Nissan Motor (GB) Ltd Anmeldelser 

an update Nissan has finally produced certificates and update DVLA as it should form start. Took a long time but i was told there were changing geographical location and i just ended it up being in a middle of it.

We bought a brand new 75 plate Nissan Qashqai E-power at the end of September 2025. On the 7th of November 2025 my husband was driving our son to school when the car screen showed a fault ‘catastrophic error’ so he stopped the car. He waited for 11 hours on the side of the road to be recovered by Nissan (due to it being a hybrid and because it wouldn’t turn back on a normal recovery truck couldn’t collect) during this time the windows kept going up and down and the boot opened. The car then started to ark electricity down to the road (it’s a hybrid with a battery) my husband was then advised by Nissan to call the fire brigade which he did, they attended and made the car safe. Since then we have been battling to get our money back, we where told we are able to reject the car but months down the line they are playing silly buggers, they gave us a settlement quote far less than what we put into the car and paid in monthly payments, we have continued to pay the monthly payments despite not being provided with a like for like courtesy car and having to make do with a rental car which doesn’t suit our families needs. They have claimed that during the 6 weeks we had the car we have damaged it to the tune of £900- which we absolutely did not, the cars bodywork was in mint condition at the time it broke down. I am absolutely shocked that they are lying and cheating us out of money. This is a multi million pound business which is putting my family in financial hardship. Their communication is diabolical and my husbands health has been affected as a direct result of this companies incompetence. Please if you are reading this do not put your hard earned money into this company because if anything goes wrong they will not help you and it will be an absolute nightmare to try and resolve. Nissan uk you should be ashamed of yourselves!

Sadly after owning Nissans for many years, I am not impressed with them these days, after taking my Juke in for a warranty repair for condensation in the front lights both units had failed as highlighted by their fully qualified Nissan trained technician one light was deemed to be not faulty enough so they would only authorise the changing of one light and I was told by the main dealership to contact them when the other one gets worse. Probably when the warranty runs out in September.
A complete waste of time.
Very disappointed with you Nissan.
The dealership were very good but Nissan would only agree to one light being changed despite their technician saying both units had failed.
The Dealership was Chorley Nissan Burnley

So just an update as of 29 January I have been past about between Nissan and the Dealership both are as bad as each other. Neither will agree to replace my failing light until it fails or hopefully for them the warranty runs out they have told me that it doesn’t meet their criteria so a two year old car with a known fault doesn’t meet your criteria. Well it doesn’t meet mine either £26k to drive around with a condensation in the light, no wonder you get such bad reviews.
Trading standards next for me and no more Nissans ever.
Awful customer service from both parties.

Update as of today 04 February 2026 I have now referred this case to the Motor Ombudsman, it’s a shame it’s come to this but it seems Nissan won’t standby their warranty.
I definitely would not recommend Nissan if they won’t replace a light under warranty I don’t hold out any hope for anything else failing.
It’s no wonder they only offer a 3 year warranty.
Can’t wait to get rid of this thing.

I went into Marshalls of Lincoln and was warmly greeted by Jake , their sales representative.
After discussing my requirements, I was shown a 2nd hand , low mileage Qashqai.
Superb motor and throughout , impeccable cleaned and maintained.
Jake was very knowledgeable and responded clearly to any questions I put to him !!
The after sales service has also been very professional and reassuringly good .
Well done Marshalls of Lincoln and also Jake Bailey too !!

Do not buy a Nissan Ariya and never seek help from Siobhan, Craig, Roisin, Maciej or Jem - a completely inadequate and deplorable ‘Customer Service’ team. Vehicle has rattles which nobody can resolve and they wish to keep the vehicle for a week to strip it down with no idea what they are looking for. No like for like courtesy car either. Infotainment system has glitches and is overdue software updates. Dealership shrugs shoulders - speak to Nissan HQ as we cant help…Nissan HQ shrug their shoulders - speak to a dealership as we can’t help… customers are NOT valued and customer services are an absolute waste of time. I am very angry and I will never own a Nissan vehicle ever again and can only hope i influence others to do the same.

I purchased a brand-new Nissan Qashqai from Nissan Efe in Ankara in September 2023 for 1,500,000 TL. I have experienced a series of serious problems that are absolutely unacceptable for a new vehicle.

Within the first three months, the vehicle developed engine oil leaks (oil sweating) and an axle malfunction. The engine oil sweating occurred spontaneously and was detected during a routine check, without any overheating or misuse. The axle problem started with noise and malfunction during normal steering maneuvers on flat roads, without any accident, impact, or pothole. Later, after approximately 2 years and 1 month, the battery failed suddenly, even though the vehicle was used regularly on a daily basis, so it cannot be explained by inactivity.

