Every time I send money I am debited twice and when I get in touch with customer service they do not even have an answer and wait for weeks with no concrete response as if they don't know the reasons.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Sending money From Europe to family in Nigeria using NALA always gives peace of mind. The team are waiting and ready to guide and protect your transfer until it gets to the destination acco... Vis mer
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We use NALA for all our transfers from Europe to Tanzania, even bigger amounts work very well. Money arrives safely usually in seconds or a few minutes with the best rates you can get at the moment. W... Vis mer
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With my recent transaction, I had a problem with the delivery of money I was sending, it took specifically longer for the money to be delivered. I reached out to them via chat and readily explained to... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Trusted by 500,000+ Customers Globally. Send money home instantly, affordably, and securely across the US, UK, EU, Africa & Asia. 🚀
Kontaktopplysninger
International House 64 Nile Street, N1 7SR, LONDON, Storbritannia
- support@nala.money
- nala.money
4,3
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The fastest and most efficient way to…
The fastest and most efficient way to transfer money to Africa. Tested and trusted and has been very reliable since I started using the service.👍
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
We appreciate your positive feedback on the app's usability. We're always working on new features to make it even better, so keep an eye out for updates! 🥳
Timely intervention and resolution to…
Timely intervention and resolution to my query. Nice customer care services
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Knowing we could resolve your query effectively is the best feedback we can get. Thank you for trusting us to serve you 🤗
Great and express.I use Nala every…
Great and express.I use Nala every mouth to sent money to my relative
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Your satisfaction is our ultimate goal. Thank you for this incredible feedback and for being a part of our customer community. 🩵
Great experience with Nala
Great experience with Nala! The team was professional, responsive, and supportive throughout the account review process. They communicated clearly and resolved the issue efficiently. I appreciate their patience and excellent customer service. Highly recommended!
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
It's rewarding to hear that our support met your expectations. Our team strives to be both knowledgeable and empathetic, and we're glad that came through for you. 🥰
She was friendly
She was friendly, helpful and answered all my questions
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
We're so pleased you were satisfied with the support received. Don't hesitate to reach out again anytime you need assistance. 🎉
Very smooth and the customer service…
Very smooth and the customer service team were helpful.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
We're truly grateful for your wonderful feedback. Thank you for trusting us to serve you 🩵
Svar fra NALA
Thank you for the amazing 5-star review!
application NULLE
je met une étoile parce qu'il n'est pas possible de mettre 0. j'ai effectué un transfert d'argent pour les soins médicamenteux(très urgent) de mon père, et ils ont bloqué l'argent me demandant d'attendre à minima 48h avant de faire une demande d'aide et la discussion se fait avec une IA.
SERVICE À FUIRE TANT QUE POSSIBLE. je suis dÉgoutÉ
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Apologies for not meeting our usual speed standard. We are investigating to prevent future occurrences. 🫂
Nala are the best group to use to…
Nala are the best group to use to transfer money to my country. Right now there was money pending in my account with them and I asked them to refund to my account and it took less than 10 minutes to transfer my money bank. Very happy person I am. Thank you staff. You know your work.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
A smooth, frustration-free UX is what we aim for with every update. We're so pleased you're enjoying it. 🙌
Need to upgrade the currency rate
Need to upgrade the currency rate
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Thank you for this feedback, Syed. We are always on the look out for the best possible rates to offer our customers, in a drive to ensure that we give you the best value for all your transactions. 🤝
Kiara made my experience amazing on…
Kiara made my experience amazing on nala used the app atleast 60 times and only ever had one issue and she solved it like a pro in minutes 😀 best money transfer site ever and the best rates
4. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Thank you for being a valued customer and for sharing your satisfaction with others. You're why we do what we do. 🩵
Awesome support team 😍
I was facing some issue with adding money in my Nala app as it was deducting twice from my bank account. The support team really helped me to understand the issue and how to overcome it. They are very prompt and whenever I knocked they responded immediately.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Your kind words about our support services mean a lot to us. We believe great customer support is key, and we're happy to know you experienced it firsthand. 🫂
The swift response was amazing
The swift response was amazing
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
We're so glad we could provide a seamless and positive experience for your remittance needs.
A bit delay resolving issues sometimes
A bit delay resolving issues sometimes. But it's great to have Nala. Appreciate your hard work. Thanks
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Thank you for your thoughtful review, Bodo. We're happy some parts of the experience were positive, but we apologize for the aspects that were not. Your satisfaction is our goal, and we'd be grateful for the chance to address your concerns directly if you reach out. 🤝
Very fast response and I got the help I…
Very fast response and I got the help I needed.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
So glad our team could help! We aim to make every support interaction smooth and helpful. 🙌
I made a transfere which didn't…
I made a transfere which didn't reflect as early as expected, and the team was really swift about it and helped me stay calm till I got my refund.
Thanks to Kiara, Kelly Hadia,
Lamine and Thaddeus
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Thank you for the encouragement! We invest heavily in our support team's training, and it's heartening to see it pay off in experiences like yours. 🥳
100 percent good
100 percent good, customer service is the best and money arrives safely. So far so good
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
We appreciate you greatly! Thank you for this glowing feedback. Our team will be so encouraged to read it. 🩵
Was easy and very professional,
Was easy and very professional,
Kiara. She did a very good job. She make it easy for me and all the problem was solved in a minute what I can say was a better service better conversation, thanks NALA
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Thank you! We've shared your positive feedback with our entire support team. It's motivation for them to keep up the great work. 🥰
Nice app and efficient staffs.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NALA
Thank you for celebrating our service. We promise to keep delivering the experience you deserve. 🕺
Svar fra NALA
We strive for 5-star service across the board, so we apologize for missing the mark in some areas. We hope you'll give us another chance as we continue to refine our offering. 🙏
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.