Nissan Motor (GB) Ltd Anmeldelser 

After breaking down on the 8th July returning from holiday 100 miles from home, 4 weeks out of warranty. I called the dealership, Newbridge, as RAC had completed diagnostic test. They were unable to obtain the part as no local Nissan dealership close by. They were concerned that due to the age 2023 and 2400 miles on clock that there should be this fault, diagnostic said spark plugs or ignition coil. I contacted the dealership to ask if the car would be repaired under warranty as it had just ran out. The receptionist said no. I then spoke with a family member who contacted their mechanic, he again stated that Nissan should cover as this fault should not occur at age and mileage of the car. I called back the dealership, again the receptionist told me it wouldn't be covered. I asked to speak with someone who could give me costing of the repair. No one was available. I was about to be brought home in the breakdown truck, so would be travelling for over an hour. I asked if someone could call to give me an idea of costing and I would get the car dropped of at the dealership. I again was told no. My car has sat outside of my house since. On the 10th of July I received a call after I had called the salesman who had sold me the car as I had arranged to go into the car to change the car in August, this would have been my 3rd Nissan. The gentleman who called said it wouldn't matter if my car was 1 day or 4 weeks out of warranty, there would support from Nissan to cover any of the costs. I also complained to the dealership of the treatment I recieved from receptionist. I only hope she doesnt brake down miles from home and needs support. I then contacted Nissan UK Complaints. I shared information to then receive an email 2 days later. Which I then replied again with all the information, her response, 5 days later was to say she couldn't take the complaint any further as my car wasn't at the dealership as she had been in touch with them. Unsure how she wasn't aware as I had shared this on my first call and my email. I replied, got no response so sent a further email. This morning I have spoken to the agent dealing with the case, who continued to repeat the same phrase as I am out of warranty it would be up to me to get the car to the dealership, Newbridge and have it fixed. As I am unable to drive the car, I need to pay to transport it there. So no support and no further forward with contacting them. I had to hire a car last week to go on holiday again an additional cost as already paying for a car I can't drive. I want to know what support in paying for the cost to repair that Nissan will pay

Our Nissan Leaf is only 5 years old and has driven 38k miles. Its battery has already had a terminal failure. Despite the advertised “8 year battery warranty”, Nissan claim that an issue with a cell within the battery is not covered. Despite needing to take the battery apart to be able to diagnose or fix it. They also want to charge £1500 for diagnosis despite us already paying £180+ to a Nissan dealership for diagnosis. We were excited to buy an EV but Nissan cannot be trusted to honour their promises or back their product. We will never buy a Nissan car again. So disappointed.

As always Nissan is replying to say to contact them. We have and have been round in circles and still the answer is ‘no’. It’s a pointless reply.

My experience with Nissan UK and Lookers Charles Hurst NI left me extremely disappointed. Within two weeks of purchasing a Nissan Qashqai Tekna, the vehicle developed numerous faults, many involving electrical systems and safety-related features such as lane assist, proximity sensors, dashboard warnings and starting issues. The vehicle was returned for repair on multiple occasions over several months, yet the problems continued.

Although various software updates and replacement parts were fitted, the underlying faults were never resolved. I provided detailed written reports, photographs and videos, but the recurring issues persisted, leaving me with no confidence in the vehicle's reliability or safety. After months of inconvenience and frustration, and having been told that over an extended period that the car was comprehensively tested through normal use, which was a total of 34 miles over a three week period, I was left with little option but to return the vehicle and accept a financial loss.

What disappointed me most was the lack of support after the matter was concluded. As a long-standing Nissan customer, I contacted Nissan UK seeking reassurance before considering another purchase. Despite explaining everything that had happened, I never received the response or confidence I was looking for, so I decided not to buy another Nissan.

Based on my experience, I cannot recommend either the vehicle or the level of customer support I received from Nissan UK and Lookers Charles Hurst NI. A customer who reports repeated faults from the outset deserves a lasting solution and meaningful support, not months of inconvenience, an unresolved outcome and a considerable financial penalty.

Readers will see a response from Nissan. I have provided all information yet again, on 15th July along with supporting evidence with the case number 02975904. I would urge careful consideration before entering into any agreements with Nissan UK as it appears they do not even know their own systems and processes therefore resulting in poor customer care

16 days later, having provided Nissan UK with all necessary detail there has still been no communication from them. I would urge anyone entering into a purchase that may ultimately involve Nissan UK should there be issues to consider options carefully.

One star is too many! After my 23 plate Nissan Joke broke down with what was a defective alternator three days out of warranty and with only 15k miles on the clock, Nissan would not offer anything towards the £500 repair nor would they offer a courtesy car. Considering the part has taken almost a month to deliver, I’ve been without a car for all this time whilst still paying for it. Only after emailing the CEO has an offer of goodwill towards the cost been offered. The communication from both Lookers Newcastle and Nissan has been beyond abysmal and I will be going to the motoring ombudsman. I will also be getting rid of this car as soon as I’m able and I urge anyone reading to never buy a Nissan car.

