NETGEAR Anmeldelser 

Shocking aftercare support from Netgear after I had issues purchasing a product on their website which had problems during the payment phase. I placed an order which I was told by my issuing card the next day had declined. I called support who advised to place another order as the payment did indeed fail. So I try to place the order again, but having problems with the website. I manage to get the order placed, but end up getting charges twice. On top of this, my first order payment also somehow goes through, and I end up with two duplicate orders and 3 payments! I am advised to send one item back, which I do as soon as I receive it, but I only receive one refund. After over a month of chasing, and providing evidence, that was specifically requested by support, of the duplicate transaction, I am informed that they do not see any duplicate charge and that they would not be sending the money back. This is after multiple emails trying to get any response from "support". I now have to raise this with the bank, waiting even longer for the £500 owed to me. Terrible support.

Netgear stole my money! I turned off auto renew for the smart parental controls in June. They took money from my card in august anyway and the auto renew was still turned off. They have had my money for one month now. They did not reply to my email until after several messages to their Twitter account and have sent a number of emails saying they will refund my money but it is taking time to issue the refund - why? What is it taking so much time to issue a simple card refund and delete my card details as requested?! Terrible behaviour. I have never known a company to behave this badly!

Les systèmes Orbi sont tout simplement révolutionnaires en matière de connectivité domestique. Ils surpassent de loin les CPL branchés à un mur et offrent une expérience de connexion bien supérieure.

Le prix élevé peut sembler décourageant au départ, mais une fois que vous avez installé un système Orbi, vous réalisez rapidement que cela vaut chaque centime. L'extension du signal Wi-Fi à travers toute la maison est impressionnante. Vous pouvez désormais profiter d'une connexion de qualité partout, que ce soit dans le salon, la chambre ou même le jardin.

La stabilité et la vitesse du réseau sont incroyables, ce qui est essentiel pour le travail à domicile, le streaming, le gaming en ligne, et bien plus encore.

En somme, Orbi transforme véritablement votre expérience de connexion à domicile. Bien que le prix puisse sembler élevé, la qualité et la portée du signal en font un investissement précieux pour ceux qui veulent une connexion Internet solide dans tout leur logement. Je le recommande vivement.

The worst customer service in the industry. Support in the IT business is normally pretty good but not Netgear.

One of the most dishonest companies out there, only interested in peddling their "paid support service" when you don't actually need to pay. You have to stay strong because they keep pushing you to create a case that you need to pay for when in fact, depending on the problem, you should get support for free.

The problem I had didn't need technical support; The device was working fine. I simply needed to register the device to my email address to enable AnyWhere Access. It would not let me do it myself, and they were insistent on getting me to pay for technical support.

It wasn't a technical support issue. It was a customer services issue and how they manager customer accounts, and you can't get hold of them without going through to Tech Support!!.

Eventually, they agreed to send my case to Customer Services so they could update their records and in doing so enable me to activate AnyWhere Access. The fact that this was such a slog, and that they kept telling me I needed to pay for support is why I think their service is shockingly bad, and dishonest.

If you find yourself in this situation, don't agree to pay. It's their Customer Services systems, not yours. That said, if your issue is a technical issue with the product, then you should be willing to pay for support, if its outside of warranty.

NetGear, you should be disgusted with yourselves, pushing customers to pay for support they don't need. Shocking dishonest service. I will not be buying your products every again.

Customer service is really poor. I'm really surprised by this because they are such a big main player and their products are highly rated. I paid for extended warranty and Pro Support but it took endless emails to have that registered on my account. Even now, it doesn't appear to be on there properly but they have at least acknowledged in a message that they know I have paid for it... However, main issue is their customer service process is tortuous! Messages just got unanswered and unacknowledged and only after repeat follow ups do you get anywhere.
Unfortunately one of the two satellites I bought keeps going 'offline' without explanation. Cue numerous more messages unaswered before one just told me to ring Pro Support. On hold now, we shall see but what a desperately poor and disorganised customer service.

