Nissan Motor (GB) Ltd Anmeldelser 

My 72 year old mum bought a Nissan micra (22 reg) and 52 days after purchase it caught fire and was destroyed whilst she was driving it with the grandkids in.
Nissan GB refuse to investigate the cause of fire and suggest mum should just claim on her insurance despite having paid extra for warranty and having consumer rights. They don’t seem at all concerned that this could happen to one of their cars so soon after purchase.

UPDATE - my car is still at the garage and Nissan is not able to update me on the arrival of the part. Nearly 3 months!! Very poor communication and customer service.

Nissan Leaf at the dealer for nearly 7 weeks now, they are waiting for a part to arrive. Dealership told me to chase up the part with Nissan directly. Nissan is not able to tell me where the part is 7 weeks down the line. I still have not got a case manager assigned. I was told I would be able to get a courtesy car and then someone at customer service misinformed me about that. No communication, really poor service and meanwhile that leaves me without a car. Looking at other reviews, it fills me with dread and will probably be without a car for a long time! I will never ever buy a Nissan again.

Where to start lol....my just over 3 year old juke (bought from Nissan in glasgow) broke down, I did google the problem and i ddid read that it appears to be a very common fault in these cars and many believe ot should be recalled due to this. Anyway, it was towed to Stirling. Didn't get my car back within given time frame and I constantly had to chase them up. Following the significant cost incurred you would think that was the end right? Nooooooo, 6 weeks later the car broke down with the EXACT SAME FAULT. So, the fault that was apparently fixed clearly wasnt, however they now have the car amd e centrally get it to fault (same said fault) however apparently this is completely different to the first 'fix'. This time they say its an oil leak in the automatic gearbox. Now please bear in mind this car was bought brand new, is just over 3 years old (so just out of Nissan warranty) AND the car had done less than 16k miles. Turns out this costs over £17k to replace! Anyway my biggest issue is if the car they claim they fixed it 6 weeks ago to which I trusted it was and paid the substantial amount, and the car broke down again with the exact same fault, shouldn't they be fixing it as the already assured me it was fixed? Noooooo, I have to pay again! I have had a terrible time with them and they had my car for over 5 months with no communication. I had to escalate to actual Nissan customer service, and to be honest, they have been just as bad. Finally went to pick my car up after the 5 months and the car wouldn't go! Also a 'gearbox error' flashed on the screen so I had to leave it there again to be 'fixed' again. So thousands of pounds and over 7 months of issues later, i finally have my car back. Will NEVER buy a Nissan again and i will absolutely steer clear of this dealership as their customer service is nonexistent. I am also taking this further as apparently Nissan have full trust in their dealership 😂😂 And the issues are still ongoing including the fact that while in their possession my car gained an extra 725 miles???

APPALLING customer service - now entered in to a row with Nissan customer service via the Ombudsman
Would never buy a Nissan again their attitude sucks
AVOID at all cost

The seal in my Nissan Qashqai headlamp was faulty. I contacted Nissan GB as my car was 4 year old to ask if they could help with a Goodwill gesture. They declined my claim as they said i had not been loyal to them as my car only had 2 Nissan service stamps out of 3. The dealer i bought my car from serviced the car on the 3rd occasion. I explained i had been more than Loyal to Nissan as this was our 3rd Qashqai. The goodwill certainly did NOT apply to us and it will be the last Nissan i will ever buy as NO Goodwill, unless you only use Nissan Dealers for service.

What a shambolic shower of sh1t Nissan Customer services are.
Case reference 02891301
Customer champion Derek Smith needs replacing, he’s heading a team if incompetent liars. Service agents telling me on every call into Nissan that my case manager was in meetings or breaks and that she would call me back.
She had actually left the business three weeks previous.
My car has been with the dealers since 2nd of February.
The dealers are top notch and honest, and are let down by Nissan at every stage of the repair process journey.

I’m sure Derek Smith would not appreciate this poor level of service, so why should his customers

I received the following cheering and encouraging email:

"Reactivate your account now

NissanConnect Services app has been updated and is now known as MyNISSAN.

Following a major technical update, the migration to MyNISSAN has taken longer than we anticipated. We sincerely apologise for the delay and for any inconvenience this disruption may have caused. We'd like to thank you for your patience while we worked to restore services.

To continue using our services, you need to reactivate your account. Either click 'Forgot password' in the MyNISSAN app or click the reset password link below to reactivate your account."

