Onlineaquaticstore Anmeldelser 

After initially being hesitant to order fish online I am pleased to say this was a near perfect experience.

I bought 4 different species (25 fish total) and received confirmation of a Wednesday delivery the day before. The courier arrived on time, was very professional and handled the box carefully. Inside the sturdy poly box the fish were all double bagged and there was multiple active heat packs.

All fish adjusted to the new water well and quickly settled into there quarantine tanks where they have sat for the last 2-3 weeks with no signs of weakness, illness or any problems at all. Very active and healthy fish and very happy customer. Many thanks

After being a little concerned, on my part about delivery , my large £400 order arrived, on time, one or two fish looked a little challenged, but who wouldn't, 24 hours in the dark, but now properly acclimatised
All fish are well .
Some are not the colour I was promised but am hoping that comes with time

All in all, my first order with this company was first class, as only used them because they were very competitive on price from my usual supplier.

I buy a lot of stock as I set up private and commercial tanks and will buy from them again.

Excellent communication and service
Well done guys
👍

Fish received well packaged and in good condition. Placed my order at the weekend. Got a message that on of my choices didnt come into stock and was asked if i'd like to delay the order, have a refund, or choose an alternative. I chose an alternative and all was delivered on time. Will certainly be coming back.

I bought several fish from this company and unfortunately, some passed away. I contacted the company and realised my emails were going to their junk box so my advice would be to anyone contacting them who hasn’t had a response, send a message via their website. Once communication was established, they were super fast at responding and really eager to resolve the problem. Today I received my replacement fish and I’m really pleased with the customer service I’ve received from them. I will definitely use this company again and recommend them to anyone giving their vast knowledge and great service they provide. Thanks again onlineaquatics, you’ve been a pleasure to deal with!!!

Ordered £200 worth of fish from this company and I was really impressed with the price, how well they were packed and the size of the fish. I will definitely be ordering again.

I have kept fish for 25yrs now
Bought all sorts, visited too many shops to mention and used several fish delivered to you home shops online with vastly different experiences,
Hand on my heart this company is truly amazing,
Fish were healthy, a great no an amazing price and bigger fish than I thought.
Without hesitation use them,
I will in the future and recommend to my friends.
10 out of 10 from me.

good very nice

Great choice excellent packing and delivery

Have ordered a few times from here and had consistently good experiences. Communication is good and customer service/fish health seems to be a priority. Any issues, which are few and far between, have been addressed immediately. Where there have been issues with the stock at their end they have contacted me and let me know, choosing to place the fishes wellbeing over making a quick sale, giving me the choice to wait or have refund, rather than sending out something that wasn't in top condition. I don't see what else you can ask for really.

Spent £90 on fish from this company yesterday they were delivered one of them was dead on arrival, this was not a problem as is expected when ordering online, but i did email them to let them know within hours of the delivery. Since then more fish have died and others are looking in poor health. I have sent many emails asking them to please contact me, not one of the emails have been answered. I am an experanced fish keeper of over 40 years, these fish deaths and illness is nothing to do with the water quality of my tanks or how they were treated whilst with me. My tanks were all tested before before fish went into them and were all within normal ranges. My tanks all have UV filteratation, + undergravel filters.

First time I have used this company and I’m delighted to be able to report that I received a first class service. Very quick delivery, I had only ordered on the 22st February 2026 which was a Saturday, The website said delivery would be Thursday or Friday, I had asked for Wednesday if possible. I had a reply on the Monday and advised that the plants I’d ordered were out of stock but offered an alternative, which I accepted. I had ordered 20 terra Neons, 12 cherry Barbs, 6 golden and 6 black Mollys and 5 plants. I was emailed an email Tuesday to say delivery would be between 8 am & 1 pm the next day Wednesday. The package arrived around 12.30 and the fish & plants were very well packaged. All are healthy and exactly what I ordered. Superb service, highly recommend. Will definitely order again, thanks team.

Excellent communication - part of my order was not available so they contacted me and asked what I would like as a replacement.
All fish turned up alive and well on time as per all the orders I have had from them.

First class service and top quality fish.

Overall a very good and helpful company, I had a few communication issues with my first order but it was mid to late December which is a very busy time of year for everyone and the issue was resolved after a few days. I have ordered now 3/4 times, I’ve never had an issue with disease etc. The fish always come very packaged with a very highly regarded courier. Communications are good, they generally reply within minutes to an hour (if that). Great company, highly recommended.

Water was stanky as literally the worst water ive ever smelt from a online fish store, 1 fish turned up with damage to the head had 4 fish die over a period 2 days (introduced them to water properly and added tank water to the bag slowly so they got used to it) it is the worst place I've got fish from so far, ordered using my wife's account. EDIT: Emailed them received and prompt email back went back and fourth a couple times sent pictures of the fish and completely blanked me after the pictures was sent and they the strive for costumer aftercare service 🤣😂EDIT:ALL SORTED NOW WILL PROBABLY TRY ONE MORE TIME TO SEE IF IT WAS A ONE TIME MISTAKE 🤞🏻

Majority of the fish that came died within a few days (covered in white spot) and in consequence half my existing stock is now dead in a tank that’s been running for 2+ years with little to no problems. Extremely disappointed as I’ve put a lot of work into this tank

Very happy with aquatics to your door I got my clow clown loaches and other fish Very healthy fish could not be more happy 😀 with the service I received 😀

Recently decided to restock an empty (but still full) tank with coldwater fish. Ordered some danios and orandas from this company last Weds, and sent a message asking them to deliver Wednesday this week as I'd be at home rather than at work. Received a reply via the website chat (rather than email - if I hadn't logged into the site to check on the order, I wouldn't have seen the reply) that this wouldn't be a problem.

Package turned up today via DX, well packed in a polystyrene container with two heat packs and a lot of bubble wrap. After 45 minutes of floating the bags, the fish were released and after an hour of skulking at the bottom, they've all joined the existing crowd and seem comfortable. No sign of disease or major stress.

I'd recommend this company as a great place to buy fish online. The prices are good; comms, packing and service are great, and the fish are exactly as described on the website. Can't fault it, very happy.