Oceania Cruises Anmeldelser 

Just returned from a ten day cruise on the Riviera to Europe. maintenance was varnishing the decks and the odor permeated our stateroom and clothing. Finally, we were offered a new room. However, they promised not to varnish anymore so we remained in our stateroom.
We arrived at ITA airlines to check in the day of departure 6 hours before the flight and were told we were on standby. The angst and stress of this situation were unbelievable. I sadly cannot recommend this cruise line in the future.

In general we had an enjoyable cruise. However if you have a problem on board or afterwards, the customer service team are atrocious.
One of our booked tours was cancelled. Another brought us on a completely different trip than the one advertised. When brought to the attention of the destination services manager, he really couldn't have cared less.
They also managed to break a wheel off my suitcase In Trieste rendering it difficult to move. We filed in a damage report form (which they lost) and were told to buy a replacement.
We tried finding one in Venice but all too dear. We hauled the case to Lisbon and after wasting 2 hours of our holiday, we managed to find a case. When we returned home, they refused to pay for this offering me just £100 whereas its replacement cost 285. This trip cost me c.25,000 and they were too cheap to pay for a replacement case.
That is why we have booked our next trip with Silversea and not Oceania.
Vote with your feet folks. This is not good enough.
User's recommendation: Vote with your feet folks. This is not good enough.

We have been on two Oceania cruises; Vista June 2023 & Riviera June 2024 in the mediterranean. Having cruised on NCL, Princess, Canvival (once), Celebrity, RCL (Diamond member) & Oceania, Oceania is our favorite cruise line! It does have the Best food at sea! My husband and I cannot undersand why Oceania has low ratings on this site. As they say, some of the time you can please all of the people, and all people of the people can be pleased some of the time, but you can't please all of the people all of the time.

Wat ons betreft geen klachten over maaltijden etc. en service van de bemanning.Dat is O.K.
Maar :
1 De betrouwbaarheid van de mensen achter de receptie en van Customer Relations is ver te zoeken.
2 De prijsstelling van de excursies is regelrecht bedrieglijk en absoluut niet te verklaren.
3 Ze maken de klanten doodnerveus met hun nodeloos gedreig dat je niet aan boord komt als de entry-visa niet deugen.

Das Schiff sollte besser als neu renoviert sein, so die Werbung. Das wurde uns versprochen. Bis auf einzelne Verbesserungen in den öffentlichen Bereichen und oberen Suiten ist alles beim Alten.

Abgenutzte Kabinen, schmudeliges Bad, teilweise abgenutzte Bodenbeläge, häufig nicht funktionierende öffentliche WC, zwei Spezialitätenrestaurants auf niedrigem Niveau, Qualität der Speisen teilweise nicht mehr so gut, sehr viele Kleinigkeiten die nicht sein müssten. Es wird halt gespart. Das angebliche beste Essen auf See ist für uns nicht mehr ersichtlich.

Das Personal/ Service ist sehr bemüht und zuvorkommend. Leider ist das Publikum nicht mehr auf dem Niveau früherer Jahre. Bsp. kurze Hose zum Abendessen.?

Es ist zwar zu begrüßen das permanent nachrenoviert wird, aber Lärm und Chemiegeruch ist nicht toll.

Es ist schade um das Schiff, zumal das Preis-Leistungsverhältnis gut ist. Wir und unsere Mitfahrer wissen als langjährige Member nicht ob wir Oceania noch einmal buchen werden.
Übrigens, auch die Kabinenbilder der Folgereisen zeigen die angeblichen renovierten Kabinen, daher für mich Betrug.

Gegenüber unserer ersten Reise mit Oceania Cruises, die uns sehr gut gefallen hat, hat sich sehr, sehr vieles deutlich verschlechtert.

Die Schilderung einer Vielzahl schlechter Erfahrungen nicht nur an Bord würde hier jeden Rahmen sprengen, weshalb ich mich auf wenige Punkte beschränke:

Einen dicken DIN-A4-Umschlag mit Reiseunterlagen (abgesehen von online übersandten Boarding-Pässen etc.) fanden wir erst NACH Rückkehr von der Reise zu Hause vor. Der Umschlag war drei Tage nach Reisebeginn abgestempelt. Ein von uns nachfolgend verfasstes höfliches Schreiben an Mr. Frank A. del Rio, CEO von Oceania Cruises, wurde nicht beantwortet.

