NETGEAR Anmeldelser 

The software is completely unusable. Neither the app nor the online site are able to connect to the Orbi. What an horrible experience from a company which used to make great products

dont waste your time, product crap, support crap

Wi fi extender EAX something or other , the name of which I can’t be bothered to look for, is in my experienceutterly useless, as is the app. Spent over 2 hours on the phone to Nethear to try to get it working, which it did for about 5 minutes. I now need to get contractors back to reset equipment. If you value your sanity avoid.

Products unreliable - crash for no reason- the set up app is useless - simply does not work

This was my second attempt to purchase a router from Netgear, and once again — a complete disaster.

The first router broke on the same day I installed it. I returned it immediately, and although Netgear received it over a week ago, I’ve still not received any refund, no confirmation, and absolutely no communication. I’ve made several phone calls — nothing. No help, no response.

To avoid delays, I went ahead and purchased a second router from them, hoping it would work. Same result: problems from day one, especially with smart home (HomeKit) devices. I’ve been waiting weeks for a proper response — all I get is silence or vague, unhelpful replies.

And let me emphasize — this router is extremely expensive for what it is. The price is premium, but the quality and reliability are incredibly poor.

Customer service is non-existent. There’s no support, no follow-up, no accountability.

Avoid Netgear at all costs. If you want peace of mind, look elsewhere. If you want frustration, wasted time, and a lighter wallet — go ahead and buy from Netgear.

Requested support to connect my Netgear device to my router, was told I needed to pay a minimum of £86 to receive technical support from Netgear. Thanks, very helpful.

Worst customer service I’ve experienced from any company. Absolutely impossible to get through to a human being. Hours on hold only to give up in the end. The “case” system they use isn’t worth even trying. 6 days and counting for even an initial response. Netgear NEED to get with the times - where is the live chat? Why can’t I get through to someone for help despite being a paying customer? Why are they still using an archaic, shambles of a case system? Absolutely no thought about the customer, only about taking your money. I’ve successfully gone through my bank for an indemnity as it was so painful trying to sort the issue out directly with Netgear.

0 stars… we bought less than a year ago and need to extend our mesh but the system is obsolete and they appear to have no solution… by the way they don’t cover anything like the area they say and the signal quickly drops off…. 0 stars AVOID….

Do not buy any Netgear products. I had a NetGear years ago and got rid of it after a short period of time. Less than a year ago, I bought an Orbi after the BestBuy clerk told me how good it was. I didn't look close enough to see it was by Netgear until I got home. I should have returned it. Customer support is by pay only (and it is a nightmare to find a number to call - I did pay for a support plan, but it wasn't showing up in my app). Today I was on the phone for about 3 hours and still don't have the speed I'm supposed to have. After pulling my hair out, I finally just gave up. I will be looking for another router shortly and not a Netgear.

If I could score a zero I would.

Netgear have got to be the worst company to deal with for ordering from.

Tried twice to order a Orbi 870 mesh system.

Get an order confirmation followed by another email saying not processed however they funds of £1100 sat pending on account.

First time they said to use another email address which we did. Then they tried to blame that we used a company name (even though it is for business use), being delivered to a residential address.

Just not helpful at all, and then tell us to use their authorized sellers which are all US based. Looked on amazon but 1-3 month delivery wait.

Just shocking customer service. Clearly don't want to assist and when we ask the reason as to why it's not being pushed through just get told its internal policy.

Do not waste your time with this business

Do not buy. Please, I beg you, do not buy!

Absolutely the worst customer service known to man, not little knowledge they have no knowledge in there products, you may aswell ask customer services at Tesco. Even when I informed them I have terminal cancer, they still never returned any promised call backs, just avoid and buy another brand

Just bought a Nighthawk M6 Pro for £800 and called the “pro” tech team for antenna advice. Describing them as “useless” would be a compliment having spent 1h15m most of this is listening to music but the rest was talking to two people who knew very little. Not impressed.