Took delivery of my new Nissan X Trail on the 12.05.26 from an online leasing company, the car was inspected by me and the leasing company and there were no apparent defects.

15 days later I returned to my car having parked it at work all day and some of the paint/lacquer had disintegrated on the centre console.

I contacted my local Nissan - Stoneacre Anlaby who booked it in for a diagnostic appointment, the technician advised this needs repairing and should be done under warranty and completed the request to Nissan UK on this day, DECLINED - EXTERNAL, the garage were as bemused as me, resubmitted by Stoneacre Nissan for this to be completed under warranty, DECLINED- EXTERNAL FAULT (what does this even mean, NISSAN UK could/would not tell me)

Raised a complained with NISSAN UK and after 24 days this has been declined a further two times, asked to speak to a manager "You cant". asked for an email address "You cant.

Requested their report as to why it has been declined under warranty, still waiting!!!!!

For a new customer to receive such shocking customer service is scandalous, I have now got take this case to the ombudsman!!!!

Come on Nissan UK, please share your findings or at least some customer service, to say I'm shocked is an understatement!!!!!!!!!!!!!!!!!!!!!

Received a letter telling me that my Nissan Quashqi was part of a recall with a potentially serious problem. Only one problem, I have never owned the vehicle and haven’t owned a Nissan in nearly 30 years. I am concerned that Nissan are holding my details against a vehicle I have never owned and also that the true owner is driving around in a vehicle with a dangerous fault that he knows nothing about. Spoke to both ‘Elizabeth’ and ‘Rebecca’ in the call centre who basically didn’t want to know and blamed DVLA. Based on this experience I wouldn’t touch one of their vehicles with a barge pole.

After a 10 year relationship with the brand it’s sad to say it’s abruptly come to an end.
Finally worked my way up the range to a used Ariya. Purchased from main dealer as always on the cared4 scheme. In 6 months and 4K miles I have had all the common faults listed on your Ariya forum:
Shimkit - causing damage to discs almost £500 and ongoing
Battery Inc RAC having to come out - £160
Driveshaft hubnut clicking - £400
ICC stopped working

Everything bar the ICC fault declined warranty Inc now telling me the
Front drop links have play - another decline. That’s fine as I don’t expect suspension to be covered entirely.

Over £1000 in less than 6 months. Never had that with any car before.

Dismissive customer service team with very little contact - a short, sharp email saying we won’t be offering goodwill or compensation for anything.
Subsequently my wife as of today has pulled her September Micra order to replace her Leaf.
I have removed with the main dealer all
Future sales contacts ref me changing ro the new leaf at some point.
Poor show Nissan, burned a loyal customer.
All I wanted in the end was as you to pay the £99 labour to fit my new discs that were damaged by a faulty shimkit.
It’s not the money, it’s the principle.

Our Nissan Qashqai suffered an engine seizure due to a manufacturer fault. It was dropped off at the dealership December 1st 2025. Since then we discovered that Greenhous Nissan in Shrewsbury missold us the vehicle, as it was sold to us under the Nissan pre approved scheme - but there was no verification of its service records prior to service, rendering it ineligible for any warranty. Also sold us the extended warranty that we have been paying since purchase. Our vehicle has not moved from where it was dropped off in December and we have had to chase NISSAN GB, GREENHOUS NISSAN SHREWSBURY, MARSHALL NISSAN LINCOLN for any updates as to what is going on with no answers. We have been paying insurance, our finance payments and everything else without physically seeing our car for almost 9 months. Any complaints have been ignored, and we were offered a rental from YESTERDAY JULY 2026 for one week after incurring countless costs due to paying for a car we cannot access. How this is acceptable I will never understand. The practice of Nissan GB is disgusting

I am travelling around Scotland with my wife on holiday and was unfortunate enough to experience a flat battery one morning. The car is under warranty so I registered the issue using the nissan assist RAC cover but was informed there would be a wait of 5-8 hours. We were sat inside the vehicle in 25° sun with no water but no amount of calling could expedite matters and we eventually had to get a family member to come from over 100 miles away to help us. I can only presume the "free" cover provided is a cheap low priority service that left us dangerously stranded

Absolutely disgusting attitude and experience with nissan customer service.Took my car in for a cambelt and asked if they could check my brakes as they we're squeaking they said my brakes were fine only 30% worn and that the squeaking could be brake dust,it continued so I asked them to check it over again and again they said it was fine.I raised a dispute with nissan customer service who suggested taking the car to a different dealer which I did and the outcome was shocking, they said I had 100% worn brakes and my car was unsafe.After a call again this morning to nissan customer service the outcome was that I needed to pay for the repairs myself,no acknowledgement that I have been driving myself and my family about in a car that was checked and told it was ok,I originally took my car to a main dealer knowing it would be more expensive but putting my trust in the nissan brand and professionalism of such brand,how wrong was I.

