LAST NOVEMBER 13, 2025, MY FRIEND OF MINE SHE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME MY TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FI... Vis mer
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Booking: DU7SNNBP I have booked the tickets on 13th July to my PNQ to DXB flight via Spicejet for 31st July. Today its 24th july and I haven't received the spicejet airline ticket yet. The spicejet w... Vis mer
لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Vis mer
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رحلة ألغيت وتذاكر غير مسترجعه والأن ترسلون تذكير لي على الواتزاب التذاكر للرحلة الملغية والتي قبل 3 ايام . وترسلون تقييم للخدمة. طبيعي نعطيكم اقل من نجمه وهذي اخر مره اتعامل مع موقعكم وخدمتكم... Vis mer
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يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktopplysninger
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
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انصح بالابتعاد عنهم من تجربة اي أخّروا…
انصح بالابتعاد عنهم من تجربة اي أخّروا رحلتي فلم طلبت التقديم اخذوا قيمة تذكرة كاملة فلما طلبت رفضت وطلبت استرداد قيمة التذكرة رفضوا
نصيحة ابعدوا لا يستحقون نجمة واحدة
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
نشكركم على مشاركتكم تجربتكم معنا. نأسف لسماع عدم رضاكم عن الخدمة المقدّمة.
من أجل تمكّننا من مراجعة الحالة والتحقق من تفاصيل الحجز بشكل دقيق، نرجو منكم تزويدنا برقم الحجز أو عنوان البريد الإلكتروني الخاص بالمشتري الذي تم استخدامه أثناء عملية الحجز.
نؤكد لكم أن هدفنا هو توضيح الموقف ومساعدتكم قدر الإمكان، وسنكون سعداء بالتواصل معكم فور استلام بيانات التعريف المطلوبة.
لقد تعاملت مع خدمة العملاء من خلال…
لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk)
بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من ساعة ، وكنت سعيد الحظ لاني وجدتها على الشات، وحاولت قبلها لمدة 48 ساعة ولم تحل المشكلة الا من خلالها ومن خلال تعاونها ومتابعتها للموضوع بدون أي ملل او ضيق
مع خالص تحياتي وتقديري لها
عمرو عزيز عزت
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
عزيزي عمرو،
نشكر لك كلماتك الطيبة ومشاركتك لتجربتك معنا. يسعدنا جدًا أن نعلم أن الزميلة Mariia Podvadtsiatnyk قد قدمت لك الدعم المطلوب باحترام ومهنية عالية، وتمكنت من حل المشكلة بسرعة وكفاءة. سنحرص على إيصال تقديرك لها.
نشكرك على ثقتك بنا، ونتطلع دائمًا لخدمتك بأفضل مستوى ممكن.
Payment deducted but no ticket received
I booked a flight through this platform and the payment was successfully deducted from my bank account. However, I did not receive any ticket or confirmation email after the payment.
When I contacted customer support, I was told that my order was not completed and that the payment had not been made, which is incorrect. The amount was already debited from my account.
This situation is very frustrating and concerning, especially for a flight booking. The company should improve its payment verification process and customer support responsiveness to avoid misleading customers and unnecessary stress.
I am still waiting for a clear resolution or a refund.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Mohamed ZONGO,
thank you for your feedback. We are sorry to hear about the situation you described and understand your concern.
In order to review your case in detail and provide you with a clear resolution, we kindly ask you to provide your booking number or the email address used during the purchase so that we can identify your order in our system.
Once we receive this information, we will be able to check the payment status and assist you accordingly.
We look forward to your reply.
thank you Mariia Podvadtsiatnyk
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Thank you for your feedback, Mr. Alenazi. We’re glad to hear that Mariia Podvadtsiatnyk was able to assist you. We truly appreciate your trust and look forward to helping you again in the future.
UPDATE #6 – These scammers at MyTickets.ae are destroying lives with their fraud
It is January 2, 2026. I submitted my date-change request on November 25, 2025. That is OVER 38 DAYS AGO. Since then, I have endured endless chasing, countless phone calls, and the same insulting excuse repeated like a broken record: “waiting for the airline.”
Let’s be clear: waiting for over a month on a simple date-change request is indefensible. This is not airline policy. This is not complexity. This is a complete operational collapse — or deliberate stalling.
My travel is in TWO DAYS (January 4) and I am still stuck in total uncertainty. I cannot finalize connecting flights, cannot confirm work leave, cannot organize family logistics, and cannot plan anything at all because MyTickets.ae has failed at the most basic responsibility of a travel agent: executing an approved change. Ticket prices are increasing by the hour while this company does absolutely nothing.
