There seems to be a bit of brand confusion going on. I booked under a gift voucher for Country hotel breaks but seems to have fallen into Offpeakluxury. As I've booked a Bank Holiday, it's hardly off... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an ext... Vis mer
We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to an... Vis mer
Booked a "Luxury" break a the Corus Hotel in Hyde, Park London as a birthday celebration. Room and Brasserie pictures were in accurate - Brasserie isn't located in the conservatory. Chef leaves at 7.4... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Luxury Breaks: Offpeakluxury offers short hotel luxury breaks at the finest luxury country hotels and boutique townhouses in the UK and Ireland
Kontaktopplysninger
Lee Mill Road, HX7 8LQ, Hebden Bridge, USA
- offpeakluxury.com
4,1
Bra
184 anmeldelser
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic ! Booked online , everything as planned .
Booked online , simple and easy , 2x night stay for four at a Spa Hotel , the package included Champagne and muffins on arrival ( full bottle in each room ) 3 course A La Carte meal with no budgetary restrictions , and full use of pool , spa and thermal Spa . Everything was fantastic . Would use again .
1. september 2019
Anmeldelse skrevet uten oppfordring
Rubbish customer support
Very disappointed with this company. I had a voucher that I incorrectly noted the expiry date down as 9th Jan rather than 6th and therefore when I got round to using on 8th Jan realised it had expired.
100% accept this was my error and call them straight away to ask for help and explained situation.
Would not even entertain extending voucher for a few days quoting invalid laws as to why they could not when simple fact was they could have helped and allowed me to use but just gave a blanket no and said they can’t when truth be told it was not a can’t but more a won’t..
Oh they did offer me chance to book at a 15% discount up to to voucher value... as if I would give them more money!
I certainly won’t be buying vouchers from them again.
One very disappointed and out of pocket customer.....!
UPDATE POST COMPANY RESPONSE- As you can see from the companies response, absolutely no care for their customers or what they are saying. HOW could i have asked for an extension if i did not know the voucher had expired and only made my discovery when i went to use.. This company just simply do not help when it goes outside there set process and not listen to what they are getting told... ! Great companies do and those are the ones that will succeed and people return to use again and again..
8. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Offpeakluxury
We're sorry you were disappointed, but everyone who issues gift vouchers sticks to expiry dates, and for good reason (even though you refused to believe this). As you said, it was clearly your error. You had a year to use your voucher, which states in block capitals "if your voucher expires it cannot be redeemed under any circumstances whatsoever". We also give you the opportunity to extend the life of your voucher for a nominal charge, and we know of no other firm that does this. We think our voucher terms are by far the most generous in the industry.
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