Nothing Anmeldelser 700

Nothing provides the most pathetic after sales service. After several emails, paypal charge back and waiting several weeks, I have still not received my refund for a returned item.

Inkompetent und Illegale Forderungen.
Nothing ist Verbraucherschutz, Deutsches und Europäisches Recht egal.
Nie Wieder.

Ich möchte hier nur den Support bewerten. Ich hatte einen Kopfhörer gekauft und wollte diesen zurückschicken. Das Gerät war in der Originalverpackung und unbenutzt. Nach drei E-Mails, mehreren Links, zweimal Ausfüllen der Daten, mehrfach Beweis- Beweisfotos senden! Habe ich immer noch keinen Rücksendeschein bekommen! Nothing Support hat noch einiges dazu zu lernen.

I purchased the Nothing Headphones (1) with high expectations, only to receive a faulty product straight out of the box. What followed has been an absolute nightmare of customer service incompetence.

After sending the defective headphones back under warranty just 2 days after receiving them, I was promised contact within 3-5 days regarding my replacement. It has now been OVER TWO WEEKS of endless runaround, generic copy-paste responses, and empty promises about "chasing the relevant team."

For a company that markets itself as innovative and customer-focused, Nothing's support is anything but. Their customer service representatives seem incapable of providing:

Actual timelines
Real updates
Any sense of urgency
Basic respect for customers who've spent hundreds on their products
I'm stuck in an infinite loop of "we're looking into it" while my money is tied up in a product I can't even use. The lack of accountability and communication is staggering.

To anyone considering Nothing products: think twice. When (not if) something goes wrong, you'll be left in the dark with zero support. There are plenty of other companies that actually value their customers and stand behind their products.

Never again, Nothing. You've lost a customer for life.

UPDATE: A week later, and I still have NO REFUND AND NO PRODUCT. I have been calling Nothing customer service daily and emailing, but still have not been provided with any information or gotten my money back.

I have raised a dispute through the bank, which my bank has told me they have not yet responded to either (despite my bank saying that usually retailers respond within days).

It's so sad because I spent all year in the hospital, and buying these headphones was supposed to be a treat for myself during recovery, but it has just turned into a nightmare where £300 has been taken from me with nothing to show for it.

Habe ein Nothing phone 2a vor 1jahr und 4 monaten gekauft, bin sehr zufrieden für den eher geringen Preis von 329€. Hatte jetzt ein Problem damit (startete sich spontan von selber immer wieder mehrmals neu) Habs über Mediamarkt einschicken lassen und hab innerhalb von !5 Tagen! Obwohl das Wochenende dazwischen war anstandslos ein Neugerät erhalten. So eine kulanz und geschwindigkeit beim Support ist echt Traumhaft! Ansonsten gutes Smartphone und echt schönes Ladekabel.

Ordered a phone, arrived with no phone in the box. Support promised resolution within 48 hours — it’s been over a week and still nothing. No refund, no replacement, poor communication. Now seeking legal advice.

Avoid if you value your money and time.

I bought « Nothing ear a » and I love it.
Very good battery and sound for only 100€

J'ai acheté récemment les écouteurs Ear (a). Il y a dès le début un défaut sur l'écouteur gauche, qui se décharge très vite. Il est totalement déchargé en 1h, et ne charge pas à plus de 90%.
Le produit est vendu avec soi disant une autonomie de 42h...
Je contacte le service client qui ne peut rien faire pour moi, me renvoie vers le vendeur (Cdiscount), qui me propose 25 euros. Or, le produit a un défaut couvert par la garantie. Nothing ne veut rien entendre, donc je me retrouve avec un remboursement très partiel et des écouteurs qui ne me permettent même pas de regarder un film.
Extrêmement déçu donc.

Poor customer support, even for simple process like a return.

The only Think they are doing is to reply sorry for exceeded our 24 hour goal of reply. And they never come back

Everything went very smoothly and quickly. Thank you.

I bought the Nothing Ear (a) directly from the official store in April 2024. Just a few months later, the right earbud stopped charging properly. What should have been a simple warranty claim turned into a frustrating back-and-forth with copy-paste responses, unclear instructions, and no real progress.

Despite providing all necessary information (serial number, photo, full name, order number), I received repeated standard replies and was even warned of potential repair costs – despite the product being well within the legal 2-year EU warranty period.

The support process feels unnecessarily complicated and completely out of touch with modern expectations. Very disappointing for a tech company that markets itself as forward-thinking.

