Marvin (Team Sensational) our tour guide was awesome, very friendly, funny and knowledgeable. (Vista Sol), if he sees this he will know what we are talking about. PJ our guy for the buggies was amazin... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Tout d'abord, les informations concernant l'hôtel et la plage sont insuffisantes. De plus, les informations destinées aux personnes à mobilité réduite sont lacunaires. Les chambres sont humides et une... Vis mer
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With the exception of our arrival the service was fine.Pn arrival the agent at the desk in the airport directed to stall 5.After waiting about 10 minutes not seeing a representative from Nexus we ask... Vis mer
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Pretty good, a bit slow getting passengers into their respective vans for transport to the airport. Long line that only to be told to go stand by a sign then they came to walk you to your van. Buri... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Kontaktopplysninger
Mexico
- nexustours.com
3,8
Bra
75k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The driver was falling asleep at the…
The driver was falling asleep at the wheel and we almost hit a bus!!!
18. april 2026
Svar fra NexusTours
We’re very sorry to hear about this experience and the serious concern it caused. Safety is our top priority, and this is not acceptable. We regret the distress this situation created and appreciate you bringing it to our attention.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Bus waited too long to get moving
Bus waited too long to get moving. Shouldn't wait for people that have obviously taken other transportation.
20. april 2026
Svar fra NexusTours
We’re sorry to hear about the delay and understand your frustration with the waiting time. We regret that this impacted your experience, and your feedback is important as we continue working to improve timing and coordination.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Not just Terrible, it was criminal
Not just Terrible, it should have been criminal. We booked a horseback riding tour on the beach on St. Lucia. The transfer picked us up from our hotel and brought us to a ramshackle farm. Most, if not all, of the horses there were emaciated and in very poor shape. The handlers literally had to drag them over to the group, the horses clearly didn’t want to go. Not knowing what to do, we reluctantly got on these horses (wish we didn’t). They walked us 20 mins through back roads to a small, absolutely filthy beach. The entire beach was littered with trash, shoes, bottles, and seaweed. We got off the horses here and waited for those that wanted to ride in the water. Most chose not to since the beach was so filthy. The horses roamed searching for any speck of food, while others were tightly tied to poles or trees. We then walked back to the disgusting “farm”. The whole experience was sad. When we got back to the hotel I reported this to the nexus representative. I showed pictures of the starving horses and disgusting beach. I was told that they would no longer use this farm and that I would be refunded for a portion of the excursion. I was never refunded. I called twice since then and it went right to voicemail. I’ve yet to get a call back.
16. april 2026
Svar fra NexusTours
We’re very sorry to hear about your experience and the serious concerns you’ve raised regarding the condition of the animals, the environment, and the overall execution of the excursion. We understand how upsetting this must have been, and we take matters involving animal welfare and service standards extremely seriously.
We also regret that your follow-up regarding the refund has not been resolved and that you have not received a response after your attempts to contact us. This is not the experience we want for any of our customers, and we understand your frustration.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
We’re very happy to hear that you had a welcoming, knowledgeable, humorous, and helpful experience. Thank you for your kind feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Had to wait for an hour
Had to wait for an hour, then they put us in a contract vehicle, they were extremely rude when we told them that we needed to confirm who we were going with. We were told to get in or leave that we were holding them up. It was an awful experience. Booking process and chat were good to deal with but the staff at the airport were terrible.
20. april 2026
Svar fra NexusTours
We’re very sorry to hear about the long wait and the treatment you received at the airport. This is not the level of professionalism or service we expect from our team, and we understand how upsetting it must have been to feel rushed and spoken to in that manner. We appreciate your feedback as it helps us address these issues and improve the experience on the ground.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Catamaran excusion was soso
Catamaran excusion was soso, beer served from a reused apple juice container.
20. april 2026
Svar fra NexusTours
We’re sorry to hear that the catamaran excursion did not meet your expectations and regret the concern regarding how beverages were served. This is not the standard of service we aim to provide, and your feedback is important as we continue to improve the overall experience.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
OK, needs improvement
Pretty good, a bit slow getting passengers into their respective vans for transport to the airport. Long line that only to be told to go stand by a sign then they came to walk you to your van. Buried our suitcases at the bottom and we were the first drop off?????
Needs to be better organized for efficiency.
12. april 2026
Svar fra NexusTours
We’re sorry to hear that the organization at the airport caused delays and confusion during boarding, and that the luggage handling and drop-off sequence did not feel efficient. We understand how frustrating this can be, especially after traveling, and we appreciate you sharing your feedback so we can improve the process.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Very happy with my experience
Very happy with my experience! Punctual pick up, friendly staff, excellent service. Thank you!
20. april 2026
Svar fra NexusTours
We're delighted you were happy with your punctual pickup, friendly staff, and excellent service! Thank you for sharing your positive experience with us!Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
We appreciate your feedback and are so happy to hear you found our service great, super fast, and very organized!Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Extremely Disappointed – Lack of Flexibility and Poor Customer Service
I was extremely disappointed that when my flight was delayed by nearly three hours, despite calling multiple times as soon as I was notified, no accommodation could be made for my updated pick up time. I don’t understand how it would be considered reasonable for me to arrive at the airport six hours before my flight, especially after paying for this service.
As a result, I had to arrange and pay for a new transfer, which was both frustrating and unexpected.
As a travel agent who chose to use your service, I am extremely dissatisfied with the level of customer service I received. This experience has unfortunately made me reconsider recommending your company to my future clients.