What makes this unforgivable is that this date change was already approved by Royal Jordanian in writing. All documents were submitted. All conditions were met. There was nothing left to “review.” And yet, here we are — more than a month later — with zero result.
Customer service interactions are consistently hostile, dismissive, and evasive. Calls are cut. Escalation is refused. Managers are unreachable. Promised updates never arrive. Everything about this experience signals one thing: once they have your money, you are on your own.
Based on my experience, this company operates by delaying customers into exhaustion, hoping they eventually abandon their rights. That is not customer service — that is systematic obstruction.
This is no longer a request. This is a final demand:
Resolve this TODAY.
If this is not resolved today, I will:
• File formal complaints with UAE Consumer Protection
• Escalate publicly with full documentation
• Initiate legal action based on negligence, failure to provide contracted services, and demonstrable financial and emotional harm
Every email, every call, every request number is documented.
You have wasted enough of my time.
You have caused enough damage.
Fix this now.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Mr. Abuhelwa,
Thank you for your message. We understand the urgency of your situation and the impact this ongoing matter has on your travel plans.
We would like to confirm that your request to change the departure date to January 4 is still under active review. We are currently in continuous communication with both the provider and the airline and are awaiting their official response in order to proceed further.
Please be assured that the case has not been placed on hold or deprioritized. However, the finalization of the date change depends on confirmation from the airline, which is required to complete the reissue correctly and in accordance with their procedures.
We are closely monitoring the case and following up due to the urgency involved. As soon as we receive an update or a definitive response from the airline, we will contact you immediately by email.
We sincerely regret the prolonged nature of this process and the inconvenience it has caused, and we appreciate your patience while we work toward a resolution.
I paid for my booking but no ticket or…
I paid for my booking but no ticket or PNR was issued.
The status stays as “payment confirmed, ticket processing” for a long time.
Customer support does not answer calls, chat, or emails.
This is unacceptable, especially for flight tickets where timing is critical.
Payment was taken, but the service was not delivered.
I do NOT recommend using this website. Very stressful and unreliable experience.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Abdurasul,
Thank you for your message. We’re sorry to hear about your experience.
To check your booking and assist you further, could you please provide your booking reference number or the purchaser’s email address used during the reservation? This will allow us to identify your case and review the status promptly.
We look forward to your reply so we can assist you as quickly as possible.
Svar fra https://mytickets.ae/
Thank you for your feedback, Mr. Alghamdi! We’re glad to hear that you were satisfied with the fast ticket issuance. We truly appreciate your trust and look forward to assisting you again.
Its was very nice experience fast and i…
Its was very nice experience fast and i get best price for my tickets
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Ahmed Rubaydi,
Thank you for your kind feedback. We are glad to hear that you had a very nice experience, that the process was fast, and that you were able to get the best price for your tickets.
We truly appreciate your trust and look forward to assisting you again in the future.
I booked BEWARE: Unprofessional behavior and hidden fees – Tickets not issueda flight on MyTickets.ae…
I booked a flight on MyTickets.ae (Booking Ref: [Your Reference Number]) and the experience has been a nightmare. Their website promises ticket issuance within 24 hours, but after waiting and calling 3 times, I was told I had to pay an "additional fare difference" just to get the ticket I had already paid for.
Even after paying the extra amount, no ticket was issued. When I called to follow up, the customer service representative intentionally hung up the call while I was speaking. They are now ignoring my calls and holding my money without providing any service. This is completely unacceptable business practice.
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Mr. Zamzam,
We are sorry to hear that your experience did not meet your expectations and understand how frustrating such a situation can be.
We would like to clarify that at the time of ticket issuance, unfortunately, we did not receive confirmation from the airline regarding seat availability under the fare initially selected. Due to this, we informed you about the available options in accordance with airline rules: either to proceed with a fare difference payment or to cancel the booking with a full refund.
According to our system records, the additional fare difference was accepted and paid by the purchaser. Following this confirmation, the tickets were successfully issued and sent to the purchaser’s email address.
We regret any misunderstanding or inconvenience caused during this process. Please be assured that no hidden fees were applied, and all actions were taken strictly based on airline availability and fare conditions.
We value your feedback and sincerely hope that, now that the booking has been completed, your overall impression of our service may improve. Should you have any further questions or require additional assistance, our support team remains at your disposal.
Great service
Great service, thanks for Kate Miller she was so helpful and professional
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Rida Alarnaout,
Thank you for your kind feedback. We are delighted to hear that you received great service and that Kate Miller was helpful and professional.
