NavaFresh New Zealand Anmeldelser 

The product I purchased was delivered in time. But still waiting how the product will work.

Fast delivery. Great product.

The Basil seeds are good though shipping was slow, I didn’t realise they were not stocked locally. Also the plastic container was a little crushed but the contents not damaged. I am enjoying the product.

Great product, good comms and tracking updates, reasonable delivery - a very good transaction all round

Product is good quality

Ordered this Ceylon cinnamon, thought on purchasing it was a NZ website but after payment it was clear it was coming from overseas. Tracking information kept uptodate. Took a while to arrive but when it did it was great. Slightly coarser Ceylon cinnamon but very aromatic, lovely product. Appears to have been sourced from India. Thank you

Easy to order, tracking information received on time and package arrived safety

Item arrived in time. Have been using for a month. No positive effect yet but hoping to see a result soon.

Very easy purchase and delivery!
Feeling very confident with your company and have already referred on to others. Many thanks!!

Easy to use website.
Nice clean products.
Not too pricy

I have previously ordered the product from a different company, but it appears they don't sell it in quantity anymore. I ordered from Navafresh this time and will again as the price was very good, the product came well packaged and on time.

Everything is good

I ordered a NYTRYD neck and shoulder wrap weighted microwaveable hot and cold compress for a Christmas present. The beads melted through which obviously made it unusable as well as dangerous. I contacted navafresh to let them know as well as sent a photo but they took no responsibility and advised me to contact the company they on sold it from. However they would not even give me the address I could contact them on. I would definitely not recommend buying anything from this company. Very disappointing.

UPDATE: I received exactly what I ordered, intact and neatly packaged. Thank you! I have added 2 more stars.. ***.

I have no shipping information? My payment is Singapour? I thought it was NZ based? Eleven days in and no information!!!!!!!!!!! The reviews I am reading are horrendous. I would not have bought from you if I read them. I am waiting for an order: ORDER NZ-NV#P392920148 ... Lugol's Iodine 5% Solution.

Great service. Order arrived quickly

Poor rating for the following reasons:
1. It was not clear that the item is located in India
2. When I paid online I first received an error message stating that account could not be verified, so I tried again, before I realised that the initial payment had actually been processed. Almost resulted in a double order (lucky I canceled the second attempt in time)
3. It took the seller more than 1 week to dispatch the item
4. I am unable to track the “Shiprocket delivery” because the OTP for buyer verification is not arriving on repeated attempts, although my phone number is correct.
I would not recommend this seller, rather pay 20 or 30% more and get a good, fast and reliable service.

Add on: I received an apology for the delayed dispatch from the seller (due to high volumes), thank you. The seller did not address the other issues mentioned in my review.

Add on 28/5: I received the product in good order. The company has made an effort to send it by DHL and after the initial delays in dispatch the delivery was reasonably quick considering it was coming from India. I increased my rating from 1 to 3 stars. Other cautions remain in place.

Quick delivery and correct products dispatche.

I was seeking a Pukka Teas product that came in 20 tea bags per pack and retail in NZ around NZ$10 (say $0.50 each)
They also are sold in an outer of 10 packs in Moore Wilson. This tea I wanted was out of stock in NZ.
Navafresh had this item for sale at NZ$103 including freight and I assumed it was an outer. I paid for his and later received 1 single packet of 20 bags.
Despite several attempts to correct the situation, they lied their way through this and refused to respond.
I pointed out that on their NZ version of their website, they had the single packet item priced at $103 instead of $10.30!
I pointed out that their cost to me was $5.00 per single tea bag! - but they would not respond - claimed it was because of freight from the USA!
Said they would look into it but nothing has happened!!!!

DO NOT TRUST THIS SITE.....

I have a complete list of the emails back and forth with Navafresh including the order number with all of the requested information. Not once have they shown any recognition of their error. I have logged back on to their website and they have changed their pricing of the product and reduced it down by around 20% but it is still no where near NZ$10 per box.

This website is designed to make you to thinking it is NZ based. In is NOT. Don’t be fooled.
I ordered an Easter gift, thinking I was buying locally. I didn’t receive and shipping notification for over a week and when I chased it up it became clear this is an overseas company. I immediately asked to cancel my order and get a refund but was told this was not possible.
My order eventually arrived but was in terrible condition and too late. It went in the bin. Total waste of money. DO NOT BUT FROM THIS WEBSITE.

EDIT (22/04/24): Despite their reply below, I have NOT received any email from Navafresh regards resolving my complaint or offering a refund for substandard product.