Nissan Motor (GB) Ltd Anmeldelser 

I have a 2024 Nissan Qashqai with 8800 miles on the clock, the brakes squeak at slow speed and the usb sockets don't work, the dealer has fitted shims which have made the squeaking problem worse and totally refused to investigate the problem of the non working USB sockets, on complaining to Nissan customer services the outcome is that it's perfectly acceptable for the brakes to squeak as its caused by the material used in the pads and is not a fault and I should return my car to the dealer for the usb despite them completly refusing to investigate.

No wonder Nissan are in trouble financially when they treat customers with contempt and yes I'm naming you "Abigail" my customer service advisor who refuses to even speak to me!

Moral of the story, DONT BUY A NISSAN

Update 14/3/26

Following this review, Nissan contacted me a week ago and asked for details of the complaint which I gave them, got a reply last Saturday saying they were looking into it and would get back to me

One week later and a message yesterday asking for an update, NOTHING, so now next step Trading Standards

Don't buy Nissan juke they need to recall them as mine cuts out while going along and I call my juke Renault joke
Don't buy Nissan juke unless u got a unlimited bank account and don't recommend jukes at all
If I could I would burn 🔥 my juke at Nissan n tell Nissan what they can do with it

I am dismayed to hear that the Nissan app that supports my 2018 gen 2 Leaf is scheduled for discontinuation in just 4 weeks. It's an important part of why I bought the car. What other software will Nissan now discontinue in future? And why would they think I would buy another Nissan when they have undermined the value of my existing purchase in this way. It's time for Nissan to reverse this decision.

If I could give zero stars I would! I purchased a brand new Qashqai (my fourth in 10 years) in October 2025. Just over two weeks of having my car, an uninsured van drove into me damaging the wing mirror unit and window. I raised a claim with my insurers and my car was picked up by the bodyshop for repair. This was November 2025. The wind mirror part was ordered but was on back order with no date for supply. Fast forward and two subsequent wrong parts have been sent to the repairer and neither fit. We are now at the end of February 2026 and despite me raising this many times directly with Nissan they have failed to respond and just prefer to ignore me. I have paid over £2,000 in car finance and road car tax duty in the 3.5 months my car has been sat waiting for repair. I have been told that Nissan UK have ceased new car production in the UK!! This will explain why there has been no update on the wing mirror casing. I have always been a very loyal Nissan customer but I will never buy a Nissan again. Avoid them at all costs!!

My Leaf is 7 years old. Today I got a message: Please note this app will be discontinued starting from 30.03.2026.

No more remote features.

p.s. I didn't choose a Leaf for ergonomics or user interface. 🤦‍♂️

I recently purchased second hand 2022 Nissan qashkai. I then found out about issues with thermostat housing. I contacted Nissan to find out if my car is affected and all I got that there are no recalls on my vehicle. The problem is, there has never been a recall on this part despite of so many people having issue with it, causing the total engine failure. I was told that Nissan can do diagnostics on my car to see if there are issues with the thermostat but I will have to pay for it myself! They will only change the part free of charge if it’s faulty but to get to this stage, I will have to pay a lot of money for diagnostics at Nissan. So there is potentially faulty part in my car that was fitted by Nissan in the first place, but to find out, Ihave to pay Nissan ! You couldn’t make it up, could you?
Don’t bother replying if you are just going to tell me to contact Nissan customer service. I tried, I even asked to speak to manager, someone else, but I was refused by Juan. I will be contacting ombudsman.

I collected a brand new Nissan Qashqai e-POWER via the Motability Scheme in November and have experienced ongoing issues since the first week.

Fuel consumption was extremely poor from the outset (half a tank in under 100 miles) and my concerns were dismissed as “normal for a new car”. The vehicle repeatedly displays exhaust regeneration warnings, including after short 1.5 mile journeys. I have fully complied with the advised regeneration process on multiple occasions, yet the issue persists.

The car has now completed 1,195 miles and is averaging 22.3 mpg, which is significantly below expected figures for this model.

More concerningly, the vehicle broke down in traffic with system fault and EV power failure warnings. RAC (contracted by Nissan) attended and advised that only a temporary repair had been carried out and that further workshop investigation was required before safety could be assured.

Despite this, I have been advised that no fault can be found. As a Motability customer relying on the vehicle for essential daily use, this situation is extremely concerning. A new vehicle should provide confidence and reliability — not repeated warnings, breakdowns, and ongoing uncertainty.