Your appreciation means a lot to our team, and we will be happy to assist you again whenever needed.
Itinerary not received , amount deducted from account
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Saifuddin Syed,
Thank you for your review and for bringing this matter to our attention.
We would like to confirm that we have successfully identified your message via email and verified your booking. Your tickets have been successfully issued, and we have resent the itinerary to the purchaser’s email address.
Please kindly check your email inbox as well as the Spam/Junk folder to ensure our message has not been filtered. If you do not see it, let us know and we will be happy to assist further.
Regarding our contact details, we would like to confirm that the phone number listed on our website is correct and operates 24/7. We kindly ask you to double-check that the number is dialed correctly.
We would greatly appreciate it if you could update your review and rating based on the resolved situation. Your feedback is very important to us.
المصداقيه
المصداقيه ، سرعة تنفيذ طلبي ، تعدد الخيار لشركات الطيران ، اسعار التذاكر في متناول اليد .
13. januar 2025
Svar fra https://mytickets.ae/
عزيزي Mushabab Moeid Alzarib،
شكرًا جزيلًا لك على مشاركتنا رأيك الإيجابي. يسعدنا كثيرًا أن نعلم أنك راضٍ عن المصداقية، وسرعة تنفيذ طلبك، وتعدد خيارات شركات الطيران، وأسعار التذاكر المناسبة.
نقدّر ثقتك بنا، ونتطلع لخدمتك مرة أخرى في رحلاتك القادمة.
الاسعار وخدمة العملاء متعاونين لكن…
الاسعار حلوه وخدمة العملاء متعاونين لكن المشكلة في وقت ارسال التذكرة تتأخر وحسب كلامهم بأنه مكتوب ضمن الشروط التذكرة تتأخر وبصراحه انا ماشفت هالشرط
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
عزيزي Abokhalid،
شكرًا لملاحظتك ولوقتك في مشاركة تجربتك معنا.
يسعدنا أنك وجدت الأسعار وخدمة العملاء متعاونة، وهذا شيء نقدّره كثيرًا.
بالنسبة لمشكلة تأخر إصدار التذكرة، نودّ أن نوضح لك أننا نعمل وفق نظام يعتمد على تأكيد شركات الطيران أولًا قبل إصدار التذاكر، ولهذا قد يحدث بعض التأخير في بعض الحالات.
ومع ذلك، نتفهم تمامًا أن هذا الأمر قد يسبب إرباكًا، ونعتذر لك صراحةً عن أي إزعاج حدث.
لكي نتمكن من التحقق من حجزك بشكل دقيق، نرجو منك تزويدنا بـ
رقم الحجز أو البريد الإلكتروني المستخدم عند الشراء،
حتى نتمكن من خدمتك بأسرع وقت ممكن.
نحن دائمًا هنا لمساعدتك، ونسعد بتقديم أي دعم إضافي تحتاجه.
UPD 12/4
عزيزي Abokhalid،
شكرًا جزيلًا لك على تزويدنا ببيانات التعريف — نقدر تعاونك كثيرًا.
نود أن نوضح لك أن عملية إصدار التذاكر تعتمد بشكل أساسي على تأكيد شركة الطيران، ولذلك قد يستغرق ذلك بعض الوقت في بعض الحالات. نحن بدورنا نتابع جميع الحجوزات بشكل مستمر لضمان إصدار التذاكر فور استلام الموافقة من شركة الطيران، ونعتذر لك عن أي تأخير حدث في هذه العملية.
وبخصوص طلبك، نؤكد لك أنه تم إلغاء الحجز بناءً على طلبك، وقد تمت إعادة المبلغ المدفوع بالكامل إلى نفس الحساب البنكي الذي تم به الدفع. يمكنك التحقق من ذلك في كشف حسابك البنكي.
يسعدنا دائمًا مساعدتك، وإن كانت مشكلتك قد حُلّت الآن بشكل كامل، فسيسعدنا كثيرًا لو قمت بتحديث تقييمك ليعكس تجربتك بعد حل الموضوع — فملاحظاتك تُساهم بشكل كبير في تحسين خدماتنا.
نحن دائمًا في خدمتك لأي استفسار إضافي.
Thanks Mr Hrytsan Nataliia
Thanks Mr Hrytsan Nataliia
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Ahmed Seleem,
Thank you very much for your kind words!
We’re really glad to hear that you were satisfied with the assistance provided by Hrytsan Nataliia.
Your feedback means a lot to us, and we’ll be happy to help you again whenever you need.
