Très contents du service avec le conducteur Sofiane Ben d'Ozeroute ! Merci pour ce trajet, c'était vraiment sympa ! Excellente continuation !
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We booked this transfer company to bring our family from airport to Disneyland. They were punctual, nice and even brought us to our hotel without charging anything extra. Service 10/10
Directions/information is terrible. You have to email them as you’re running around the carparks/bus terminal area looking for a sign for OZEroute? There’s nothing. The Google map location given i... Vis mer
Trajet Gare Montparnasse - Aéroport Charles de Gaulle, avec beaucoup de bagages et journée très chaude. Notre chauffeur, Sofiane, nous a emmené jusqu'à l'hôtel Ibis qui se trouve dans l'aéroport. On é... Vis mer
Informasjon om virksomheten
Om Ozeroute
Skrevet av virksomheten
Ozeroute offers a comprehensive range of airport shuttles in Paris, France, providing an integrated solution to reach various destinations from/to Charles de Gaulle, Orly, or even Beauvais airports to your desired location.
Choose Your Ideal Airport Shuttle to Paris: 1. Economy Shuttle: This option provides fixed central stops. Travelers can easily reach their final destinations at a lower cost.
2. Private Transfer: Ensuring any journey, short or long, from door to door, this service offers a personalized and comfortable solution for travelers who prefer tranquility and convenience.
3. Premium Shuttle: Ozeroute's flagship product. This shuttle allows travelers to reach their hotels at a reasonable cost using shared door-to-door transfers. It offers an optimal balance of comfort, convenience, and financial accessibility.
Ozeroute also provides transfers to popular tourist sites such as Disneyland and Parc Astérix, ensuring travelers a hassle-free experience upon arrival in Paris. Whether for business trips, family vacations, or individual getaways, Ozeroute is committed to providing quality services that meet the needs of every traveler, with particular attention to efficiency, comfort, and customer satisfaction.
Our multilingual team is trained to offer exceptional service, ensuring smooth communication and personalized assistance throughout your journey. We strive to make your arrival in Paris as pleasant as possible, saving you from the hassles of public transport or expensive taxis.
Book your Airport Shuttle to Paris today and experience a smooth Parisian arrival!
Choose Your Ideal Airport Shuttle to Paris: 1. Economy Shuttle: This option provides fixed central stops. Travelers can easily reach their final destinations at a lower cost.
2. Private Transfer: Ensuring any journey, short or long, from door to door, this service offers a personalized and comfortable solution for travelers who prefer tranquility and convenience.
3. Premium Shuttle: Ozeroute's flagship product. This shuttle allows travelers to reach their hotels at a reasonable cost using shared door-to-door transfers. It offers an optimal balance of comfort, convenience, and financial accessibility.
Ozeroute also provides transfers to popular tourist sites such as Disneyland and Parc Astérix, ensuring travelers a hassle-free experience upon arrival in Paris. Whether for business trips, family vacations, or individual getaways, Ozeroute is committed to providing quality services that meet the needs of every traveler, with particular attention to efficiency, comfort, and customer satisfaction.
Our multilingual team is trained to offer exceptional service, ensuring smooth communication and personalized assistance throughout your journey. We strive to make your arrival in Paris as pleasant as possible, saving you from the hassles of public transport or expensive taxis.
Book your Airport Shuttle to Paris today and experience a smooth Parisian arrival!
Kontaktopplysninger
Frankrike
- ozeroute.com
3,7
Middels
139 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Je déconseille
Je déconseille ! j’ai réserver un bus avec Ozerute 10j avant, ensuite il m’envoie un mail pour me dire qu’il y’a eu une erreur d’affichage sur leurs site,et que mon bus a été supprimer 3jours avant mon départ ! Vous mettez les gens dans la m***de ! Fuyez !!
16. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Nous sommes vraiment désolés pour cette situation. Cela reste une exception et non la règle. Nous comprenons votre frustration, mais trois jours permettent généralement de trouver des alternatives. Comme sur tous les systèmes, des erreurs d'affichage peuvent arriver, et nous faisons tout notre possible pour les éviter à l'avenir.
