Oceania Cruises Anmeldelser 

To put it bluntly I wouldn't trust any of these reviews regarding cruise companies. Either there's industrial sabotage afoot or there are some pretty fussy, arrogant customers who take cruises.

This was our first time on Oceania Cruises, having taken many of the larger lines in the past. The reason I went for Oceania was the fantastic itinerary, from Lisbon to Capetown. Check in was smooth and efficient, largely due to well trained staff, a quality we found throughout our voyage from porters to check in, bar staff to waiters, cleaners to room service. Absolutely fabulous one and all.

The food was spectacular in the dining rooms and speciality restaurants and no, it was not served cold as some reviews will have you believe. The buffet food was good, and varied enough to not repeat too often even on our 25 day cruise.

I'll admit the cabin toilets were small but that's pretty much standard on cruise ships, I'm not sure it's a point to complain about. As for the staterooms they were well presented with fresh water and soft drinks supplied daily.

Our cruise was 95% returning customers so I'm not sure how the reviews here could be anything but bogus, and we genuinely consider only travelling with Oceania in future, itinerary allowing.

Just booked with Oceana for first time and advert lead me to believe that both $200 for excursions and wine and beer with meals was included. When my travel agent phoned to confirm it was either $200 or wine and beer with meals.
I think under the circumstances since the travel agent had promised us both, as a gesture of goodwill Oceania could have given us both on this occasion. After all what does a little wine and beer served with meals cost?
Will be contacting complaints and see if there is any wriggle room. Not a great start to our Oceania experience.

do not sign up for their tours. very large groups. Not well organize. very poor quality.

Die Marina wurde als " Better than new" beworben.
Wir waren 52 Tage an Bord des Schiffes und die Realität war das krasse Gegenteil.
Die Kabine total abgewohnt, vieles defekt, Deckenleisten hingen herunter, die Polstermöbel zerrissen, überall Ecken abgestoßen. Der Balkon voller Farbspritzer, die Liegen ebenso und total abgenutzt. Sehr viel Rost und schmutzige Trennwände waren kein schöner Anblick.
Diesen Eindruck bekam man ebenfalls in vielen Teilen des Schiffes und die Unsitte der früh morgens reservierten Liegen an Deck war eines als außergewöhnlich beworbenen Schiffes nicht würdig.
Die Ausflüge leider unglaublich teuer und wollte man mit den Tenderboten an Land, musste man lange warten bis die zahlenden Ausflugsgäste von Bord waren. Und das dauerte sehr lange.
Einziger Lichtblick an Bord waren die Restaurants und das Essen. Wenigstens hier lässt sich etwas positives schreiben.
Insgesamt aber ist die Marina leider kaum empfehlenswert.

Alaska 12 day Riviera cruise … I’m giving this a 4, but potentially a lower score in some areas. Alaska in places is stunning that is undeniably true. We were lucky with the weather & there was plenty of space on the boat.
Overwhelmingly we thought the restaurant staff and room stewards were very good. Some were excellent. The food was overall very good; a few things were dreadful like pasta, risotto and croque monsieur. Mainly due to the number of people the restaurant was catering for. The service and food in the speciality restaurants was on occasions exceptional. They do well with US favourites like burgers and steak.
We didn’t bother with the entertainment because it wasn’t our sort of thing, think bingo, amateur cabaret and musical theatre. We found the cruise director and his entourage irritating and loud in the Polo restaurant & his daily ‘celebrity’ sign off, “if you do nothing else today, be kind to one another”? I can feel my hackles rising just at memory of it.
Our biggest grievance, however, was the extortionate cost of the excursions. Literally 2-3 times the cost you could get them independently. I raised this with customer services and was told how they’d quality assured them and that they were consistently of a good standard. Not so. The cruise stops in some weird and pointless places in Alaska (Klawock, why?) where nothing happens. When all they have is 1000 people and some totem poles there is nothing to see and no infrastructure.
Another gripe on our particular trip was that the boat did not adequately manage the high levels of disability amongst the passengers. In particular the tender and self serve restaurant could be disastrous. On some occasions this led to aggressive interactions between angry very old people.
Some sea days the only restaurant open at lunch was self service & it was horrendously busy. The staff were unable to manage the level of disability they had to deal with. One woman, for example, suggested my husband should go and get her food for her in the self service terrace restaurant. Yeah we aren’t staffing the luxury boat because aspects of mismanagement left disabled people unable to use the restaurants. I guess they could have got room service but that’s not Oceania charge you for is it?