On doing the above malarkey, I found that my vehicle details had been lost and I had to go through the rigmarole of re-inputting everything, including the VIN number, plus the long-drawn-out, hit-and-miss process of "pairing" my Juke with the app. Manufacture date is now shown as "1999", an obvious nonsense. To cap it all, an email arrived after doing all this, saying "We're sorry to see you go". I'd gone nowhere!

Nissan GB/Europe should get their IT and software act together pronto.

BUYERS BEWARE !!! I bought Nissan X-Trail brand new from Glyn Hopkins Romford with yearly maintenance cover, and car just made 46K mileage. An engine failure alert suddenly appeared on the dashboard while driving and car stopped. The dealer confirmed from diagnostics that engine has knocked as a result of engine cooling system and thermostat failure peculiar to some Nissan cars. The dealer gave an estimated repair cost of £14000. The car stayed with dealer for 3 months to allow Nissan do proper investigation and correct the problems across board. Nissan refused to take responsibility and car still remain with dealer. STALEMATE !!! BUYERS BEWARE !!!

I have a qashqai 2022 and had problems with the entertainment screen ,it's a known fault being the anti-glare on it.i have had 2 replacements in warranty but the second is going now.Becouse the first fault happened in Warranty this one should be replaced as well.i won't take no for a answer if they try it and are more than happy to take the matter to county court as it's not fit for purpose.if I do this it will open the door to everyone if I win the case.The dealer as been good up to now but will see next week when they get back to me.i love a good flight when I think it's the correct thing

Absolutely appalled by the service we have received from Nissan, both servicing at a dealership and their customer service department.
Purchased a 2019 qashqai at the end of April, have driven it a below average amount and the thermostat housing failed in August. I can see now this is an issue they are aware of but don’t seem eager to fix before it affects consumers. The garage have had my vehicle for 5 weeks and after much chasing from me I’ve found out they haven’t even done a full diagnostic so I can’t receive a courtesy car (we’re still under warranty). I put a complaint in with Nissan who say they will contact within 2 days, yet I’m here a week later chasing for a response! No one seems to want to help. This has totally put my family off of Nissan , which we all thought would be a reliable company.

Reported a complaint in June re my new Qashqai. A case manager has still not been appointed. Endless calls met with "I have passed on your concerns ...." Complete loss of power on motorway for a fault which had a safety recall 8 weeks before which they hadn't told me about! No courtesy/ hire car offered despite Nissan Assistance saying I can have 1 for up to 3 days. Worse customer service ever. DO NOT BUY FROM NUSSAN.

SCAM ARTISTS!!!
Nissan know of thermostat housing fault in 2019 Qashqui which causes head gasket to blow. They are so aware of it they’re replacing under goodwill but DO NOT notify owners of this make and model this is the case. You’ll be left high and dry by Nissan if you get thermostat housing replaced outwith Nissan (which you will as you’ll have no idea why your vehicle has overheat and lost power. Also Nissans repair prices are ridiculous) they also won’t help if your full service history is not with them. Nissan are a complete joke! Had car for under 2 years and have had nothing but trouble and thousands spent on repairs. Good luck if you need to deal with LAUREN IN SERVICING at Parks Nissan Ayr. Never come across a ruder, unhelpful and unknowledgeable person in my life.
Get rid of your Nissans and buy elsewhere! Nissan after sales are shocking

Ps. Discuss what?! Customer Service has already said nothing they can do about head gasket failure as had thermostat housing replaced at local mechanic. Was told if had Thermostat replaced with Nissan it would all be covered under goodwill. NO ONE let us know after buying car from Nissan dealer 2 years ago that there was a known fault with this make and model. So how were we to know we should if brought it to you? Totally scammed by Nissan! Will never buy a Nissan again, left high and dry in a car I paid you over the odds for with Nissan knowing this is a very common fault….

Bought a Nissan Juke Tekna 3 years ago in a Fiji Sunset colour with black roof. It’s only 5 years old (Dec 70) but the intense sun this summer has caused the black paint to peel in places exposing the red paint underneath. Complained to Nissan but they won’t do anything as it was only serviced by a Nissan garage while it was under its 3 year warranty. The car has been regularly serviced since than at a local garage. Also the external driver’s keyhole cover fell off en route after hitting a pot-hole (I think) but Nissan has said they cannot supply a replacement, even though they are still making the car. This is my 2nd Juke but I won’t be buying another Nissan.

Very disappointed with Nissan – repeat alternator failure

I’m extremely disappointed with my experience with Nissan and, frankly, disgusted at how this situation has been handled.

I bought my 2023 Nissan Juke N-Connecta new, and at just 18 months old the alternator failed. It was repaired under the 3-year warranty and a new alternator was fitted.

