Only-apartments Anmeldelser 

A todos que se queixam que esta empresa não vos pagam, eu vos deixo a minha experiência, e como eu me desvinculei dela não permitindo que me ficassem a dever o que me era devido.
À 3 anos atrás tive uma reserva desta empresa no inicio de Dezembro, ao fim de 15 dias sem me pagarem desta estadia, eu os contactei dizendo que estavam em falta no pagamento ( era como norma eu receber o pagamento no máximo em 5 dias), em resposta disseram-me exactamente o mesmo o que têm vindo a dizer a todos vocês. Eu então respondi novamente, se não me pagarem dentro de uma semana, eu serei obrigada a cancelar a reserva que vou ter com o próximo hospede. Conclusão não pagarão, então eu entrei em contacto com o hóspede explicando a situação, dizendo que deveriam entrar em contacto com a empresa porque eu iria cancelar a reserva. A empresa muito atrapalhada resolveu entrar em negociação comigo, dizendo que me pagariam nesse mesmo dia o que me deviam. Eu então esperei 3 dias pelo pagamento, após ter confirmado que o dinheiro estava na minha conta, entrei em contacto com o próximo cliente, comunicando que já tinha o problema resolvido, mas que iria cancelar a reserva na mesma porque não poderia continuar a trabalhar com uma empresa que engana os clientes. Assim fiz, cancelei essa reserva e desliguei-me da Only-apartamento comunicando-lhes que desejava-lhes o pior que se pode desejar a alguém. Até hoje estou satisfeita com a minha decisão porque não me deixei ser enganada, pois percebi imediatamente que eles estavam a entrar em falência financeira.

Sito inaffidabile.
Un giorno prima della partenza per Barcellona (oggi) mi arriva una mail che l’appartamento non è più disponibile.
Volo già pagato andata e ritorno per 4 notti.
Caparra pagata. Naturalmente offrono altre sistemazione al quadruplo di quanto avevo pagato a settembre.
Voi siete fuori di testa!
NON PRENOTATE

do not book with this company i have lost nearly £600 with this company as they said they had requested my payment and were turned down.after contacting my bank who said it had not been requested i have tried everything to contact this company to no avail .A load of thieves as far as im concerned . great big conmen stay clear of them

Desde el mes de Noviembre tengo una factura por pagar y solo recibo emails con excusas y pretextos.
He visto que no somos los únicos propietarios en esta situación y me parece una verguenza y muy poco profesional el comportamiento de Only-apartments.

Me confirman en un email que pronto cobraré y luego no responden a mis llamadas, por ello dejaré de trabajar con esta empresa que ha perdido todo el respeto a sus colaboradores y les denunciaré donde tenga que hacer.

Desde aquí propongo a el resto de propietarios que se encuentre en la misma situación que nos unamos para denunciar esta estafa y a los futuros clientes que pretendan usar esta web que tengan cuidado al reservar con esta empresa.

Attenzione non prenotate e non affittate attraverso Only Apartment, Ho un appartamento che ho affittato 3 mesi fa a Turisti che hanno prenotato attraverso Only Apartment, I clienti hanno pagato direttamente a Only Apartment l´intero importo ed avrei dovuto ricevere da Only A. la mia parte tramite bonifico bancario. E´ da 3 mesi che mi devono 150 € e rispondono sempre allo stesso modo che lavorano con L´Accounting Department per risolvere il caso come sotto.

"As I explained on my last email, we are working together with our Accounting Department and the bank to solve this issue as soon as possible and thus you can receive the payments shortly.
We will inform you about any news we have on your case."

Al telefono non rispondono.
State alla larga, probabilmente sta per fallire.

NON PAYMENT TO OWNERS!

We listed our property through Kigo and subsequently got a booking with Only Apartments for 700 euros. We are still waiting for payment and it's been over 2 months! Nobody picks up the phone and the e mail responses we get say that the accounts department made an error and we will be paid 'shortly'. When I ask why it is taking so long and who the complaints/management department is, I get the same vague answer. That we will be paid shortly.
We feel absolutely powerless. This is theft and deceit and the company should be reported. We are taking to social media this weekend and advising all proper.ty communities on Facebook to never use this company

Ich versuche seit Tagen Only Apartments zu erreichen wegen einem Problem mit meiner Buchung. Leider halten Sie es wohl nicht für nötig telefonisch auch nur irgendwie erreichbar zu sein. Egal ob man bei der deutschen oder spanischen Nummer anruft immer kommt man nicht durch egal welche der 3 Optionen man anwählt am Ende wird das Gespräch nicht bis zu einem Mitarbeiter weiter geleitet und das Voicemail system beendet die Verbindung. Sogar wenn man wegen eines dringenden Problems anruft wird man vertröstet eine Email zu schreiben! Ich will lieber nicht wissen was passiert wenn man im Ausland wirklich ein Problem hat und den Anbieter nicht erreicht! Das ganze ist eine Frechheit!

ARNAQUE !!!!
À ce jour, je n'ai toujours pas reçu le paiement que Only-Apartments me doit! Ce sont des voleurs, ils gardent votre argent et vous répondent par des messages d'excuse. Je gère plus de 25 propriétés et je ne travaillerai plus jamais avec ce site qui est une véritable arnaque.

SCAM !!!!!!!
To date, I have still not received the payment that Only-Apartments owes me! They are thieves, they keep your money and answer you with apology messages. I manage more than 25 properties and I will never work with this site again, which is a real scam.