The food was mostly uninspiring and frequently inedible with chicken you couldn’t put a knife through, asparagus that was slimy. Salmon was cooked till it was tough on the outside and baked potatoes that were most often not cooked through so hard in the middle. Throughout it felt like economy was being made on quality and quantity. I have dietary requirements due to a medical condition but no effort was made to accommodate this so I was eating pasta and sauce on more occasions than I can remember which is hardly the fine dining of which they boast. They couldn’t even get that right often adding onion which I requested being left out. We did email my requirements beforehand but this wasn’t passed on to the ship although frankly I doubt this would have made any difference as they were uninterested in doing anything to make my food more palatable. I have mentioned my food experience but my husband’s was similar with steaks being a cheap cut and his lobster was the worst he had ever had. Garlic added to green beans although this wasn’t stated.

Although some of the voyage was good with Australia and Mystery Island Vanuatu being particularly enjoyable , the rest of the voyage was uninspiring but the worst thing was we went to 2 Samoan ports both on Sunday as we went over the international date line and there not only wasn’t anything open there wasn’t anything to do or see either. What bad planning to do a cruise on that basis. Trips were costly and uninteresting.

The cost of this cruise was the most we have ever paid thinking we would get quality and value for our money but this turned out to be the opposite. My advice would be to think very carefully before you go with this company.

We made our booking with Oceania back in July 2023 attracted by the opportunity to visit The Forbidden City in Beijing and The Great Wall of China. These and many more deletions/changes to our itinerary were to follow, before we finally boarded on April 24, 2025, 14 changes in total, some minor some not. One of the worst or perhaps the most appallingly handled was the change to our departure terminal in Keelung Taiwan, without any notification whatever. We were, however, bombarded with the shipboard safety video being sent 4 times!!!! But no notification of the terminal change, we could have been left behind if not for some helpful Taiwanese that spoke both languages and were able to organize a taxi for us to get to the correct terminal.
The cruelest change was after finally arriving late onto the ship, wet and stressed by our experience, that Takamatsu port was also cancelled and was being replaced by Kochi (which was also on our 2nd cruise on 18th May. I had put hours of research into our own shore excursion to Takamatsu only to have it replaced by another port that we were already visiting! No thought or consideration given to those who were doing back to back cruises, nor when I spoke to someone about it….did they care!!
Oceania provided passengers with misleading/false information re China Visa entry. We were informed that we could only go ashore if participating in a shore excursion with our cruise company. This incorrect information was sent to us over and over again, which on checking with the Chinese Embassy was completely incorrect. Right up until the day before we arrived in China, Oceania continued with this line to get passengers to do the overpriced and underdelivering excursions with the cruise company.
Further to the Beijing cancellation was the excursion to The Great Wall. The drive was 3 ½ hrs each way, with only 2 hrs at the wall, this information was NOT provided, for obvious reasons, as no one would do the excursion! The bus we were on had no operational air conditioner on a hot day, and windows that couldn’t be opened! The suspension on the bus was non-existent, so it was an extremely uncomfortable for 7 hours, with no chance of sleeping. We arrived back to the ship @ 11.15pm. Cost cutting on buses when charging premium prices is…appalling. The attitude of the shore excursion staff was one of “why don’t you tell someone who cares”, unbelievably poor service, but attitude, appalling. How do they keep their positions? Whereas the staff in the dining rooms and cabin stewards are exceptional (bar one or two exceptions) and to be congratulated.
“The finest cuisine at sea” should be removed from any advertising that is used for Oceania Regatta, perhaps on some of the ships they do attain this stature but the food we had on occasions varied from very good (the veal lobster signature dish in The Polo Restaurant) and the Wagyu and lobster burger in The Waves Grill was delicious to downright embarrassing….serving up frozen peas that hadn’t been properly rehydrated, not once but twice!!!! Perhaps their claim of the finest, should be “The finest toilet paper at sea”…..unquestionably the winner.
Because of all of the above, we would never go on an Oceania cruise again and recommend the same to our fellow travellers.