Very responsive helpful and a good price
27. februar 2025
Svar fra Ozeroute
Thank you! We appreciate your feedback. 😊
Straight forward to organise.
Straight forward to organise.
Good communication from the taxi driver prior to pick up.
Friendly taxi driver.
23. februar 2025
Svar fra Ozeroute
Thank you for your feedback! We're glad to hear that the organization was smooth and that our driver provided good communication and a friendly service. We hope to welcome you again soon! 🚖😊
Good service
Very friendly driver, good communication.
We used this company for both trips: from airport and back. Very recommended!
16. februar 2025
Svar fra Ozeroute
Thank you for your kind words! 😊 We're glad you had a great experience with our service. Looking forward to welcoming you again
In orario anche se in ritarfo
14. februar 2025
Svar fra Ozeroute
Grazie per il tuo feedback! Lavoreremo per fare ancora meglio. 😊
SCAM
Ozeroute sent through BLANK driver details and phone number half an hour before the booked pick up. Driver then didn't show up (should have seen that coming) and we were left with no way to contact anybody for assistance.
Absolute SCAM
2. februar 2025
Anmeldelse skrevet uten oppfordring
Absolutely shocking service
Absolutely shocking service. Cancelled on us with less than 48 hours notice.
No communication just an automated cancellation.
No offering of an alternative time.
Numerous emails sent prior and never once received a reply. Do not use this company!
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Hello, we understand your frustration and are very sorry for this bad experience. However, as a company, we are free to cancel an order if we are unable to provide the service under the best conditions. Moreover, 48 hours is sufficient for you to find another alternative or service provider.
absolute fraud, shame on you to do this on the Disneyland route where people travel with little children
i will copy the below review because it is a 100% exact to the word situation that I have faced with my family in December 24.
"Driver did not show. We booked a shuttle from Paris CDG to our hotel (near Disneyland). The notification email 30mins before pick-up contained no information about our driver or their contact / vehicle details. We arrived to the pick-up location early. We waited for nearly an hour and no driver showed up. We had no other option but to pay for another taxi. I have contacted all of the emails contained in the website seeking a rrefund. Ozeroute, please get in touch with me via Email as soon as possible"
I am convinced this is done on purpose, and in fact there are no bus schedules at least for this route. They are likely combining several bookings into one and then sending one driver to pickup multiple booking across several hours spread. SHAME ON YOU. Horrible service, zero responsiveness, absolute ignorance to all my messages through all channels I have tried reaching them through (email, sms, whatsapp). They do this on purpose, because when the driver called me after ignoring my messages to him, his immediate reaction without even asking any questions or commenting on anything was "alright another no show" he of course also ingored my response to him (Which i duplicated in writing) that it is for a fact not a no show because i contacted the firm through 2 channels at least 60 mins before the delay and informed them about the situation and me being forced to take a taxi because i would not stand in the rain with my 3 year old in december in beauvais.
19. desember 2024
Anmeldelse skrevet uten oppfordring
Driver did not show
Driver did not show. We booked a shuttle from Paris CDG to our hotel (near Disneyland). The notification email 30mins before pick-up contained no information about our driver or their contact / vehicle details. We arrived to the pick-up location early. We waited for nearly an hour and no driver showed up. We had no other option but to pay for another taxi. I have contacted all of the emails contained in the website seeking a rrefund. Ozeroute, please get in touch with me via Email as soon as possible.
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Thank you for reaching out. We understand your concern and regret the inconvenience caused. However, we would like to clarify the situation.
We have already sent you an email explaining the details of the incident. Contrary to your statement, we proactively attempted to contact you after encountering an unforeseen issue. Our team immediately worked on finding a solution to ensure your journey proceeded as smoothly as possible.
We strive to provide a high standard of service and take all feedback seriously. Please check your email inbox (including the spam folder) for our previous communication, and if you have further questions, do not hesitate to reply to the email or contact us directly.
We remain at your disposal for any clarification and to ensure your satisfaction.
ESTAFADORES
Nula atención al cliente, no te molestes en pedir información o intentar gestionar tu reserva por email, NO CONTESTAN. En la web no tienen área cliente, hay que hacerlo todo por email. En las preguntas frecuentes de su web te dicen que no hay problema en hacer cambios o anular las reservas y cuando intentas gestionar tu reserva, no te contestan, porque así pasa el tiempo y se quedan con el dinero.
