Nothing Anmeldelser 700

Nothing (a) buds - bought these on a recommendation and while they worked they were excellent. Then it all went wrong.
A tip for any potential purchasers of Nothing products - BUY FROM AMAZON. If you buy direct the support is atrocious. I am currently in a state of not being able to return the buds because the serial number provided by Nothing is wrong on their system! So, their serial number is wrong which means my issue has to sit on hold until they resolve their issue! I was considering a Nothing phone next, but no chance now.

I can't reach support, for after sales service - RMA, (there on website is direction = PLEASE CONTACT OUR SUPPORT TO RETRIEVE YOUR RMA NUMBER.)

Also als mein Paket mit dem nothingphone3a ankam war ich mehr als begeistert.Lieferung im Turbogang.
Die Verpackung war phänomenal, so cool die Simnadel, sieht aus wie ein Minischraubenzieher!!!Das Angebot war so nice das ich ins schwanken kam bei der Auswahl.Der Support ist freundlich und das Telefon mein persönlicher Schatz jetzt, ich liebe es, besonders hervorzuheben ist die Kamera, wow ich sage wow!Einzig die vorinstallierten Klingeltöne sind nicht so prickelnd, trotzdem 👍

Commande d'un CMF phone 2 pro, excellent sur le papier.
Je n'aurai pas eu le loisir de le tester, il n'a jamais fonctionné. Ca arrive néanmoins.
Le gros problème est le support lorsque cela arrive : aucune réactivité, pas de réponse aux mails, l'impression que la demande arrive directement dans la corbeille.
Certes, ce n'était pas cher, mais toujours trop pour un smartphone HS et aucune perspective de remboursement, faute de support à la hauteur.
Terminé pour moi avec Nothing, j'espère juste récupérer mon argent.

I sent my Nothing Ear earbuds for warranty repair over a month ago. Nothing’s own policy states that repairs take 3 to 5 working days, excluding logistics. It has now been well over 25 business days, and I have received nothing but holding emails saying they are “waiting for parts” and “have no update.”

Despite repeated requests, I have not been offered a refund or a replacement, just empty apologies.

(Support ticket: 1209470)
READ BEFORE BUYING IN THE EU: this company doesn't give you commercial EU warranty. This means that they completely divert warranty responsibility to the seller. What does it mean in practice? Well, if you're planning to stay in the same place for the next 2 years, you're good, the phone is also good, I really like it. But if you're planning to change city/country in the next months or you find yourself temporarily abroad in another EU country, for example for work (as happened to me), FOR GOD'S SAKE DON'T BUY A NOTHING PRODUCT. In case of problems, you will have to somehow send the product to the original store where you purchased it. For some reason, you can't send the product to the repair centers from whichever place you are in at the moment of failure. This has to be known. I bought the phone used in Spain since I'm here for work and my old phone broke, and now I'm going back to Italy soon. This guy had bought the phone in Canary Islands, so you can imagine how hard it will be for me to send the phone there from Italy (it will cost more or less 50€, along with many days...) in case of failure. Their customer service (cr*ppy AI responses) told me that I will not be able to use my warranty in Italy. So practically I have an almost brand new ~400 euros phone WITHOUT WARRANTY. Stay away from this company, if you find yourself in this situation.

Just got my 3rd Nothing Phone. Nothing 3a. Had the 1 and the 2a plus.
The 3a is a big improvement over the 2a. Faster and slicker. Camera functions are better and the device feels very much quicker. Excellent value for money and very very easy to set up. Copied all my apps and put in the same place as the previous device which is super helpful. As they say - what's not to like.

Absoluut drama customer support is letterlijk onbestaand. Ik bel ze op een Amerikaans nummer (email zal niet veel beter zijn) en ik krijg een super slechte uitleg en een vrouw die zo snel mogelijk van me vanaf wilt zijn. Ik raad het niet aan.

