Nissan Motor (GB) Ltd Anmeldelser 

DO NOT BUY NISSAN

I have a Nissan Qahqai with endless problems. Such a cheaply made car here in UK. borrowing parts from other car makers has made this once iconic reliable brand to one of the worst UNRELIABLE cars ever.

I bought a brand new T33 X Trail the epower engine has failed and Nissan will not replace under the warranty claiming that the service intervals had not been followed they stated that it is 9000 miles yet the car itself states 9320 which I have followed with it being my work car some have gone over the 9320 and the service light was reset at the time of service, The warranty claimed that the car should of had 5 services but the main dealer sent them a picture showing that there was 1214 left until the 5th service even Nissans own customer care services say it should be repaired as it has been regularly serviced I think it is shocking when the car cost £46000.

My car suffered a major engine failure and has now been off the road for over a month. Nissan promised an update by 2 September — nothing. I’ve chased repeatedly and still no answers.

I don’t know whether the new engine will have a warranty, how long repairs will take, or whether the engineer they sent was independent.

Having a loan car doesn’t excuse the complete lack of communication or the delays. This has been one of the worst customer service experiences I’ve ever had.

Nissan have the worst customer service I have ever experienced!
I have recently had cause to complain and they ignore your emails with no answers.
I then wrote to the Managing Director’s Team who to my disbelief also ignored my email with NO REPLY!!! This tells you everything about Nissan!!!
Please think very hard before buying a Nissan car, their after service and customer service is non existent!!!
I have owned Nissans since 2004 but will never buy another Nissan vehicle!
Ignorant company and management appalling just ignoring customers emails!
I will now be buying a make of car where you feel like a valued customer!
Don’t buy a Nissan that is from my experience, worst company ever and by looking at all the other negative reviews this proves my point!!!!!!!!!

Don’t buy a Nissan! Especially a Juke! Clutch issues and you’re on your own when it goes wrong! The Customer service is horrendous’
This is the review I left for the dealership but I have changed the name to Nissan Dealership as this would apply to any of their dealerships because Nissan just don’t care and don’t bother to get back to you. The dealerships basically represent Nissan GB and sell the cars on their behalf!

Buy a different make of car please!

Don’t purchase from a Nissan dealership - you will regret is as we do! The dealership appears to be all that you expect of a main dealership until something goes wrong and you ask them to repair what was clearly a faulty vehicle at sale at their cost. They refuse to because although the vehicle was under 4 years when purchased and we have only done 4000 miles in it in 7 months the clutch has gone! Quoted us £2300. Not possibly our fault when we had a Honda previous to the Nissan Juke and drove over 50000 miles in it over a number of years and never had an issue with clutch. Can you imagine purchasing a vehicle from a main dealership where you know you pay over the odds and such a huge component breaks after such a short number of miles. You have a warranty which they won’t pay out on because it’s classed as wear and tear and it fails at 7 months and you have to try and find £2300
You may as well go to a local garage and buy a vehicle much cheaper because they aren’t reliable at a Nissan dealership.
I am more than disappointed
Legally as per the consumer rights 2015 act as just over the 6 months mark, we have to prove the car was faulty at purchase snd they know this, so won’t pay to repair it. The dealership are not what I would call decent people to do this.
Nissan GB are useless! Nissan jukes are renowned for clutch issues but unless you pay for internal diagnostics you can’t prove it’s a mechanical failure.
You can not rely on a Nissan juke so don’t buy one and you definitely can not rely on s Nissan dealership so go elsewhere!!
We will be seeing them in court but it is hassle we could do without!

Your cars can only survive with apps these days- All seem to fail miserably. Every month we are told it needs a software update? Now even Nissan connect has packed in past month as you can no longer update it! Now display units are turning off as they have a Bug and no explanation as to a fix? Display unit screens also now found to have issues with anti glare screens! Terrible Cars.

