Nissan Motor (GB) Ltd Anmeldelser 

My X-trail is still under warranty and covered by breakdown assistance. My experience has consistently fallen far below the standard of service I was promised and have paid for.
Breakdown cover failures - On both occasions when my car broke down, I was not provided with the service I am entitled to under my cover. The terms state that my car should be inspected within 48 hours and, if it cannot be repaired, I should receive a courtesy car. Neither of these obligations were fulfilled. Instead, I was left waiting for weeks before my car was even checked, and no courtesy car was provided.
Service and parts delays - Following a full service, I was informed that a part had been ordered and that I would be contacted once it arrived. Nearly two months later, after hearing nothing, I followed up myself—only to discover that no part had been ordered at all and the job had been completely forgotten.
Courtesy car cancellation and broken promises - On another occasion, I booked a service well in advance specifically so I could have a courtesy car. The day before, my courtesy car was cancelled. I was told that if I booked for a different date, my car would be prioritised as the first to be checked and serviced. However, when I arrived, I was informed that another car would be taken first, despite the promises made.
Overall treatment - Since owning my Nissan X-Trail, I have repeatedly been treated unfairly, left without the services I am entitled to, and provided with little to no communication or accountability. This is not the level of service I expected when purchasing a Nissan vehicle with warranty and breakdown cover.
This situations is causing significant inconvenience and undermines my confidence in both the product and the after sales service. Under the terms of the warranty, I am entitled to timely and effective repairs, yet these have not been provided.

Phoned 01923 899999 and 01923 899899 (shown for Nissan Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire WD3 2YS) and both numbers are 'dead'

The customer service number 0330 123 1231 can't be transferred to the Head Office.

My concern was about the failure of the gearbox of my 2019 Nissan Qashqai with less than 39,000 miles. The engine had to be replaced at 24,161 miles. I have a high driving standard.

This is my 3rd Qashqai(July25)but it will be my last, the infotech is crazy and and refuses to hold Bluetooth settings.
Nissan themselves are not interested in correcting the problem, the dealership tried twice but have now given up, they do not return my calls.
Looks like that I'm stuck with a car that has the infotect powered off and I'm now driving around using my iphone and the Waz app.

I do not hold a facebook account

The Nissan Guarantee is not worth the paper it is written on!
I had my 4 months EV break down Saturday, collected and taken to local Nissan Burnley Monday. The allegedly have a promise that you will be kept mobile during the repair time... It's a big fat lie! Was told Monday no courtesy car available. Now told my car cannot be fixed there so going to another Nissan and as they are transferring me they have no responsibility to support me, even if it takes a week for car to be collected. Raised a complaint with Nissan Assist who are yet to offer any support.
I question who is responsible for ensuring the promise is followed through as it appears no one ensures this is. 4 months old car... not expected back for week and not able to go to work! An absolute joke, never again will i buy Nissan

Update- 5 days later still waiting for a courtesy car, the Nissan promise to keep you mobile is rubbish. No response to complaint I made despite them saying 2 days!

Only gave 1 star because I couldn’t move to next page. Received letter from Nissan re recall fault. Booked it in my husband who is 71 and disabled took it in only to be told it would be 3 hours so they rescheduled it so that it would only take 1 hour called a sitting appointment. Just had phone call advising it will take 3 hours my husband cannot sit waiting in garage due to his disability’s. Told them this didn’t make any difference. Told it will cost us £30 for them to collect and drop off. Phoned customer service spoke to a woman who couldn’t have cared less saying she couldn’t do anything no courtesy car or less waiting time. We have never experienced after sales like it in fact there is no after sales. Won’t be purchasing from Nissan when we come to change car !! Update :- Nissan phoned this morning to see if we were taking car in for part I had arranged for taxis to and from garage. My husband took car in at 10 this morning 13th August only to be told machine had broke so couldn’t carry out repair. This was his second attempt. Had to cancel taxis. Thank goodness we haven’t much longer to put up with Nissan and their poor service

Do not go with Nissan!
I have had two break failures leading to my vehicle having to be stopped with the handbrake as the ABS system failed. After 3 months of testing and being told nothing was wrong they found an issue with the brakes and replaced the part. Just under a year later it happened again, once again I have been told there is no issue and that after requesting to come out of my finance I have been told I will have to pay nearly £4000 as they will not take me out of the contract free of charge. They say that because no issue can be found even though I have 2 AA reports reporting braking issues they can not do anything. Took nearly two months to get an answer and when I rung today they told me that they sent out the response on the 9th of July despite being told on the 28th of July I would hear on the 8th of August. Horrible service and as per usual once they have your money issues become a lot more difficult to resolve.

