Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “k... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I bought a package that promoted more VIP benefits then received. When questioned, they said "sorry, security rules changed" and "sorry, we weren't able to allow for early entrance as promised" which... Vis mer
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The staff was incredibly helpful and knowledgable, from the booking process to the onsite services. The hotel was lovely. The ticket location was perfection. The experience was everything I hoped for... Vis mer
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Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Vis mer
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Very Professional and delivered as promised
On Location was very professional and handled any/all issues promptly
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Stephen,
Thank you for the kind review. We're glad to hear this!
The overall experience was excellent
The overall experience was excellent
The 2 parties were definitely an upgrade from Arizona but I was unhappy with the ticket location
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Thank you for sharing your feedback. We are glad to hear you enjoyed your experience overall, but are sorry for any disappointment in your seat location. We hope for the opportunity to host you again at a future Super Bowl!
I have been to all five Super Bowl’s…
I have been to all five Super Bowl’s that the Kansas City Chiefs have been in. I used On Location every year. My previous four experiences were all five star. This year I think it was more about New Orleans and the facilities. Our pregame party was at Smoothie King Dome rather than outside like previous four times, the beers were in glass coolers and were not cold, the place was dark and the food was not good. I hope the NFL never has another Super Bowl in New Orleans but if they do it will be without me.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Nick,
Thank you for choosing On Location for your Super Bowl experience! We greatly appreciate that you are a return customer. We appreciate you taking the time to share this feedback regarding the hospitality this year, and know that we will certainly take it into consideration as we plan for future events. We hope to see you again soon!
Superbowl 59
I booked game tickets including hospitality and hotel through On Location for Super Bowl 59. The whole experience was spot on. Great comms, support and a variety of packages on offer. Paul Sejnoha was a great help guiding on options to best suit what we’re looking for. If you’re looking for a premium experience then On Location are well placed to give it.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Glen,
Thank you so much for the wonderful review! We're so glad to hear you enjoyed your Super Bowl LIX experience with us. We hope to see you again soon!
It’s an extremely professional
It’s an extremely professional, courteous and personal service experience for me, wherein any and all queries are satisfactorily answered.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi May,
Thank you for the kind review! This is what we strive for so we're so glad to hear your experience with us meets the high standards we set for ourselves.
On Location- a reliable option
Great to be able to get secure, reliable tickets.
Hospitality venue adjacent to the stadium was good though the sound system could have been better and have more coverage to be able to listen clearly to the legends in discussion.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Joseph,
Thank you for your kind words and for sharing your feedback. We appreciate you highlighting the positive aspects of your experience. We're glad you found the ticketing process convenient and the hospitality venue enjoyable. We'll certainly take your comments about the sound system into consideration for future events. We hope to see you again soon!
HOTEL PACKAGED A RIP OFF
The ticket package was good. Good entertainment. The hospitality hotel transportation package was horrible. The Hotel package with no transportation the rooms i wouldn’t have let my dog stay in. HORRIBLE. No transportation at all! Rooms were disgusting. I was out up in the worst room and paid $15k I bought a mattress to accommodate my son cause the room was so small. What you charged is criminal and the front desk said talk to who you booked it with. If that was the last hotel fine but don’t charge 8 times what you pay just to make money. The best was we have to walk to the Mcnabb party. COMPLETE AND CRIMINAL MONEY GRAB BY ONLOCATION
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Eric,
Thank you for your feedback. We are sorry to hear you were dissatisfied with the quality of your hotel. The properties in our packages were carefully selected based on guest reviews, location, and available room inventory. However, we will be sure to share your feedback with the appropriate parties. We are glad to hear you enjoyed the hospitality portion of your package and we hope for the opportunity to host you again in the future.
Svar fra onlocationexp.com
Hi Ikacus,
Thank you for your review! We're glad to hear your experience met your expectations.
Great service from representative…
Great service from representative before and after purchasing tickets/package.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Toby,
We're so glad to hear you had a positive experience with our representative. We strive to provide excellent customer service and it's wonderful to know we met your expectations.
Best customer service
Your customer service. Always available and helpful.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Gerrilyn,
Thank you for the kind review! We appreciate your kind words about our customer service team, as we strive to provide excellent support to our customers. We hope to host you again soon!
Everything went just like advertised
Everything went just like advertised. Well planned, good communication, not a single problem. Peace of mind that our money was securely expended for such an expensive event
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Eric,
Thank you for a wonderful review! We are thrilled to hear that your experience was everything you hoped for. It's great to know that our planning and communication contributed to a stress-free and enjoyable event for you. We hope to see you again soon!
Top notch!
On Location is a top notch elite hospitality provider. This is my third year working with them for Super Bowl. I trust them to take care of my guests and I so very much. They are an extension of my team for elite sporting events.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Stephanie,
Wow, thank you for your kind words and for choosing us for your Super Bowl events. We truly appreciate your trust in us. We look forward to continuing to work with you in the future.
