NALA Anmeldelser 

The issues was treated with utmost importance with no delay. The customer service was excellent

Victor resolved my issue eventually. It was a huge relieve

The companies customer service is a top notch,,,,and also its been a great experience from nala since they have made the money transfer/convertion an easier task

Resolved a delayed transaction in time. Thank you team

The way you respond quickly

Easy to send money with and quicker than expected
And also i love the fact that you can communicate with your customers that’s really helpful

I'm so so excited that I got a swift and timely assistance after losing hope. Nala to the world.

They made me believe that people could be trusted. Every of the conversations was full of certainty and assurance. I was reassured that the money was either hanging somewhere, that it will finally drop.
And that was what happened after 30hrs plus.
I'm happy it was received finally, though aim was defeated, because it was for something yesterday.
I'm still that your good costumer.

Its been 3 days and NaLa doesnt have any answers what is the cause of the delay. I will not recommend this App. My remittance is pending for 3 days and nobody can explain why.

I recently had an issue with a transaction after I mistakenly sent funds above my account limit. Although the error was on my side, I was genuinely impressed by how professionally and efficiently the NALA team handled everything.

What stood out most was how smooth the entire process was — everything was resolved directly through the app without the need for stressful phone calls or long delays. Their communication was clear, prompt, and reassuring throughout.

Compared to the bank involved, whose response was much slower, NALA’s customer support was excellent and far more efficient. Thank you to the team for the great service and for resolving the issue so quickly.

Ever since I have be using Nala l have not be disappointed,l you guys, keep up with your good work

Prompt and professional

I have being using Nala for over 4 years now all was good until last month had money sent to the wrong recipient. Got in touch with Nala was told to get a reversal code from MTN and I will get my money back this reversal code was given to Nala on April 22 and we are now in May 12 still have received my refund. Each time I write to them all they say is they are working on it. Don’t understand how the process is taking almost a month and still haven’t received my money. Will like this case to be escalated

I had a very stressful and disappointing experience using this money transfer app for a large transaction.

My transfer took 1 week and 5 days before the money finally arrived in the recipient’s bank account. During that entire period, I had no clear information about where my money was, whether it had actually been transferred, or when it would arrive. The responses from support were vague, repeatedly saying the case was “escalated” or “under investigation.”

At one point, they even asked me to provide documents while they themselves could not clearly confirm the status of the funds. Meanwhile, the recipient bank confirmed they had not received the money. Imagine the stress of not knowing where your hard-earned money is for nearly two weeks.

The situation became so serious that I contacted Citizens Advice, who then directed me to the Financial Ombudsman. I had already started the process of formally reporting the issue before the money finally arrived at the recipient’s bank. That shows how bad and uncertain the situation became.

The most frustrating part? There is no direct phone support. You cannot speak to anyone by phone. The only way to contact them is through online chat. When large amounts of money are involved, chat support is simply not enough.

Although the money eventually arrived, the lack of transparency, poor communication, and extreme delay caused unnecessary emotional distress and anxiety. Even after the money was successfully credited to the recipient’s account, they remained unaware of its status and continued requesting documents for investigation. This reflects a lack of professionalism on their part.

If you are considering using this app:

- Avoid sending large amounts.
- Be prepared for possible long delays.
- Do not expect clear timelines or proactive updates.
- Understand that you cannot call them directly if something goes wrong.

Money transfers should give peace of mind — not weeks of stress.

The customer service was excellent.replying to emails and messages on time. Thank you.

Bonjour nala très bien plateforme bon service très rapide
I am very happé avec nala mama
❤❤❤❤❤❤❤👌👌👌🦋🦋👑❤🐅🐅

I love the security measures that were used during the process.
This shows the app is protected.

Great app and very easy for transfer.

Swift, simple, reliable

Nala is the best. I love it love it love it love it. Awesome. Fast. Reliable. No hassle. Top notch.