Right I'm not being funny but why can't my car drive up the side of a building and fly like it does in the advert. This is false advertisement, you should be ashamed. Please make ur adverts realistic or don't advertise at all. Kind regards, sarah whimsley

Appalling service and communication from Nissan. I had a recall for the battery electrical system, apparently this only takes an hour to rectify according to the letter i received.

I went through the website booking system that it advised, due to the fault only taking an hour, i selected to do a wait while it's done booking. Oddly this meant a waiting time of a month, but if i booked a courtesy car from them, which i would need to pay for, i could get it booked in that same week.

I don't live local, so booked a waiting appointment, which was apparently available. A few days later i get an email stating that the appointment wasn't available, so instead they booked the same day but i would need to drop the car off early morning and collect at the end of the day.
Hold on a minute, this is the opposite of what i required. When i asked about re-booking for an alternative timeslot of day that week, i was told i must go through the whole process again as they can't check any days or times at any Nissan dealers.
So i told them to cancel the appointment which they did not do, i then get bombarded with sms and calls from the dealer about the car and bringing it in.

I've now tried to rebook online and waiting to see if the same happens again. They didn't offer me any alternative dates or times, just told me to rebook. I think this is a poor service, i have a 1yr old car with a manufacturer fault, they clearly don't want to undertake the work and making it as difficult as possible to book it in. This has put me off buying another Nissan, never had such poor service and communication. I am a customer, not somebody trying to get something for FREE.

I had a 10 year old Navara from new, with only 40,000 miles on the clock, and in otherwise pristine condition. When I bought it I was assured that there was no longer an issue with the chassis. In 2019, it was recalled because of the chassis. It was cleaned and repainted and I was assured there would be no further issues. In March 2025 the chassis snapped. After a very long process of trying to get customer service to admit liability as this is a known fault with these vehicles, they finally decided after 2 months to buy back my vehicle, for a very low price given the condition that I had kept my car in. Now, another two months later, I have only just received payment for my car. I had to threaten several times with my lawyer before they actually settled my claim. I could not buy another vehicle until they had agreed to take the Navara back, so I was without a car for two months before buying another - not a Nissan, and have been out of pocket for four months. Jenny in Customer (don't) Care kept on promising that it was all in hand and to be patient, it would be settled, but this is a ridiculous length of time for them to have my car and not pay up. When I looked into making a complaint about Jenny's handling of the case, I was told that Jenny was one of the people who look into complaints. Not much point, then. We have had Nissans since 2006. They have really gone downhill recently and are a terrible company to deal with, especially the customer care department.

I’m genuinely appalled at the level of service I've received from Nissan’s customer service team.

I was misinformed during my last service – I was explicitly told it wouldn’t be needed at that time. Now, I'm being penalised by Mobilize for a missed service that I was told to skip. I raised a complaint, but it’s gone absolutely nowhere.

It’s been over a week since I raised the issue. The only response I’ve had was a generic email where I was addressed by a completely wrong name – incredibly unprofessional. I replied to correct them, but since then, I’ve had no contact at all.

I’ve called multiple times and have constantly been transferred between the wrong departments. On one occasion, I was promised a callback from a complaint handler by 3pm — it’s now four days later, and I’ve heard nothing. I called back myself, only to be completely dismissed by the agent, who unhelpfully told me to "just fill out a form."

Eventually, I was told the complaint handler had gone off sick, and no one could tell me when they’d be back — yet no one else was assigned to deal with my case. When I called again, the first agent actually hung up on me. The second had an attitude, gave one-word answers, and when I questioned this, I was told, “we’ve hit a brick wall.”

This is beyond unacceptable. What am I meant to do when no one seems even remotely interested in helping?

