cuaquatics.co.uk Anmeldelser 

Fantastic service. Fish arrived well boxed and in good condition.
Highly recommend

Great communication. Would deal with again

The 4th time now I've ordered shrimp and snails from cuaquatics, always healthy, always well packaged and quick delivery. Some great deals and fast communication. 5star.

Got my snails and stomps in good time and they seem to be in the best of health

I recently placed an order with CU Aquatics and had a fantastic experience with their customer support team. Although three of the six snails in my initial order did not survive transit, CU Aquatics handled the situation exceptionally well.

After I reached out with details, their support team promptly arranged for three replacement snails to be shipped out and even provided a discount code for a future order. The replacement snails arrived healthy and were active in the tank within minutes.

Their fast communication, helpful service, and dedication to resolving issues quickly make them a business I will gladly order from again. Highly recommended

Snails arrive as said dog did take them down garden but all good . In tank 2 days to sort themselves out now raceing around ta

Their delivery was very quick and the snails were in excellent condition. The price was very reasonable.

Excellent service! Ordered 10 bloody Mary shrimp and two horned nerites. These arrived next day brilliantly packaged, all alive and healthy for £6.95. Other sites I considered were £20 for delivery. Received an extra two snails which was very welcome. The shrimp were packaged in a plastic bottle which is unusual but actually perfect! Would definitely recommend, I spent an age mulling over different options but I'm very glad I went with this company in the end.

Ordered horned nerite and assassin snails all arrived quickly
And settled in to my aquarium nicely

Just received my order today
Excellent service and fast delivery
Thanks

Shrimps arrived well packaged and in great condition.
Easy to chat with a staff member via email. Very happy with my purchase of 5 x Amano shrimps.
Will be back again next time.
Thank you for caring about my order.

First time I have ordered anything alive online. I was a little worried as my first purchase was going to be some Bloody Mary shrimp and a snail and had no idea how they would be packed. I needn't have worried the shrimp arrived in great condition, active and full of colour and the snail was active once in the tank. Delivery was smooth and timely. I will now order some fish with confidence.

Bought some Assassin snails, arrived very next day all alive. Very pleased with speed of delivery and the packing. Thank you

I spent £103 on 22 chili rasbora. Received strawberry rasbora instead, different species. I immediately spotted this, sent photos, including a detailed description of the obvious difference between the species of fish, even as juveniles on close inspection there is noticeable differences. They admitted twice it was stawberry or phoenix rasbora. As they were still pale from postage, I said I will let them settle for 2 weeks, benefit of the doubt, declined the 10% discount voucher offered. As expected, after 2 weeks these fish has not 'transformed' into chili rasbora... I asked a £20 refund, as if I bought the same fish locally it would be around £80, they actually asked me to go to the shop and provide them with evidence/photos, trying to making me jump through hoops, for their mistake. They once again tried to fob me off with a £10 voucher. They even had the odacity to tell me after multiple email exchanges: "We stock variations of these and cannot guarantee an exact variation" which is absolute nonsense, it does not say that on rasbora page or clear anywhere obvious, or I would not have bought them. If it was a shrimp I would accept accidental 'variation', not a species of fish. I only ever kept chili rasbora and now my whole setup is a mixed species I did not want. I would not order from here again, they admittedly sold me the wrong fish and making out a different species as a 'variation' is not acceptable, I only asked for £20 back out of £103. I don't want to spend more money with them so discount vouchers is useless.

My experience with cuaquatics was great. I ordered some shrimp and snails and they were dispatched on Monday evening and arrived safely Tuesday morning. They were all alive and in good health and packaged well, and have settled into my tank with no problems at all.

Ordered on 20/12/25 arrived super fast and 8/10 alive shrimp ( notoriously prone to stress when travelling) on 22/09/26. Well packaged and very clean water in transit bottle. Offer of replacements to be sent with next order, or refund.

Fantastic service! I got email updates at every single stage of the purchase and delivery, which was super reassuring. The shrimps arrived healthy, active, and perfectly protected in great packaging. I’ll 100% be ordering from them again!

Placed my order and was pleased with the pricing. There was an issue with delivery (entirely down to royal mail) and company was supportive and helpful getting it resolved. Communication was really quick. Animals arrived well packaged and healthy, they soon got settled into my aquarium. I will order again from here

Great price. Quick and well packaged delivery with all shrimp arriving alive and healthy. Will definitely be using Cuaquatics again.

I recently purchased livestock from Cuaquatics and, overall, I’m satisfied with both the service and the fish I received.

The positives:
Communication was very good throughout.
The livestock arrived very well packaged and at an appropriate temperature.
Prices were very reasonable compared with other suppliers.
All livestock arrived safely, with no dead-on-arrival fish.
After 7 days, the fish remain healthy, active and feeding well.

Points worth being aware of:
I ordered a specific species that was shown as available on the Cuaquatics website. A day or two later, I received an email explaining that the fish had been delayed, apparently due to the supplier and circumstances surrounding the Mount Krakatoa eruption. Obviously, delays outside the retailer's control are completely understandable.
However, this did make me wonder whether the website's stock availability necessarily means the livestock are physically in stock at Cuaquatics at the time of ordering. For anyone ordering a specific species, it may therefore be worth contacting Cuaquatics beforehand to confirm that the fish are actually on hand and available for dispatch.

The livestock arrived the following week without any issues, and they have continued to look healthy. I appreciate that quarantine practices vary between aquatic retailers, and I have no direct knowledge of Cuaquatics' quarantine procedures. However, the experience did make me consider what quarantine period, if any, new livestock receive before being offered for sale. This is particularly relevant when a retailer provides a guarantee for dead-on-arrival fish, but that guarantee does not cover health problems that develop subsequently.

Overall, I had a positive experience with Cuaquatics and remain satisfied with the purchase I made. My advice would simply be to be well informed before ordering, particularly if you are looking for a specific species and want to know whether it is physically in stock and what quarantine procedures may apply.
The most important take away is that the fish arrived safely and, seven days later, are still healthy and active, so I'm pleased with the outcome. Thank you Cuaquatics.