Von A - wie Ausschiffung bis Z wie Zahlungsabwicklung haben wir nur beste Erfahrungen auf unserer Reise im Mittelmeer mit der OCEANIA ALLURA gemacht.
Service generell - Transfer - Personal in allen Bereichen - Sauberkeit - Verfügbarkeit von Liegen - aber besonders die Küche haben voll begeistert!

Beste review schrijvers. We waren van plan een Azie cruise bij Oceania te boeken. Maar nu ik lees dat de cruisebeleving sinds de overname door NGL zo achteruit gaat op allerlei gebied hebben we besloten om de Azie cruise bij een andere maatschappij te gaan boeken. Nogmaals dank aan alle review schrijvers(sters). R.W.

I stopped using this line when it was taken over by NCL.
Cost cutting and nickel and dimeing evident every where.
More and more confusing special "offers" which go one on top of the other and really bad service from a booking agent called manuella.
Also if you like many of your very loud fellow passengers being on interline rates - paying much less than you for the same enjoy !
It’s a pity as under its former owners it was a great cruise line- but there is plenty of better choices out there now!

The free interner access allows conection of single device per passenger (this day and age everybody owns a phone and a tablet or laptop) and switching between devices is a pain, not to mention the uncessant upsale prompts to extend the coverage for the duration of thr cruise at the tune of $15/day.
Not being able to have the phpne and tablet connected simultaneously precludes acces to sites having two factor autentication protection.
It hard to understand why after charging many thousands of $ for the cruise Ocieania trie squeeze a couple hundered dollars more instead providing true, friction free internet - their policy prompted me to cancel my resevation to a future cruise with them and take my business to to non-irritating line.
A final note: The food on the cruise I am presently on is good, but certainly not excellent. There must be a long time since Jacques Pepin has tasted their food!

2 weeks after we booked a cruise, we tried to change to a different cruise because the original dates no longer worked for us. They decided it was a great business decision to keep our $750 deposit and not allow us to switch to a different cruise that was just 10 months later where we would have spent over $15,000 more! So now I’m here to warn you that Oceania is very inflexible and will gladly screw you over if you have to change anything. Things happen. People sometimes have to alter plans due to unforeseen events.

I’m not someone who usually posts online, but I feel compelled to share my story in hopes it helps others make an informed decision before booking with Oceania Cruises.

I had booked what was meant to be the trip of a lifetime—a $30,000 cruise with Oceania. I was excited, grateful, and looking forward to an unforgettable experience. Then, everything changed. I was diagnosed with cancer and had to begin immediate treatment. My world turned upside down, and I had no choice but to cancel the trip.

When I contacted Oceania to explain the situation, I expected some level of understanding or compassion. Instead, I received a polite but ultimately cold message from Guest Relations Administrator Sana O’Brien. She offered her condolences—and then told me there was “nothing they could do,” because giving me a refund “wouldn’t be fair to other customers.”

Let me be clear: Oceania is going to re-sell that cabin. They will earn full revenue from a new passenger while keeping every cent I paid. So in the end, they profit twice—while I, in the middle of cancer treatment, am left with nothing.

No refund. No credit. Not even a gesture of goodwill. Just a boilerplate response and a closed door.

I understand that companies have policies. But I also believe that policies should have room for humanity. What happened to empathy? To basic decency?

I am devastated—not just by the diagnosis, but by the way I was treated by a company I once admired. If you’re considering booking with Oceania, I urge you to think carefully. Ask yourself what would happen if you had to cancel due to a personal emergency or health crisis. Based on my experience, you can expect no compassion and no help.

This has left a lasting impression on me—not just financially, but emotionally. Oceania had an opportunity to do the right thing. They chose not to.