Absolutely awful company, tried calling customer Care UK twice, goes through to a complete silent section. I so wish I’d never bought this also £300 router doesn’t even come with an adapter from RJ 45 to telephone socket. How disgusting is that???

Ordered the M6 pro 5g router form the netgear site, costing nearly £900. Bit excessive But I needed the product and the reviews for the device seemed promising.

After the placing the order for next day delivery it never arrived. Checked my bank account and noticed that a pre-authorisation had been taken for the amount, but 30 mins later a second payment had been attempted (they did not use the pre-authroization). But my account did not have enough to cover the £900 twice. Hence the reason they didn't send the item.

I was that annoyed I cancelled the order, although they could not release the pre-authorization and I would have to wait for 30days for it to expire with the bank.

I thought that would be the end of it, but no. After 6 more calls I still cannot stop Netgear from trying to take £900 from my account for what is now a cancelled order. This occurs every couple of days.

Customer service is horrendous and no matter how much you ask the contact centre in Manila, they will not put you through to any body else and I am continually told it is sorted but every few days an other payment attempt is made.

At this point I have to cancel my bank card and request a new one.

This is the worst company I have ever tried to purchase from. Avoid at all cost.

Product cost > £600 and is faulty. It overheats and app doesn’t work. Back and forth email with technical support whose last email said to return and exchange. Called and they state because incident is assigned to technical support, being transferred. Spent 45 minutes on hold and nothing. Do not recommend

I wish I had checked here first as it would have saved me a world of pain. I work from home and rely on solid internet and WiFi. I paid over £1,650 for an Orbi router and five satellite devices to create a mesh around the house and garden, maximising our recently upgraded full-fibre internet. On plugging the router in, it didn't connect as it should and I spent over two hours with a tech support operator who was pleasant and helpful but this was the third person I spoke to and the process was painful. The system then broke down entirely today as the LAN ports failed on the router. I have some wired network devices and spent a further three hours or more explaining to various people that it wasn't the cable, and even if it was I couldn't easily replace it as it's buried in the wall of the house!!! All in, I'm having my money back under the Consumer Rights Act and will try something else. Perhaps something less amateur and more professional from the start.
Netgear over-promises and under-delivers, meanwhile losing me almost two days' work due to internet downtime. Our mobile signal here is dreadful, barely one bar, so when you are talking to Netgear tech support on a 3G connection and they keep complaining they can't hear you, it doesn't help that their equipment caused the problem in the first place, and you need WiFi to get a decent reception!! Case ref: 47357468, if anyone from Netgear cares enough to comment.

If I could give zero stars I would.

Bought the expensive Nighthawk router and had no end of issues with it. Spent countless hours over three months trying to fix the issue where it drops connection and reboots several times a day.

Every time you call, you go through to India. Tech support make you jump through hoops and you still get no where. Second line support, again make you jump through hoops.

All I want is a replacement or a refund. Tech support said it's a known issue. Complaint logged and still after a week waiting for customer care to call back. Ring back, and surprise you cannot speak directly to customer care.

Absolutely shambolic company to deal with. When it works, it's great but for a self employed person who relies on strong wifi, having it disconnect in online meetings or being unable to work periodically through the day whilst it reboots is not on.

Reading the reviews, it's clear Netgear do not care either as they don't even respond to negative reviews. Poor customer service and poor support!

The Netgear Nighthawk Extender actually made my signal worse, added lags on every device and the technical support was terrible, I wasted 3+ hours of my time thinking it must be something I have done but is wasn't, it's just a bad product. One thing I did learn that isn't explained well is that an extender might boost the range but not necessarily the signal, it's different

So... i've got a netgear readynas v2. Despite samba being supported for an entire decade before this nas existed, this nas's support of samba was "experimental".

I set it up anyway.

Linux accesses the samba data fine. Write about 30 gb of data. I can see it all fine. I delete the original data.

