Nothing Anmeldelser 700

I wrote to nothing support in order to let them know about a scam I suffered buying one of their products via amazon, it was obviously amazon's fault(bought a phone 3a. and got cat food cans...xD). Houssam S. Darwin form nothing support was quick and thankful for my feedback, I'm prettty happy with their service. I finally got a nothing phone 3, great device!!

Bought the CMF pro headphones and the Nothing 3a Pro phone. First dabble into company. Was testing before investing in the more expensive items in their range. Currently happy with phone, but headphones have constant hiss when on ANC mode.

Contacted the customer support team - what a bind for something that is a known issue and doesn't appear to have a software fix....you must have the serial number from the box...you must video yourself packaging the item...give me strength. The return is at your cost!

This is a big red flag for the products in my opinion. I wont be buying more.

I really enjoyed using the Nothing Ear (2024) at first. The design and sound quality are genuinely great. Unfortunately, after a little over a year, the battery life has degraded noticeably. With ANC enabled, I now get roughly half (around 3 hours) of the advertised runtime (5 hours), even at low volume levels. This makes the earbuds unsuitable for longer workouts and activities such as hikes or trail runs.

I followed all recommended troubleshooting steps (latest firmware, multiple factory resets), but the issue persisted. Customer service was responsive and friendly. A repair was suggested, but the total cost would only be determined after shipping (€24.60) plus a service fee (€26.70). For a €120 product, this does not feel reasonable and also raises sustainability concerns. For comparison, Apple charges a flat €50 for a battery replacement for AirPods (earphones).

In the end, I opted for a partial refund through Amazon, which was handled smoothly.

What makes this especially disappointing is the real-world comparison: I still regularly use my original AirPods Pro (1st generation) from 2019. Despite having a lower advertised battery runtime, they now last longer on their original batteries than the Nothing Ear (2024).

Overall, a strong concept with pristine sound and great initial performance, but battery longevity has been underwhelming so far. While I can’t yet fully judge long-term durability, the battery aging feels faster than expected.

Ich bin mit meinen Kopfhörer sehr zufrieden und vor allem vom reibungslosen Support begeistert. Bei Problem wurde mir schnell geholfen und sogar ein Ersatz ohne viele Nachfragen gesendet.

I am extremely disappointed with Nothing’s customer support.
My issue was a simple battery problem. The device itself is in perfect, like-new condition — no scratches, no marks, no wear of any kind. It looks exactly as if it just came out of the box, because I take exceptional care of my devices.
Despite this, instead of proper warranty handling, I was repeatedly told to lower screen brightness, change usage habits, or buy a power bank. These are excuses, not solutions.
I even suggested reasonable alternatives myself, including paying extra to upgrade to a newer or better device or any fair compromise. Every proposal was rejected. There was no willingness to help or take responsibility.
After many emails, long delays, and a significant waste of time, nothing was resolved. Only after I clearly stated that I was done with the process and would never purchase another Nothing product did they suddenly approve an in-warranty battery replacement.
The timing speaks for itself.
What should have been a straightforward request turned into an exhausting and frustrating experience. I have completely lost trust in the brand.

Excellent products, I bought 3 devices, Nothing 3(a) Pro, Nothing Ear & CMF Nothing Watch 3 Pro, very pleased with them all

J"ai acheté des écouteurs comme cadeau de Noël et depuis le 18 décembre ce colis et perdu .
J'ai contacté Nothing dès le 27 décembre mais depuis le SAV repousse la date qui devrait enclancher la procédure de rembousement!

Habe das CMF Phone 1 von Nothing. War grundsätzlich mit dem Preis -Leistungsverhältnis sehr zufrieden. Jedoch wurde mit dem neuesten Update nervige Bloatwate hinzugefügt die vorher nicht erwähnt war. Jetzt bekommt man alle paar Minuten eine Benachrichtigung mit der Empfehlung irgendwelche komischen Spiele zu installieren.

I just got the CMF 2 Pro and was disappointed to notice it has bloatware app called AURA that would force you to instal some useless sh** apps. I really thought Nothing tech would have been the go to phone firm for me but this might be the last phone from them.

We ordered the Nothing phone 3' it arrived in a box that was crushed & heavily damaged, we reported this to Nothing they were not interested.