Nissan — you really need to evaluate who you're hiring. The lack of professionalism, accountability, and basic courtesy from your customer service team is shocking.

Absolutely awful experience.

Shocking service. Western nissan straiton. Avoid at all costs

Took my Nissan to have the ac repaired. They didn’t hang around to install a brand new compressor at £1500 but the job wasn’t done properly there was a pipe broken also and now because my warranty has expired they’re trying to drop the cost on me. Waiting weeks for an answer from Nissan UK. Abysmal customer service. Go to Honda.

Shocking customer service no care.
They stick together trying to escape the blame.
Will never ever buy a nissan again!

Desira nissan Vulcan rd Norwich. Rip off poor quality workmanship. Never connected my handbrake luckily only ran back out of my drive.blamed an apprentice. Staff only worried they lose a bonus because I made a complaint. Always looking for work on the health check. Gave me 2 new wiper motors failed within a year had to buy again. Asked not to leave car outside because of seagulls. Car left outside back quarters covered in droppings.had to get it polished out.Because I complained workshop manager held a grudge. And lost their bonus.hard luck give a proper service. Never take my car there again ever....beware. nissan are struggling good close Norwich branch down do us all a favour

Updates on previous matters:
Spend weeks since end of June "teaching" the costumer service on how they should handle customer complaints and enquiry. The person in contact always threatens me to reply within a day, which I have already specifically told them I need time to draft the reply alongside my day job. They haven't even done thorough research on my case before contacting me.
Now, the person in contact has disappeared for a week since my last reply and missing in action again.

Terrible customer service. Our Qashqai's clutch failed at <21,000 miles. OK, outside the (pathetic) 3-year warranty, but even so we would have expected some level of interest /support from Nissan!

They let dealerships rip you off!!! refuse to give a disabled person who can't walk far, a courtesy car even though they have been paying for a plan which entitles them to a car.
THIS COMPANY IS DISGUSTING!
I WILL NEVER BUY A NISSAN AGAIN AND I WILL BE LETTING EVERYONE KNOW WHAT KIND OF COMPANY THEY ARE!

This is my last review : i brought a new Nissan juke in 2023 on…
I brought a new Nissan juke in 2023 on a pcp , after several weeks it broke down , Rac said it was the battery , Nissan changed it ,then the alternator since 2023 it has broke down on several times ,& been taken in , Rac are saying something is draining the battery very slowly ,he said it needs to be taken apart to find the fault , I’ve taken it in for diagnostic testing again , but it’s showing up nothing ,they are saying they no more then the Rac ! .The final straw came this morning I had a letter from Nissan finance to say I’ve declined to get my car diagnostic tested , it’s been done how many times , she informed me they can’t help until they find a problem , as it’s under warranty , I’m disgusted the way I’ve been treated , chasing Nissan for answers I’m paying for a car which is not fit for purpose , I’m frightened to travel a distance , just incase it goes again , I’ve had that many issues march is the last time it broke down , so I’m getting really nervous as it went for three months the last time it broke down .
Date of experience: March 18, 2025 . I had a reply from Nissan to send over a private message via face book , which I did , and I would get reply within a few days , it’s been over two weeks now , not a word from anyone , it’s not good enough !!

Nissan Customer Services are the worst I have ever experienced. Obstructive and unhelpful. Nissan just want your money.

Review replies non existent and complaint made to customer service again. Well was it a waste of time again? You bet! Did you know managers do not talk to customers at Nissan Customer Service and even better they do not have a complaints procedure so when wasting your time with an agent you cannot escalate at all. Latest is we do not make tyres so have no idea other than to use maximum cols tyre pressure from the tyres. Oh yes I am going to inflate from 35/32 to 51 all round - is this a joke (not juke!) With a car that has been recommended as a tow car but can only be referred to tyre manufacturer in order to find towing pressure there appears to be something wrong in the manufacturers customer information base, I know you do not make the tyres they are Michelin but they are fitted by you on your car (well mine now) so shame on you for not having the data available. Customer Service needs to be renamed Customer When it Suits Us. Never will buy again and will find out about the customer service reviews first.
Nissan you are a disgrace!