A couple of months after buying my brand-new Nissan Qashqai from the Nissan dealership in Crewe, I received a letter explaining that there was an issue that required a "Recall appointment" so that my car could have a software modification. There was no offer from them to come and collect my car to get the job done and no offer of a courtesy car for me to use while my car was being worked on. This meant of course that I would have to arrange to drop my car off at Nissan myself, arrange for someone to take me home after the drop off and then take me back again to collect my car once the job was done. Not ideal but the work needed doing so I booked an appointment on their website which was at an appointed time of 11.30am, with a collection time of 12.30pm, when my car should be ready. Because it would be easier for me to drop my car off the DAY BEFORE the actual appointment date, I phoned Nissan and asked if this would be okay. The lady I spoke to said it would not be a problem and that I should drop my car keys off at the reception desk. I arrived at Nissan and went to the reception desk to hand over my car keys. Instead of taking them, the two ladies at the reception asked me to go to the end office on the left and hand the keys to Lucy???? Not what I had been told but hey ho. I got to Lucies office and she was on the phone. She looked up at me and suggested I take a seat and wait. I declined and waited by her office door as my wife had dropped me and was waiting in her car to take me home. After waiting for several minutes, I asked Lucy if she was going to be long. She said she would be and could she help. So I quickly explained why I was dropping off my car and which bay it was parked in. At her request, I even left her the letter that explained the reason for the car being dropped off. Of course, dropping off my car was a massive inconvenience, as was arranging for someone - my wife - to pick me up in her car after the drop off and then take me back to collect my car once the job was finished!!
On the next day, the day of the actual appointment at 11.30am, despite the completion time being 12.30pm, I waited until 1.45pm for a phone call to say my car was ready, which I never received. So, at 1.45pm, I phoned the Nissan Dealership to see if my car was ready. I spoke to Leah who explained that my car had not yet been worked on. She put me on hold while she spoke to Lucy, the lady I had dropped the keys and letter off with, who LIED and told Leah that she (Lucy) had told me that my car might not be ready until 5.00pm. NO SHE DIDN'T!!Not only do Nissan expect customers to organise their own time and effort and expense and inconvenience in order to get their car into the garage for a fault fix that is not their own fault but they are completely INCOMPETENT AND they also resort to LYING. Leah made some effort to FINALLY get my car worked on and phoned me just before 4pm to say the work had been done! I was angry of course and so after collecting my car, I placed a bad review on Google. I quickly got a reply from the Nissan service manager, asking me to contact her by email, which I foolishly did. This service manager responded with a brief apology for the confusion over the appointment time but followed on by trying to FOB ME OFF with my other complaints. She COMPLETELY IGNORED the fact that Lucy had LIED when she said she had told me that my car might not be ready until 5pm. I actually raised this lie issue with her again and she completely ignored it AGAIN. She offered me a 15% discount off my first service but I will NEVER use Nissan Crewe ever again. This sort of discount offer is a common routine to try to get angry customers to forget the wrongs that have been done and no doubt it works with many people – BUT NOT ME. I am completely DISGUSTED by Nissan Crewe and especially the way that the Service Manager not only tried to fob me off but has basically condoned the lie of her subordinate Lucy. I will NEVER use them again for any reason or buy another car from them. My wife also bought a used Nissan Juke a few months ago and it was due a full service and needed some repair work doing. She had planned to take it Nissan Crewe. But since my experience, she took it to ANOTHER GARAGE instead and spent over £800 on the full service and repair, which was done on time, as arranged and without lies, something Nissan Crewe are incapable of doing!!

Disappointing experience with paid subscription service
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I am writing this review to detail an ongoing issue with my paid monthly subscription for Nissan App.

​Despite paying the recurring subscription fee, the app services have been completely unavailable for weeks due to persistent outage errors and maintenance issues. I have reached out to customer support to report the problem and request resolution, but the service remains non-functional while payments continue to be processed.

