Oceania Cruises Anmeldelser 

Currently on Marina for or first experience of Oceania cruises and regret to say it will be our last.
The catering and service is great, some of the best I've experienced on any cruise ship, and the communal areas are all updated and well managed.
The cabins are the complete opposite, tatty, well used and in desperate need of a refit.
The bathroom in our cabin has a mixture of black and white sealant around shower cubicle and sink along with mould stains on enclosed cubicle.
Some issues raised on day one resolved and finally a cabin move offered on day 7 which we declined as exchange cabin equally tired.
Definitely not a 5* cruise, cabin doesn't warrant any star.
Could be nice ship if updated, but best avoided in it's current state.
Finally worth noting that senior management on board are strangely evident and available socially, but seems to be lost overboard when there's an issue.

Oceania pretends to be a”premier” cruise line- it’s actually a floating assisted living ship with the same type of food that you would expect to eat at such a place. The majority of the passengers are in their 80’s and their age is showing. They are grumpy and decrepit- not a fun crowd. The few that were slightly younger are basically sedentary- the lines for the elevator are ridiculous considering that there are plenty of stairways! Everything is sub par from the smoothies made from sugar concentrate- no fresh food is even used - to the vibe of the ship to the service- even the servers are lackluster, unenthusiastic and not happy to be onboard. I was not expecting Silversea or Regents quality but it doesn’t even come close to them or to Windstar- you’ll dish out way too much money for a meh experience. Save yourself the money, the trouble and the time. Go elsewhere!

Mayhem and chaos are the words to describe disembarkation in Singapore on March 10 2025
We disembarked at 8.30 and cases arrived not in colour or number order at 10.30. No information updates give . People were still on ship at 10.30 as there was too much chaos for them to be allowed off
It was truly horrendous
Shame on Oceania riviera

This cruise company falls below expectations and its self promotion. Riviera is badly in need of better and simplified management and refurbishment.

There were some lovely staff but the management of the ship is poor. It’s too hierarchical but no one outside of Head Office can make decisions. For example,
1 The stops were very mixed. For two days moored in Jakarta only a few yards from noisy cranes and trucks through the night. So couldn’t sleep.
2 internet rarely worked and digital staff acknowledged this. This meant filling the various forms required to disembark took ages to complete and we did not get e mails for three weeks.
3 The air conditioning is so cold that many people caught coughs and colds when returning from the hot humid conditions on shore and were then ripped off by the Medical Officer with exorbitant charges.(eg 5000 dollars per person).
4 maintenance and painting is going on all the time so our balcony was frequently dirty.
5. The food is meant to be the main attraction but in the grand dining room and Terrace was appalling; cold and tasteless. The speciality restaurants were better but access is limited to these. Red Ginger is very good.
6 The tours are way overpriced and very mixed. One tour was due to last four hours and we were back in three hours having not gained entry to a single site. When we complained we were told it was our problem!!
7 Ran out of orange juice and English breakfast tea for a week.
8. Apart from a very good operatic singer, the entertainment was poor.
9. We will never cruise on Norwegian Cruise Company again. They have just changed CEO so perhaps the Board is aware. Many passengers on board said standards had dropped dramatically!

