National Friendly Anmeldelser 

I would like to thank Bradly for the excellent service and the excellent package he delivered for me

Louise Webber was great, super helpful!

I work for Plan & Prosper and Louise Webber has been an invaluable support to our team.

She consistently helps keep cases progressing smoothly, responds quickly to questions, and provides excellent assistance whenever we need it.

Her knowledge, efficiency, and willingness to help makes a real difference when we're working to achieve the best outcomes for our clients.

Being an Adviser, Louise at National Friendly is always excellent, willing to go above and beyond, professional and will always do her best to help however she can.

Louise at National Friendly has been absolutely fantastic to deal with. She has been extremely helpful, responsive, and professional, making everything straightforward. A real pleasure to work with, and her support has been greatly appreciated. Thank you, Louise!

Louise has been amazing and quick to respond which is important in an industry like ours as Advisors. Very grateful!

Louise Webber is always a great help.

Always getting things done efficiently and has a fantastic relationship between National Friendly & Other brokers.

Though unplanned money is hard to leave the budget list this days. I think given this insurance i pushed button after the arrange call with Alex gave me hope for tomorrow incase am sick with no support.

Trust me paying this monthly maybe hard from the budget but benefits sounds interesting and good.

Keep it up Alex for well talked through.

Very professional and talked you through all aspects of insurance

I took out income protection with National Friendly in Feb 2025. During the application call I clearly told the representative about COVID‑related absence, mild back pain, and brief anxiety symptoms — but these were recorded as ‘No’. When I later claimed, the policy was cancelled and the claim refused on grounds of non‑disclosure.

I initially accepted the Ombudsman’s decision in error, due to misunderstanding and medication‑related confusion, and withdrew acceptance the next day before the deadline — yet this was not recognised. I am still waiting for the application call recording I requested under GDPR, which is key to showing what was actually said.

While premiums and a small inconvenience payment have been offered, I believe the issue here is accurate recording of what a customer states. I am now considering taking the matter to Small Claims Court to clarify what was said during the call.

They were very helpful and understanding

Very helpful and nice guy thank you for your help

Hi ...Just wanted to say the service I get from Courtney each time I call NF is exceptional from a brokers point of view.
Always so friendly and more so helpful and knowledgeable. No task or request is never to much for Courtney and always obliged to support my needs.
Another asset to the NF team.

Lovely service very helpful person nothing was too much trouble i recommend to anyone

Polite ,professional and always easy to deal with

Good service and communication
But I still have a question
I did not decline from answering any question but it says I did on the schedule ?

i got all the information i needed Robert was very helpful

After speaking to Duncan Reeves regarding my policy, I found him very easy to talk too. He was very courteous and professional, offering me further advice and help.

After submitting my claim with relevant information and documents it took 3 and half to 4 weeks for my first payment to come through after they claim to pay out after 2.
After a few emails and calls I was asked for further proof of my fractured/broken upper arm, if a doctor's signed certificate wasn't enough. I had to go back to my GP and ask for a letter out lining that I DID have a fractured/broken upper arm after falling from height and dislocating my shoulder as well.
Further more National Friendly's communication skills are questionable due to not knowing when payments were gonna be paid out...
Not a happy customer....