Odd Muse London Anmeldelser 

Always a pleasure, clothes are beautiful quality and gorgeous statement pieces in my wardrobe. Just ordered a beautiful coat to add to the collection!

I’m just obsessed with everything odd muse the customer service the dresses all five star

Love love love this brand!
Had an issue with me putting in the wrong delivery address and they responded straight away and sorted it for me!
Grace was super helpful so thank you so much. Always shop here for special occasion dresses and will continue to do so!

Really disappointing experience from what I consider a premium brand.

I tried to purchase an outfit that was still advertised in the Farewell Sale, as my size come back into stock, but the discount wouldn't apply at checkout. Customer services asked me to clear my cache, try different browsers and devices, and send multiple screenshots, leading me to believe it was a technical issue - highlighting they would sort it. After chasing, and going back and forth over several days, I was then told the sale had actually ENDED 2 weeks earlier and the promotional pages were still visible. So there is nothing they can do? 😂

I understand sales end, but I don't think customers should be asked to troubleshoot a problem when the real issue is that outdated sale pages were still being advertised and customer services have had me back and forth whilst on my holiday trying to solve the problem that wasn’t mine to begin with. A goodwill gesture or honouring the advertised price would have been the level of service I'd expect from a premium brand.

I did love Odd Muse fits, which makes this experience all the more disappointing but giving them £600 odd now for a suede jacket just makes me reluctant when the customer service has been so majorly poor in this instance.

Now to find a new birthday outfit 🙈

Great customer service and amazing quality products!

Have been ordering from odd muse consitiently for around 2 years. Every new drop, I order several items, and I have several of the basic collection to chuck on for office days when I can’t be bothered to plan an outfit and whilst I like the shape of the clothing I was hoping by now the quality of the items would have improved to meet what one would expect for the price. Often stitching is wonky, hems are uneven, buttons fall off easily, the material itself isn’t great and on the basics the zips get stuck more often than not. They also do not do a petite range so at 5ft2 I have had to have several of the midi dresses altered as otherwise they are resting on my ankles. For the price I would shop else where if it is quality you are after, if you look at the designs they are also rip offs of high end pieces despite being ‘designed by the owner’. Refund policy is also diabolical. Hopefully with the rebrand they can start to focus on quality seeing as the prices for some of these new items are astronomical for what they actually are.

Esperienza purtroppo negativa.
Innanzitutto le taglie che hanno sul loro sito sono molto grandi, ho seguito la tabella delle taglie che ti consigliano in base alle tue misure, e, una volta arrivato il pacco, il vestito mi andava davvero troppo grande. Ho dovuto farlo stringere dalla sarta di ben 20cm!
Come se non bastasse il pacco è arrivato anche abbastanza in ritardo e temevo davvero che non sarebbe arrivato in tempo per la mia laurea. Ho provato a contattare l'assistenza per assicurarmi che il pacco arrivasse in tempo, o per chiedere se potessero fare qualcosa per sollecitare la consegna, ma non è stata molto utile riguardo ciò.
Peccato, perché la qualità dei vestiti è buona.

Amazing customer service as always! 🥹 I got in touch with a question about the new jeans and received such a quick, friendly and helpful response. I absolutely love Odd Muse anyway, but the lovely customer service just makes me love the brand even more. Thank you! 🤍

I have visited the store thrice to try on square neck midi dress. Size L fitted me fine, was a little tight however XL was too loose. Place an order with the store itself. They promised next day delivery in London. Never received the order. Refund was delayed too.
They emailed saying visit the store again to order. However, I was lazy to order with them online. Now the L size feels too short length wise. I have pictures when I tried in store and when I tried at home. It looks so short. This was purchase for my townhall ceremony. I am so disappointed. :(

Poor packaging, after spending so much on several dresses you would think they would arrive in a box, yet arrive in a poor thin envelope bag. After spending so much and odd muses marketing lending into luxury, I would expect better

What a despicable refund policy!

For a brand that markets itself as high-end and even luxury, it is completely unacceptable to offer only 50% of the cost of an item in refunds when returned.

I have been eying their products for a while and placed my first order, a beautiful dress in very good quality, I might add. I was very pleased with it, but I found it to be too low cut and decided to return it.

However, I must say I was quite surprised to learn that I would only receive a little over 50% of the cost of the dress.

Never have I ever experienced a high-end, established brand not refunding taxes and duties for international orders and on top of that they charged a rather hefty shipping fee with no option to opt-out and choose my own carrier.

That left me with only a little more than half of what I paid for the dress covered. Their website does not state that anywhere, I know because I always check returns policies before purchasing from anywhere.

What a let down. I will NEVER ever buy from them again. Not an acceptable service level for a high-end brand.

