Nissan Motor (GB) Ltd Anmeldelser 

Needed 4 new tires for my Leaf. Great information and advice from the service manager at Wellington Nissan. Price good and service excellent - including complimentary safety check and car wash. Good to know the support they provide.

I must say it’s the worst company I have ever had to deal with in terms of customer service and product knowledge.
I will thankfully only have the car for another year, and I can’t wait to get rid of it now, mainly due to Nissan's abysmal customer support.
Nissan UK, it appears I am not the only person who thinks this, if you’re feedback is anything to go by.

Leased a qashqai e power 14 months ago, 3 weeks ago the engine decided to start making banging noises, no warning signs. Managed to pull over and was recovered. Roadside assistance said no problem with oil or fluids.
Taken to local dealership where it was decided that a new engine was required ! The car has 11000 miles on the clock. I informed them that I had a bereavement and that was the reason that the service was missed. I was travelling back and forward to my mother. Nissan warranty gave a virtual shrug of the shoulders and said, tough.
There is not a chance that a service missed by 1000 miles on a practically new car would lead to a catastrophic engine failure. I’ve asked for proof that not having a service directly contributed to a new engine being required but having read some of the reviews on here, I’m not holding my breath.
Like most corporate entities they claim to be customer driven but it’s always about bottom line and shareholders. I’ve been without a vehicle for 4 weeks and no end in sight.
It’s scandalous that I have been given no information about exactly what went wrong with the engine and why an engine that’s designed to last for decades couldn’t even last 11000.
My complaint has been registered and we wait to see how it transpires but one thing is certain, no more Nissans and my advice to everyone i speak to will be the same.

Went from Leeds to Thurso Via A9. Have a 18 month old Nissan X Trail - Tenka. Car broke down and then went into the car breakdown compound for 4 days before it was taken 100 miles to Inverness to the main dealer. The Nissan dealer asked for £312 up front to look at the car - just incase the warranty does not cover the cost of looking at the car. Found out the car needed a new engine, new gearbox and a new self charging batteries and motors. Took the garage 3 weeks to fix it. Then another week to fit the new front tyres. During this time - we were going to Orkney Islands for 2 weeks. We got a hire car. After the car was fixed - we were back home in Leeds. The car is still in Inverness - 2 weeks after the tyres were fitted. Still no dated given to bring the car back to Leeds. I offered to pick it up myself - 800 mile return for £1000. They declined. The dealership was crap. They refunded the £312 after 5 weeks. Customer service was very good to start off with. But once in the dealership - nothing. You have to chase Nissan up . Never ever return calls. I have a claim for refund of hotel cost for 2 night from Nissan RAC and there even worse.

Shane - Nissan Bassetts Swansea - very professional person who will answer all your questions when purchasing a new car. Thank you for the friendly service!

What customer service??
Call them numerous times, say they will call back but never do.
Email them and they deny receiving anything.
What is the point of them?
Will never buy a Nissan again.
Stop mentioning Facebook as a method of communication as not everyone uses it.

I purchased a Nissan Qashqai brand new on a lease, within 2 weeks of the vehicle being delivered a warning message and audible alarm activated stating that there was a system fault and consequently deactivating my driver assistance system including lane assist, accident and collision prevention and the Pro Pilot system (adaptive cruise control).

I therefore booked the vehicle into my local Nissan Dealership (Virtu) where I was told the vehicle would need to have a diognostic which I was told and also I expected would be covered by the warranty since the vehicle hadn’t even exceeded 1000 miles at this point and was only weeks old.

Frustratingly my vehicle was in the garage for nearly a week. Before collecting I was contacted by the garage to inform me that due to the message only appearing the once on the dashboard that shockingly it wouldn’t be covered by the warranty. I therefore contacted Nissan UK directly by phone to request assistance with my warranty claim but after many phone calls and emails I was disgusted to be told that I would indeed be liable for the diognostic cost and when I questioned this I was informed that the warranty only covers faults after the second visit to a garage and would not cover the cost of any diagnostics.

I previously owned a brand new Vauxhall that required warranty work twice during its lease, on both occasions Vauxhall dealt with the issue on the first visit, provided me with a courtesy car free of charge and covered all costs under the warranty including the diagnostic.