Western Nissan Straiton, 1 Straiton Road, Edinburgh.

I have now had two separate significant issues with this branch relating to my Nissan X-Trail e-POWER, and on both occasions the experience has been deeply disappointing.

For context, my vehicle was subject to a Nissan safety recall in January 2026. The recurring breakdown issues described below began shortly after that recall was completed.

Most recently, my vehicle broke down three times in the space of two weeks. I paid £165 for a diagnostic and was told the battery needed recharging. The car broke down again. I then paid a further £266 for a full battery replacement and was told the car was fixed and safe to drive. It broke down again, on one occasion on a busy roundabout off the A1 with my three children in the vehicle.

I have spent over 10 hours at the roadside across three breakdowns in two weeks, pushing £1,000 in rental vehicles and failed repair costs, and my car remains unresolved on my driveway.

When I called the branch after the most recent breakdown a sales representative told me the workshop would assist with recovery on Monday and that his manager Peter would call me back to confirm. Peter never called. When I followed up on Monday the workshop refused to assist with recovery of a vehicle they had twice failed to fix, told me recovery would be entirely at my expense, and when I raised my dissatisfaction I was told that if I wasn't happy I would need to escalate the matter.

I have escalated formally in writing to director level within Western Nissan, the wider Eastern Western Motor Group, and Nissan Customer Services directly. Not one person across any of those three organisations has acknowledged or responded to my complaint.

This follows a separate issue in 2023 involving unauthorised work carried out on my vehicle by the same branch.

The Newbridge branch has been excellent throughout. Western Nissan Straiton has let us down badly, twice. I have now referred the matter to the Motors Ombudsman.

Need to get through to Nissan finance to voluntary terminate my lease agreement as is. Y legal right but have been obstructed all the way For the last two weeks I’ve telephoned at least a dozen times and have been put on hold or transferred with no one answering
I’ve emailed a dozen times and just get the standard message that you will be contacted in 72 hours but it never happens
Short of contacting the MD I don’t k ow what to do
Ian Pentland

I went for a test drive of a used 2020 Juke in the morning and drove home with said Juke by 16:30 the same day. Jordan Harris the sales assistant at the Northampton branch was excellent with the professional way he helped me and the way he explained all the system and controls. He made the whole process really simple and a pleasure to do business with.

I don’t want to give even one star this company is absolutely atrocious and I tell everybody do not buy Nissan by something else. This company is disgraceful. I bought a brand-new vehicle which is under warranty and broke down and they basically gave me the runarounds. I lost one and a half thousand pounds through Lost earnings because they could not be bothered to pick my car up immediately take it to the First main dealer to sort it out and they would not give me a courtesy car even though they’re in breach of their contractual obligations according to their warranty therefore I would like to take further league action against them in a small claims court where I was told that I will win handsdown this company is out of order do not buy any car from them

Shocking service from both the dealership (Glyn Hopkins Milton Keynes) and Nissan Financial Services. Being told no charges for returning a vehicle then landed with a £650 bill. Both companies have no respect for the customer and Glyn Hopkins even stating that no one else has complained so…..

We are currently looking at options to return our current and 3rd Nissan and steer clear as clearly being a loyal customer means nothing

Recently purchased a new Juke. However, they never tell you about NISSAN CONNECT. You find out about the massive problem when you receive the vehicle. The system is useless. Look at the reviews on the Google Play app, it is a disaster. Nissan offer no help with this issue. The system should not be available on an app. Hopefully the bad reviews will stop people buying a NISSAN and having a major problem.

Nissan replied saying contact them. This was a waste of time. No help with the problem. In the set up there is a satement saying TURN ON YOUR VEHICLE, NOTE THE ODOMETER VALUE. At this stage the system states SORRY SOMETHING WENT WRONG. PLEASE TRY AGAIN. This problem just repeats. The system is useless.

All staff are friendly service is fantastic, I got a curtsy car while my car was being serviced and MOT. I was kept up to date and got a call when it was ready to be picked up.

I ordered a Nissan Micra Evolve in April and was given an expected delivery date of 15th July. When I contacted the South West Nissan dealership in Sidmouth to check the situation I was given a vague assurance of delivery in September, which I fully expect will be further delayed when I next enquire.

Car went in for a warranty replacement engine due to engine failure after 40k miles. Engine was replaced but the vehicle was returned in a terrible condition with a drive issue and is now being dismissed by Nissan for an issue they created during the failure and repair. Already contacted Customer Services and they inform me that they have closed the dispute even though a solution hasnt been provided. I've started Legal proceedings

I originally left a review on 30th April and received a reply from the team asking me to send them a message via their inbox. I did exactly that straight away, but it's now been two months and I'm still waiting for someone to contact me about my issue.
I've even sent a follow-up message through Messenger, but I've received no response whatsoever. It's extremely disappointing to be asked to reach out privately, only to be completely ignored afterwards. If you're going to ask customers to contact you, at least have the courtesy to respond and resolve their concerns.