Nissan Motor (GB) Ltd Anmeldelser 

I would say the least helpful Brand Nissan that I have ever dealt with, I have a Nissan Navara that needs a new adblue tank ! My Navara has been at Yeomans Nissan since April 24th 2026. Waiting for a tank with no date of when it will be delivered as on back order ,Numerous calls to Nissan, passed around to different advisors still no help at all I’m hiring a vehicle for all this time , no goodwill from Nissan, no updates from Nissan apart from on back order!! they have no interest in the customer or satisfaction in what they sell, no wonder they are declining as a Company. There ratings show the dissatisfaction that the customer feels so be very careful before putting hard earned money into buying a product that they won’t stand by. I will never buy a Nissan again ! . Who knows when my Navara will be fixed 9 weeks and still counting and Guess who will be thousands out of pocket ( the Customer)
Now on week 12 waiting for adblue tank, no date for part delivery, Nissan uk customer services are appalling no help, waste of time calling or emailing, they don’t listen or understand they need customers to buy the Vehicles they sell !!!!!

I have only the highest praise for Shelbourne Nissan Portadown N.Ireland when purchasing my Qashqai.
The salesman Frank Hughes was very professional and a credit to Shelbourne Nissan.

My vehicle is less than two years old and has covered just over 14,000 miles. A few weeks ago, I noticed the paintwork beginning to bubble unexpectedly, this was around the time the temperature reached 30+ degrees. Upon closer inspection, it was clear that the affected area was deteriorating significantly, with the bubbling spreading over time. At this point there was no sign of a chip in the paintwork and this was just bubbles.

I reported the issue to Nissan and arranged for the vehicle to be inspected. Following the inspection, I was informed by the Nissan Letchworth team that the damage had been caused by a stone chip and, therefore, would not be covered under the paintwork warranty.

I strongly dispute this conclusion. The bubbling appeared before any paint had broken away, and there was no stone chip present in the affected area when the issue first developed. It was only after the paint had started to bubble and fail that a small section of paint flaked away. In my view, the evidence clearly points towards a paint defect rather than impact damage.

The explanation provided appears to be a convenient way of avoiding responsibility under Nissan’s paintwork warranty. Nissan’s warranty documentation states that defects in paintwork are covered, whereas stone chips are excluded. By attributing a clear paint failure to a stone chip without sufficient evidence, Nissan Letchworth appears to be attempting to invalidate a legitimate warranty claim.

I challenged this assessment and explained that I did not accept the stone chip diagnosis. I was then advised that the matter would be referred to the claims team, who would contact me directly. More than three weeks have now passed, and I have received no communication, update, or response whatsoever from the letchworth team.

The level of customer service throughout this process has been extremely poor. Not only has there been a lack of communication, but there also appears to be a predetermined effort to dismiss warranty claims rather than properly investigate them. Furthermore, I have since found numerous reports online from Nissan owners experiencing similar paint defects, with allegations that warranty claims were rejected on the basis that the damage was attributed to stone chips.

This experience falls far below the standards I would expect from a manufacturer that promotes itself as being committed to customer satisfaction. Rather than addressing what appears to be a recurring paintwork issue, Nissan Letchworth’s approach has been to deny responsibility and leave the customer without support or resolution.

Disgusting service. DO NOT BUY A NISSAN!! Purchased a nissan Epower Eforce Tekna plus in the first two years its had a number of issues from recalls to faulty battery to faulty generator and every time I have to take it to a dealership in Leicester Marshall Nissan due to no fault of my own I have to pay and HIRE a car to get home. NO Courtesy car provided.

The dealership also left scratches on my car bumper clearly visible when it was not there before drop off. They then lied on a number of occasions and all nissan head office did was call them and took their word. I stated they should view their CCTV.....oh they said the CCTV does not work. they said to head office they gave me a courtesy.....they never did! prove it. Eventually they offered me a £50 voucher to spend at their dealership. They wont even look at the scratches for that amount. A complete insult.

Absolutely appalling service from NISSAN. I'll never buy a Nissan again and neither should anyone else. This is their best level of service and its taken several weeks of waiting.

I have dealt with Dalgleish Nissan in Galashiels and leased 4 Qashqai and 1 X Trail over 15 years and the service has always been excellent 5 Star service. In Nissan wisdom they decided to take the Franchise of them and give it to Western Nissan in Loanhead. They now have to order Nissan through this Garage. They Supplied a car that was not the car I ordered and due to design changes were not suitable for my disability Dalgleish has tried to get a change of vehicle and Western invited me up to see if any the two were suitable. We got there on our appointment time and the Salesperson we were supposed to see did not come out to see us until i demanded it The cars we were supposed to see were not there and Dalgleish is still trying to get answers Western score of one and will never lease another Nissan.

