LAST NOVEMBER 13, 2025, MY FRIEND OF MINE SHE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME MY TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FI... Vis mer
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Se hva andre synes
رحلة ألغيت وتذاكر غير مسترجعه والأن ترسلون تذكير لي على الواتزاب التذاكر للرحلة الملغية والتي قبل 3 ايام . وترسلون تقييم للخدمة. طبيعي نعطيكم اقل من نجمه وهذي اخر مره اتعامل مع موقعكم وخدمتكم... Vis mer
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لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Vis mer
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worst experience ever, i booked a flight (airline —->spicejet)from Dubai to Mumbai first they cancelled the flight because they booked group tickets, and than again they changed the flight and again t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktopplysninger
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
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موقع جيد انصح به
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
مرحباً Ahmad،
شكراً لك على تقييمك! يسعدنا أنك وجدت الموقع جيداً وتوصي به. نقدّر ثقتك بنا، وإذا احتجت أي مساعدة مستقبلاً فريقنا جاهز دائماً لدعمك.
I would strongly advise others to think…
I would strongly advise others to think carefully before booking through mytickets.ae.
I requested a refund almost a month ago after the airline rerouted my flights due to the geopolitical situation in Iran. Because of the new route, I had to cancel the trip. This was not a last-minute change, it was due to circumstances outside my control.
Since submitting the refund request, I’ve received no real progress or clear answer. Each time I contact support, I’m told to “wait” first it could take a week, then two weeks, then up to months. There has been no transparency, no updates, and no accountability.
What made the situation even more frustrating is that I asked them to cancel my return ticket a full week before the flight. Despite this, the ticket was never cancelled and I even received a check-in email. When I contacted them, they simply said they don’t know what happened, which is unacceptable, as cancelling the booking was their responsibility.
This experience has been extremely disappointing. Cheap prices don’t mean much if customer service disappears when you need help.
I would not recommend booking through them.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Momen Ajouz,
We’re sorry for the frustration and inconvenience this situation has caused, especially given that the schedule change was driven by circumstances outside your control.
Your refund request was successfully reviewed and processed on our side, and we have already submitted the official refund request to the airline. At this stage, we are waiting for the airline’s authorization. Due to technical and procedural restrictions, we are not able to finalize the refund (or issue the payment back) until the airline confirms and authorizes the refund request.
Please note that you submitted your refund request on 6 February 2026. According to manual refund policy, the refund must be approved by the airline and the overall process may take up to 3 months: https://mytickets.ae/content/manual-refund.html
As soon as we receive the airline’s authorization, we will immediately inform you via the purchaser’s email with the next confirmed update (including the refund status and any timelines provided by the airline). Thank you for your patience while we await the airline’s decision.
Delayed Refund
I am extremely disappointed with the service I received regarding my cancelled flight with booking ID JTLG5MCX scheduled for 19/12/2025. The airline cancelled the flight due to bad weather, which I completely understand. However, it has now been over two months and I still have not received my refund.
I have contacted customer support multiple times, but the responses were not satisfactory. On one occasion, a customer service representative even disconnected the call without giving me a proper explanation. I was honestly shocked by this unprofessional behavior.
Today, I was informed that my refund will be credited within 10 business days. After waiting this long and receiving unclear communication, it is difficult to feel confident that this timeline will be followed.
The delay in processing refunds and the poor customer service experience have been very frustrating. Customers deserve clear communication, respectful treatment, and timely resolutions especially when the cancellation was not their fault.
I sincerely hope the company improves its customer service standards and refund process so that other customers do not have to go through a similar experience.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Ms. Kaur,
We’re very sorry for the long delay and the experience you described. We are urgently checking the current status of your refund and verifying the latest updates with the provider.
Please kindly wait for our confirmation — we will contact you as soon as we have the verified refund status and next steps.
