spoke via email to Customer Service, requesting help/advice on purchase and they (Amy) was excellent. Went ahead ad bought (with extras) thanks to this support. Well done.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Vis mer
Received WRONG ITEM, DAMAGED with DAMAGED PACKAGING via Amazon. REFUSING TO REFUND and MAKING US PAY FOR PACKAGING, RETURNS LABEL and TIME INCONVENIENCE. This company have NON-EXISTANT COMMUNICATION t... Vis mer
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Kontaktopplysninger
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Storbritannia
- onestopgrowshop.co.uk
4,4
Enestående
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 42 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick communication with the lovely…
Quick communication with the lovely Beth! After an item in a bundle was out of stock she emailed quickly and offered a replacement product which I was more than happy with! Will be using this store again for all my needs!
15. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Good afternoon, thank you so much for providing us with this review.
We don't always get it right, but we do our very best to sort out any issues to the very best of our ability.
Have a wonderful day.
I had an issue with a parcel being…
I had an issue with a parcel being delivered but not everything I ordered inside. I emailed to see if I could expect a separate parcel? I spoke to Beth, who got back to me so quick having tracked down the other parcel, and knew it was out for delivery. It still hadn’t arrived days later, obviously due to the courier not the shop. I emailed Beth just to check the parcel really was on its way. She called and I had it delivered within an hour or so. Delighted with the customer service; late delivery clearly our local courier, I see the same issues with this courier from other folk, so Beth did amazing getting this to me in a reasonable amount of time. Would highly recommend this shop.
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Good morning, Ingrid.
Thank you so much for this lovely 5* review.
It is so lovely working with a team of genuine people who really do love getting results for our customers.
The whole company are like extended family and it is great to hear we were able to get you a timely result.
Have a fantastic weekend, whatever you are up to and of course, happy growing.
Had an issue with the delivery of my items
Had an issue with the delivery of my goods and contacted one stop where my case was handled by Beth who was excellent through every step of the procedure.
1. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
I am sorry you had an initial issue but I am glad that you feel confident that even if you do, we will help you to get it sorted in quick time. Have a truly wonderful week and thanks again.
Great company in regards to products…
Great company in regards to products and communication, very attentive and helpful couldn't ask for a better service. DHL messed up a delivery twice and one stop grow shop solve with issuse with ease. I had a very helpful woman Beth, I assume everyone is super helpful. Wanna gonna stop using them cause of DHL but this has given me hope to keep using them.
8. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Magical
Wouldn’t use anyone else for my orders. Ordered an item that happened to be out of stock but the order was filled within a week and within timescales Kieran promised so big up, thanks Kieran, have a magical day mate.
3. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Good day!. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
5 star company
5 star company. Always have a solution to a problem. Many thanks
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great Customer Service
Wrong item was received but one call and this was quickly sorted out by the super pleasant, polite and positive Beth. New item was sent NDD. Great Customer Service.
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Top notch service
Top notch service, even helped me add items to order after and sort postage back
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Exceptional service
Have to say first an foremost that one stop grow shop , has one of the best customer service help i have ever been shown .
I have made multiple orders online an over the phone an have been fully satisfied with every order .
Also have to give thanks to both Renate an Logan for there exceptional help will processing all my orders .
Above an beyond any service I could of hoped for .
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Had a little problem with delivery not…
Had a little problem with delivery not down to the shop at all spoke to Beth at customer support she was brilliant resolved my problem fast and efficient definitely worth buying from
18. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Item missing from my order...Renate got…
Item missing from my order...Renate got straight onto it and arranged for next day delivery....great customer service :)
18. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Great company
Great company, good prices and staff are amazing!
12. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Was sent 1 litre bottles instead of 5…
Was sent 1 litre bottles instead of 5 litre. I contacted Beth and the issue was resolved immediately and the bottles are being dispatched today. Great service once again!
13. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Svar fra One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Will definitely order again.
I was missing part of my order so contacted customer service and Logan got back to me straight away, he was amazing he was so helpful and sorted everything out for me and more. Couldn't thank him enough. Will definitely order from this company again. Great service.
12. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Had an issue with my order
Had an issue with my order, one of the products I ordered was the wrong product. I contacted customer support, and my problem was sorted out very swiftly. Can't fault customer support. Communication between email is excellent right until the problem is sorted. Thank you very much.
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great customer service and quality…
Great customer service and quality products. I made a mistake on my order. Got in contact with customer support and was rectified instantly. Thank you much appreciated
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Great range of products
Great range of products, and customer service that is second to none!
3. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Great service from Keiran!
Great service from Keiran!
Super friendly and helped me with my query.
Will be shopping here again!
3. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Very helpful
Very helpful. Spoke with multiple members of staff and all have given a great service.
29. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
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