Odd Muse London Anmeldelser 

Great customer service and lovely quality products designed for real bodies

Incredibly expensive to return as an EU customer

Great beautiful dress and quick delivery! Great experience

This brand is superb, I have many items all which are amazing and please believe the odd muse effect is real 👌🏼

But I also have had amazing service from customer care team who went above and beyond to help me

Class act ladies 👏

Grace who works as part of the Customer service team has been nothing but amazing to deal with! Ordering Bridesmaid dresses has never been so seamless and enjoyable but all because of her! Highly recommend reaching out with queries as she goes above and beyond :)

I recently lost some stones from my skirt when sitting and wanted some more to replace, after contacting customer services by email I was offered another skirt as a replacement, I was extremely happy at being sent a replacement .

Such rubbish customer service, sent something back- it's got lost on the way there. £185 down and no response as normal!

This has since been sorted, the clothes are great just the second issue I've had with returns!

Great customer services. I got a reply within minutes.
The quality of the clothing is great.

Very responsive to questions. The dress was beautiful but I returned because it didn’t work for me.

The dresses were amazing quality with lovely material. The customer service were brilliant with a return I made. I’m very impressed and I really would recommend!

Grace was super helpful and responded so quickly! She immediately refunded me without any trouble despite Odd Muse not being responsible for the loss of my parcel. This was the most amazing customer service I have ever received, thank you.

Absolutely 5 stars for Odd Muse! ⭐⭐⭐⭐⭐

I have completely fallen in love with this brand. The dresses are incredibly flattering — they fit beautifully, enhance your figure in all the right places, and make you feel instantly elegant and confident. The quality is also gorgeous; you can really feel that these aren’t just fast-fashion pieces.

What I love even more is how transparent Odd Muse is about its production and ethics. Yes, their pieces are produced in China, but they are open about where and how they manufacture, and their approach feels focused on thoughtful production rather than mass-producing endless collections. That level of transparency really matters to me.

I even made a trip to London this year and visited their store because I’d been following the brand and its founder for years — and, of course, I had to buy my first Odd Muse dress! 🤍

Beautiful designs, amazing fit, great quality, and a brand whose values I genuinely appreciate. I can’t wait to add more pieces to my wardrobe!

I ordered 3 dresses for my christmas party at the beginning of December, my mum had recently died and I decided i wasnt up to going so i returned them at the post office on the 12th december along with another dress in a separate bag and had proof of postage. By the 22nd i still hadnt had any emails from the company about the 3 dresses i had only had a refund for the dress in the separate bag. I reached out to royal mail who advised the company to contact their local sorting centre and the company who took their time looking into it and kept passing me from pillar to post by this time it was march and they said they would claim for it so i could get my refund. Only it was too late to claim by the post office rules so i was told i would have to take it up with the post office, which didn’t help because it was also too late for me to claim. Luckily i had paid on my credit card and after speaking with HSBC i managed to get a refund in april/may. The dresses weren’t cheap and i had to pay for postage back which i wasn’t refunded for and the customer service I received was diabolical. I have never received such bad customer service. The money was a lot to me and probably pennys to the company however they would not help me or look into it properly for me and ultimately wouldn’t refund it even though i had proof of postage. I will never order from them again.

OMG, never bought from here before but on looking, their clothes look amazing.

I emailed customer services as a discount code wasn’t working. They emailed back within 10 minutes, with a new code.

Now that’s what I call customer service. Bravo that in today’s world there’s a business that responsive.

I honestly regret spending so much money on this dress. For the price, I expected much better quality, but the dress looks extremely cheap and does not feel worth the money at all.
What makes the experience even worse is the customer service. It is basically impossible to contact them, and they do not respond to emails. When you spend this much money on a dress, you should at least be able to reach the company if there is a problem.
Overall, I am extremely disappointed. The quality does not match the price, and the lack of customer support makes the whole experience even worse. I definitely would not recommend Odd Muse based on my experience.

Always a pleasure, clothes are beautiful quality and gorgeous statement pieces in my wardrobe. Just ordered a beautiful coat to add to the collection!

I’m just obsessed with everything odd muse the customer service the dresses all five star

Love love love this brand!
Had an issue with me putting in the wrong delivery address and they responded straight away and sorted it for me!
Grace was super helpful so thank you so much. Always shop here for special occasion dresses and will continue to do so!