The person who fixed my windscreen was so professional. The National windscreen had a good communication team who updated me when they couldn't make my appointment on the chosen day. They were ok.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My experience with National Windscreens was extremely positive. They were communicative in the run up to the appointment and on the day, the operative arrived within the allotted time window and wo... Vis mer
Selskapet har svart
Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... Vis mer
Selskapet har svart
Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om National Windscreens - London
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Unit 4, Stirling Way, CR0 4XN, London, Greater London, Storbritannia
- 020-3151-4453
4,4
Enestående
134 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dreadful company that make excuses not to do the job
Appalling , booked to have a new windscreen fitted as it has a huge crack in it this was prior to my MOT which it would not pass with this crack , I told them this the appointment was on Monday .. I got an email Friday saying my windscreen had a camera ( not that I know of ) and as such it needs to go into a branch as such it’s clearly the fact they can’t fulfil all the apointments they make , don’t try calling them been holding for 15 mins already , like most companies they lie about reasons based on the fact they cannot provide the service you need , in the meantime I cannot drive my car as it will need an MOT appointments are two weeks in advance at least .. totally appalling
21. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Over a week for an appointment, avoid!!!
Took over a week for an appointment so my car was unsafe for a very long time, they didn't care!
4. april 2023
Svar fra National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
It was quick and easy to make the…
It was quick and easy to make the appointment online and the guy who came was friendly, worked well and did a great job fixing the crack on the windscreen of the car. It wasn't a long process and he called ahead of time to give a more accurate time of arrival. You can't even tell that there was a crack there before. Really pleased with the whole process.
22. februar 2023
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Don't bother. They are beyond useless
Called and made a booking. On the day no information sent to tell me the time. At 2pm i called to check and was told they had cancelled my booking, but not told a reason.
Called Auto Glass and they have already sent me an appointment confirmation email etc.
Just do not use. Not worth the stress. Go with a company that has a good rep.
16. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Your customer service is amazing 👏
8. mars 2023
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The door now rattles with glass left in…
The door now rattles with glass left in it. Other providers say they clean the doors out - why didn’t you?!
19. oktober 2022
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very bad !!!
Very bad !!!! Don't use this company!!! Ordered a windscreen replacement on 5 of September , booked it in for 24 September , all was good until 24 morning when I got a call the expert will be with me at 1 pm , at 2 pm I receive a call saying that the windscreen didn't arrived ! Really!!!! After 3 weeks ??? So I cancel everything with them . Please don't use !!!
24. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - London
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Professional and a good job done
Professional and a good job done. Would like to mention the guy they sent to sort my windscreen was a funny dude and down to earth. Would recommend
9. august 2022
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
12. juli 2022
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
excellent
I already worte a review but am happy to do another. The service was exact, the guy as a real expert. Thanks.
9. juli 2022
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From the staff on the phone to the…
From the staff on the phone to the staff at the site where the fix took place - 5 stars for all
7. juli 2022
Svar fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.