After 3 months of use it developed a loud rattle, we reported this to Nothing, it took a month of following them up, to be given the feedback that it is normal for their phones to rattle & they had no interest in our issue.

This is not a cheap phone but it's build quality is cheap the delivery & customer service or lack of are appalling.

We would not recommend this company in any way.

Solicité una factura y luego una rectificación y fueron súper amables y eficaces. Normalmente estos servicios van automatizados y me atendió un chico encantador, Hossam Ahmeddarwish y cumplió su palabra y plazos de entrega. Gracias.

Meine cmf buds Pro 2 waren nach knapp einem Jahr defekt. (Der linke Ohrhörer war viel leiser)
Nachdem Erstellen eines Tickets auf der nothing Website meldete sich innerhalb von 24h eine sehr hilfsbereite Person des Kundenservice, namentlich Mohamed Arafat, bei mir und unterstützte mich bei meinem kompletten Reperatur-/Versandprozess.

Nach gerade mal 4 Tagen (!) hielt ich nicht meine reparierten, sondern sogar brandneue cmf Buds Pro 2 in meinen Händen!!

Super Kundenservice von dem sich viele andere Firmen eine Scheibe abschneiden können.

Superfreundlich, super unkompliziert & superschnell!

Vielen Dank an den nothing-support & besonders an Herrn Mohamed Arafat! 🙂

Worst customer service ever. It's now been two months since I returned the products within the return period and I'm still waiting for my money. I don't even want to talk about communicating with customer service. Never again.

The nothing phone 2a is now completely broken every app will crash turn off turn on same situation total waste of money
Avoid this company at all costs I just basically lost £289
Yes they look good but they don't work you'll spend more time with crashes 95,% of the the time and app freezes even to restart it carrys on

I had an unexpected error on my Nothing Phone (2). I contacted customer service, and in less than a day the support team (I was assisted by Hossam S. Darwish) prepared the documentation so I could send my phone in for repair.
Excellent service from his part.

A year and a half ago I was given a pair of Nothing Ear (a) wireless earbuds, which had worked perfectly until recently, when one of them started draining too quickly. I contacted Nothing’s technical support, and I think it’s only fair to acknowledge that they solved the problem in the shortest possible time, picking up and returning my earbuds free of charge.
I would like to highlight the excellent assistance I received from Hossam S. Darwish, who was the person in contact with me throughout the process.
Albert Majoral
Barcelona
Spain

Horrible software update, made the phone unusable. Would not recommend

Die bestellten Buds bieten klanglich lediglich mittelmäßige Qualität, zudem kam das Ladecase beschädigt an. Die Retourenabwicklung beziehungsweise eine Ersatzlieferung wird erheblich erschwert. Trotz mehrfacher Kontaktaufnahme werden umfangreiche Nachweise wie Unboxing-Videos oder Verpackungsaufnahmen verlangt, angeblich als Voraussetzung für die Ausstellung eines Retourenlabels. Selbst nach deren Bereitstellung werden jedoch immer neue Gründe angeführt, um den Prozess weiter zu verzögern.

Sparen Sie sich diesen Ärger und investieren Sie lieber direkt in qualitativ hochwertige Produkte.

Überlegen Sie sich ihre Bestellung hier lieber genau. Der Rückgabeprozess im Rahmen eines Widerrufs wird bewusst verkompliziert. Zudem verhält sich das Unternehmen meiner Meinung nach hinsichtlich EU Verbraucherrecht mindestens grenzwertig, indem es für die Rücksendung Angaben, etwa den Rücksendegrund, Fotos der Verpackung, usw, einfordert. Die Erfahrung diesbezüglich wird mich davon abhalten hier jemals wieder zu bestellen.

These earbuds are a complete disappointment. They broke in under a month, and I’ve been stuck chasing Nothing.tech for a replacement for 58 days with nothing to show for it.

One earbud randomly stopped working, absolutely not my fault, and even after providing full proof of purchase, I was forced to send them in for inspection. The company admitted the failure wasn’t caused by me and approved a replacement, yet nearly two months later, they still haven’t delivered it.

I bought these earbuds because of the hype and to move away from Apple, and I honestly regret it. The product failed almost immediately, and the company’s customer service has been shockingly slow and unprofessional. It feels like they are ignoring basic consumer rights, and I strongly warn anyone considering these earbuds to stay away.