Aufgrund der zahlreichen Mängel ist es schwer, einen einzelnen absoluten misslichen Höhepunkt der Reise zu benennen. Ich würde mich jedoch für den Tag entscheiden, als das Schiff einmal außerhalb des Hafens, also auf Reede, ankerte.
Nachdem das Schiff gemäß Fahrplan durchaus pünktlich ankerte – exakt zu dieser Zeit sollten allerdings bereits die Ausflüge starten (!) - konnte man sich zum "Sammelplatz" im Schiff begeben, wo Bustickets für die Ausflüge ausgegeben werden.
Die Warteschlange für diese Tickets zog sich, da noch niemand aussteigen konnte, über die GESAMTE Schiffslänge hin, also etwa über 200 m. Erst nach Bewältigung dieses ersten Hindernisses begann die eigentliche Wartezeit. Diese dauerte insgesamt etwa 2,5 Stunden.
Um an Land zu gelangen, war es notwendig, mit den Tenderbooten an Land zu setzen. Das dauert, da zunächst die Boote zu Wasser gelassen werden. Dann müssen die Passagiere – darunter auch zahlreiche Gehbehinderte – zeitaufwändig in diese Boote umsteigen. Anschließend beansprucht die Fahrt geschätzte 5 - 10 Minuten an Land. Dort wird das Boot wieder entladen, fährt 5 - 10 Minuten zurück, nimmt erneut Fahrgäste auf usw., usw.
Während dieser Wartezeit war sich der Cruise Manager nicht zu schade, über Lautsprecher zu verkünden, dass jeder Passagier seinen Ausflug pünktlich erreichen würde. Wie beschrieben, die Verspätung war praktisch bereits mit dem Ankern des Schiffes erreicht.

Ein weiterer Höhepunkt war nach einer stundenlangen streitigen Auseinandersetzung an Bord erreicht, weil man seitens der Verantwortlichen von uns ein Visum plus happiger Gebühr für Vietnam verlangte, obwohl wir gar kein Visum benötigten und dies auch schriftlich darlegen konnten. Erst am nächsten Morgen gestand man uns kleinlaut zu, dass wir tatsächlich kein Visum benötigen und ohne ein solches an Land gehen könnten.
Aufgrund unserer Beschwerde - auch für ein geschätztes Dutzend weiterer Mängel - erhielten wir immerhin eine finanzielle Entschädigung, auf die wir jedoch gerne verzichtet hätten, wären nicht die vielen Mängel, Aufregungen und Enttäuschungen gewesen.

Daher nie wieder Oceania Cruises!

The Oceania employees were wonderful. We found that the meat in all dining venues was either overcooked, undercooked, unevenly cooked or dry. Twice my rare steak came out well done, my veal chop was overcooked on one end and raw on the other. Maine lobster tasteless. Cheese Gnocchi in Tuscan were gooey and shapeless. Husband served lasagne from the Terrace for an appetizer instead of 7 layer lasagne as advertised. Overall food in Terrace grill and Waves was very good but not so much in Polo and main dining room entrees.

Dirty Ships. Bad food. Worst Customer Service. No Vegetarian food.AVOID THIS CRUISE LINE.

I am disappointed by the entire experience and most importantly by the lack of response from the cruise line. I submitted a review while on board the ship on two different occasions and wrote the main office in Miami and never received the courtesy of a response. Among many issues were quality of the service in the dining venues( dishes left on table, no coffee arrived and more), poor coordination of excursions( waiting for over an hour in hot sun for buses or tenders) and overall poor maintenance of the common areas. The new ownership appears to by making many cost cutting moves that are impacted the service, food quality( Told not ot order beef dishes in Red Ginger because of poor quality) and overall ship board experience. Not on par with other luxury cruise lines.

We regret to inform you that we are very disappointed to have booked on your boat for the following reasons:
Waiting more than an hour to board Papeette at 1 p.m. on March 30 No music or glass of water and no welcome message on board Planes dropped off 6 suitcases at 9 a.m. and had to wait until 6 p.m. to receive 2 missing suitcases in our cabin Despite numerous requests at reception to be put in touch with a French speaking person, I was told that no one was available at that time.
After 6 days, an American cruise line seeing me distraught asked at reception that I be put in touch with someone who spoke French but this person spoke French less well than I spoke English. I had to continue the conversation in English with my poor vocabulary…. The biggest problem we encountered on your cruise is that the level of English of my wife and I is not sufficient to understand, for example, the cruise director's announcements because he speaks too quickly and shortens the words. As a result, we don't understand anything. It's the same for all activities on the boat which are not accessible to us because everything is in English. We tried in vain to go and listen in the auditorium to a magician, a trumpeter, a ventriloquist, a singer, a lecturer, an actor, a humorist but each time we understand nothing and it becomes annoying that the people around us we laugh and that we do not understand the reason.
It is unacceptable that there is no French-speaking management. On boarding day I tried to order a beer and was told it was an extra that I had to pay I showed my cruise line card and I thought that having booked a suite that beer was included but that was not the case and that I had to buy a package of 30usd per day per person… Given the inconvenience we are experiencing, I requested a commercial gesture and compensation which was refused. We managed to speak in English with one of your managers on the boat and he ended up telling us that he could do nothing for us.
I have to tell you that just before getting on your boat we took a cruise on the Gauguin and it's day and night with the regatta On the Gauguin welcome with music and welcome necklace and photo and glass of champagne. All shows in French, English and Tahitian. Wine and beer included and we did not take a superior cabin. In the past we have done many cruises and all the shipowners group the cruise passengers by language for those who wish. we had one facilitator per language. On the regatta to this day we have never had the chance to meet your entertainment department as we did not exist… When we booked the regatta it was to take a Polynesian cruise but we were wrong. We felt like we were in New York.
Given that we feel ignored on the regatta we asked reception to get off and leave the cruise on 04/12/2024 in Honolulu instead of 04/20 in Los Angeles We ask you to kindly grant us compensation so that we keep good memories of Oceania cruises You will note that we will not use the cruise services from April 12 to 20, 2024 and hope that we will be reimbursed at your convenience.

Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness. I was especially impressed by the gesture to Jewish passengers to have an opportunity to hold a Friday night Sabbath blessing, prayers and service in the library at 6.30pm. Prayer books were provided, automatic candles, wineglasses, Kosher Kiddush wine, red and white, and best of all three fabulously homemade, fresh challahs baked by the chef. G-d bless him - what a fine gesture. Better than at home! It is these small details that mean such a lot and make the cruise experience one of the finest in the world.

Thank you for the best twelve days ever! Delicious food, incredible coffee by your fine baristas (we are from Sydney, Australia and know about good coffee) and the most immaculate room service/cleaning by ever smiling, obliging Anna.

Di and Steve Alperstein (Room 4018)

I booked for an Oceania cruise for the Med in Sept. My friend fell and broke her so hip we asked for a 5 day ext. for the total payment to be made, after having paid a deposit, about 6 months out so she could see the specialist. They refused. We tried to transfer our deposit to another cruise next year - they refused - and took $1100. Their reason was we’re weren’t booking like for like. But they didn’t have the same 15 cruise in 2025. We had to cancel . I will never deal with them again. Be wary - their customer service is sh….t.

When booking a cruise for 25K.to secure the cruise we had to pay $2300. Deposit immediately. All well and good
But unfortunately we had a medical issue and we had to cancel which was nearly 10 mths before departure
They take $350 each person for cancellation fees which we accept and the balance of $1600
Now the bad bit you have to wait 3 mths to get your refund. WHY!!!!

Horrible horrible customer service with blatant bait and switch tactics. Agreed to one price over the phone for a Greek cruise and charges a higher one after the fact without warning. Then goes radio silent when trying to reach the sales consultant (Sam or Saad Shakir) via email and phone numerous times. Says their director will reach out to rectify things but never does. And then the nerve of the company to try and keep 50% of my deposit even when I canceled within the alloted timeframe. DO NOT DEAL WITH THIS POS COMPANY. Would give them 0 stars!!!!

-bereits bei Buchung waren keine vernünftigen Ausflüge buchbar - mehrheitlich auf Warteliste! - an Bord auch fast nichts buchbar ???
-inbegriffenes Bordguthaben von US1200 für Ausflüge konnte nur bis US 780 mit Müh und Not gebucht werden
-grundsätzlich sind die Ausflüge ohnehin MASSIV zu
teuer
-trotz Guthaben Ausflüge von US 400 wird mir am letzten Tag Everglades/Flughafen für US 169 in Rechnung gestellt
-bei Besuch des Hospitals unbedingt vorher KOSTEN
anfragen-mir wurden für billigste 16 Stk. Aspirin Cardio 100 Tabletten US 213(???) in Rechnung gestellt ohne mir vorher Kosten aufzuzeigen-obwohl ich reklamiert habe wurde mir ein unnötiger Kurzuntersuch aufgenötigt - ABRISS + BETRUG!
-die Bordrechnung ist für geistig minderbemittelte-Ausflüge werden zu 100% statt mit 25% Rabatt verbucht-Reklamationen werden auf Gutschrift am letzten Tag verwiesen - ABSOLUTER SCHWACHSINN!
-das Internet ist wohl dabei aber grossteils mehr als
SCHWACH !
-Temperaturen in Innenräumen generell zu tief-bei über
30Grad Aussentemp. läuft man nach Landgang in einen
Gefrierschrank - die min. Temp. in den Innenräumen müsste bei 23Grad C liegen - UNVERSTAENDLICH!