Y ahora me contestarán, se disculparán y a estafar a otros. Edito tras respuesta de Ozeroute:
¿Infundadas? Tengo guardados todos los emails que demuestran lo siguiente: El 19/12/2024 solicité dos anulaciones en sus plazos correspondientes. En la primera envié un solo email en el que se me dio respuesta de acuse de recibo. No me dieron contestación. Pasó el plazo y se quedaron con el dinero. En la segunda anulación pensé que si la primera vez no habían visto un solo e-mail, mandando varios emails seguidos (15 en total), alguno de ellos verían. Y funcionó porque la segunda anulación si se procesó. Y me dicen que la primera no la vieron que seguramente se fue al spam y se quedan tan anchos. Así que escudándose en el spam se quedaron con el dinero del primer traslado. Así que sí, me estafaron el reembolso de la primera anulación.
Sigo pensando que tienen muy mala gestión de reservas.
Lo que no acabo de entender es cómo gestionan las reservas sólo por correo electrónico, con el riesgo que supone el spam. Con el pretexto de spam, el tiempo pasa, se vence el plazo y se quedan con el dinero.
Deberían mejorar la web incluyendo un área de clientes (como hacen todas las empresas dedicadas al comercio electrónico) donde el cliente se registra con un usuario y contraseña y puede ver el estado del pedido, pago, facturas y solicitar cambios o cancelaciones y utilizar el correo electrónico para confirmar lo que el cliente está haciendo en el área de clientes. Y así si se les podría considerar de verdad profesionales.
19. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Estimado,
No aceptamos acusaciones infundadas ni comentarios que cuestionen nuestra profesionalidad sin pruebas. En este caso, no hemos recibido ningún intento de contacto de su parte, ni tampoco evidencias que respalden sus afirmaciones. Le pedimos que se abstenga de lanzar acusaciones graves como "estafadores" sin fundamento.
En Ozeroute, nos esforzamos por ofrecer un servicio de calidad y atender todas las solicitudes dentro de los plazos establecidos. Si aún necesita gestionar su reserva o información adicional, le invitamos a reenviar su solicitud con los detalles correspondientes. Estamos aquí para ayudar, siempre y cuando se nos proporcione la oportunidad de hacerlo.
Agradecemos su comprensión y le pedimos que mantenga el respeto hacia nuestro equipo y nuestras operaciones.
Atentamente,
El equipo de Ozeroute
Worst drive of my life...
Worst drive of my life...
The driver turned up to the wrong place so we left about 15 minutes late.
We booked a car seat which was not fitted on arrival so we were left to quickly fit whilst in transit.
The driving was so erratic the driver had to slam his brakes on as he nearly crashed into another car.
My daughter was travel sick from the erratic driving. I asked him to stop multiple times and he didn't as there were other passengers presumably late for their flight.
Once we got to the airport he was getting other passenger into the car when there was still vomit on the floor.
14. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Thank you for your feedback. While we regret any inconvenience caused and take your concerns seriously, we kindly ask for fairness in describing the situation. Labeling this as the "worst drive of your life" seems disproportionate, especially as unforeseen issues like delays or travel sickness can occasionally happen despite our best efforts.
We will thoroughly investigate the events you described, including the driver’s actions and the state of the vehicle, and address any verified shortcomings. However, we also encourage constructive communication to help us resolve concerns effectively.
Thank you for your understanding.
Unos sinvergüenzas.
A menos de 24 horas nos han cancelado el autobús (sin decirnos el porqué) desde Disneyland al aeropuerto de Beauvais (122 km) sin proporcionar una alternativa, ¿y ahora qué?
Editado después de la respuesta: ¿imprevistos meteorológicos? ¿No me dijisteis por correo "por razones operativas"? Me llevaron en coche que tuve que buscar por mi cuenta y hacía mucho sol ese día. Suena a excusa barata y que fue porque no iba lleno y no os salía rentable hacer 122 km por dos personas. Desde luego, que no os vuelgo a contratar, no sois nada fiables.
