Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... Vis mer
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I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite. He is an asset to your company. Please send him many thanks. Kind... Vis mer
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I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Vis mer
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Informasjon om virksomheten
Om IQOS UK
Skrevet av virksomheten
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Kontaktopplysninger
Storbritannia
- 0800 432 0000
- iqos.com/gb/en
4,4
Enestående
10k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My call was taken by Azzy
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own problems but Azzy calmly sorted it. Well done Azzy 👍
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Mr Dare, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
I spoke with one of your…
I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite.
He is an asset to your company.
Please send him many thanks.
Kind regards
Constandino
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Dino, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
great communication
had my iluma for over a year the stick was faulty and would not work iqos replaced with new ilumai under warranty then got a call from Sakina today offering me 3 packs of terea with next day delivery for £10 very pleased would recommend thank you iqos.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi brian hyland, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Lily quickly resolved my issue
Lily quickly resolved my issue. I’m very satisfied with our communication—it was prompt and appropriate.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi 亚男 侯, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Customer service is insanely fast
Customer service is insanely fast, very trustworthy brand. Jason from the team is super helpful.
4. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi MY Y, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Wish for...
If you wish for a rapid and excellent job, pray you have Inasse on the other side of the line. Inasse has a brain that runs so fast that before you even ask your question, she already has tested the solution. She is also so sweet, polite and easy going that it will feel like speaking to your bestie, and yet Inasse would have sorted out your issue in a blink of an eye. She is gifted in many ways, seriously!
Inasse is the one to wish for...
As for Ed, he is THE GUY! it's like having McGuyver sorting out your problems.
He is absolutely amazing, he is great, easy going, he knows his job, he will never make you waste time with unnecessary questions, he's also experienced in many areas, much more than just picking up the phone. He is The BOSS!
Thank you very much Ed and Inasse. I hope IQOS and your superiors value your excellent work as much as I do!
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Madlen Acar, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Fab customer service & Great products!
Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyone's taste. Great value for money too when buying on subscription. Would recommend ZYN to anyone :)
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Sam Lewis, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I had issue with returning my item and…
I had issue with returning my item and the person I spoke to (ed) was very helpful and professional and resolved my problem very quickly. Thanks
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi SAEED, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
New product is great and Hasna was…
New product is great and Hasna was great on the phone for the follow up. Thanks.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Shomraz Chowdhury, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Quick
Redoune was helpful with my problem regarding my pocket holder. It was resolved quickly.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Jenvirli Cabatbat, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Hasnaa
Hasnaa spoke to me today about my icos device. Made sure I was happy and left me feeling confident in the product
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Emily Maylin, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
ED was really helpful and sorted out my…
ED was really helpful and sorted out my problem quickly! super friendly service!
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Viktorija Seskute, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Ed was fantastic and helped me…
Ed was fantastic and helped me troubleshoot my device. Unfortunately, the device was not fixable, but then Ed helped me to purchase a new version with a discount.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Carol Roberts, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Bilal is a legend
Bilal was such a great help, he answered all questions and made the whole situation simple!!
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Awess Sharif, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
The customer agent Maria was very…
The customer agent Maria was very helpful .
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Maria Crivat, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Very helpful
Very helpful, listened to my concerns and he was able to deal with them, also offered solutions in a professional manner.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi luap remlap, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Ed was extremely helpful and really…
Ed was extremely helpful and really made sure everything was okay with my product.
He really looked after me and made sure that everything was sorted out.
What a gem!
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Yassmine Tabka, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Customer service was great
Customer service was great . I spoke to Fadva .Very professional yet friendly and helpful
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Rolanda P, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Daisy was really helpful thank you…
Daisy was really helpful thank you daisy!
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi Umut Kirik, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Excellent customer service
Excellent customer service. Thank you Jason
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra IQOS UK
Hi customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.