​I expect paid services to be rendered reliably. Until the service is fully restored and outages are resolved, I cannot recommend this subscription.

Very disappointed with Nissan – would not recommend

I bought a 2021 Nissan Qashqai from a dealer (not a Nissan main dealer). At the time of purchase, the car had only done 11,000 miles, and it currently has around 20,000 miles on the clock.

I was extremely disappointed to discover that the car has developed a problem with the auxiliary/sub battery, which now needs replacing.

After looking into the issue, it appears that this is a relatively common fault with these vehicles. Despite the low mileage and age of the car, I have been quoted over £1,500 to repair the problem.

To make matters even worse, I have been told that a Nissan main dealer may take a minimum of 16 weeks to source the replacement battery. This is completely unacceptable for what appears to be a common issue.

I contacted Nissan regarding the situation but received no offer of compensation or goodwill contribution. I also found the customer service extremely disappointing and unhelpful.

Based on my experience, I would not advise anyone to buy a Nissan. A relatively new, low-mileage car should not be facing such an expensive battery-related repair, followed by a potential four-month wait for the necessary part.

Very disappointed with both the reliability of the vehicle and Nissan’s response to the problem.

Just had a message about my warranty running out after only three years no seven year warranty from Nissan, doesn’t fill you with confidence so it’s time for £££££££££ to extend it and also have open your wallet to keep the app features, I won’t be doing either. Not confident at all with Nissan or is it Renault no where near as good as the older cars. My last one I’m afraid.

My review is about the nissan connect app for the electric cars. I have had endless problems with the app. Always offline. We were informed that it would be going under maintenance over the weekend and would be back online on Monday morning. It is still offline and now states it will be back online on Thursday 16h00. Not having access to the app interfers with my smart charger at home which means if I charge at home I pay 32p per Kw versus 8p per Kw when the app works. Who is going to pay me the difference for these extra costs? So now i cannot charge my car. I had to charge remotely yesterday but could not access the app to monitor the charge therefore I had to sit in the car and constantly get out and in to check the level, just to mention it was raining. I know when upgrades happen there can be teething issues but this is now taking too long to rectify. I phoned customer service and all I got from them was that they are working on it and it would be fixed on Wednesday but today is Wednesday and it is still not fixed. This is poor customer service. UPDATE I have again contacted nissan customer service only to be told there is nothing that they can do except advise me the app will be working later today. This is what we have been told all week. I have had to charge my car without the intelligent schedule due to my charger not being able to connect to the nissan app. Who is compensating me for this additional costs???? The app has been off for a week now. Why is there not a work around? You cannot expect customers to be out of pocket and inconvenienced for this amount of time. Totally shocking from Nissan. I will never buy another Nissan car. Further UPDATE app now delayed again till Saturday. This is beyond a joke. How am I to charge my car. UPDATE app still not working now states Monday 20h00 that is over a week that this has been off. Surely someone in a senior position at Nissan should be taking accountability and resolving this. Again my question has still not been answered, who is going to pay for the additional costs I am incurring. Please do not reply to this and tell me to contact customer service as that is a waste of time. I have done that twice and all they say is they are working on it. No resolution. UPDATE 31 Aug, app now says will be operational 4 Sept. This is beyond a joke now. NEVER BUY A NISSAN.

I have now been without my vehicle for over three months due to an issue being handled by Nissan Maidstone and Nissan's technical support team.

The required part was ordered and delivered, but fitting it apparently requires software that Nissan Technical need to provide or configure. Since then, nothing has happened. The dealership says the only way they can contact Nissan Technical is through a portal and that they have chased them daily. Despite this, Nissan Technical have not responded at all.

Three months later, I am still without my vehicle and no one seems able or willing to take ownership of the situation.

I also complained directly to Nissan Customer Services. Frankly, calling it "customer service" is generous. They have been unhelpful, ineffective, and unable to provide any meaningful support or escalation.