للاسف ادخلت بطاقة ماستركارد ولم يقبلها…
للاسف ادخلت بطاقة ماستركارد ولم يقبلها ثم ادخلت نفس البطاقة في الحقل الاخر وقبلها واضاف علي رسوم قرابة 40ريال
لماذا ؟؟؟؟
رقم حجزي HBVD5CZR
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
عزيزي Hamad Nasser،
شكرًا لتزويدنا برقم الحجز.
بعد مراجعة المعلومات في نظامنا، نؤكد أنه لا توجد أي عملية خصم زائدة.
تم خصم المبلغ المعروض لك بالضبط على صفحة الدفع، ولم يقم نظامنا بإضافة أي رسوم إضافية.
قد تكون الرسوم التي ظهرت ناتجة عن عمولات البنك أو رسوم معالجة دولية، لذلك سنكون ممتنين لك إذا أرسلت لنا صورة من تفاصيل الخصم من البنك على البريد التالي:
📩 info@mytickets.ae
سنقوم بمراجعة الفاتورة البنكية للتحقق من وجود أي اختلافات ومساعدتك بأسرع وقت ممكن.
Worst experience ever
Worst experience ever. Asked for a refund ticket which I had a right and never send payment back. Never book with them!
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Rubén Vizner Núñez,
Thank you for sharing your feedback with us.
We deeply regret the inconvenience and frustration this situation has caused you, and we want to assure you that your case is very important to us. We are fully committed to resolving it as quickly as possible.
At this moment, we would like to clarify that your refund request has been successfully processed on our side. The refund claim has already been forwarded to the airline, and we are now waiting for their official authorization.
Unfortunately, due to technical limitations, we are unable to complete the refund until the airline confirms and approves the transaction — this is a mandatory step in the refund process for all travel agencies.
Please rest assured that we are closely monitoring your case. Our specialists regularly check the status of your request and continue to send reminders to the airline to speed up the authorization. The moment we receive their confirmation, we will immediately inform you by email and proceed with the refund without delay.
We truly appreciate your patience and understanding. Once again, we apologize for the inconvenience, and we want you to know that we are doing everything within our power to bring this matter to a swift and positive resolution.
If you have any further questions, we are always here to assist you.
كانت التجربة ممتازة جدا وتمت عمليت…
كانت التجربة ممتازة جدا وتمت عمليت الحجز واصدار التذكرة في وقت ممتاز والسعر كان أقل من موقع الشركة الأساسي أنصح بالتعامل مع هذا الموقع
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
شكرًا جزيلًا لك أ. Naif على مشاركتك تجربتك معنا وعلى كلماتك الطيبة.
يسعدنا جدًا أن نعلم أن عملية الحجز وإصدار التذكرة تمت بسلاسة وفي الوقت المناسب، وأنك حصلت على سعر مناسب. ثقتك وتوصيتك تعني لنا الكثير، ونعتز بها.
نحن دائمًا نسعى لتقديم أفضل خدمة ودعم لعملائنا، ونتمنى أن نستمر في تلبية توقعاتك في حجوزاتك القادمة.
Thanks to Mr. Darius Whitfield
Actually, I'd like to thank Mr. Darius Whitfield for his kindness and help to solve my problem. Actually his quick response to explain and clarify my concerns are highly appreciated.
I recommend this booking platform.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Customer,
Thank you very much for your kind feedback and for taking the time to share your experience.
We are very pleased to hear that Mr. Darius Whitfield was able to assist you quickly and clarify all your concerns. Your recognition of his work and your recommendation of our platform are highly appreciated.
We are always here to help you and will be happy to assist you with any future bookings.
Wishing you pleasant and safe travels!
Dear Sir
Dear Sir/Madam,
I would like to raise a concern regarding the payment method. It is unfair that the credit card payment was not accepted with zero fees, yet it was accepted only with an additional fee of 32 SAR. This inconsistency is unacceptable and needs clarification.
Kindly review this issue and advise on the correct and fair payment process.
Thank you for your support.
Booking number: KVY43ETS
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Ramy,
Thank you for contacting us.
In order for us to verify the transaction details on your card, we kindly ask you to provide a payment confirmation from your bank. Please send it to our email address: info@mytickets.ae
According to our system, the charged amount fully matches the price that was shown to you on the payment page. Once we receive the document from your bank, we will be able to review your case in detail and provide clarification.
Thank you for your cooperation.
We remain at your disposal for any further assistance.
It's a nice site and the didn't ask for…
It's a nice site and the didn't ask for more fee
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Thank you very much for your positive feedback, Hany Attalla!
We’re happy to hear that your experience on our site was smooth and without additional fees.
If you ever need any assistance in the future, we’re always here to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.