NETGEAR Anmeldelser 

The same thing happened as in March 2021. Netgear billed me for the second time for a service contract I don't have. My profile with them shows no contract and yet they are billing me every six months.
I managed to find a person in India who understood the problem. He made a case number for me ( (no. 45087829) and said he would initiate a refund but so far no refund has been given.

Bought netgear nighthawk after 8 months keeps dropping out internet several times a day. Spent hours trying to sort. Support waste of time. Never buy netgear product again . Useless

Reasonable, better than mediocre hardware (Orbi's, Orbi LTEs, various switches etc) but utterly shocking, truly dreadful support. Fail to update firmware to cover known exploits, even months after they are listed on Netgear's own website. This is in a >£300 router within a year of purchase.

Customer Service is truely awful. I wouldn't recommend to my worst enemy. This is despite paying an additional £80 for 'ProSupport' extended cover to 2 years from measly 90 days inclusive 'telephone support'.

The entire support programme is based in various Indian offices. After generating a ticket online, you're emailed asking you to call a geographic UK number, after a wait eventually speaking to an operator with moderate command of English who has never heard of the product I'm calling. Transferred to a colleague after a 10 min wait, who invariably also isn't 'trained' in this 'new product' (that's been out a year), who will transfer you to a third colleague (and you can guess..) who isn't trained and needs to arange a call back or even transfer to a fourth. I've asked for calls to be escalaqted (there's never anyone available), I've asked about complaint policy (told they don't have one), you get the idea.

Be prepared to spent >1 hour on the phone, to end the call promised a call back that will never happen and to repeat the process. I know I did at least 5 times over a year to know it wasn't a day of bad service, it is always pretty much no service. You may be promised a call-back which will never ever happen (I've expected at least 5 of these). Last call took 2 hours, 5 members of staff and not a single person had a working knowledge of my Orbi. More worrying when I asked them to repeat back the problem I had just explained, 4/5 times they simply weren't listening. I think I can confidently say I have never ended a call with a problem fixed or having learnt anything new. I can't believe this level of service is legal.

The physical product itself may be good but if it's not updated in a timely fashion it may not be secure. IF support haven't heard of your product there is little the customer can do. I will never buy Netgear again. If you have a problem, you're on your own.

So far my 4G LTE WiFi 6 router AX1800/LAX20 was delivered late (1 week late). Since installation the device performance has been dreadful. It drops out at least once or twice a day and does not automatically reconnect to the internet after a drop out. I have continuous access to internet on my mobile phone with Vodafone SIMs in both drvices. Online support is poor - and promised callbacks never occur. I am going to return mine for a full refund. This is not a cheap device but is simply not fit-for-purpose.

Had an extender for 3 years then suddenly my PC was hijacked by Netgear who demanded I set up an account, emails, passwords etc etc or I couldn't use my PC. I reluctantly did it all, but the extender hasn't worked since. Netgear's online chat function worse than useless. The only way I could get my PC back online was to unplug the Netgear extender. AVOID

I've got 2 network switches from netgear and both are working fine after 5 years of use. It's pretty hard to mess up a network switch, you'd have to REALLY mess up, but they've lasted pretty long.

Having replaced my defective mobile M1 unlocked router with a ‘locked’ router, I cannot get an unlock code from anywhere!

Yes, I did try 2 online companies for help.

It would be easier to commune with the dead! NETGEAR are useless for any help.

Nighthawk extender cost £150. Has never worked. Customer support non-existent. Very disappointing. I'd never buy from this firm again. Avoid this company.

After struggling to get technical help to buy products (having previously had very good experiences with Netgear) I bought a new product.
It came with an app that has never worked - and Netgear have not responded to the emails regarding the issue.
What is the point of developing an app that serves no purpose?
And saying they will not provide support after 6 months is not acceptable.
If you want to return to a good rating, please provide support over a product that didn't work from Day 1 and you have ignored my requests for help.