UPD 24/02
Dear Gurminder Kaur,
We sincerely apologize for the long wait and for the experience you had with our support team. We understand how stressful and frustrating it is to be waiting for a refund for more than two months, especially when the flight was cancelled by the airline due to bad weather.
The delay occurred because we had to wait for the airline’s internal settlement (mutual reconciliation) for the tickets before we were technically able to complete the refund on our side.
We confirm that the full refund has been processed by us today, 24 February 2026. In most cases, the funds are credited back to the purchaser’s account within 1–3 business banking days, depending on the bank and payment system.
If the funds are not received after this period, please contact us and we will provide you with an official refund confirmation, which you can use to check the transaction status directly with your bank.
If your issue is now resolved, we would truly appreciate it if you could update your review or rating to reflect the outcome. Your feedback helps us improve and supports other customers in making informed decisions.
Thank you for your patience, and again, we truly regret the inconvenience caused.
I would like to sincerely thank Hrytsan…
I would like to sincerely thank Hrytsan Nataliia for her outstanding support with my flight issue. She was extremely professional, patient, and responsive throughout the entire process.
She handled everything efficiently, explained the details clearly, and made sure my concern was resolved smoothly. Her communication was excellent, and she truly cared about helping me.
I highly recommend her services to anyone needing assistance. Thank you again for the great support!
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Eissa,
Thank you for your wonderful feedback. We’re very glad to hear that Nataliia Hrytsan provided professional, patient, and responsive support, explained everything clearly, and helped resolve your flight issue smoothly.
We’ll be sure to share your kind words with her and the team. We truly appreciate your recommendation and are always here if you need any assistance in the future.
هذا الموقع فيه غرر ومخادعة للمسافر بالأسعار
هذا الموقع فيه غرر ومخادعة للمسافر
وهو أن التطبيق أعطاني أرخص الجوزات، ولكن عند إتمام العملية وإدخال البيانات تفاجأت أن عملية الدفع عبر فيزا ومدى وابل باي ب ١٢٣ ريال
ولم يبين ذلك قبل البدء بالخطوات، ثم لما أتممت الشراء احتسب علي مبلغ إضافي رسوم ٣٦ ريال فأصبح المجموع ١٥٠ ريال،
المفترض يبين ذلك مسبقا قبل البدء بالخطوات وضياع الوقت في التعبئة.
وكذلك البنوك تأخذ ٣٦ ريال على عملية الدفع لهذه الشركة، فهي في الحقيقة ليست رخيصة
تجربة سيئة لا أنصح بالتعامل معهم.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
مرحباً،
لكي نتمكن من مراجعة العملية بدقة والتحقق مما ظهر لكم أثناء الدفع وما تم احتسابه فعلياً، نرجو تزويدنا برقم الحجز أو بريد المشتري الإلكتروني للتعرّف على الطلب ومتابعته معكم بأسرع وقت.
Always great experience
I usually use mytickets.ae as they have very good prices and you can book in few minutes
Always happy to deal with 👏🏽keep up
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Ramah Abdalati,
Thank you for your lovely feedback. We’re really happy to hear you enjoy the great prices and how quick it is to book with Mytickets.ae. Your support means a lot to our team, and we’ll keep working to make the experience even better.
Whenever you need us, we’re here to help.
لقد حجزت وتم إصدار التذكرة سريعا خلال…
لقد حجزت وتم إصدار التذكرة سريعا خلال ٢٠ دقيقة
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
مرحباً أستاذ أيمن،
شكرًا جزيلًا لمشاركتك تجربتك معنا. يسعدنا أن إصدار التذكرة تم بسرعة خلال 20 دقيقة، ونثمّن ثقتك بخدماتنا.
نحن دائمًا في خدمتك، وإذا احتجت أي مساعدة مستقبلًا بخصوص الحجز أو السفر لا تتردد بالتواصل معنا.
Svar fra https://mytickets.ae/
Dear Mohammed,
Thank you for your feedback. We’re glad to hear you found our service great and fast. We look forward to assisting you again.