Edit:
I received an email from Odd Muse aften sending them a formal complaint, stating that they would of course refund taxes and duties. However, once the refund was sent to my account, they refunded exactly what was stated in the original refund submission email, so no taxes and duties even though they said they would include it.

I must say this is unacceptable for a brand of their quality and price and bordering a scam to not refund customers the taxes and duties they claim as part of the sale.

I have been a loyal Odd Muse customer since the very beginning, and I have genuinely loved every item I've purchased. Their pieces were such an important part of my wedding wardrobe, which makes this experience especially disappointing. During the recent sale, I placed an order totaling $500, only to be informed afterward that the majority of the items were actually out of stock because the website hadn't updated inventory correctly. While I appreciate the email notifying me, the only resolution offered was free shipping on a future order.

What has been most disheartening is seeing other customers with canceled orders receive different forms of compensation, while my experience was handled differently. Consistency in how loyal customers are treated is important, and this left me feeling overlooked.

I truly hope Odd Muse improves its inventory management so customers aren't able to purchase unavailable items, and that they take a more consistent approach to customer service when these situations arise. I've always loved and supported this brand, which is why this experience has been so disappointing. I sincerely hope they address these issues moving forward because I'd like to continue being a customer.

My order was canceled due to an inventory issue not being properly displayed on the website during their past sale that they had. Seems that my order was canceled because all of the items were out of stock. This was disheartening but the Odd Muse customer service made it right. Not only did they reply extremely fast to my email, but also offered me a free perfume at no cost to me and a $50 gift card to put towards my next purchase. I was also immediately refunded my money after this.

Though the situation was unfortunate, I’m very happy with how it was handled and will continue to purchase from Odd Muse in the future. Thank you again to Olivia with the customer service team for making this right.

Helpful reply, easy to contact once I found out how to on the website which took a little time

Ordered a dress in large, I’m a UK size 12 and it was too tight so would question is an extra large really a size 12. The dress itself was lovely and good quality material.
I returned the dress the same day and still waiting for the refund payment which was over a week ago. I appreciate the email says allow 10 days but when you’re a high end retail and competing with other like brands, in my experience they are much better with returns. It would put me off buying from Odd Muse again

My parcel return got lost and I had to contact them. I only reached out about the issue today, and it was sorted without any delay. Your customer service is exceptional, what an incredible team!

I placed an order for 2 dresses for my civil ceremony (>$400 USD), and I never received the package. When on the checkout page, there was no note stating that you can not mail packages to P.O. Boxes. I always get packages delivered to P.O. Boxes to ensure safe delivery. OnTrac, the courier, was thus unable to deliver the packages. When I was dealing with OnTrac, they kept telling me that everything was on Odd Muse to handle (re: changing delivery instructions, changing delivery address, etc.). When this was communicated to Odd Muse, they told me there was nothing to do other than wait for my package to be returned BACK to their warehouse and then place the order again. Thankfully, when I asked for a refund, it was issued immediately, hence the 2 stars.

I never really write reviews but had to take the time to write a review for this amazing brand. I have seen the brand around but never really bought it as I thought it’s just another online company whose clothes don’t look like they do on the models. But when they had their sale, it was the perfect time to try some pieces. The packaging was so lovely and luxurious, and the quality of the items were stunning. The delivery so speedy. And the fit is so good! I took the time to look at the sizing chart, measure myself and buy accordingly and it was spot on. So pleased with the timeless pieces, so incredibly comfortable and well made. What a joy it has been shopping with you, thank you for the sale!

I ordered my bridesmaid dresses from Odd Muse well in advance of my wedding, but unfortunately my experience has been incredibly disappointing.

One of the dresses arrived with visible makeup and fake tan marks, making it clear it had been worn and returned by someone else before being sent out to me. This was completely unacceptable for a premium-priced dress. Customer service asked for photographs before they would help, despite me explaining that the marks are much more obvious in person than they appear in photos.

What has made the situation even more frustrating is how long customer service are now taking to respond. Every delay means I’m running out of time to resolve a problem that wasn’t my fault. My wedding is next week, I’m now several hundred pounds out of pocket after paying for multiple dresses and express delivery, and one of my bridesmaids is still without a dress because I’ve been waiting on Odd Muse to resolve the issue.

For a premium-priced brand, I expected much better quality control and a much higher standard of customer service. Instead, I’ve been left stressed, out of pocket, and scrambling to find a solution at the last minute because of a faulty product and the slow handling of my complaint.

Sadly, based on my experience, I wouldn’t recommend Odd Muse.

I ran into a problem with my order and Alex was on hand to politely and patiently guide me through the process, to put things right.

Thank you so much

Fay