Nissan's handling of an officially diagnosed, safety-critical hybrid inverter fault on my lease car has been an absolute disgrace.

The vehicle suffered an electrical breakdown, and despite main dealer diagnostics confirming severe underlying fault codes, Nissan entered a coordinated "corporate loop" with the leasing company Arval and the RAC to shuffle responsibility away.

Instead of prioritising public safety and customer wellbeing by authorising an immediate recall, repair, or proper recovery, Nissan issued a deadlock statement passing the buck. They have shown zero accountability for a major failure of their own high-voltage technology, demonstrating that once a vehicle leaves the showroom, driver safety and consumer care become an afterthought.

I bought a new Nissan Quashqai epower on 6th Jan 2025. And almost immediately started to have problems. It was first the dashboard. Every fault possible came up, then not long after that the entertainment system started to play up. Saved radio channels disappearing, also same with saved phone connections. These problems continued, and still are a problem, and have been for over a year. I have lost count of the any of time I have been back to dealership, and only get a software up date. It was only a couple of months ago on one of my MANY visits to dealership, I told them I have had enough of this software update every other month, I wanted some sales done. They suggested I replacement entertainment system, but said I would have to get in touch with NISSAN GB. I had already been in touch with them because of on going problems and the amount of visits to dealership. So I passed on details to them. I got new equipment fitted, but lo and behold, it never worked. Every day I was having to reset everything. These details were passed on to Nissan GB, but the person that was dealing with it, never got back to me. After 2 weeks of waiting to get fixed, my car went in. It lasted one day and is back to same problems.
Again I have been in touch with Nissan GB , but still no answer.
Basically I have had a car for 17 months and it has never been fit for purpose, and that could be why they are ignoring me

Visited garage for an annoying rattle (under warranty), 2nd visit for same issue.
Arrived at garage and asked if rattle was obvious this morning and I mentioned less obvious when weather warm. The Nissan response was “why don’t you bring it back when it’s colder”. This was not particularly helpful after a 50 minute drive to get to the garage for 8.00 am.
I was told to wait and 10 minutes later told they didn’t know where my courtesy car was, but they knew it had a puncture, so would I wait to see if they could sort something out. Having a busy schedule I did not have the time to wait for something that may not materialise and had to leave in my car.
Nissan appears to happily accept sub standard service levels from some of its dealers.
Maybe answer is to “go Chinese”.

Never buy Nissan electric cars. Ev fault codes comes on dash and then doesn’t start . My car ended up for repair in warranty more than 7 times in 8 months. Issue was still there. No after sale service. Faulty cars ever . Never buy them . Buy Toyota hybrid instead.

The worst customer experience of my life.

The product is materially defective (and failed a month outside of the warranty period, which of course happens and is not the issue).

It would not start and the dealer network refused to receive our vehicle within the breakdown cover warranty period (approx 6 weeks) provided by the last service, due to lack of capacity - which is either due to excess defective Nissans, or inadequate maintenance capacity - either way - beware of this data point. This pushed the cost of recovery, completely unnecessarily on to us. Nissan and dealers refused to assist (“your problem”).

This also meant that we had no functioning vehicle - again, zero recognition of the practical issue this created for us and 5 months later, our vehicle (a Nissan Ariya) is still defective.

We arranged to start the vehicle and (successfully) gambled on taking the vehicle to a dealer (far away from us, due again to capacity issues - no room at Glyn Hopkin St Albans).

Having incurred the costs and practical cover to get the vehicle to the dealer and recover it, we collected the car.

We subsequently discovered the electrics were defective, and the repair had not been completed, and that the dealer had failed to undertake basic checks before returning the vehicle.

We have spent the last 5 months corresponding with Nissan customer service. The representatives change, as does the stance and story from Nissan. Multiple follow-ups across weeks are required to procure even a single response, and that response is nearly always unhelpful, obtuse and dismissive.

It seems to me that Nissan GB has essentially accepted that their product is deficient, and presumably they are consequently overwhelmed by complaints, and thus their attitude and approach to customer service is accurately reflected by the feedback and scores here; they do not care, and it is all your problem.

I would never contemplate buying another Nissan and consider myself an anti-brand ambassador.

1) The product is uncompetitive
2) The dealer / maintenance network is inadequate
3) Service quality is a fail
4) Customer service is appalling.

Avoid at all costs.

