Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have recently switched from IQOS to Neafs. When Neafs started I thought they were awful! But when they brought out the new TEO X I thought I'd give it another go. I noticed that their flavours... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had an issue with one of the new devices (Teo X ) which wasn't heating properly. Reported the problem and without delay I had received a response and the new device was posted out to me. Now that's... Vis mer

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Vurdert til 1 av 5 stjerner

It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med e-sigaretter

Skrevet av virksomheten

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

215 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 84 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(215)

79 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The new design has made it so much more…

The new design has made it so much more enjoyable. The designers need a pat on the back. No mess, I like the cap over the top of device. Excellent

5. juni 2026
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Svar fra NEAFS

Thank you for this great feedback. We shall pass your compliments to the design team for sure.
Kind Regards
NEAFS SUPPORT

Vurdert til 5 av 5 stjerner

Very quick delivery and good price.went…

Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy

5. juni 2026
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Svar fra NEAFS

Thank you for this feedback - we are very pleased that you like the new and improved X-Range.
We look forward to your next order.
Kind Regards
NEAFS SUPPORT

Vurdert til 5 av 5 stjerner

Received my new device and sticks

Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

3. juni 2026
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Svar fra NEAFS

Thank you Liz for this great feedback. And great news you found your favourite already. Plenty of Dane waiting for you :)
Kind regards
NEAFS SUPPORT

Vurdert til 5 av 5 stjerner

New improved product!

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.

With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.

Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

5. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra NEAFS

Thank you for taking the time to review NEAFS with honesty. We have made many improvements, and are proud of the long awaited release of the X-Range. We hope you continue to enjoy NEAFS.
Regards
NEAFS SUPPORT

Vurdert til 1 av 5 stjerner

in the start everything was good but…

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.

18. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

New NEAFS patches very bad

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

23. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ditto the previous comment regarding…

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.

23. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great development

Here’s a polished review you can use:

⸻

I’ve been a loyal NEAFS customer for about four years now, mainly using their heated cigarettes, especially the coffee flavour. Over time, I’ve really come to appreciate them as a solid alternative to traditional cigarettes.

However, recently I’ve noticed a change — the flavour doesn’t feel as intense or rich as it used to be. The coffee notes in particular seem a bit more muted than before, which is a little disappointing considering how much I enjoyed the original taste.

That said, despite this change, I still believe NEAFS offers one of the best alternatives to normal cigarettes on the market. The overall experience is still satisfying, and I’ll continue using their products.

I just hope they consider bringing back the stronger flavour profile that long-time customers like me remember.

13. april 2026
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Svar fra NEAFS

Good morning Gabriela, thank you for your feedback.
We are in the process of making changes to improve everything as we speak.
More great things to come, and thank you for continued loyalty to NEAFS.

Kind regards
NEAFS SUPPORT

Vurdert til 4 av 5 stjerner

Always been really happy with Neaf's…

Always been really happy with Neaf's service and products. So why 4 stars instead of 5?
Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least prefer. Otherwise, extremely happy to reccomend. 😁

15. april 2026
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Svar fra NEAFS

Good morning, thank you for your feedback here. New stock is arriving very soon and we apologise for the delay here.
More great things to come from NEAFS.

Regards
NEAFS SUPPORT

Vurdert til 1 av 5 stjerner

The battery life is ridiculously short…

The battery life is ridiculously short and the tips are only good for 3 or 4 puffs even though they claim 15. Unfortunately I won't be buying again

2. januar 2026
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Svar fra NEAFS

Thank you for you feedback and we are sorry to hear of your experience here.

One of our experts will be in touch with you very soon to resolve these issues.

Regards
NEAFS SUPPORT UK

Vurdert til 5 av 5 stjerner

Tried this product best vape I've tried

Tried this product best vape I've tried so far.
Very pleased definitely buy again

13. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra NEAFS

Good morning - Thank you for this great feedback. More great things to come from NEAFS.

Kind Regards
NEAFS SUPPORT

Vurdert til 5 av 5 stjerner

Super

Fast, efficient and great customer service.
Range and variety of products to suit everyone's taste.

1. april 2026
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Svar fra NEAFS

Thank you for the kind words here. More great things to come from NEAFS.

Kind Regards
NEAFS SUPPORT

Vurdert til 5 av 5 stjerner

Im really pleased this product NEAFS…

Im really pleased with this product NEAFS UNO its smooth, great flavours unlike other vapes i have tried, highly recommended

14. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra NEAFS

Thank you for this great Feedback with our new UNO+Vape range.
More great things to come.

Regards
NEAFS UK

Vurdert til 5 av 5 stjerner

Customer service

I have been using Neafs for a few years now and I can honestly say that the customer service that I've received from Richard has been outstanding. He always answers any questions promptly and is a credit to the company.

8. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra NEAFS

Thank you for the kind words towards NEAFS and to Richard. keep a look out for more great things to come soon from NEAFS

Regards
NEAFS

Vurdert til 5 av 5 stjerner

Best cigarette alternative, makes giving up so much easier

I have found that reaching out to customer support is the best way around issues.
Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alternative to real cigarettes for those of us who find the habit is the hardest part to give up

7. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til NEAFS

Svar fra NEAFS

Thank you for your feedback and well done on sticking to kicking the habit - more great things to come from NEAFS

Regards
NEAFS

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