Ik probeer al 2 weken iets terug te sturen maar ik krijg letterlijk geen antwoord...

I will never buy a nothing phone again, after a year of small irritations like unstable software and consistent bugs the camera is lagging. And the support is no help.

Da quando nothing è arrivata in italia, ho seguito il marchio, soprattutto per gli indossabili CMF e CMF Phone.
I prodotti, in generale, si presentano di buona fattura, restituendo un senso di ottima qualità. Detto questo, però, veniamo al tasto dolente: l'Assistenza inefficiente. Ecco i fatti: uno dei miei cinque CMF WATCH 2 PRO, dopo una banale caduta, sulla ghiera, ha mostrato un segno che seppur si veda in controluce, dà, comunque, tanto fastidio, motivo per cui, mi misi a cercare una ghiera originale di ricambio che, non sono risucito a trovare. Mi rivolsi, pertanto, all'Assistenza che, tutto sommato, è stata celere, per chiedere dove poter acquistare la ghiera originale. Dapprima, lasciarono intendere che mi avrebbero aiutato ad acquistare la ghiera originale. Contento di ciò, attendo e, con l'ultima mail, pervenutami da loro, mi si chiedeva solo compresione, perchè una ghiera che, di certo, nei loro magazzini sta, stranamente risultava indisponibile. Se volete un Servizio Assistenza funzionante, alla larga da Nothing che, del cliente, conosce, semplicemente, il guadagno........ , per il resto se ne lava le mani, non risolvendo mai nulla.

Do not ever purchase anything from these people. Their support is purposefully atrocious and tries to delay you, wastes your time, has an awful return process and poor products.

I had a terrible experience. My Ear got stolen, and Nothing support told me they are not able to track the device because they're short on resources. How crap. And even if the product is registered under my name, this doesn't prevent any third party from pairing and using the device again. What a paradise for thieves. They're cheap (and not that much, anyway) cause they're worth nothing.

Had an issue with the right earbud of my CMF Pro 2s (constant white noise sound with ANC). I reached out to Amazon, they said speak to Nothing directly. Nothing told me to speak to Amazon. No help offered. They say that's their policy - it's a bad policy. You've made a faulty product (as reported by many others) and you offer no support. Will be avoiding Nothing products in future.

Background: My initial purchase of a Nothing Phone (2a) was fraught with issues, including conflicting information about pickup options and a refusal to ship the device nor allow a relative to pick up the device on my behalf. This set the tone for what has become a consistently frustrating experience. The phone itself soon displayed poor build quality, with the screen cracking under normal usage conditions and later developing two prominent green lines.

Current Situation:
Following my initial review detailing the abysmal build quality of my Phone (2a) and the consistently poor customer service, I am compelled to write an urgent follow-up. The situation has only deteriorated.

My screen issues (cracking, green lines) persist, and Nothing Tech continues to refuse warranty coverage, despite the build quality issues occurring within the warranty period as defined on their own T&Cs, and despite clear breaches of consumer rights. In a desperate attempt to get a resolution, I even walked into their Soho store recently. Predictably, no manager was available. I specifically asked an assistant to contact a Customer Experience Manager, as this individual was the only person who showed a modicum of helpfulness during my initial phone purchase difficulties.

It has now been seven days since my visit, and I have received absolutely no response from Nothing Tech or the Customer Experience Manager. This deafening silence, after a direct request and a personal visit, is utterly contemptible and exemplifies the company's contempt for its customers.

Nothing Tech not only delivers a product with questionable build quality but consistently demonstrates a shocking disregard for customer support, from pre-sale confusion to outright abandonment in post-sale issues. My experience unequivocally shows that they are unwilling to honour warranties, address genuine product faults, or even respond to direct pleas for help.

Avoid Nothing Tech if you value your money, your time, or your sanity. This company's products and service are a complete letdown.

Rating: 1 star (unchanged, as the situation has not improved)

Purchased a pair of the new Headphone (1) 'phones as despite the whole genre being mostly subjective the reviews have been generally favourable.

The sound volume is noticeably lower than previous headphones and the quality just above par.

Ironically, Nothing do everything to make the return as hard as possible. From declaring the serial number and taking photos of the product to recording a VIDEO of me packing the item for return before I can get an RMA.

I did want to ask if they wanted a POV video of me walking to the post office to send it but afraid that me being facetious would only slow this already arduous process down further.

SUMMARY: if you're buying a Nothing product, make sure you're keeping it.