Subject: Formal Complaint – Ongoing Fault With 2022 Nissan Interstar

Dear Nissan UK Customer Services,

I am writing to formally complain about the handling of repairs to my 2022 Nissan Interstar.

Over the past six months, I have paid approximately £9,000 in repair costs, yet the original fault remains unresolved. This situation is completely unacceptable. As a working vehicle, the Interstar is essential to my livelihood, and the extended downtime and repeated repair attempts have caused significant disruption and financial strain.

I entrusted Nissan and its authorised repair network to correctly diagnose and fix the issue. After multiple visits, substantial expense, and half a year without a proper resolution, I am extremely disappointed that the vehicle is still not repaired.

I now require:

* A full explanation of the work carried out to date
* Justification for the £9,000 charged
* Immediate escalation of this case
* A clear plan to permanently resolve the fault
* Consideration of reimbursement or goodwill compensation given the time, cost, and inconvenience
The 22 reg van has now been sold for parts as nissan could not fix it!!!

My 2018 Nissan Juke (ND18BJX) has covered only 34,000 miles, yet it has suffered complete gearbox failure. An authorised Nissan dealer diagnosed the issue and quoted £7,207.92 for replacement.

I contacted Nissan UK requesting goodwill assistance because a major component like a gearbox should reasonably last far beyond 34,000 miles. Instead, Nissan classified the failure as “wear and tear” and refused any support.

What is most disappointing is that the case appeared to focus only on vehicle age and warranty expiry, while completely ignoring the exceptionally low mileage and the fact that such a major failure at 34k miles is far from normal consumer expectations.

After repeated complaints and escalation to Nissan’s Managing Director’s Team, Nissan confirmed their decision was final. The case has now been escalated to The Motor Ombudsman.

I bought Nissan expecting reliability and fair customer support. Sadly, this experience has seriously damaged my confidence in the brand.

Suggestion to Nissan:
Please review how low-mileage major component failures are handled. Customers experiencing catastrophic failures at 34,000 miles should receive fairer consideration instead of generic warranty-based responses.

The Nissan Juke: A Cry For Help on Wheels

I was recently given a Nissan Juke as a courtesy car, which feels a bit like being offered a soggy sandwich when your proper lunch is delayed. Technically it’s food, but you’re not exactly thrilled about it.

Let’s start with the styling. The Juke looks like someone asked an AI to design “a car with anxiety.” It’s grey too — not an exciting metallic silver, just the sort of grey you associate with wet Tuesdays and tax returns. If boredom had a paint code, this would be it.

The infotainment screen appears to have been installed as an afterthought by someone wielding double-sided tape. It’s enormous. Not integrated into the dash so much as perched awkwardly on top of it like a teenager balancing an iPad during a Zoom lesson. Every time I looked at it I expected it to fall off mid-roundabout.

Driving it is less “operating a motor vehicle” and more “negotiating with an overprotective robot nanny.” The car simply does not trust you. At all.

Go 1 mph over the speed limit? BEEP BEEP BEEP.
Drift slightly near a white line to avoid a pothole? The steering wheel yanks itself back like the car believes you’re attempting a high-speed escape from prison. Trying to give cyclists room while overtaking becomes an exciting mini-game called “Will The Car Let Me Survive This?”

And the beeping. Sweet mercy, the beeping.

The Juke beeps at everything:

* Speeding
* Lane drifting
* Existing
* Possibly having independent thoughts

At one point I’m fairly certain it beeped because it disapproved of my music choices.

Then there’s the gear change indicator, confidently suggesting completely ridiculous gear choices. “Shift up now,” it says while the engine is clearly begging for mercy going uphill at 17 mph. Thanks Nissan, but I’ve actually driven a car before.

The reversing camera is apparently visible from space. It occupies half the dashboard and provides a cinematic IMAX-quality view of a Tesco car park. Useful if you’re directing aircraft. Slightly excessive for reversing into Bay 14.

All these “safety” features raise an important philosophical question: if I genuinely need this much electronic intervention to keep the car on the road, should I perhaps surrender my licence and take up knitting instead?

The Nissan Juke doesn’t drive with you. It supervises you. Judgementally.

In conclusion, the Nissan Juke is ideal for anyone who has always dreamed of being nagged by a household appliance while travelling in a startled-looking shoe.

Paul Spencer at Nissan was very helpful and took as though every stage of mobility always there to help with everything and made us a cup of tea

STAY AWAY from Nissan and take your business elsewhere.

They’re wonderful when it comes to selling you a vehicle, service plans, and extras — but once the sale is done and problems start, they’re an absolute waste of time.