Without going into great detail this is a very short version of our dreadful experience, there is a lot more to write however it would require a couple more pages.
There was an outbreak about 5 days after embarkation of a nasty respiratory infection which was totally ignored by Oceania and began infecting healthy guests. Many people had developed a deep wet throaty infectious cough which was highly contagious and spreading quickly unfortunately they were not asked to isolate or kindly wear a mask to protect other guests and crew. The deep wet cough was heard everywhere, in the tenders, coaches, gymnasium, restaurants and around the open food buffet where people were spreading the infection and droplets going over the food.
After numerous and continuous complaints the only response Oceania had given was a week prior to disembarkation when they put a note in the daily currents paper and a few announcements to ask guests if they would consider wearing a mask and added a few more sanitiser stations however way too little too late. We felt absolutely helpless because it was just ignored by Oceania whom were meant to pride themselves in health and safety, several guests were taken away by ambulance some of which we knew had the respiratory infection.
We met an entertainment couple toward the end of our cruise who said they had never experienced feeling so uncomfortable with hearing continuous infectious coughs whilst performing in the Riviera lounge, they were very concerned about the spread they had been subjected to to and also the lack of response from Oceania.
My husband and I boarded in peak health and fitness and got quite sick about 10 days into the cruise and isolated in our stateroom and totally missed Christmas Day and New Year Eve. We even had to ask our butlers to wear a mask whilst cleaning our room to protect themselves and others onboard along with asking them to ensure clean cleaning cloths be used as staterooms either side of us and not to mention all the others had infected guests and wondered why Oceania had not asked this of their crew members, guests should not have had to ask.
I wrote several detailed emails to Oceania’s head office informing them of our dreadful experience and extremely disappointed with their reply, our very expensive 32 night cruise from Cape Town to Singapore had been totally ruined due to their lack of protocol.
Staff should have been handing out masks and asking guests to kindly use sanitiser as there was an infection onboard instead they just put their heads in the sand and showed lack of concern for the health and safety of passengers, if they had tried to at least contain it in the first instance I doubt many of us would have fallen sick.
The onboard medical centre charges were absolutely outrageous so guests were not going but instead waiting until we arrived at ports to obtain antibiotics from over the counter pharmacies, luckily many had packed their own. Our medical bill for COVID. SARS and influenza swabs along with antibiotics and cough lozenges was just under AUD$3,000 and this was an inexpensive visit compared to many.
We missed 3 excursions whilst isolating and finally were able to go on our fourth, we went to the Riviera lounge and got our tender ticket for the excursion. Unfortunately there were so many guests coughing that I went up to the destinations staff to ask why they were not handing out masks and expecting healthy guests to mix with infectious guests in such confined space, we were not comfortable and ended up handing our ticket back as we did not want to get reinfected.
Shame on you Oceania for not acting promptly with protocols in place for such outbreaks as other cruise lines have. You have apologised to reviewers about not acting promptly however it did nothing for our disastrous cruise experience and you just get away with a simple apology for your mistakes meanwhile we lost thousands on a cruise we could not wait to disembark.

We just lost over $28,000 from AON and Oceania cruise line. When Oceania sold us the policy they told us how great the policy was so we purchased it. When 2 different doctors wrote us letters telling them that I should not travel because I had been falling like a lot of seniors do, we cancelled our cruise and our claim was denied as a preexisting condition. AON told me to read the 60+ page insurance policy to find this information. How many people read all the fine print when one of the parties sells it to you as "Oceania Care" only to find out later that it's in combination with AON? We've cruised many, many times and have found that most of the cruise population are seniors. What senior hasn't had a preexisting condition? These companies are taking advance of seniors and making a fortune.

Our January 2025 trip around Australia failed to deliver the standards we had come to expect from Oceania, There was strong evidence of cost cutting. The chef informed me in reply to the mid cruise comment request that menus and ingredients were now specified by the offices onshore. In other words the accountants now specify menus rather than chefs. There was a shortage of staff in some areas. On the second night in the speciality Polo restaurant on a shared table for 4, three of the guests rejected their main courses as inedible. Late changes in the itinerary included an extra day in Indonesia at the expense of a stop in Western Australia. Two further stops were missed altogether with no opportunity to substitute excursions and no refunds were given.

Super Crew und Service, schöne Suite, Essen hat im Vergleich zu früheren Fahrten an Niveau verloren, Kreuzfahrtgäste haben geringeres Niveau. Mehrere Häfen konnten nicht angefahren werden, die Ausflüge waren teuer und Standard.
Die Krönung sind die unverschämt teuren Kosten für Spa (700 Dollar für ein Meersalzpeeling) und das Medical Center.

Having been on a previous Oceania cruise to Papette in 2023, which was excellent, we decided to use them again for Christmas and New year, we booked the Owners suite as before.
Although the staff tried very hard as they were short staffed due to illness, it was apparent the cruise line was cutting costs, overall the food was mediocre, they had stopped little extras like canapés before dinner and afternoon tea in our suite, plus they ran out of champagne on the last day! Bad planning or keeping it for the onward cruise.
After saying that the room was looked after very well and the bed was very comfortable, but overall the experience wasn’t value for money and definitely won’t go with Oceania again.