Go to windows. Windows has all sorts of issues reading it. Randomly can't access files, there's no logic to it. It's not the 2GB file size, it's not anything logical, it's completely random. When copying data off it takes 5 minutes to time out, and decide that the file can't be read.

After 4 hours of trying to copy the data off through windows. I find that windows can't read the file format anyway.

I go back to linux to copy the data off. I/O errors on the samba mount point. Scp, i/o errors copying off the data. Not on the drive, but on the netgear nas itself.

SSH into the netgear nas. Try and run a reboot. Input / output error. Try and halt. Input / output error. Try shutdown, input / output error.

Press the power button for about 2 minutes. Nas ignores the power button.

Eventually lose patience and cut the power to the nas.

Start the system up, can't ssh in. Can't scp off. Can't access via http interface.

Remove the drive, plug it into a drive dock. Try and read off the data. Despite being the ONLY drive in the system, it's part of a raid volume. Have to jump like flipper through all the mdadm commands, and lvm2 commands.

No dice.

Lost 30 GB of data and 5hours of my time and the readynas duo v2 is bricked and wont boot.

Not a great product from netgear. It looks fantastic, but it just doesn't work properly.

I did have a netgear vpn / router / firewall too come to think of it, and that also died suddenly and without warning and couldn't be fixed.

This is the final straw, back in the 90s netgear used to be good kit, more recently it's just junk.

What a way to p*ss away a great brandname.

Bought extender, wouldn't work, promised to call back if call to India customer support dropped. Call dropped...no call back. Wasted a day trying to resolve issue. Avoid Netgear at all costs. Truly awful

Customer support is really bad. My MR2100 has never been able to update firmware. Tried for over a year to get it resolved. Spent hours on the phone all they want to now is sell my a plan for £100 with no evidence they will sort the problem. They just don’t want to know. Avoid this company.

Absolutely useless. Massive delays in responses once connected to an agent online, first agent Deepankar asked me to repeat what I told him I'd already tried multiple times "hung up". Second agent took.so.long that I gave up. Waste of money on terrible products.

Customer support is terrible never buy anything from this company I purchased a netgear Armor subscription thru the nighthawk mobile app never got activation email to get the stupid thing to work this was back in December of 2022 now it is February 2023 have contacted support multiple times never get any ware except them telling me that my case is escalated to the cct team say I have to wait 24 to 48 hours every time I call up it has bean 3 months even there router netgear r7000p is absolute pice of garbage 5g band stops working every 2 to 3 days can’t even get that repaired or replaced and sometimes the whole router stops working this happens weakly it is very annoying to reconnect all of my smart devices connected back up NEVER BUY ANYTHING FROM THEM SCAM COMPANY

I feel bad bucking the trend here, but....
I had issues with the wifi extender I bought, but Kasnishk G was excellent at helping me out.

One of the worst companies I have ever ordered from. Will never order again. Was recommended a product and placed than order, delivered next day. Product was not compatible and was asked to send this back. I is now 40 days, and I have raised my case several times, called numerous times and kept getting fobbed off. I have had to raise a complaint with my bank and still £500 out of pocket with them. Avoid ordering direct with this company at all costs!

Save yourself a world of pain. I paid £750, my order was for next day delivery. As others have said below, it was never dispatched. I called every day. The call centre simply said there was nothing they could do. They point blank refused a refund. The UK office refused to help, gave me a UK number which is routed back to their overseas call centre. No option to escalate, no option to speak to their distribution centre, they just read the same scripted response over and over - even when you are speaking. They just talk over you. How the corporation can allow their brand to be ruined by this impotent call centre and useless UK distribution centre is beyond belief. Do yourself a favour, order a different brand altogether. Having expended hours to get any sense out of these charlatans, the only way I could get my money back was to dispute the payment with my bank. I cannot put adequately into words the level of distain and disaffection I have for this disgraceful company.