Please do not buy any products from Netgear. In April 2020 I spent around £150 on the Netgear Nighthawk X6S with the intent of boosting the WiFi signal around my house. At first it seemed to work quite well, my smart TV gave me a better quality picture without any signal interruption and mobile devices connected more quickly. But after a few weeks the true Netgear experience revealed itself. The product required a regular set up from scratch every month and I just put this down to software updates by the manufacturer - fair enough, I thought if it results in a better signal and maintains online security levels. Towards the end of the first 12 months of ownership it packed up completely and even trying the set up process didn't work. So I contacted the Netgear helpline and spent 45 minutes on the telephone with an agent who just took me around in circles carrying out basic tests (like switch off, switch on) that didn't get anywhere - total waste of my time. I was then told someone from Netgear would call me but that call never materialised. Then they had the cheek to send me a survey request, I told them exactly what I thought of them and guess what - they never came back to me. So to summarise they are happy to sell you an expensive product, but once they have the money the don't want to see your face again - go away annoying customer. Well this customer has become an ex-customer. I won't buy from Netgear again as I have learnt my (expensive) lesson. I just wish I had listened to the reviews I read when I was thinking about buying the product over a year ago. "Don't buy it" they said, "it's just an expensive box with some flashing lights." How right they were...

The WORST technical support and warranty service on the planet. I have a Netgear MR2100 - only 6 months old and thw wifi is broken. There is absolutely no support available other than a forum where they never reply. Even though my warranty is for 12 months they claim it is only for 3 months. No matter what I say or do they just cut me off. I now have a useless £300 piece of plastic. Seriously, how does this company even exist in the modern age?

Routers is so bad not working, faulty, buggy!
Please avoid it!!!! Do not buy netgear product and avoid problems!

Terrible terrible support. Own a few Orbis, very expensive routers, you only get 90 days of support on it. Had mine for 3 years, did a Firmware upgrade which bricked the router. Everything down in my house, so can't work etc. Phoned their "Technical" support, after creating a case online, sat for 40 minutes on hold. Don't bother creating the case, they literally ask the same questions again and again. Gave me the same idiotic troubleshooting steps you find on their webpage, then try to tell me its out of Support. Clueless about EU law, so after 45 minutes of my life going back and forth, promised me an Email to arrange a RMA (Because hey, why would you be able to do that on the same call LIKE EVERY OTHER COMPANY), never got the email (I know what a Spam filter is!). So another hour of my life wasted going through the motions, only to wait for another magic EMAIL, and just being told they didn't send the email because there was no stock in my area. Would never buy Netgear ever again, joke of a company product and support wise! Literally bought D-Link Routers and ripping this Orbi rubbish out...

to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement. i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me. contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i hav been purchasing netgear switches for many years and for that project for the POC i purchased directly from them.. they away from Singapore Netgear i rather buy TPLINK or PLanet switches as least they have principles.

i have now bought 2 Net gear air cards both have had a fault on the charging ports. the first one i had for 2 months i just assumed i had broke this and excepted this i bought another as the product worked well. then the charging port became loose again within 2 weeks. this must be a standard fault with these products i have emailed the supplier with no resolve, such a shame and feedback would be welcome

loving my new netgear router which takes a sim card and has the option for external aerial. going to be using this in my van on my travels and has just sorted out all my internet issues with 1 product excellent and easy to set up and good price, thanks

Pxss poor stay away there experts are a waste of time 45 min on hold and every time you get speaking to there so called experts the phone goes dead rubbish

I will never buy another Netgear product! £450 router arrived damaged but useable, I called customer support, was passed around every Asian call centre being told I needed to speak with a different department, then was told I couldn’t get or buy a new antenna for the router, I could only buy a complete new router or return the item for replacement. I will glue the thing back together and when it needs replacing I will buy another brand, hopefully which will have some kind of customer support!!

Generally over the years I have found Netgear products to work well and reliably. I am yet to regret a purchase.

They are a little bit more expensive than the competition and have less features but in my experience, at least their stuff works.

I have never needed to contact their customer services.

Having had a Netgear router for many years, I am now looking at upgrading my network, and so thought of Netgear.
Sadly, the website was lacking in technical details about the systems I was considering, so I tried writing to Netgear, including their CEO.
They have not replied, so I guess they don't want my business, and as there are many other suppliers out there, I will look elsewhere, and once I move, I am likely to be loyal that company.
I have updated my review from one star as the belated response answered all my technical questions, and was prompt and very courteous - thank you very much Joe!