This is my third Nissan, and unfortunately it will likely be my last. I previously drove an earlier Nissan EV model without issue, so this experience has been particularly disappointing. Each time I have taken the vehicle to the workshop, diagnostic tests have reportedly not identified any faults, despite my providing photographic evidence of warning messages and the RAC report. Throughout the process, I have felt that my concerns were attributed to me rather than investigated thoroughly.

Every time I use the car I have to reset the infotainment system. You can only reset with the engine running, which causes pollution. Had a Nissan qashhqai for 9 years and this new one is frustrating. No stop/start facility. The head up display is not as good as my previous car either. No cd player.

If I could give Nissan 0 stars it would be too many. I got my van brand new 2024 plate, 5 year warranty, service package, you would think this would all go in the favour. My van has been off the road 3 times in the last 7 months totalling over 20 days of downtime, I use my van for work so this has been a direct loss to me. The problem is each time I’ve been assured it’s a quick job, and it drags on and on and on, they can’t get parts, I had to wait over 10 days for break pads, the garage said it’s 1 hour job but couldn’t get the parts from Nissan but also as it was in warranty couldn’t put any other pads on it, I needed a bread new alternator after 20000 miles, the service is the worst I’ve ever ever ever experienced, please do yourself a favour & avoid Nissan at all costs.

Just had the generic "Hi Tony, thank you for your feedback. If you would like to discuss this further please contact our customer service team on 0330 123 1231. Lines are open Monday - Friday 8am-6pm"

Ive been dealing with customer services for 3 months! Simply not good enough.
I want action not a copy and paste response from Nissan

October 2025 Nissan XTrail owner App reset. I might be the odd one out in this company of reviews. My experience was 100% as expected. Prompt, accurate and solved my issue straight away. I’ve even had a follow up e-mail checking that the matter was resolved.

If I could give 0 stars I would. Horrible company, sold us a faulty car, we had to go to Ombudsman to get our money back and yet 5 month after Ombudsman's decision for a full refund we are yet to receive any money from them. Rude, entitled, lie to their customers. Never buy nissan, stay clear.

I purchased a 'Nissan Approved' Used Nissan Leaf on 26/01/2026 directly from Marshall Nissan Oxford. It has now been two weeks, and despite providing all requested ownership documents immediately, I still have zero access to NissanConnect.
For an EV, the app is not a luxury; it is an essential tool for managing charging and heating. Selling a 'connected' car without the connectivity is unacceptable. I have chased the dealership and support repeatedly, but the issue remains unresolved.
This is a clear failure of the 'Approved Used' promise. I am currently unable to use the full features of the vehicle I paid for.

Spoke to Jonathan about radio code he was very prompt and kind and clear - thank you!

The BRAYLEYS JUNTA in MANCHESTER has charged me £499 for a service which basically consists of an oil and filter change. It's just criminal.
Logged a formal complaint with NISSAN MOTOR GB customer service but after five weeks I have been eventually " fobbed " off.
Next stop TRADING STANDARDS UK !!!
A special shout out to TANYA,DANNY,SHANNON and their supervisors for the lack of empathy and the ability of circumventing the obvious.

2021 juke under Nissan extended warranty , stuck in park parts ordered under warranty by Holcroft Northwich 10 weeks still no date or even if parts are available and no replacement vehicle offered, raised complaint with Nissan customer services who took 3 weeks to look into case agreed that car is classed as emergency repair /off road but failed to do anything else we cant use or sell the car and still no updates of parts arrival have now raised the matter with the motor ombudsman [ which could take a futher 6 months] Nissan uk should be ashamed of the service they are giving and if i could have given a zero rating i would have

Do not buy Nissan ! Juke Hybid poorly designed and customer service totally non helpful based in Barcelona. No communication re a problem they know about and unwilling to do anything. There has to be better car companies out there
You reply witj send a message via Facebook and I do not use that platform that is even worse that Nissan and that takes some doing !!!

You don’t even care enough to find me on your system and reach out .
I repeat again to the people reading this do not buy Nissan and nothing from Ancaster

The worst customer service of my whole life! I bought a brand new Nissan townstar drove only 3k miles and it broke down on me. My experience got even worse when it took one month to just diagnose the van and after that 2 months to repair. In whole 3 months for a fault which is not even fixed yet completely. They totally ignored me in giving me a courtesy van for a month even though it was under warranty. Numerous phone calls and emails were ignored and asking me for proofs of loss of earnings! Clearly it was a bought for business purposes on company name still trying to prove them huge amount of loss. PATHETIC SERVICE!!!!!

My numberplate fell off and I went in and they did it there and then fixed it all free of charge. They are a wonderful car dealership Northampton,I would recommend them to anybody.