For our Christmas & new year cruise in 2025 Oceania downgraded its offering. Having enjoyed 12 previous Oceania cruises we were disappointed at the deterioration in food quality. The chef explained that head office now arranges menus & the ship has no real control on what is offered. We sat on a shared table in the speciality restaurant on the 2nd night. Three out of 4 main courses were returned as inedible. Service throughout the ship was not up to standard. Looked like there was a shortage of staff. This was most apparent in the main dining room. Shortly before the sailing date we were advised that a stop in Australia had been substituted for an extra day in Indonesia. Two other stops in Australia were cancelled without substitution. Maintenance in parts of the ship was neglected although our penthouse cabin was in good order. We understand that the economies have been applied across the fleet. Means that we will be looking elsewhere in future.

It is very difficult to get such a low TrustPilot number. This says so much about this US co. They do not understand UK law.

We booked through ROL. They are agents but did their best to help when we had queries. However I would question the large discounts shown.

The problem is you are then inundated with two lots of info. As 20 year cruisers we did not go through the many attachments to e-mails. It was only when we were 10 days from our cruise that ROL highlighted in a letter we needed 6 months on our passport. Oceania's defence is rediculous. In what circumstances would you need such a long time?

Fortunately UK travellers have other choices. This is not a premium co. The Penthouse Suite is thousands more than Fred Olsen and Marella. They charge 20% for non-existent service . Do staff get this?

Trips are extortionate. $300/400 for many. UK cos charge less than £100.

You cannot get served drinks in restaurants and theatres. They use cartons for cocktails

There is no freshly squeezed juice.

FREE restaurants are restricted to one each one. Otherwise you have to queue at 8am .

Spa was £200 including a 20% service charge. Staff were trying to upsell which was not a nice experience. Do they get this excessive charge?

Shuttle buses are a joke. No clear info and many ports have no taxis

We were going to San Sebastian but it was cancelled about a week before . Bilbao is only an hour. They could have done more

The customer service is very poor.
I tried to book a Med cruise in July. The person I was dealing was not today and nobody took over there appointments. I rang to find out what was happening and got cut off. They didn't even ring back. Very rude.
I won't be using Oceania cruises again. There is plenty of cruise companies to choose from thankfully.

Ik was met Oc voor een cruise rond Australie en Nieuw Zeeland van 221324 tm 120225. Met de Regatta,een klein en oud cruiseschip
Mijn ervaring is dat als je een lange cruise maakt dat niet op een te klein schip moet maken ivm entertainment en mogelijkheden! Teveel dagen op zee. Ook een negatief punt was dat Oceania Russische musici had uitgenodigd voor muziekuitvoeringen. Men is blijkbaar niet op de hoogte van wat er in Oekraine afspeelt! Schande!
De verzorging was goed maar niet bijzonder. Ik was eerder met de Regall Princess voor een cruise en ik moet zeggen dat Princess cruises beter voor de dag komen dan Oceania cruises.

The cabin and our cabin steward were great.
However, the food quality was very poor and it was mostly warm at best, with little change to menus Most of the staff seemed disinterested and the wine waiters lost interest when we did not purchase bottles of overpriced wine.
Too few shuttles at ports meaning long waits and less time to explore.
Changes to schedule meant that we passed one of the highlights of our trip at around 2.00 am.j
Very disappointed!!

Worse cruise experience. The management team was cold and the whole experience felt transactional. We celebrated our 10th wedding anniversary and decided to do something special by doing a 50 day voyage. We were hoping this line would exceed our expectations and deliver the ultimate luxury experience. Unfortunately it was a big disappointment. From the food, to dirty utensils, terrible drinks, to seen an infestation of bugs at some of the desks, just to mentioned a few. I feel bad for all the seniors who get brain washed during the Captains Cocktails party especial for club members. Where the sales consultant tries to do her sales pitch, making guess feeling jealous about trying to keep up with the status. Unfortunately , that didn’t work with us. This is a pressure sales tactics that seems to work for seniors who apparently have lost their taste and cognition as to what Luxury and service is all about. Avoid. Avoid. Better off going with Azamara.

Booked 6 excursions to get 25% discount, Oceania cancelled an excursion and cancelled the discount leaving us with a bill of $400+.
We had a gratuity package yet we were still charged 20% on some already expensive drinks.
We had to chase Oceania to get an account credit back to our credit card, it was not done automatically.
These nasty underhand issues left a bad taste after the cruise so we will not be returning, a shame because the food, wine and service was excellent