I will never again purchase a Nissan and i strongly encourage everyone else to do the same, the reliability of Nissan vehicles is poor, I have experienced multiple issues since my last garage visit including with the infotainment system that regularly crashes, the Bluetooth connection is terrible, calls are regularly disconnected from the car whilst I’m driving which defeats the point of using hands free and I have no trust whatsoever that the vehicle won’t have further issues as time goes by. Surprisingly at the garage the technician listed some of the common issues he’s encountered which Nissan have refused to issue a recall for. These include faulty cameras on the window and faults with the gearbox on the automatics.

In early September 2025, during a routine telephone enquiry with Nissan Customer Service, I was informed that there were outstanding recalls on my vehicle, specifically relating to the Brake System and Telematics Control Unit. During this call with Nissan Customer Service, I was prompted to book an appointment with my nearest dealership — Glyn Hopkin Mill Hill. Nissan Customer Service confirmed the Recall works by email after directly liaising with Glyn Hopkin Mill Hill — that the recall work was valid and scheduled.

Based on this assurance, I attended the dealership on 18th September, arriving at 8:30 AM and remaining there until 5:10 PM — a total of 7 hours and 40 minutes — only to be informed that no work was required on my vehicle.

This is a staggering failure of communication, coordination, and respect for your customer’s time!!

I don't normally write reviews, however, on this occasion I feel like I morally have to.
My partner bought a brand new car from Nissan, and after about three months the car broke down. We took this to a local Nissan dealership who made no progress over about a year trying to repair it.

Seven months ago we started the process of rejecting the vehicle due to it being not fit for purpose. For unknown reasons it has been over 17 months of not having the vehicle which we bought, the entire time we were paying for it month on month.

During this time Nissan customer service has been completely incompetent with; no communication both ignoring our phone calls and emails, passing the case on to multiple different case managers with most of them being useless the only thing they achieved was delaying the process even further.

Finally after all the stres, time and money spent on the car Nissan offered us an ultimatum take back the broken car and continue to pay for it or accept them taking the car back and compensation of around one third of the amount of money spent on a broken vehicle (over £10,000).

I know Nissan does not care about this review and they are happy doing a poor job as long as it saves them a bit of money.
I write this review to try and warn any future customers of Nissan. Save yourself time, stress, and thousands of pounds by avoiding this company.

I honestly think that Nissan should be ashamed of the service they have delivered as it is completely unacceptable. I do not know if they have been deliberately malicious in order to save themselves money or they are just incompetent on all levels.

Without doubt my experience with Nissan was the worst for customer service. We have a one year old Nissan Juke. The gearbox has failed and needs a replacement, this is covered under warranty. However the car was dropped to the main dealer Nissan Barnstaple by one of our employees. He was asked if he wanted a courtesy car and didnt know so said no. On the following Monday i was told this and immediately contacted Nissan Uk who said we should have a courtesy car and would arrange it. Over 20 phone calls later and emails to Shane in the Managing Directors office we still dont have one and havent had a car to use for a week. The car is still not fixed. No compensation offered. A real couldnt care less attitude from both the dealer and the Managing Directors office. I will never buy another Nissan neither will my employees or any family members. Well done Nissan youve lost potentially a lot of future sales

Absolutely disgusting customer service!
Vehicle had to be recovered yesterday due to a fault that was reported to Nissan Roadside Assistance on Thursday, they were too busy and therefore contacted to say they would attend on Friday morning as I was at home.
The RAC attended Friday morning and recovered the car due to the fault. Went via the onward travel line to be told to go to Nissan Customer service, spoke to them to then be told to go to the dealer, even though I had explained the dealer had no hire cars available. Contacted them to be told to go back to Nissan customer service. That call was made and the agent put through a formal complaint to be told they would be in contact within 48 hours! Tried to chase this morning to find that they are closed over the weekend!!!! So I’ve paid nearly £40k for a car that I’m now unable to use and have been left without a car since Thursday early evening!!!!!!! Disgusting service they just don’t care!

When you write a review and Nissan come back to say they want you to contact them via Facebook so they can look into it, is all a show. They just go through the whole complaint again and then come back to say they cannot do anything. We are shocked at this service as it was Nissan's fault for not letting us know the extended warranty has expired. The reason given they can't do anything is because the car is 8 years old which has nothing to do with the original complaint. It took them over 6 weeks to come back and say they can't do anything. Never buying Nissan car again!