20. april 2026
Svar fra NexusTours
We’re very sorry to hear about your experience and the frustration caused by the lack of flexibility following your flight delay. We understand how unreasonable it can feel to have to arrive at the airport so early, especially after trying to coordinate updates in advance, and we regret that this resulted in you needing to arrange and pay for an alternative transfer.
We also sincerely regret that this experience has impacted your confidence in recommending our services. Your feedback is important and will be taken into account as we review our operational response to schedule changes and communication processes.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Private Transfers Brutal
We booked private transfers both ways, upon arriving at the airport we come to find out the private transfer is just a taxi. When leaving the hotel we received a confirmation saying or private transfer would pick us up at the hotel at 8:20AM. No one arrived; at 9:00AM we finally booked our own taxi. When paying $120 per person you would expect to have better transportation and transportation that at lease showed up. Very disappointed and would like to be refunded for the cost. Not only that WestJet changed the type of plane we were supposed to be on.
19. april 2026
Svar fra NexusTours
We’re sorry to hear about your experience and the frustration caused by the lack of clarity regarding the “private transfer,” as well as the missed pickup from your hotel. We understand how disappointing and inconvenient it is when transportation does not arrive as confirmed, especially when expectations were set for a higher level of service. We also regret the confusion and impact this had on your travel plans.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Wonderfully informative and helpful…
Wonderfully informative and helpful staff. Very easy to work with.
20. april 2026
Svar fra NexusTours
We appreciate you sharing your experience! We're happy to hear our staff was informative and helpful, and that you found our service easy to use.Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Prompt and pleasant service every time!
20. april 2026
Svar fra NexusTours
We appreciate your positive feedback and are so happy you enjoyed our prompt and pleasant service every time! Thank you for your support.Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Experience at Samana Eurostars with Sunwing/Nexus
The transfer from the airport to the hotel was great, it went smoothly. The return to the airport 14 days later was not so great, the bus was too small for everybody and it cause confusion because luggage were loaded for people that could not get on the bus, and vice versa, thus slowing the departure.
Also at the hotel the Nexus representative operating the aquatic gear rental was asleep when we got to his booth the day we decided to use the kayaks and he was barely attentive to us once awake and did not help us to "gear-up" or put the kayak afloat and to return it. It almost looked like we were troubling him. But other from that, the services of the Nexus representative at the hotel lobby was good, he was polite, courteous and knowledgeable.
18. april 2026
Svar fra NexusTours
We’re glad to hear that your airport arrival transfer went smoothly and that you had a positive experience with our representative at the hotel lobby. At the same time, we’re sorry for the issues you encountered during your return transfer and with the kayak rental service. We understand how the confusion with luggage and vehicle capacity, as well as the lack of attentive support, affected your experience, and we appreciate you bringing this to our attention.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
We booked an excursion for Wednesday
We booked an excursion for Wednesday, April 15th for 6 people (4 adults, 2 children) - Confirmation # BTKVVX through the Nexus/Sunwing Rep (Santin Balfred) at our Resort - Dreams Puerto Morelo's. The driver was a no show on the Wednesday. After calling/talking to the Nexus rep, it turns out the driver went to a different Hyatt hotel which apparently happens regularly with this resort and the name change that has not occurred on their booking system. The reservation (see attached) had the hotel marked as "Noy Usehyatt Ziva Riveria Cancun" and not Dreams Puerto Morelo's resort. The concierge at the hotel confirmed that no vehicle from Rio Secreto or Nexus had arrived that morning. Our on-site Rep was not at the resort on Wednesday to help us resolve. We tried to rebook for Friday, April 17th but the Nexus rep on the phone said they were not sure they could do it and would call back. They did not. We called the Nexus # again and spoke with a David Lopez. He said he would rebook and call us back as well as send a booking confirmation. We did not hear from him or see a rebooking either. We tried the various SunWing "Customer Service" number and app and were unable to connect. I chatted with the Nexus rep, Santin when he was back at the resort on Friday. He confirmed we are due a full refund. As of today the refund still has not been provided....
20. april 2026
Svar fra NexusTours
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your recent experience and regret any inconvenience you faced. At NexusTours, we strive to offer the best service possible, and your comments are essential for us to improve.
To address your concerns promptly, please email me at avazquez@nexustours.com with your booking number and more details about your experience. I will investigate the matter personally and ensure you receive a detailed response.
We hope to have the opportunity to restore your confidence in us and welcome you back for a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great Experience!
The driver and the guide were very friendly, accommodating and made the overall experience very enjoyable. Would recommend!!
20. april 2026
Svar fra NexusTours
We’re very happy to hear that both the driver and guide made your experience so enjoyable with their friendliness and attentiveness. Thank you for your recommendation and for sharing your feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
We’re very happy to hear that your driver was kind, funny, and helpful, and that they made your experience more enjoyable. Thank you for sharing your feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Our guides were on time and helpful.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NexusTours
We’re glad to hear that our guides were punctual and helpful during your experience. Thank you for sharing your feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
We’re very happy to hear that everything went smoothly and that you had a great experience. Thank you for your kind feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
It was such an amazing experience and…
It was such an amazing experience and best part was the crew they made sure you are safe and happy. I will definitely go again for sure.
20. april 2026
Svar fra NexusTours
We’re very happy to hear that you had such an amazing experience and that our crew made you feel safe and well taken care of. It’s great to know you would join us again, and we truly appreciate your kind feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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