Customer service. Many reviewers mentioned this and we strongly agree--they should spend some money on training and they should follow through on complaints. The cruise itself was very good and the ship was new (Vista) so the accommodations were excellent, our stateroom was spacious and well kept by housekeeping. The library was excellent and the other amenities were very good. The staff were helpful and courteous. We registered with our passports on line and provided a credit card to charge for shipboard purchases as requested during the pre-cruise registration. They totally messed up the credit card info and contacted us on a Saturday night that our card was no good. We were told it was our fault for not providing the card during check in at the ship (we were never asked). The attitude we received caused my wife to get extremely upset. The larger problem was the travel to and from the ship: They did not use the name on my passport to book the flight and we did not receive the booking from Oceania in time to have them correct it, so we had to book our own flights. Because of that, they would no longer provide ground transportation to and from the ship and the airport. We paid $75.00 for a cab to the ship, they charged us an additional $138.00 for a coach from the ship to the airport, which dropped us and our baggage two floors and a half mile from the Delta check in counter. Bottom line: don't take the inclusive deal on travel, book your own and save money and the hassle of dealing with them. No, we did not get any offer to compensate us.

The crew was rude & disrespectful. Also I was charged $75.00 more than I should have. I will never use Oceania Cruise line again.
No compensation for the canceled costa mya stop, or the GI & covid that spread thru the ship making everyone sick & miserable.
The servers were the best ever, especially Nolwazi

We were on the Regatta from Australia to New Zealand, Fiji, Samoa x 2 and French Polynesia. My feedback is as follows:
1. Staff - very friendly and generally eager to please. However, tend to be a number who lack training, so service is variable.
2. Cabins - please don't pretend they are state rooms, it insults the passengers! Generally basic, but good enough, but shower area is tiny. Bigger suitcases would not fit under the bed (ours, which are medium, did). Housekeeping were excellent. For the price I really expected more.
3. Restaurants - The Terrace/Waves is basically buffet/canteen style with servers; food was reasonable, but often over salty and can run out quickly.

The two specialty restaurants had good food and service, but no menu changes/specials, so if you are on the cruise a long time it gets a bit boring.

The main dining room again has limited options, so after a while it can get boring. Service tends to be slow because they have no sittings and seems that the kitchen cannot cope if a lot of guests decide to eat at the same time. This is particularly annoying if you want to see a 21.30 show. Again, staff are keen, but some lack training, and inadequate staff at peak times.
4. Gym - reasonable facilities, but no air con, so it can get uncomfortably hot.
5. Shops - only 2, can be a bit pricey, but I guess you expect that on a cruise.
6. Excursions - extremely overpriced and the hype in the description rarely reflected the reality, so generally left disappointed. American Samoa was particularly disappointing. A cultural show where the locals spoke for 20-30 minutes in their own language, with no translation! The catamaran in Tahiti was supposed to be the fastest in its class, but didn't even have it's sails up, just puttered around, ending up for an hour on a reef for snorkelling,where there was only sand and a relatively strong current. Two passengers slipped and fell in the boat, so needs to be fitted with more grips before there is a serious accident. Zip line and long boat/waterfall tours also have potential for a serious accident, or even death.

7. Entertainment and activities - generally underwhelming. There was a bit of a lack of variety and some of the singers were not all that good. No comedian on our leg of the cruise. Magician did a good first show, poor second show. Soul singer was the highlight-two excellent shows and a great voice.

Summary - not great for the price. In my opinion Cunard is better and cheaper (based on my pre-COVID experiences).

The ship is really too small to keep more active passengers entertained for a long cruise. The excursions are very overpriced and poor quality. The food is average for what is supposed to be a gourmet style experience.

WOW! I saw so many negative reviews! But looking more into the content, many are not relevant to Oceania; the complaints about "overbooked flights" relate to airlines, not Oceania. The complaints about tiny showers by obese people, well, did you have to book two seats on your flight? Do you really think that you can arrive by air and go straight to your ship? NOOO. we always arrive a day or two before embarkation to ensure we're OK to go. The list goes on and on. We've cruised on Oceania five times (Holland America and Virgin cruises before this) and have had no bad experience, BUT when we missed ports for any reason, we were given future cruise credits without question. Food? Bloody good and if it wasn't, send it back for a redo. Looking forward to our next cruise! Here's a heads up; we only EVER deal with our Oceania rep (Tia, you're wonderful) and have NEVER had any problems!

One thing you are taught in customer service is if there are issues deal with them. Oceania failed in this regard spectacularly! We were asked for comments on day 7 of the cruise – my negative comments (with examples went over the given space by 50%. I was never approached on the cruise about them. Comments from other passengers were along the lines – they probably have so many passenger issue comments to deal with that they have not got around to mine! As I say passenger niggles were too common and them not being addressed was common place.