This is the worst cruise line I have ever used. Their website is probably the worst in the industry; I tried to book 10 excursions to take advantage of their discount offer but it won’t load up the 10th one.
The site won’t allow me to update my account with a new credit card after my old one was compromised.
I’ve emailed four times in the past month about these issues but have not even had an acknowledgment let alone a reply. I’ve tried ringing their Customer Services three times but gave up after 30 minutes each time. This is our first time with Oceania, needless to say it’s going to be our last if they don’t pull their fingers out.
20th January.
The day after my Trustpilot review they finally contacted me and the young man booked my excursions for me because their system wouldn’t allow me to do it. I paid with my new credit card and he uploaded it onto their systems so it should be easy for them to take payment for my upgrade; unfortunately their systems are so poor that they couldn’t do that but required me to cancel my upgrade request and make a new one - this time the minimum bid was £40 more than my previously accepted bit - and they still haven’t taken the money so I don’t know if I have an upgrade or not - diabolical service.

In October I achieved Platinum status in Oceania’s loyalty club. That qualifies me for a free cruise of up to 14 days. I worked with the Future Cruise Director on the ship and chose a 22 day cruise in March 2025 that goes from Singapore to Tokyo. On the Oceania website there are options to take one of two 11 day cruises or a 22 day cruise. The Future Cruise Director advised me to select the 22 day option so I would get full credit for the 14 days. I would be responsible to pay for the additional 8 days of the 22 day cruise. On her advice I did exactly that. When the booking came back from Oceania it only credited me for 11 days. I asked my travel agent why and she was told that cruise is really two 11 day cruises so I only got credit for 11 days. My travel agent pled my case and was offered a $500 shipboard credit for the confusion. Evidently, they were not willing to back up their employee. In addition they accepted no responsibility for offering the 22 day option. In mid-November I sent a personal email requesting a reconsideration of that decision to the Oceania Loyalty Club as well as to Customer Service. After six weeks of hearing nothing my Agent contacted them. The Loyalty Club said they thought the issue was resolved with the credit. She said it was not and they needed to respond to my email. She was told they would. I’m still waiting. In mid-December I sent an email to Passenger Advocate and CEO. I’ve heard nothing. Essentially, I feel like I have been ghosted by the Loyalty Club, the Customer Service, and Upper Management. SInce 2009, I’ve sailed over 300 days with Oceania, always booking their top tier cabins. And now they ghost me. My advice to all of you who are loyal passengers of Oceania is to be very careful. Don’t expect your loyalty to get you much.

Booked cruise in Sept 2024 which included $800 excursions credit. This is useless as all tours completely booked and so many on wait list these are also closed. Why don't oceania lay on more excursions...Well obviously because they save so much on unused excursion credits that passengers cannot use. Very disappointing and just a con to lure you in.

this was our first and only time on the Oceania line. very poor management intervention first was many issues on help with using their wheelchair after my husband fell in an area where there was NO railing. a guest behind him fell and knocked him over. That was day 5 and we were room bound from then on. charged us for NOT cancelling my husbands excursions after fall. Very hard to get into specialty restaurants and No way on cooking classes even on waitlist. casino randomly changevd hours. the room towels were like sandpaper. The GM Adrian was hard to reach and RUDE when i did. on our side on elevator was not working out of 2 and heard it hasn't since before July. Lobster was tough and not really lobster, most likely a Caribbean version. last but not least the acupuncture doctor was great and my husband went 4 days in a row. it helped some but still now in a wheelchair. we paid more than $1000. for that with no offer to kindly compensate

Had to take them to court for compensation . Dreadful experience at the port in Lima. Left me and 100-200 other passengers in the sun for nearly 3 hours waiting for the ships buses. Suffered 2nd degree burns . No water. no food. No shade.