WARNING - ONLY APARTMENTS DON'T PAY TO THE OWNERS
We listed a property in Lisbon with Only Apartments and received a booking, the guest check-in on 03/10 and as soon as the guest made the reservation they received the money and should have sended to me 48h after the guest check-in.
I already sent several emails and they don't pay me the amount due to me for more then one month.
Always answer the same things " I am working together with our Accounting Department and the bank to solve this issue as soon as possible."
But they are work on this issue for Over two months, still don't figure out what happened? I'ts Impossible right?
And latelly, they are not responding to my emails anymore, as simple as that.
I totally don't recommend work with only apartments.

j'ai loué un appartement à Only-apartments via le site ABRITELHome Away.
L’acompte a été payé via une CB à Only-apartments
Pour payer le solde Only-apartments exige le paiement en cash à l'arrivée Mes demandes successives sont restés sans écoute .... et impossible de payer avec ma CB
Je suis en colère et très déçu par ce site que je ne fréquenterai plus.!!
idem pour ABRITELHomeAway qui n'avertit pas sur son site de cette situation

Don't use this site. My father was diagnosed with a brain tumor and given a few months to live. They canceled our booking and re-sold the property. We were offered no refund and charged in full. I sent numerous emails pleading for a refund, as we needed the money for his care. We sent official letters from the hospital confirming this was a brain tumor and he only had a few months to live. They said they have a no refund policy and then ignored our emails. A very distressing and upsetting experience.
30 Nov 18 You have asked me to contact customer services. I have done this on numerous occasions and receive no response. Is this another unethical con?

They don't pay to the owners since Last october.
They don't answer the phone only to get bookings.
You have to send them an email and the answer is always the same: we will check your claim and answer you in 24 hours. But it never happens.
BE ALERT WITH ONLY APARTMENTS

Yo también soy propietario de varios apartamentos y Ony-apartments también ha dejado de pagarme hace un mes. Leevo reclamando el pago desde el pasado día 22 de octubre y la única respuesta que recibo es que se está revisado.
Veo que no soy el único propietario con el mismo problema por lo que sospecho que esto se está convirtiendo en una estafa para nosotros y los huéspedes.
I have some properties publish at Only-apartment and they don´t pay me a booking and I´m claim them for this till las October 22nd. The only answer I recieve is I must wait 24 hours and it is supposed they are checking for this.
T

Don't use ths site. My reservation was cancelled last minute by the host and I didn't get refund. I have tried to contact only-apartments but they are not responding to my emails, phone customer service assistant claimed that she is not able to help me and owner of the property is also not responding.

I will never do business with this company. Customer support is almost non-existant. Had trouble with my reservation, and wanted to cancel 4 hours after making my reservation. I got a quick response that I would not get a free refund, which I thought unfortunate, but wanted to know how much I would be charged. Did not get a response back. Tried calling, but was repeatedly told that all are busy and hangs up on me. After hours, I got through and I was informed that I would not get a refund at all. I said that it was unacceptable and hung up. Next thing I know my booking was cancelled without my approval, and of course customer support is unavailable.

Easy and quick procedure. The site is good and gives sufficient information.

Ich bin seit vielen Jahren Vermieter bei Only-apartments und bis jetzt sehr zufrieden gewesen.
Nach meiner letzten Vermietung erhielt ich von Only-apartments jedoch nicht den vereinbarten Betrag, den der Gast ja bereist hinterlegt hatte. Trotz mehrmaliger schriftlicher Aufforderung an Only-apartments mir den Anteil der Miete auszuzahlen, wurde ich nur immer wieder hingehalten. Es müsse bei der Bank geprüft werden ob die Überweisung getätigt wurde. Ich warte seit 2 Monaten auf mein Geld!
Diese Vorgangsweise ist äußerst unseriös.
Sollte sich die Angelegenheit nicht rasch klären, werde ich die weitere Zusammenarbeit mit Only-apartments aufkündigen.

soy un propietario que llevo mas de un mes para que me abonen el importe de una estancia y nunca llega, y para colmo al no aceptar mas reservas hasta que esta situación se resuelva me han EXPULSADO de su web, me es indiferente como propietario pues en 5 años haber tenido 4 o 5 reservas desde esta Web, el resto de plataformas funcionan perfectamente y dan la cara siempre te atienden o contactan contigo, pero en Only Apartment hay dos opciones, o la empresa carece de suficiente personal o el departamento de contabilidad no esta cualificado.
terminaremos en los tribunales, de momento comenzaremos por enviar una queja al ayuntamiento de Barcelona dado que la razón social la tienen ahí.
por lo que acabo de leer hay mas propietarios igual que yo, por lo que dan a entender que puede ser una practica habitual el no pagar, y para colmo cuando llamas y no les interesa escuchar tus quejas te cuelgan el teléfono.
ahora se que en cuanto lean este mensaje en only Apartment contestaran muy amablemente pero nada mas es solo de cara al publico luego no hacen nada, pues absténgase de hacer comentario alguno y dígnense en llamarme y darme una explicación y pagarme lo que deben.
si quieren para demostrarlo puedo subir todos los emails intercambiados.

They don't pay at my company Oporto Trendy Apartments for more then one month.
Always answer the same things " I am working together with our Accounting Department and the bank to solve this issue as soon as possible."
They change the name of the company now is CERBIUM HOLDINGS.
The support works realy bad
One thing very important is the guest already pay but they don't pay me is more then 1000€ and we support all the cost of the guest, is unbelievable.
i totally don't recommend work with only apartments and i will do everything to to recover my money.

very easy to book and range of apartments were good.
will reserve judgement on accuracy of description of apartment till we arrive