Novation fulfillment team is stellar. Received unit very quickly, which is not often the case when buying directly from the manufacturer. I love the Launchpad Pro - easy and to use, intuitive and al... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Guys, you were amazing! You shipped in perfect conditions an 88keys keyboard to the other side of the world in record time Your support team always nice Thank you so much!
User first software and hardware. I use a few different novation hardware tools. There hardware is always hard wearing and easy to use but what sets them apart from other companies is the bundled s... Vis mer
This is the best midi controller I’ve ever owned. I love the Ableton integration as well as the ability to work with other DAWS. I own both the 88 key mk3 and recently purchased the 61 key mk4. Cust... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We’re here to bring inspiring instruments and tools to musicians, producers, beatmakers, composers, and anyone else who creates sound. We’re based in the UK, but have always been found wherever you’re making music: from the cold, muddy warehouse raves of our early years right through to today — where our gear powers everything from DAWless jams to live shows and studio sessions the world over.
Why choose Novation?
Skrevet av virksomheten
- We’ve got 30 years of experience.
- Inspiring musicians since 1992 — from warehouse raves, bedroom studios, and world stages.
- We empower you to embrace your creativity.
- Pick up and play, dive in, and discover. We make music creation feel effortless.
- We collaborate with your favourite artists.
- From Aphex Twin to Orbital, we work with iconic artists who shape sound in their own way.
- We’re here when you need us.
- Questions, feedback, or advice. Our award-winning global support team are here 24/7.
Three-year warranty
Music makers rely on Novation hardware every day to keep the inspiration flowing.
Built to the highest standards for ultra-reliable performance, every Novation product comes with the peace of mind of a three-year warranty. In the unlikely event of a manufacturing defect becoming evident during the warranty period, we will ensure that your product is repaired or replaced free of charge.
Kontaktopplysninger
Storbritannia
- customer.service@focusrite.com
- novationmusic.com
Become lost in creative exploration
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
straightforward support 👌
Fast, straightforward, no excessive back and forth communication, very kind support in more than one occasion.
22. juni 2026
Excelent product and delivery times
15. juni 2026
Great company and products
Great company and products. I purchased an FLkey 61 and absolutely love it.
12. juni 2026
Amazing after sales
Amazing after sales and professional advice from everyone at Novation – well done team
19. juni 2026
They made sure I was happy with my…
They made sure I was happy with my purchase. They didn't drop the ball so to speak. I think they stand behind there products.
18. juni 2026
Amazing customer service
I messed up some information for the shipping location on my keyboard and the customer support got back to me right away to resolve my issue!
10. juni 2026
Super cool Keyboard also the Software…
Super cool Keyboard also the Software that they deliver is Perfect for my Needs. I use it with ableton
17. juni 2026
So pleased
I bought the pre-used Peak and if this synth is pre-used, I can’t tell. It is physically unblemished, sounds amazing and is easy to use. I’m very happy with this purchase. I will definitely consider Novation next time I’m looking to add to my semi-modular collection.
10. juni 2026
Definitely a must have in the studio.
1. juni 2026
Superb Customer Care
Our shipment went missing, but Greg on support was super efficient on the case, no messing about and sorted out a replacement that arrived pronto. Very courteous and easy to get on with.
The FLKey2 keyboard is great.
Super Customer Care.
Many thanks
18. juni 2026
Anmeldelse skrevet uten oppfordring
I love my refurbished fl key mini
I love my refurbished fl key mini, everything about the process went perfect, thank you novation!
1. juni 2026
Great product, great quality. Loving it so far.
What a great improvement over the first generation. I'm really happy with this product and can't wait to try it out even more.
26. mai 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Svar fra Novation
Hi Gary,
Thanks for the review and for your patience. You should now have your return documents in your email as well as your support ticket. Please respond directly to the support ticket should you have any questions.
Best Regards,
Dan // Focusrite Customer Service
Great customer Support. Felt valued.
At 1st there was a problem receiving my order at a german DHL Poststation because of a missed "Postnummer" on the parcel. I contacted novation, they corrected the address and finally the parcel got delivered. Can't tell anything about the product itself bc it was a present and i wont't get my hands on it. :(
29. mai 2026
The keyboard was delivered well
The keyboard was delivered well, but customer service was not available as listed on the website.
26. mai 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.