I bought a 2018 Juke and after about a week, hidden scratches started becoming visible. I’ve also had ongoing issues with the radio, yet they still want to charge a diagnostic fee just to look at it.

I’ve dealt with both the dealership and customer relations, and neither have been helpful in the slightest. Completely disappointing experience from start to finish.

Honestly, I really wish I’d done more research before making the mistake of buying from this company.

We broke down in Llandudno 5/5th and were taken to WR Davies Nissan in Rhyl, where we were helped by Peter, who went over and above to get us home to Stoke on Trent. Unfortunately, a repair wasn’t viable, but all of the team there made us feel comfortable, eventually after much discussion between Nissan and the RAC, Peter arranged an Uber at no expense to ourselves to get us home. Thank you Peter 👍

Won’t give goodwill on a £200 charge which was partially their fault. You spend all your money on a car and get nothing in return. And 3 weeks of calls and emails to get to a blanket no. Will never be buying again

Extremely poor support and inconsistent communication from Nissan

I would not recommend the Nissan Qashqai based on my experience.

I have an ongoing issue with the lithium battery after a recall and software update, which triggered a Battery Management System error.

Nissan head office initially told me the issue would be covered under warranty and even confirmed a goodwill repair. I followed all instructions through an approved dealership, but since then the communication has been inconsistent and confusing.

My case has been:

* wrongly marked as closed despite my responses
* affected by claims that the approved dealership “could not be found” in their system
* repeatedly changed in position, including asking for additional diagnostics that have already been done

After my detailed follow-up email, I have now received no response at all.

The main issue is not just the fault itself, but the lack of reliable support and disappearing communication from head office once the case becomes difficult.

Very disappointing experience overall.

See my reply at the bottom of this original review as I cant reply to a reply on this platform.

I purchased a brand-new Nissan three years ago, and it has only done 22,000 miles. Recently, the clutch failed unexpectedly. The dealership quoted me over £2,000 to replace it. When I asked them to inspect the car for a potential manufacturing fault, I was told it would cost around £160 per hour and could take up to 8 hours.
The dealership, Shelbourne Motors, asked if they looked at the car would I removed negative reviews I had posted about their service. So they toke the car to the dealership and This is when they quoted £2000+ for the repair
They also claimed the flywheel needed replacing, despite there being no evidence of any issue—this felt like an attempt to inflate the repair cost unnecessarily. They only toke the car and parked it at the dealership and wouldnt look at it until I agreed to pay £160 a hour for a minimum of 8hours. So they only used RAC to recover it so I would remove the reviews this felt like another unhanded scheme to get what they want and deliver nothing

I later had the car inspected by an independent mechanic, who confirmed that the clutch itself was in good condition. Instead, the clutch plate had bent out of shape due to poor installation. The car had been fully serviced by Nissan just two months prior to this incident.
The most serious issue occurred when my wife was driving with our two children. While stopped at a red light, the clutch plate jammed, forcing the car into gear and pulling it forward into oncoming traffic. She managed to switch off the engine just in time to avoid a collision. This was an extremely dangerous situation and could have resulted in a serious accident.
As a result, my daughter is now afraid to get back into the car.
After raising the issue with Nissan UK, we were offered a £300 voucher to be used only with Nissan. This would not even cover the cost of parts, let alone labour, and does not reflect the seriousness of what happened.
In my opinion, the Nissan Qashqai raises serious safety concerns and should be properly investigated. This experience has been extremely distressing for my family, and our dealings with both Nissan and their approved dealer have been very disappointing.
We are now left in a position where we feel we have to sell the car because our family no longer feels safe in it.
Overall, this has been a deeply frustrating and concerning experience. I would strongly urge others to be cautious.

REPLY:
I have messaged your company on Facebook as per request.

As I stated in the details above that we have been in contact with Nissan Uk for over 3 months and you offered us a £300 voucher that can only be used in Nissan. That Wouldn’t even cover the parts for the repair let alone the Labour. We found this unacceptable.

I am 6 months into my rejection case, the case has gone through 3 case handlers, a supervisor and countless periods of 0 comms. At one point my handler went AWOL and the case wasn't reassigned.

I have a financial ombudsman case underway and am about to now raise a Motor Ombudsman case.

I am told something will happen then it doesn't then they chase, then nothing happens, rinse and repeat.

We were told the replacement vehicle was sorted and then it wasn't, then they needed to inspect the original vehicle (issue from new), now it's a week waiting for them to register the new one. The new vehicle has been sat at the dealer for weeks now without us being able to actually get hold of it. In the mean time we have had 3 loan vehicles and 2 hire cars (paid for by Nissan).