I have visited the authorized dealer Nissan Efe in Ankara more than four to five times due to these problems and contacted Nissan Turkey Customer Service multiple times. Although the authorized service acknowledged these as manufacturing defects and carried out the repairs under warranty, Nissan refused my request for a replacement vehicle, insisting on repair only, despite the repeated and serious nature of the faults. In addition, they promised to provide a courtesy car while my vehicle was at the service center, but they did not keep this promise, which left my family without a car and forced us to use taxis and other paid transportation options. Nissan Customer Service also told me that they would return to me within 48 hours regarding my complaint, but I was never called back.

Although I have not paid anything directly for the repairs because they were covered under the 3-year / 100,000 km warranty (valid until September 2026, and the car is currently at around 41,000 km), I have suffered significant indirect financial losses. I have had to pay for taxis and alternative transportation due to the lack of the promised courtesy car. More importantly, because such major repairs are now recorded in the vehicle’s history, my car has suffered serious value depreciation in the second-hand market.

In light of all these issues, I no longer have trust in this vehicle. I request that my defective Nissan Qashqai be replaced with a new, problem-free vehicle and that I be compensated for the indirect costs and loss of value I have suffered due to these recurring manufacturing defects and the unfulfilled promises of the dealer and Nissan Turkey Customer Service.

Bought a Nissan approved used car from its Brayleys dealer in the summer of 2025. When I done the purchase, the saleman recommended Nissan extended warranty and the full service plan cost 1000 pounds and mentioned if the approved car has the issue like transmission and engine, it can cover. After driving 1600 miles, the car has the transmission issue and ESP and System Fault signs on the dashboard. The Brayleys dealer has done their diagnostics and found this is CVT transmission and raise the case to Nissan extended warranty/Customer Care plus providing all paper works (pre sale documents) to show the car was at good condition and no any fault when saleing. Nissan extended warranty team at the moment does not want to accpet the claim without a good reason. Both the dealer and I consider Nissan should not do this to the customer who purchased an approved used car with the extended warrenty, just only less than 5-6 month and just 1600 miles usage. I will consider to raise the complaint to The Motor Ombudsman and further if the final decision from Nissan cannot satisfy. If the final decision is satisfied, I will back to here to update to let wider customers know and change the rate.

My brand new Nissan Hybrid has been faulty and unreliable. The dealership do not ring back and give updates. My juke has had a fault with the gear box twice within a year. Once when the car was under a year old and then 8 months after it had a whole new gear box fitted. The car is unsafe and not reliable. We have a child with additional needs and medical appointments we cant miss.
Stay clear of Nissan, this is our second Juke thats had faults on brand new cars.

Our Nissan Juke has been with a Nissan dealership for nearly five months, leaving us without our own vehicle for an unacceptable length of time.

Despite repeated contact with Nissan Customer Services, there has been no meaningful progress, no clear explanation for the delay, and no firm timescale for repair. Communication throughout this process has been poor, and we have constantly had to chase for updates.

Although a courtesy car has been provided, this does not excuse a repair taking nearly five months on a vehicle that is barely a year old. This situation is completely unreasonable and has caused significant inconvenience and stress.

Nissan Customer Services have failed to take ownership of the issue or drive a resolution, which has seriously damaged our confidence in Nissan as a brand. Based on this experience, I would not recommend Nissan to anyone considering buying a new vehicle.

🚨 Extremely Poor Experience With Nissan & Customer Services – Customers Left Stranded 🚨

@NissanUK

I’m posting publicly because after 10 days of trying to resolve this privately, absolutely nothing has happened.

RAC recovered my in-warranty Nissan and attempted to deliver it to Nissan Guildford, who refused to accept it. Since then, my car has been left sitting in an RAC compound with no movement, no update, and no ownership from Nissan at all.

Despite me chasing three times a day, my complaint has been passed between multiple customer service agents — some “on holiday”, some “not working that day” — and no one has taken responsibility. Meanwhile:
• My warranty expires at the end of this month
• My MOT also expires this month
• And my car is still sitting untouched in a compound because your dealership rejected it and no one has arranged collection.

This is incredibly poor customer service and completely unacceptable for a major brand. A simple warranty repair has turned into a 10-day ordeal with zero progress, no communication, and no accountability.

Nissan – please sort this out urgently. I expect immediate contact, confirmation of where my car will be taken, and reassurance that the warranty/MOT timelines will not disadvantage me due to your delays.

Customers should not be left stranded like this.

Steer well clear - very poor after sales/customer support who are not able to provide basic support. I've elevated my issues to the Managing Director's office who, while engaging, are equally slow and 'awaiting technical team to provide a response'. My issues relate to the lack of clarity and process for software updates on a near £50,000 car. There have been ZERO positive aspects of owning a Nissan. I will never repeat the mistake and encourage others to take their business elsewhere. I accept things go wrong but when they do it's how your react, respond and resolve that counts. Very very poor from Nissan. Nissan Customer Service Case No. 02755487 for those at Nissan!

we are a small business, they have had our van for over 4 weeks it needs a new gearbox they don't have one in stock and can't tell me when we will have a new one. we have lost business that we won't get back and have no interest in getting our van back on the road, we will never buy another Nissan van again, guys stay clear of Nissan, this is the only Nissan van we have thank god buy Ford much more reliable and if things go wrong it is fixed much quicker than Nissan idiots