I’m currently onboard Oceania Riviera and was sexually harassed by the same crew member twice! The first time was on Deck 5. He called out to me from the staircase by the men’s room to tell me how beautiful he thought I was. It was gross and creepy! He had no reason to even be talking to me and was clearly making advances, like some pervert. The second time was when I was with my husband at Martinis. We had glasses of our own wine and the same guy asked for my husband’s order. This was while I was at the bathroom. We had just arrived and I immediately went to the women’s room, so I didn’t know that that creep was working in there yet. My husband said we didn’t need anything because we had our own wine. The guy left. When I got back, the guy saw me and headed right over to us. He leaned in towards me, very closely, and was staring at me but talking to both of us. He said “She is the only one onboard with curly hair. She’s very beautiful and attractive “. What the heck!!! My husband cut him off before he could go on and said “You do not make comments about my wife’s looks or about how attractive you think she is“ and I said “No, no, no” to the guy. He hurried away and I immediately reported it to Reception. The woman at the desk came up to Martinis so we could identify him. She saw him and noted his name. Now it is 6 days later and there has been no resolution from Oceania! The most I got was that he’s new and doesn’t understand Western Culture. Excuse me?! So it’s my fault? I DO NOT FEEL SAFE and no one should on here. That’s disgusting and illegal. I did not pay thousands of dollars to be sexually harassed on my vacation. Oceania clearly does not care about the safety of their guests! SHAMEFUL!!!

1. Poor management of drinks package on board.
2. Bath waste pipe not connected to bath causing flooding.
3. Brown water in bath/shower caused by changing of tanks on ship. We were not informed this was to take place.
4. Surly (albeit efficient) waiting staff.
5. Three times our drinks in one of the lounges were forgotten or wrong.
6. Apart from the specialist restaurants, meals were average at best with one inedible
All the above were compensated by offers of onboard credit or extra specialist restaurant bookings. This did not compensate for a cruise sold as luxury but by Oceania's own admission is "Premier" which is a lesser standard to Luxury. Not worth the cost they charge.

I was disappointed in this second cruise with Oceania. We went with them last year and couldn’t fault it. This year it was obvious there have been cutbacks especially with the food. The fish didn’t seem to be fresh and the meat a poorer quality. We paid for a luxury cruise and didn’t get it. Also there was cut back on variety with far too much Italian food ie pizza and pasta.

We made the mistake of booking in June for a Christmas cruise on Insignia. We were forced to pay the balance in July or we would lose our deposit. In August they announced a 25% cut in the cruise fare. I contacted them and was told it was a pity I had paid the full amount because if I hadn't they could have given us the benefit of the reduction. Ironic as they were the ones who forced the early payment. Most cruise lines don't require full payment so early in advance, it feels like they want to tie people up as quickly as possible in case we might benefit from a future reduction. Lesson learned, avoid this one or it may cost you big money.

Just finished a cruise on Nautica in the British Isles. The Finest Cuisine on the Sea is NOT on this line as it was mediocre. Passengers were not properly notified of cancellations. We were all waiting to go ashore and at the last minute told we couldn’t get a tender to shore because of rough seas. They knew this well in advance and still kept us in the dark. Friends were informed on the ship that their St Andrews excursion was canceled the day before it was to occur. We knew in February that St Andrews was not allowing tours because of a tournament. Why Oceania didn’t provide this information earlier was just another example of keeping passengers in the dark. Once they have you booked and on board they don’t care. Nothing to do on board when out to sea either. First time last time on Oceania. Do your research.

Never again! Travelled with so many Cruise Lines and this was the worst! Destination Service unfriendly and incomeptent. Most of the ports not reachable. We were on the North Atlantic Route. Rough Sea. As anybody knows but unfortuneably not the cruise line. 3 Ports weren‘t reachable with Tenderboatd. The Highlight Kristian Sund…nope. no one felt responsible. You were sent from a to z with no solution. The Restaurants? No culinary experience at all. The shore excursions were booked out 8 month ago. No alternitives to the missing ports. No alternitives to the missing shore excursions. It‘s not worth the money you spent!