Fast forward just two years and, with the car now at 29,933 miles, I’m dealing with another related failure – this time the alternator pulley and fan belt have failed. The car broke down suddenly, with my two young children in the vehicle, and I had to rely on the AA to get me safely to the Nissan dealership.

I have now sent around four emails to Nissan explaining that I am not prepared to simply authorise and pay for this repair until they provide me with full details of the work and parts that were fitted when the alternator was replaced two years ago. Given the history, I don't think it is unreasonable to ask questions before being expected to pay again.

What I find particularly disappointing is that Nissan seem to expect me to quietly accept a £269 repair bill as though this is just normal wear and tear. In my view, having an alternator replaced at 18 months and then experiencing another related failure only two years later, at only 29,933 miles, is far from reassuring.

I have previously owned two Nissan Jukes from new and have always had a good opinion of the brand. Unfortunately, this current Juke has been nothing but trouble and has completely changed my perception of Nissan.

I am still waiting for a response to my emails and formal complaint, so I will give Nissan the opportunity to address this properly. However, based on my experience so far, I am not expecting a positive outcome and I anticipate taking the matter further if necessary.

Very disappointed customer.

Very disappointed with Nissan UK's complaints process.

A formal complaint was raised on 5 July 2026 under Case 03004211. On 6 August, Nissan confirmed in writing that the case had reached “regional management escalation level” and that its final findings and proposed resolution would follow “shortly”.

Since then, emails sent on 13 August, 18 August and 8 September have all been completely ignored. No email response, no telephone call and no callback at all.

We have also made several telephone chasers, most recently on 8 September, when Nissan Customer Services advised that the continued lack of response would be raised internally with supervisors/managers. Still nothing.

It is now 16 September, more than 10 weeks since the original complaint was raised, and Nissan simply does not respond.

Whatever the eventual outcome of the underlying complaint, the complaint-handling process has been awful. Customers should not have to repeatedly email and telephone simply to get someone to respond to a formally escalated complaint.

If you are considering buying a Nissan, be aware that if you subsequently have an issue, our experience has been that getting Nissan Customer Services to actually engage and help resolve it can be extremely difficult.

Having given Nissan more than enough opportunity to deal with this internally, the matter will now be escalated to The Motor Ombudsman.

I bought a Nissan Qashqai in Feb 2026. this year.
In May it developed a fault, and I took it back to the garage in June.
It was then sat in the garage for around 10 weeks waiting for a "simple software" fix according to the garage. 
Alexanders told me they had to wait for Nissan to provide the fix, as the car was under warranty, Nissan pointed out that the delay was on the garage.
With my car off the road, I was still paying tax and insurance. 
When I eventually got the car back after continually chasing both for updates and complaining to both the dealer and Nissan
I asked Nissan and the dealer to extend the warranty by 3 months, which I believe to be a reasonable request!
All Nissan has tried to do is close my complaint and blame the local garage. The local garage had said they were chasing Nissan, but I have not had any further communication back.
During the 10 weeks, my wife wanted a new car and was interested in an X Trail.
She now has bought a Mercecedes due to my very poor experience. Very poor after sales service in my opinion from the garage and from Nissan.
You have now lost yet another customer Nissan!!
I have also now raised a case with the motor ombudsman.
Update 30.09.2026. After posting this I have now been given 12 month extra warranty. I shouldnt have had to chase for this after waiting nearly 3 months for a simple software fix, but thank you.

I’ve had a number of Nissan vehicles on PCP agreements. Prior to my Qashqai, Nissan had been helpful, but I feel this may have been to ensure upgrades. Following the 2022, and the rise in interest rates, I was locked into my deal and unable to upgrade due to the car being in negative equity. The car came into positive equity in the last 6 months of the agreement. Once I realised I tried to voluntary terminate. It took me multiple attempts via email and telecon to make contact with the team. I was on the phone for over 1 hour each time, with sometimes the call being ended not by me without speaking to someone. It took a minimum of 14 days to reply to my emails; often emails that required a response, which then led to another lengthy wait. When I had a call from them, it was lucky I was looking at my phone at work, to answer it and make arrangements. I was told to contact the inspection company, which I did, and was then informed that Nissan hadn’t authorised the voluntary termination, so I then had to wait another lengthy period of time before being able to progress. On inspection, I was informed of £420 worth of damage. I disputed this. Small scratches, conducive with normal wear and tear of having a car for 4 years, were deemed to cost £180 in repairs. Whilst I understand that these aspects are written into the fine print of contracts, the reality on the ground to the consumer is that they don’t anticipate high costs like this, with normal wear and tear of a car. I have since moved to a smaller car, on a hire purchase agreement with another company to give me more ownership and flexibility. I will never go with Nissan again, and I would highly recommend you never do so either.

