NETGEAR Anmeldelser 

The Netgear Orbi RBS850 and two Mesh RBS850 satellites are absolutely horrendous to install. I wouldn’t review via the Netgear emails due to totally unacceptable t&c’s. As a recently retired IT developer, architect, IT security head, director etc and business transformation consultant I expected installation to be easy. I wasted a huge number of hours, spoke to some ‘incorrect/wrong support people and one Himanshu S from India who was excellent. However, I have written up 3 pages of issues iro installation and thus I cannot list all the issues here. In addition, the App is faulty in several ways and much info it reports is wrong. I also phoned and mailed asking Netgear to cancel my payment card details as I don’t want their Armor product or any other payments taken. The basic devices are actually powerful and I am only carrying on with them for a while as quite a few people have asked for my views.

If 0 stars is possible i would give 0

Sent my device in for a RMA then 4 weeks later my replacement hasnt been shipped back, and are now claiming they don't have my original device in the warehouse.

Edward in the customer care team is useless, and the phone support can't do anything, avoid this company if you want high tech devices because the service is appalling, go get some other brand

Bought a nighthawk M6 pro used and came up with unable to charge batteries error after 6 weeks. Netgear do not offer repair support or repairs. Even after offering to pay. So left with a £900 device that is useless. Customer service is as good as useless. I’ll never ever buy netgear again unless they sorted this out and I certainly will not be recommending them to my colleagues in broadcast TV or anywhere for that matter

Terrible support. Brand new modem stopped working after 3 weeks. Did the right thing and contacted them straight away. Was told I had provided all correct information and if I paid $40 would receive the modem the next day.
Overnight I received an email stating I needed to provide more information which I did by 7:30am Friday morning. I received no response back. I called just after lunch Friday and the Information had not gone through. Provided all information for a third time and was told I would definitely receive it the next business day (currently now 3 days without internet). Sunday night I received an email stating that I had not provided the required information, when what was actually happening was the people giving me “support on the phone” were not passing my information onto the person who was organising my new modem. Contacted them again on Monday to discuss all the issues and that I still had not received the modem and spoke to a supervisor. Was told exactly the same thing by the supervisor and told I would receive the modem Tuesday. Finally received an email to state I had provided everything Monday night and that the warehouse team would send an email regarding the new modem. Surprise surprise no modem Tuesday. Spoke to them again and it’s not been processed properly. Also remember they required me to pay them $40 last Thursday for next day delivery. What a joke of a company, do not buy their products because they will not help if there’s an issue. Now 6 days without internet because they can’t sort out sending the modem replacement.

I purchased a mobile router (Nighthawk MR6450) from Netgear direct which came with an external ariel and spare battery. As the battery can only be charged when installed in the router having a spare is as much use as a chocolate teapot !
Being a mobile router I needed a 12 Volt power supply to use it in a vehicle rather than using the mains adapter supplied. I contacted Netgear support to find out the power requirements. Even though My request was escalated to "higher support" the only answer I got was use a 12volt supply. As the input interface is USB their reply did not make any sense.
It seems their support do not have any technical information so there is little hope of getting any help should I get a fault.
In summary I totally regret having purchased this product and would caution anyone else against doing the same

I've spent the past 3 years wishing I had never bought a Netgear mesh router system, but what just happened is just awful.

I renewed my Netgear/Bitdefender Armor subscription for another 12 months (£87...), and received a confirmation email from Bitdefender. The next day I get an additional email from Netgear informing me that an additional £17 charge will be made. No explanation is given.

The worst part is the customer service from Netgear. There is no reply email address. There is a contact phone number (0344 875 4000) which is dead if you try it. If you navigate through the Netgear "support" site all you find is multiple efforts to get you to pay them more money for support. If you do find orders support contact details it will be a US 1-800 number.

Just an awful company to have to deal with .

Awful brand, don't purchase any of their products unless you're desperately in need and can't afford anything better.

bought netgear with two satellites, what a waste of time. was on the phone with them for hours on two days. they couldnt get this thing to work. try this try that, shut this off shut that off. how about giving me equipment that works and stays connected. all this time wasted and ended up bringing it back to the store for a refund. support is a joke too, he told me to call a 800 number, that didnt work either. but yet he had the nerve to try to sell me a 2 year service plan. are you out of your mind.

absolute waste of time and money.
i just tried to get help why my internet worsened over the span of time and they didint understand what i was saying. What a Joke

I’ve had an RBR750 and 5x RBS750s for a couple of years. Although for some of that time I’ve had pretty good Wi-Fi network, I’ve spent countless hours/days/weeks fiddling trying to improve connectivity problems. For the price I paid for it all, I’ve been pretty disappointed with how it’s all performed. Netgear seem to be more focused on selling subscriptions for bolt on services than producing robust mesh systems. A lot of this was made worse with a wired backhaul. I’ve tried every available settings and way of connecting them to try and improve things, including firmware updates, numerous different channels, CTS/RTS ratios, preamble settings, transmit powers, router and satellite placement, soft resets, factory resets with re-sync wireless, factory resets with re-sync wired then wireless, new Cat7 cables, gigabit switches in between….. and my final conclusion is that the network is much better without any wired backhaul at all. With a wired backhaul I was consistently plagued by frequent disconnections, very slow re-connections, and patchy connection to other devices on my LAN. All or most of this disappeared when I sacked the ethernet backhaul. I live in quite an old house with some big thick walls, and lots of nooks and crannies which probably doesn’t help.