This level of service from a global manufacturer is shocking. The complete lack of communication, urgency, and accountability has been incredibly frustrating.

My env200 was diagnosed with a faulty battery in January 2026 in Gly Hopkins St Albans they sent my vehicle to fish brothers in January for a battery replacement under warranty told it would take 14 to 28 days replacement phoned every other day then to be told 3 months later they stopped making a battery for my vehicle in 2022 and would have to implement the Nissan buy back scheme 8 months later lie after lie from Nissan customer service Nissan should be ashamed of themselves I would never ever buy another vehicle from Nissan again I now have to take Nissan to court

Today I have written to Nissan GB to take them to a small claims court.

12 phone calls
6 emails
phone calls directly from KAP nissan to them

Ignoring my request , brushing me off as I saved an engine replacement.

NEVER DEAL WITH NISSAN GB. The worst customer service ever. DO NOT BUY NISSAN! its a big mistake.

We bought our Nissan qashqui from macklin motors Nissan 3 years ago brand new almost £40k! 3 years later power steering stops working …. Lo and behold few weeks past warranty. Warranty allows 60,000 miles to be driven in 3 years. My Cars done 20,000miles. Had to take it to Marshalls Doncaster who said £175 just to look at it. Paid that. Waited all day to be told we needed a whole new steering rack and sensors. It would be a 3-4 day fix and a few days to order part! Starting cost £2800. I was told to contact Nissan uk and that they possibly would make a good will gesture and fix the problem as it’s clearly a defect and not wear and tear. I did contact them and been messed about and lied to for a whole month!!! For today to be told oh we’ve just heard back from Doncaster Nissan, we aren’t able to help you as good will gesture, as your services having been done in a Nissan garage. It may be non genuine parts you’ve used. I told him no parts have been changed it’s only had one mot as brand new car! I asked why a big issue like a steering rack should need replaced after 20,000 miles, he just kept repeating wear and tear. Clearly if that’s the issue they are very very poorly made, as I’ve spoken with several mechanics who said this issue shouldn’t happen in a 20 year old car. I’m so disappointed it’s taken them one month to come back to me and pass me from pillar to post for all these weeks !

Been a Nissan owner for 3 years and the service from Nissan and their dealership (Hendy) has been atrocious. Some highlights:
- remote services stopped working - took 3 months, 5 dealership visits and a ridiculous amount of emails with Nissan to resolve. At 1 of these visits they scuffed up 3 interior panels, at 1 they punctured a tyre and at another they returned the car to me with the glovebox hanging off?
- part quality and QC is very poor. I emailed support asking for a replacement to a piece of the front grille which is delaminating. After 3 months of no reply I raised a complaint and was told I needed to pay for a diagnostic at the dealership to see if it was even covered?

Everyone at Nissan and their dealerships seem committed to ensuring you have the worst customer experience possible.

They will likely reply to this review asking me to get in touch. We all know that’d just be a waste of time.

Absolutely disgusting service. Car was collected at end of lease at the start of June and I was told the report would be with me within an hour or two. Despite numerous chasers I was told that the report was not available and the car was still being inspected! Eventually I gave up trying to get any answers. Almost two months later at the end of June I received a letter in the post with a 'FINAL DEMAND' for £308 and referencing that I had the report. I immediately raised complaint with Nissan - several days later I got an automated email back to say they cannot locate my account and therefore cannot do anything with my complaint. I sent several more emails requesting their complaints procedure and eventually I received a letter in August to say I had a case handler who would be in contact with me to get more info but I should pay the £308 immediately to avoid financial penalties. I have been trying to call their payment line but get told I am in a queue and then get cut off or when you ring it simply tells you they are too busy and not taking calls. I have never received such abysmal service. Even to this day, nearly 2 and a half months after my car was collected, I have not seen the inspection report - avoid at all costs.