Nissan Chester . Useless, I have a Nissan quashqai , it broke down in live lane due to faulty t.m.s on beginning of aug, again at end aug, I recieved a Nissan product recall by letter ,it was taken by rac to dealers on 4/9/26 I was told service and replacement t.m.software installed, I picked it up on monday 7/9/26. Today 9/9/26 again car totally failed again due to faulty t.m.software. Either a fault with new software, or software not inserted correctly, I now have to arrange rac to take back again to dealers, more calls more headaches as I spent 1 hr after breaking down trying to get through to service dept with no one answering,I had to ring another department to arrange that the car would be dropped off on 10th and they had the cheek to want to book it in for 22/9/26. They already had the car in to sort the fault not 6 days earlier. Customer service is discusting and I’m a motorbility customer so need my vehicle, I had to wait today 5 hrs for rac to rescue me and tow my car home as dealership was closed at 6 and rac didn’t come till 5. When you ring Nissan Chester you can’t get through to anyone it’s all a.i and if you do get through to someone your fobbed off for bookings weeks later.after my first fault with t.m. Software I had to book for appointment 5 weeks later till it broke down again in live lane and police had to attend and get it towed to the dealers. Now for 3rd time it’s happened again. Don’t buy Nissan, don’t if your motorbility customer use Nissan Chester , even though we have local Nissan dealers by me (Liverpool) they don’t service , everytime it’s back to Chester, more expense getting to and back. Car isn’t even 1yr old .avoid, avoid avoid Nissan Chester.and the cut and paste standard reply from Nissan shows lack of customer service, ie look at all the negative reviews on customer care.even when car had its first service I reported squeaky breaks(first service 29/8/26) I had to re book for breaks to be looked at and only day was believe it or not 13/10/26 Over 7 weeks later because they couldn’t supply a replacement car while it is in being fixed , that’s a huge problem for motorbility customers.the company don’t know who’s doing what, my car is in getting software fixed and breaks sorted, I was rung on fri 18/9 saying all done I asked about breaks, they hadn’t been done and I would hear following week,. Today they rang and asked me if I was still bringing car in??? They have had it a week already. Useless useless useless.. what is wrong with this dealers!!!!!! And notice Nissans reply . Ring customer service..where has been any customer service, after all the messing around what good is ringing after they have already failed time and time again !!!

well where do i start, having purchased a nissan townstar electric from bca car auctions in early 2025 under the assumption if anything goes wrong my nissan dealer is only 2 minutes away in halifax, its a no brainer with 4 years manufacturers warranty remaining..... how wrong could i be
firstly the suspension started knocking and booked it in for a repair apparently the screws on the suspention leg came loose but it is a nine week wait as they dont stock parts in the uk in the mean time i had a navarra courtesy car kindly lent to me supplied by my local nissan dealer ,eventually i had the van returned and had covered about 200 miles when i suffered a catastrophic power failure in the fast lane of the m62 in leeds and avoiding a near death experience,with the car advising me to visit my local dealer, booked the van in and despite protestations in abundance could not get an answer as to the cause of the said failure ,,, this started in april/may 2025 and despite several visits to my local agent complaining of the unsuitability of the courtesy car (not a van)for my job, late in may this year , so some 12 months to tell me what i already knew,,they finally came back with the news the van cannot be repaired and is terminal and they wished as a gesture of goodwill to pay me out , it is now september 2026 some 16 months later and still i havent even had an offer from nissan uk ,,, after spending £15,000 on a 4,000 miles almost new product to be ignored and my solicitor has wrote several times to no avail i am still awaiting a settlement offer ,,, disgusting treatment of customers from a product that is clearly faulty but no calls no help niche im afraid and will certainly not be purchasing a nissan product again for my firm

Before I give my five star review on the dealership, let me tell you of my dismal experience of your My Nissan app. My dealer set it all up on Saturday and told me it would be paired in a couple of hours. Well here we are 76 hours later and I am still waiting. Nissan Customer Services UK seem to be completely oblivious of any problems with the Nissan server, but online reviews say a recent upgrade has caused chaos and unhappy Nissan owners. Even worse, I am still waiting for a call back initiated 30 hours ago that the message said would happen in one minute and a reply to an email which simply has not happened. Shockingly poor support.

The first thing you need to do is sort out your technology. The dealer was excellent.