I now have a relatively stable network with an entirely wireless backhaul, although I do have some ethernet patch cables connected to some satellites and the router feeding various bits of kit. These seem to work well.

I initially went down the wired backhaul route as I was under the impression it would help me build a more robust network with full duplex etc. But in my experience, it’s been a complete waste of time. Coupled with the other frustrations about the Orbi system (hard sell on trying to get us to pay subscriptions for what should be basic router functions, inability to set DNS settings for LAN etc) I’m pretty close to sacking my Orbi system and buying something better. Let’s hope that it continues to be robust for a good stretch now that I’ve threatened it with being disbanded otherwise.

Does not work with Starlink, terrible UI, terrible user experience, manual firmware upgrade process (automated does not recognize new firmware), nothing really works like expected, disaster.

The company reviews say it all. I have used cheap tp link products i swear they have never let me down and the expensive orbi products are just rubbish not even worth it.

Orbi does not work with starlink. Simply not compatible. Was given incorrect information by tech support on how to configure the starlink which wasted time. Final suggestion was to keep my old linksys router and wire the Orbi to that.

Customer support emails are not answered. Have returned the product to ingrammicro as instructed, they say the package is still in their warehouse. Now concerned I am not going to be refunded £900 despite returning the product the day after recieving it as instructed.

I have a net gear extender which I am trying to reset having not used for a couple of years. I must say I have never been sent in so many circles and assume they would rather I bin it and purchase a new one. Customer support is at best a robot and worst, non existent

Absolutely shocking I’ve returned a product and it’s been 28 days and customer service rest assured me that I will be receiving my monies back over £1000 and still hasn’t come through
I’ve just contacted them and they said it was unsuccessful has your bank changed your credit card
It was easy for them to take my payment for the product and trying to get my money back of them is a joke
Do not buy netgear products especially online it’s a nightmare to deal with them on the phone
I’ve spent a good number of hours on the phone with them and they keep telling me you will be refunded
Company is no good would not recommend NETGEAR Orbi 963

Purchased the Nighthawk M5 MR5200 5G mobile router in December 2022 for 770 pounds. I figured this is going to be a high-end, quality device for that price. Anyway, router arrives, has trouble connecting and is getting very low speeds. Turns out it's not connecting to one of the bands (LTE B20 i think?). Was told it should work fine, so i sent it back and got a replacement, which worked (kind of). It was reluctant to connect to LTE B20 at first but after a while things seemed to stabilize and i had a mostly great 14 months with it. The 5G was blazingly fast (600 megabits at times!).

One thing i did notice is that this router gave me what seemed to be DNS issues, where websites will not resolve until you wait for a bit and re-try. It tended to happen more on some websites more than others (duckduckgo it happened a lot on), but only happened on this router. It didn't happen frequently enough for me to be too fussed about it, it was just a minor annoyance.

Now we come to 3 days ago. The signal on the router dropped off, and no about of rebooting it, factory resetting it etc would make it find the network again. Tested the sim card in two other routers and no problems. I then tested the router in a different area with 5G. The 5G connected (with a poor signal), but the router failed to pass any traffic and nothing would load. Finally the signal dropped off.

I ring technical support, and after navigating the menu system, arrive at a customer service guy who clearly does not want to be there. He gives me a case number and passes me through to another department with a nicer sounding customer service rep, who then hung up while i was explaining the issue (i was being very polite, especially since i knew i was 2 months out of warranty). I called back, got through, and they instantly hung up when i said hello. I gave up after that.

I gave netgear a try, i regretted it. I'm sure some of their products are great, but i give my story as a cautionary tale to others who may consider purchasing something as expensive as this product. Now i need to go fork out a few hundred more pounds on a new 5g router (i'll try the ZTE one i guess).

TLDR: Bought the MR5200, it lasted 14 months, was a bit flaky, and customer service was not interested and hung up.

Bought two routers RS 700 one is registered to my account the other is not.

I have sent two emails over a month with out a single reply ( shocking )
The bot on the web page is useless and of no help

All i want is both routers to be on one account how difficult can it be. I would hate to have a real problem because you would be totally stuffed after care none existent

Mr2100 only worked for two years no refund, then bought another and changed my mind sent back instantly unopened and have not received the refund keep ringing them and they keep telling me the refund is coming but it seems they just keep lying, please do not buy any products from this terrible company

I bought a wifi extender at the Netgear premium, when it refused to connect correctly I contacted what is laughably called customer services! After 2 1hour calls the problem was never resolved. I was suppoesed to get a credit note refund voucher that has still not arrived even after chaseing a number of times.

I’m not here to comment on the quality of netgear’s products, only the buying and support experience.

They sell their products with “free” and “next day DPD” shipping. What they don’t tell you is it takes them any number of days to actually “prepare the order for shipping” in the warehouse, so this shipping which looks good at face value is utterly useless as a delivery commitment.

I’ve been in touch with their support teams twice on live chat, they use Salesforce as their platform and the chat experience is terrible, outdated and annoying duplicates every message you send in the chat window. They don’t have the ability to cancel orders.

One of my orders went through and they told me the other order was held because the payment hadn’t gone through, even though it did on the website and was on my bank’s transactions!

Overall awful support experience and terrible purchase journey cobbled together on disparate systems that don’t talk to each other correctly.

Never had a problem with their products, but buy them from reputable resellers and avoid this car-crash buying experience.