Do not buy from Watford Nissans company, I am extremely disappointed with Nissan and their service. I bought a car from them less than a year ago, and it has been nothing but trouble. Recently, my car broke down unexpectedly, and although I have a warranty, the repair process has been a nightmare. It’s been over three months now just to get it fixed, and I was told I have to wait an additional two weeks before it’s ready. To make matters worse, they told me I need to replace the battery myself—despite the fact that I shouldn’t be responsible for repairs that fall under the warranty.
This level of customer service is unacceptable, especially considering the car is so new. It’s incredibly frustrating to deal with constant breakdowns and unhelpful support. I expected better from Nissan, but unfortunately, my experience has been disappointing and stressful. I wouldn’t recommend their vehicles or services based on this experience

We had a e-power fault the first time 13 months ago when the car was 1 year old. It has been in 10 times since then and they have not been able to fix it. The Nissan dealer have now had it again since August. We raised a complaint with Nissan in June and I’ve been emailing the case manager each week since the car went in and have been completely ignored. The dealer says they are waiting for an answer from Nissan…. We have no idea what they are doing and they have the car. I’ve now raised a case with the motor Ombudsman and having tried to contact them again yesterday assume we will need to take legal action.

My daughter bought a low-mileage Qashkai 2019 model. At 33,000 miles, it has developed an oil leak, which was diagnosed as caused by a faulty rear main oil seal.
These seals should be good for 100K miles. Judging from the comments here, I don't really expect Nissan to care that things like this fail prematurely at a possible large cost.
She took out an extended warranty for over £900, that is not saying whether they will cover the cost until they see photos which means they have to remove the gearbox, clutch, and flywheel just to look at a leaking seal before they decide whether they will pay out. If they don't she is looking at a £2,700 bill. Money she hasn't got.
I will need a new car soon, but now that I realise Nissan is about as good as British Leyland, they are off my list
Edit It now turns out that it wasn't the main oil seal but the seal around the sump. However, in taking off the bell housing they discovered the flywheel was breaking up and clutch bearing also disintegrating, It appears that her extended warranty doesnt want to know as its a progressive wear and tear and not in their eyes a premature failure. This is despite Nissan customer services saying when the car was sold it had a 6 year guarantee of 100K miles. This car is just a fraction over 6 years and a 3rd of the 100K miles..
When my citroen had a premature pump failure less than a month after the guarantee period they replaced the pump free of charge because it shouldnt have died at so few miles.
Lesson. dont by Nissan or extended warranties.

I recently had an issue with my Van and I called my local dealer, Nissan Aylesbury, and spoke with a very helpful and knowledgeable lady called, Tanya. I explained the issue and she gave me great advice which turned out to be spot on and solved my problem. Thank you Tanya.

Nissan. Please provide me with your nominated solicitors. I am just about to issue proceedings. Completely appalled by your non existent customer service.

I’d like to share my ownership story, as it might help someone make the right choice before purchasing this car.

Everything started right after buying my brand-new Qashqai – the A/C didn’t work because it simply wasn’t filled from the factory. When I went to the official Nissan service center, they initially refused to fix it, and only after complaints to the hotline did they agree to solve the issue.

Unfortunately, the problems didn’t stop there. At the second scheduled service, with only 27,000 km on the odometer, the water pump failed. The car became undriveable. The service agreed to replace it under warranty, but after three weeks of waiting I was told that this part wasn’t available anywhere in stock, and the delivery date was completely unknown. Can you imagine? A global manufacturer not having a basic part that should be replaceable under regular maintenance, and not even knowing when it would arrive.

So now I have a relatively new car that I cannot drive, with no clear timeline for repair.
You buy a new car, and after just 27k km you’re told it can’t be used because a critical part is missing — and nobody knows for how long.

That’s why I strongly advise anyone considering a Nissan Qashqai to think twice. Thankfully, the market still has reliable manufacturers that stand behind their products. The choice is always yours — just make sure it’s the right one.

So pleased that I read all the extremely poor reviews regarding Nissan after care. I had shortlisted a Qashqai e power for my next car, it was top of my list. Just deleted it from my list.
Many thanks to everyone that took time to review Nissan, saved me any future headaches. No wonder Nissan are struggling.

Bought a Nissan car in 2024 on the advice regarding towing capacity.
I later found the advice to be wrong and although the e-mail I received was specific they then said no it’s a generalisation as I did not give my registration.
So I contacted them with my registration as getting mixed advice elsewhere and the reply I received was the did not know the answer.
So this organisation is clearly not fit to head up supply of Nissan cars in uk, they are both dishonest and do not have a clue about the cars that they sell.