Do not over charge for tickets.
Do not over charge for tickets.
9. februar 2025
Anmeldelse skrevet uten oppfordring
On Location took amazing over the top
On Location pushed an amazing experience over the top by taking all of the hassle out of planning and offering so many extras. It really felt like a VIP treatment even from our lower tier package. All we had to do was get to and from our local airport, and they took care of everything in between. All we had to do was focus on the event and exploring the city.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Stephen,
We are so happy to hear that you had such a wonderful experience with us! We strive to make every trip as seamless and enjoyable as possible, and it sounds like we achieved that for you. We are thrilled that you felt like a VIP, even with our lower tier package. We appreciate you choosing us for your trip and hope to see you again soon!
3 Year Customer
We have booked with On Location for three years for Pro Bowl Games experiences and we have unmatched access to the field and players. So much so, that we see kids crying because they cannot get the access we get with On Location. I stop the parents and tell them to book with On Location next time because its so awesome. We get the skills challenge and Saturday closed practice which are not open to the public. It’s amazing and we make so many memories with On Location and the experiences. My son was on the field the whole time during the Pro Bowl. And its surprisingly affordable too compared to other events like the Super Bowl. Are there hiccups? Yes! The NFL is notorious for changing rules from year to year and On Location is at the NFL's mercy but all in all we are pleased and will keep booking with On Location.
2. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Thank you for sharing your positive experience with us! We are thrilled to hear that you have enjoyed our Pro Bowl Games experiences for the past three years. We understand the importance of creating unforgettable memories, and we are delighted that you and your son have had such amazing access to the field and players. We greatly appreciate you recommending us to fellow fans as well! We look forward to welcoming you back for future events.
I have paid almost $50,000 for 4 Final…
I have paid almost $50,000 for 4 Final Four tickets, rooms, etc…I still have no idea what my package includes. I have called several times and received vague answers. Very poor service for such a premium price!!!!
2. februar 2025
Svar fra onlocationexp.com
Hi David,
We apologize for any lack of clarity regarding your package details. I do see here you were able to connect with one of our agents yesterday, so we hope they were able to answer your questions. As a reminder, we will also be sending a more detailed event itinerary closer to the event date that will contain more specific details for you, such as where and what time everything will take place. We appreciate your patience as we iron out those details. Should you have any additional questions in the meantime, please feel free to contact our Guest Services team again. We value your feedback and thank you for sharing this with us. We look forward to hosting you!
Unethical and abusive
Unfortunately, due to your unethical and abusive way of marketing the Mexico Series for WC2026, I had to cancel my priority access and for the first time not be in Hospitality at the World Cup. I hope you can convey my complaint and deep discontent to managers since in less than 10 days raising the price from $9,595 USD to $14,250 speaks very badly of you, thinking that we will not notice or thinking that we are stupid and you can trick us all.
Prices had already risen quite a bit compared to the previous World Cup, but now wanting to abuse like this speaks of what a terrible company you are.
Dont you dare to think you can fool us!
2. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Carlos,
Thank you for your feedback regarding the recent price changes for the upcoming World Cup. We sincerely apologize for any frustration or disappointment you feel as it relates to this. While we are sorry to hear you will no longer be joining us, we do want to assure you that your feedback has been passed along to the appropriate parties. We hope for the opportunity to host you in the future.
Do not buy on location
Do not ever deal with on
location. they will sound awesome. promise the best and are the worst at responding. I bought my Super bowl tickets Jan 7 and still
do not have them to sell. DO NOT DEAL WITH THEM
7. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Annette,
We apologize for any frustration regarding the timeline of your Super Bowl tickets. Our standard timeframe for transferring tickets is a week before the event, and at this time, most of our guests have received their tickets. If you have not yet received them and would like to check on the status, please feel free to reach out to our Guest Services team at 800-591-9198. We look forward to hosting you at the event.
Emily Patterson has worked with us…
Emily Patterson has worked with us several years and is always diligent in responding. She does a wonderful job with setting expectations and providing clarity & transparency on the experience. She always checks in on site to see if we need anything even during these busy events. She is 1/1.
25. april 2024
Svar fra onlocationexp.com
Hi Joshua,
Thank you so much for the wonderful review! We are thrilled to hear about your positive experience and we will be sure to pass this along to Emily directly. We are so proud to work with such an amazing and dedicated team. Thank you again!
They won't return my phone calls...still waiting for tickets I bought in June
I definitely would not recommend On Location. I bought my tickets in June & as of January 28th, my tickets are not here. I spent a fair amount of time yesterday trying to pursue this with them, but they don't (or won't) answer the phone.
28. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra onlocationexp.com
Hi Kevin,
We are sorry to hear if you have not yet received your tickets. Our standard timeframe for ticket delivery for your event is one week prior to the event, so you should be seeing your tickets in the next few days. I do see here you have been emailing with both your sales representative and our Guest Services team so we hope your inquiry has been resolved. Thank you!
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