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Lamentamos la cancelación de su servicio, causada por imprevistos meteorológicos. Tras verificar con nuestro equipo, le enviamos un correo electrónico explicativo con los detalles.
Gracias por su comprensión, y estamos a su disposición para cualquier otra consulta.
A fuir !
La réservation annulée come d’hab! A fuir! Je demande mon remboursement..plus que 10 jours et toujours rien, même pas de réponse à mes mails.
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Bonjour
Vos billets ont été réservés via l'un de nos revendeurs. En cas de retard de remboursement, nous vous invitons à contacter directement votre vendeur.
De notre côté, nous avons bien notifié l'annulation de votre transfert.
The agent and driver were highlyhighly helpful, professional and friendly.
The agent and driver were highly helpful, professional and friendly.
19. oktober 2024
Svar fra Ozeroute
Thank you so much for your positive feedback! We're glad our team made your experience enjoyable. We look forward to seeing you again soon😊
Navette à l'heure le chauffeur est top…
Navette à l'heure le chauffeur est top un vrai pro. 👍
12. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Merci pour votre confiance et vos 5 étoiles ! ⭐️⭐️⭐️⭐️⭐️ Votre satisfaction est notre meilleure récompense. À bientôt ! 🚐✨
No lo recomiendo
Ahora mismo, estoy viajando en un OzeRoute que nos está llevando a mí y a mi pareja del aeropuerto de París al centro de la ciudad. El conductor, además de ser muy desagradable tanto con nosotros como con la pareja con la que hemos coincidido en la furgoneta y tratar de reírse varias veces de nosotros; está tomando riesgos innecesarios en la carretera. Conduce durante todo el trayecto mientras habla por teléfono utilizando una de las manos para sostener el dispositivo. Además está lloviendo fuerte mientras viajamos. No recomiendo este medio de transporte ya que nos está dando bastante miedo. La furgoneta está bastante sucia, tanto por fuera como por dentro del vehículo.
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Hola,
Lamentamos mucho saber que su experiencia de traslado no ha estado a la altura de sus expectativas. Para comprender mejor la situación y poder brindarle una respuesta precisa y adecuada, le agradeceríamos que nos enviara los detalles de su traslado, así como el ID de su reserva. Puede escribirnos a la siguiente dirección: marketing@ozeroute.com.
Buena alternativa de transportacion a CDG.
Puntualidad y cordialidad del chofer. Comodidad y limpieza del coche.
20. september 2024
Svar fra Ozeroute
¡Muchas gracias, Maria Luisa, por su comentario positivo y sus 5 estrellas! Nos alegra saber que disfrutó de nuestros servicios. Esperamos tener el placer de recibirla nuevamente muy pronto en otro viaje con Ozéroute.
¡Hasta pronto
da aeropoto beauvais a disney, professionalita e gentilezza
Ottima comunicazione con mail e telefono
Viaggio tranquillo e puntuale da Beauvais da Disney.
autista molto cordiale ed educato.
siamo arrivati a destinazione senza alcun inconveniente, consigliatissimo ottimo rapporto qualita/prezzo
11. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Grazie mille, Fanta Sia, per questa fantastica recensione! 😊 Siamo felici di aver reso piacevole e fluido il vostro viaggio da Beauvais a Disney. La vostra raccomandazione è molto apprezzata e non vediamo l'ora di accogliervi di nuovo presto! 🚐✨
Bon service
Au lieu de prendre la navette de Orly jusqu'à Disney le fameux shuttle.
Nous avons décidé de prendre un taxi en passant par l'Office du Tourisme aucun regret service de qualité pas de fraude possible un vrai chauffeur en nous envoie sa plaque son identité et la voiture pour être sûr d'avoir la bonne personne
5. september 2024
Svar fra Ozeroute
Merci beaucoup pour votre note 5 étoiles
Nous sommes ravis que vous ayez apprécié la qualité et la sécurité de notre service 😊. À bientôt pour un prochain voyage ✈️🌍 !
Svar fra Ozeroute
Gracias por tu comentario. Nos alegra saber que tuviste una buena experiencia con nuestro conductor. ¡Esperamos verte pronto de nuevo!
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