Shocker between RAC and Nissan my car is missing... Vehicle Potentially Misplaced & No Action Taken Since 26 November 2025

To Whom It May Concern,

I am writing to escalate a serious and unresolved situation regarding my vehicle, which I now believe may be missing or stolen.
Here is a summary of the issue:

Failed Recovery & Handover:
The RAC recovered my car but, according to FG Barnes Nissan dealership in Guilford, it was not delivered to them correctly to allow for diagnosis. The RAC states the dealership was meant to drive it in, while the dealership insists, they do not have the car and cannot perform any diagnostic work.

Total Inaction & Timeline:
Despite the incident occurring and the car being recovered on 26 November 2025, there has been zero progress. I have been passed between RAC and Nissan customer services in circles, with each party blaming the other or not being honest. My vehicle appears to have been in a state of limbo since that date, with no meaningful checks or actions taken.

Current Status & Escalation:
As far as I am concerned, a vehicle under your collective care has now effectively disappeared from the process. Given the complete breakdown in communication, accountability, and the failure of either party to locate or secure my asset, I am left with no choice but to treat this as a potential theft.

Therefore, I am now formally notifying you that I will be reporting this matter to the police as a stolen vehicle.

I expect an immediate, coordinated, and senior-level response from both RAC and FG Barnes Nissan dealership by the end of today:
•     The exact, verifiable current location of my vehicle.
•     A concrete, step-by-step plan to resolve this immediately.
•     Direct contact details for a manager who will take full responsibility.

The time for excuses and being passed between departments is over. This requires urgent and serious intervention.

Sincerely,

Nissan Leaf 40KW/h Worst car ever
I had my Nissan Leaf 40KW/h brand new from the dealer. Problems started from very early days with wind screen wipers working manually even on auto mode, rear seat belts beeping even when there is no one sitting on the seat. Also main control panel for windows not working suddenly.
At 91,000 miles I had a serious message on dash board: Reduced Power, Service EV system. I booked appointment at WLMG for repair. and they repaired the car and charged me 180 pounds I took the car and to my surprise its exactly the same from 90% charge I drove 37 miles only and the charge reached 1% thank God I reached home.

Nissan leaf electric is very very bad car I would never but a Nissan anymore.

Absolutely appalling customer service, emails do not get a response, official complaints are not responded to, phone calls are not returned. Like most people here I won't but Nissan again and can't wait to be rid of this noose.

James Taylor you need to get your house in order!!

The customer service is awful! As per all previous reviews, nobody phones you back. Taking 3 months to repair a car, I’ve been lied to every time I phone regarding the update of my vehicle that I’m paying for yet not been able to drive.
When submitting a complaint online, people still don’t get back to you.

Had my Qushqai from new for three and a half years only 48,000 miles on the clock. Full service history carried out at Nissan dealer. Then bang clutch went! Not a problem easy fix about £900 How wrong could I be.
Dual Mass Flywheel and both Track Rod Ends and a bill of almost £4,000 also gone. Later models have upgraded Track Rod Ends so Nissan knew about the problem and the use of cheap sub standard parts and materials. As Nissan dealer turned away the car I was left with the option of another Nissan dealer 30 miles away. This was not an option sojust went with a RAC Approved garage. As the car did not go to a Nissan dealer these have just washed their hand of the problems. First and last Nissan I will evef own.
Worst customer service I have ever come across
Well I got a reply from Nissan Customer don't Care. Don't know why they even bothered? Just a bog standard reply saying to call there Customer Don't Care Department.
They have done nothing about the situation

Got to say every contact I’ve had with Nissan over the last 3 years has been extremely poor all I can say is at least you’re consistently bad !! Dear oh dear . Nissan Qashqai e power tekna advertised on autotrader at bishops stortford and the dealership can’t even find the car . Is there any surprise as to why Nissan are in trouble . It’s so bad that it’s funny

I received a recall letter from Nissan stating that the repair should take only one hour, or up to five hours if there was already a fuel leak issue. I booked the first appointment of the day at 7:30 AM at Glyn Hopkin Watford. After handing in my keys, I was told I could only collect my car at 5 PM.

When I asked about the time mentioned in the letter, the staff said Nissan was “not clear” and gave no proper explanation. They didn’t even check the car before deciding it would take all day, and I was not offered a courtesy car. This is not the first time I’ve had issues — I bought this used car less than a year ago and have already been back to this dealer four times.

Very disappointed with how they treat customers. It feels like they are not being honest or helpful, and I don’t understand why they make things so difficult.

Have a problem with my new car, booked into a service centre via the Nissan Web site. Got a confirmation email, turned up at the centre didn't have me booked. They say it was Nissan that didn't book it. Tried to put a complaint on the Nissan Web site. You can't do it as the submit button disappears. Terrible customer service