DON'T BUY NETGEAR.
Incredibly stupid Chinese people are selling this completely useless product. DON'T BUY IT. DON'T BUY NETGEAR.

Netgear,........!!
Sorry for trying to wake you up from your loong sleep!

Just forget my contact to Netgear support this morning where I am trying to make a brand new router working.
I wasted six hours on your totally useless router product.!!!
You stole six hours from me !!!!!!
I have already realized that Netgeat support does not exist.
The Netgear router is already removed and scrapped.
A new not Netgear router is installed and the problem is 100% solved.

I am never never never going to use or buy any Netgear product again!

Please Netgear, just go back to your loong loong sleep and continue to pretend like customers does not exist.

Just another iteration of the appalling level of customer care from these goons. Products which are technically and mecjhanically sound have had the support removed without any consideration that there are purchasers still using them, thus rendering the hardware junk. Netgear won't get a chance to do that to me again.

Thinking of Netgear Orbi? Be warned. I bought a Netgear Orbi Wi-Fi mesh system including a RBR750 router and two RBS750 satellites for my home last year from from a retailer in Australia. I followed the setup guide to the letter but it immediately failed to recognise one of the satellites. Netgear support finally got it connected, but the connection would go down randomly from then on. This year it got worse, failing daily, sometimes all units, sometimes requiring several reboots a day. Netgear eventually agreed to let me return the device for a refund. That was months ago, I returned the device and they confirmed they had received the goods but, despite many calls for a progress update on the refund, I got very little, no callbacks, no refund progress updates. It has been a very poor customer experience, the worst I've experienced. It's been a months-long ordeal of almost daily calls to Netgear support who say I'll need to wait 24-48 hours for a response which never comes!! Request a call-back, no call-back. Too frustrating.
I replaced the mesh system with a Google Nest Pro and am so happy I did. Less than half the price of the Netgear system, better signal strength, and it hasn't failed once in over two months. It's fast, stable, and a dream in comparison. If you're thinking of buying a Netgear mesh system, think again. In my experience, it is definitely not worth it. For me, it's no surprise they get one star from the vast majority the reviewers on several sites I've seen. If it was possible to give no stars, I would have.

Will never ever purchase a netgear product again!!!! Spend extortionate amount on a netgear nighthawk and needed help as it wouldn’t work.
Called support line only to be greeted by extremely strong sounding Indian accent that I couldn’t understand, then phone cuts off!!
Called back to be greeted by another Indian man who claimed he couldn’t hear me even tho we were trying to talk and he clearly heard everything I was saying, then his Indian mate in the background singing and shouting. Was an absolute joke!!!!

Now the best bit !

Just received my phone bill, the call has cost me over £160 to not even sort out the problem. They claim not to hear you so they can rack up the money on call charges, avoid like the plague.
RIP OFF MERCHANT.

Worst company I have come across I purchased a nighthawk router from AliExpress so all I had was a screenshot of my receipt,Netgear said it wasn't good enough so would not help me . I just hope AliExpress stand by me

1hour 20 minutes throughout the day trying to speak to someone in the UK the phone just keeps calling no pickup (are Netgear part time now)
I did manage to connect to the US using the automated system (the worst experience in a long while) only to give up as the member of staff couldn't help.
Has Netgear fallen off from looking after there customers.
Off to look at alternative brands now as i have given up speaking to anyone.
Hopeless

So get this…

I’m in a deployed location and decided to buy the nighthawk m1 mobile hotspot. I tried 3 times and every time I order the device, I receive one email that confirms my order and then another that says they couldn’t process it. To make matters worse, their email says that my bank has put a temporary hold on the charge but on my app, there is a pending transaction from netgear. And so I contact my bank…

I ask my bank if there are any holds on my account and they deny it. So this leaves me in confusion, frustration, and anger because now I have to wait a week before disputing any charges… don’t do business with netgear. They’re a goddamn tech company and they can’t get their systems right.