Do NOT waste your time with Nothing customer service. Sure, they put out decent products at decent prices, but consider them single use items that you chuck out once anything goes wrong. Contact customer support and they will not know a thing. Mention a summer sale and they ask you for print screens of their own website to inform another department about it. Next they can not answer any questions and promise to get back to you. This results in an email that they have your outstanding question or issue, followed by another email after a few days to inform you things are taking longer than anticipated. In the meantime, the sale item you asked about is no longer on sale. This is not relevant either way, because they simply never show any sign of life after the message that your question is taking longer to reply to than anticipated. Of course a basic question about some of the basic specs (such as colour, availability, etc) are rather challenging, so I get how they would need some additional time to reply. Whatever. Anyway, I'm glad I went through this prior to owning any of their products, it has helped me having to deal with them in the future. I highly recommend any phone from pretty much any brand that cares about customer satisfaction.

Ich fand das Konzept und die Idee hinter Nothing immer klasse und verfolge die Marke nun schon gespannt die letzten Jahre. Nun hatte ich mir mal Kopfhörer gekauft, diese hatten mich aber nicht überzeugt. Also wollte ich sie zurückschicken und schon geht der Alptraum los. Hier etwas zurück zu schicken und endlose Diskussionen mit den schrecklichen Kundenservice sind es nicht wert. Werde diese Marke nie wieder in Betracht ziehen und werde das auch keinen wieder Empfehlen.

I bought some CMF Buds 2 Plus and they don't really cancel out any noise, changed the tips, updated firmware and they are mediocre earbuds and therefore they are not "fit for purpose" and as they are mail order they are also covered by CCR (Consumer Contract Regulations)

After flagging that I'm entitled to a full refund, they said they are not faulty and will take £10 off my refund for "postage" even though they are not "fit for purpose" and that's directly in breach of consumer contract regulations for mail order products.

So I've wasted £60 on a useless product, with customer service essentially scamming you out of £10 if you return them because they (essentially this what they said in their last reply) they can!?

I know the CEO wants to be a disruptor and produce unique and interesting products but this is not the way to make money on instill trust in your customer base.

Sehr guter Kundenservice. Probleme werden immer vollständig und über den Erwartungen gelöst. Meiner Meinung nach einer der Besten Kundensupports den ich je hatte: Schnelle Bearbeitungen, immer freundlich und die Anliegen werden mit mehr als vollster Zufriedenheit gelöst.

Bin vom Kaufvertrag zurückgetreten , innerhalb kürzester Zeit kam die Bestätigung und Gutschrift.
Meine Rezension bezieht sich nicht auf das Gerät ;-)

I had a couple of questions, and the customer support agent, Basma Saeed, resolved them quickly and efficiently by reaching out to my local HQ. She did a fantastic job, and I truly appreciated her professionalism and responsiveness.

While it may seem a bit inefficient to have support agents based in the GMT+5:30 time zone assisting European customers, that doesn't take away from the excellent treatment I received. Overall, a very positive experience!

Ich hatte eine Frage an Nothing gestellt. Innerhalb kürzester Zeit (ca. 24 Std.) bekam ich eine Zwischenmeldung, wo mir mitgeteilt wurde, wie weit der Stand der Antwort sei. Noch am selben Tag erhielt ich von Herrn Mohamed Arafat eine persönliche Rückmeldung. Die Mitteilung war sehr hilfreich und traf genau zu. Herr Arafat hat sich die Zeit für die Klärung genommen, weil er meine Frage ernst genommen hat. Dies führt nun dazu, dass ich mir ein CMF Phone 2 pro kaufen werde, da dieser Service meine Entscheidung erleichtert hat. Nochmal herzlichen Dank.

Very friendly support, very cooperative, and personally attentive. You're usually kept up to date. But my process took a very, very long time overall.

Estoy encantada con el rendimiento de los productos. Recientemente pensé que había perdido el estuche de carga de los cascos Nothing que tengo, tras contactar con el servicio de atención al cliente me facilitaron la posibilidad de comprar solo el estuche de carga, cosa que me alegró bastante. El trato recibido fue muy bueno, fui atendida por Hossam S. Que la propia marca te ofrezca la posibilidad de comprar solo la parte que necesitas me parece genial.

They don't even follow their own warranty terms. Not to mention the fact that they "forgot" to reply.

I bought the CMF Nothing Buds Pro 2, and so far I have really enjoyed them, they have a long battery life and amazing sound quality like no other earbuds I've tried in the past for an exceptional price,

Alongside this the CMF and Nothing, support staff are very kind and helpful, and they are very quick to responding if you run into any issues.

Excelente servicio, me enviaron el nuevo modelo por enviar un reporte de una app, son una maravilla de empresa