Novation fulfillment team is stellar. Received unit very quickly, which is not often the case when buying directly from the manufacturer. I love the Launchpad Pro - easy and to use, intuitive and al... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Guys, you were amazing! You shipped in perfect conditions an 88keys keyboard to the other side of the world in record time Your support team always nice Thank you so much!
User first software and hardware. I use a few different novation hardware tools. There hardware is always hard wearing and easy to use but what sets them apart from other companies is the bundled s... Vis mer
This is the best midi controller I’ve ever owned. I love the Ableton integration as well as the ability to work with other DAWS. I own both the 88 key mk3 and recently purchased the 61 key mk4. Cust... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We’re here to bring inspiring instruments and tools to musicians, producers, beatmakers, composers, and anyone else who creates sound. We’re based in the UK, but have always been found wherever you’re making music: from the cold, muddy warehouse raves of our early years right through to today — where our gear powers everything from DAWless jams to live shows and studio sessions the world over.
Why choose Novation?
Skrevet av virksomheten
- We’ve got 30 years of experience.
- Inspiring musicians since 1992 — from warehouse raves, bedroom studios, and world stages.
- We empower you to embrace your creativity.
- Pick up and play, dive in, and discover. We make music creation feel effortless.
- We collaborate with your favourite artists.
- From Aphex Twin to Orbital, we work with iconic artists who shape sound in their own way.
- We’re here when you need us.
- Questions, feedback, or advice. Our award-winning global support team are here 24/7.
Three-year warranty
Music makers rely on Novation hardware every day to keep the inspiration flowing.
Built to the highest standards for ultra-reliable performance, every Novation product comes with the peace of mind of a three-year warranty. In the unlikely event of a manufacturing defect becoming evident during the warranty period, we will ensure that your product is repaired or replaced free of charge.
Kontaktopplysninger
Storbritannia
- customer.service@focusrite.com
- novationmusic.com
Become lost in creative exploration
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ik ben niet tevreden met mijn flkey 2…
Ik ben niet tevreden met mijn flkey 2 37 dat ding werkt gewoonweg niet, zit er wel programmatie in? Ik heb getracht novation in te lichten alsook alle youtube links gevolgt+ ik vindt de support op niks trekken ik voel mij opgelicht door jullie
13. juli 2026
Svar fra Novation
Hallo Peter,
Bedankt voor je bericht. Het spijt me te horen dat je problemen hebt ondervonden met je FLkey. Ik zie dat je ons vorige week donderdag een e-mail hebt gestuurd en ik heb ons technisch ondersteuningsteam gevraagd zo snel mogelijk contact met je op te nemen. Controleer voor de zekerheid ook je map met ongewenste e-mail (spam), mocht het bericht daar terecht zijn gekomen in plaats van in je hoofdmap. We helpen je graag verder.
Met vriendelijke groet,
Greg Sheffield // Global Customer Service Manager, Focusrite Novation
Excellent.
8. juli 2026
I ordered a refurbished fl key 49
I ordered a refurbished fl key 49. It was completely indistinguishable from a new device. It came a bit faster than expected as well.
6. juli 2026
I had to cancel my order quick to…
I had to cancel my order quick to change the address and the support was really helpful and quick, great service.
6. juli 2026
Good feeling keyboard (I'm not a…
Good feeling keyboard (I'm not a pianist). The keyboard linked up with my software (Dorico 6 and Cubase 14) with no problem. I love the flexibility of the sliders, buttons and controls. 61 keys is just right - covers almost all the notes I use, and sits on the desk easily.
29. juni 2026
I Love Novation
Buying from Novation and comparing their products was incredibly easy. Their website made it simple to find the right option for me, and their customer service was friendly, helpful, and very quick to respond. Overall, it was a great experience, and I’m very satisfied with both the service and support I received.
2. juli 2026
Excellent product and value for money
Excellent product and value for money. The additional extras really makes sure you can get ahead if you are a novice to MIDI's
28. juni 2026
Launchkey 37 is a great instrument
Launchkey 37 is a great instrument. Quick delivery and service.
30. juni 2026
Logging in with a passcode sent me on a…
Logging in with a passcode sent me on a loop. After I enter the code, the page refreshes and asks me again to enter the code. Trying to enter the same code locks me out. I would expect after I enter the code to take me back to the home page.
22. juni 2026
Svar fra Novation
Hello,
We appreciate you bringing this login issue to our attention. We understand how frustrating it is to be stuck in a loop and then locked out. We have reached out to you to further investigate this experience you are having.
Hope we can resolve this matter for you.
Best,
April // Novation Customer Service
Great Sale Price Thanks!
Bought a MKiii 25 full size key midi controller on sale at a great price directly from Novation. The sale price was cheaper than buying a used Launchkey on Reverb so I'm very happy. Thanks!
29. juni 2026
Very good purchase experience (x2)
15. juni 2026
Possibly the best customer service out there today.
I asked them how I could go about buying a new fader for my Novation Launchkey on Sunday. Next day I get a message back saying that one is in the post. On Thursday it arrived here in Sweden! No charge! No customs tax charge despite UK having left EU.
4 day door to door: UK -> Sweden!!!!
UNBELIEVABLE service!
It’s so rare to experience this kind of service and dedication to the customer and cause today. This is a moment I will cherish.
The Focusrite/Novation team are a class act. A+
❤️
9. juli 2026
Anmeldelse skrevet uten oppfordring
Great price and really fast shipping.
25. juni 2026
this company sets apart the pros and the wannabees...
this company sets apart the pros and the wannabees. Fantastic quality of service. I got some robber feat for my audio card for free. Such a kindness really makes people like me bye there again and again.
5. juli 2026
Anmeldelse skrevet uten oppfordring
Great customer service!
17. juni 2026
Novation and Focusrite remain two of my…
Novation and Focusrite remain two of my favorite companies to work with.
I always look forward to buying new products and working with their support staff.
They’re fast, efficient, friendly, and everything that a support organization should be and sadly all too many times in other companies is not
24. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.