Booked an urgent recall with startin Nissan powick Worcester .Had the confirmation email and text to be told when arriving at 8am as planned i didn't have a booking!! couldn't even find my number plate on the system .My car is a Nissan x trail.No offer of getting my recall done or apologies.Then told me they could arrange to collect and drop off my car and charge me!!complained to customer services and lodged a formal complaint .Paul the manager at startin called me late Friday the day after my appointment and said he would call me Monday to sort still waiting for that phone call.Ove raised the complaint to general manager now and still no apology or phone call.They obviously don't take complaints or urgent recalls seriously.If something happens to me in the car due to the recall issue I will personally hold startin garage powick responsible .Avoid this garage and go elsewhere.The manager ,the reception desk customer service is beyond appauling

Got a car on pip! Used the assists for all trips for about 5 months and nearly crashed with the assists being the problem on many occasions.
Slams on breaks with car Infront! Stalls.
Sees people on path slams on breaks! Stalls.
Driving on motor way picks up cars beside you and wants to turn into traffic either side of you then the car panics and slams on its breaks.
Doesn't want the driver pulling away at speed and cuts the engine.
I took the car in for checks and no faults were found, even though with 5 people in the car as witness to the worst event, nissan blamed the driver, I was verbally attacked by the manager who blames my driving abilities!
History driver in London accident free since I was 17 now 42 still driving zero points.
Woke left young kids telling me I can't drive properly while their car is designed to crash.
Took off all assists on car and have had zero issues with the car! ZERO!
Also took the car in on a pip scheme which is all paid for and they tried to charge me for extra work! Nissan also told me on day of service it would be done asap! told me the car would be looked at within hours, so I waited waited till mid day and still no response from nissan service! so I was given a taxi home by pip not by nissan! Nissan ignored me in the rain and freezing temps. New I came from Horley on pip.
Without assists I love the car but due to the situation behind the car and treatment I received from staff because I questioned their car was disgusting and I will never be using nissan on the scheme again.
If I could give less stars I would.
My dates are out a bit I cannot remember the exact date theirs been so many issues.
Unsorted.
With assists on to this day the car is a death trap.
It's a trap assists do not work on UK roads and will cost you your driving privileges..

Dear Members of the Executive Directorate,

I am writing this communication not to request further customer service intervention, as my efforts to seek basic professional assistance from Nissan Motor (GB) Ltd have been utterly unsuccessful. Instead, I am writing to place on the official record a damning and unreserved assessment of the corporate conduct, systemic avoidance, and total lack of care I have experienced at the hands of your UK customer care team, specifically through a handler named Shane.

The treatment I have received as an elderly, infirm, and vulnerable consumer living with dementia is a permanent stain on the corporate image of the Nissan brand.

You should be aware of the following specific failures regarding your customer care department and the Managing Director’s Office:

Fixated Prevarication: Your representative, Shane, proved to be completely fixated on avoiding my core problems. He spent an exhaustive amount of time insisting that Car Care Plan was entirely disconnected from Nissan, attempting to distance the manufacturer from a branded product sold directly at an authorised Nissan point of sale.

Corporate Deflection: The fact that my financial refund was eventually secured from Car Care Plan is entirely independent of Shane or Nissan's customer service apparatus.

Evasion and Obscuration: Shane proved himself to be a master of procedural obscuration. When faced with the reality that an unannounced dealership relocation to Cribbs Causeway forced an impossible journey upon a vulnerable person recently discharged from hospital, your team chose to unilaterally close my file rather than face their ethical and regulatory obligations.

To use the brand name of an international company to secure sales at the dealership level, only to employ lower-level handlers to mock, ignore, and stonewall a vulnerable consumer when an operational issue occurs, represents a complete collapse of basic business ethics.

My comments regarding this experience are well-documented, and the evidence of ignored emails and unreturned phone calls remains within your computer networks. I am copying your regional and global customer experience leadership so they may see precisely how the UK executive complaints apparatus treats the most fragile members of the motoring public.

Yours sincerely,

J M Coles.