QEBYOFSZ - No refund for a flight delayed for one day- Scammer alert
My flight was delayed for a day (one day) they offered cancel and refund option. So I cancelled it and book directly to an airline company. guess what? Nothing. No refund. Just several emails they have no intention to cheat and that they are only a third party and that they are doing their best to process my request. Nothing until now. You won’t get your money back! So dont be stingy and book directly from airlines and not use these third party scammers
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Yuki,
Thank you for sharing your experience. We are sorry to hear about the inconvenience caused by the flight disruption.
In order to review your case in detail and check the status of the refund with the airline, we kindly ask you to provide your booking reference number. Without this information, we are unfortunately unable to locate the reservation or verify the refund process.
Once we receive the booking number, we will be able to investigate the matter properly and provide you with a clear update.
--
UPD 29/01
Dear Yuki,
Thank you for providing your booking reference number.
We confirm that your request is currently under review. We are doing everything possible on our side to process it as quickly as possible. Please note, however, that as an intermediary, we cannot influence or control the airline’s internal processing timelines, and the refund status fully depends on the airline’s response.
That said, your request is under our control, and we are actively monitoring the situation. We are also doing everything possible to ensure it is processed as quickly as possible, as it is in our interest as well to avoid delays and to do our best to resolve the matter to your satisfaction. As soon as we receive any update from the airline, we will inform you immediately.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Poor Customer Support
I have purchased a ticket, I paid additional amount to reserve a specific seat for me, they purchased a ticket for me from the airline but they haven't purchased that seat for me. I contacted their staff and trying to explain them the situation but they are insisting that they will reserve the seat 24 hours before the flight which is strange because if someone else purchase that seat before that what they will do? As I have paid for that seat in advance, they should reserve that for me immediately because they have received the amount against that service.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Abdul Wahid Amjad,
Thank you for sharing your feedback.
We would like to assure you that our team is doing everything possible to arrange the requested seat selection service as quickly as possible. Your request is being actively handled, and it has not been overlooked.
As soon as there are any updates, we will contact you directly.
Thank you for your patience and understanding.
The worst
The worst, we booked via the website for an urgent flight, then we paid. later they sent us an Email that we can't afford the price as it's been changed!! This is after they took the money. Their Email & Phone is not responding; it seems fake.
But the good thing is that they've refunded the amount.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Hamdan Alawlaqy,
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the inconvenience and the frustration caused. In rare cases, the fare can change after payment due to real-time availability and airline pricing updates. If the updated fare is not confirmed, the booking cannot be finalized, and a refund is initiated.
We also regret that you faced difficulties reaching us. This is not the level of service we aim to provide, and we are reviewing this case to improve our responsiveness and communication.
We confirm that the payment has been refunded. If you need the refund confirmation document for your bank, please contact us with your booking number or the email used for purchase, and we will provide it promptly.
افشل وسيط ولا يتواصل مع الزبون ولا يرسل…
افشل وسيط ولا يتواصل مع الزبون ولا يرسل تنبيهات
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
شكرًا لك، السيد Ali.
لكي نتمكن من تحديد حجزك ومراجعة الحالة بدقة، نرجو تزويدنا بأحد المعلومات التالية:
* رقم الحجز (Booking/Reservation number)، أو
* البريد الإلكتروني الذي تم استخدامه عند الشراء.
نعتذر عن أي إزعاج بسبب عدم التواصل أو عدم إرسال التنبيهات، وبمجرد استلام البيانات سنقوم بالتحقق والرد عليك في أقرب وقت.
GOOD SITE NO HIDDEN FEES
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Sayed Ahmed,
Thank you for your feedback. We’re pleased to hear you found our website reliable and transparent, with no hidden fees.
We appreciate your trust and look forward to assisting you with your next booking.
Appropriate assistance
Natalia
You are great and I am very much appreciated on your prompt support.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Azeem,
Thank you for your kind words. We truly appreciate your feedback and are happy to hear that Natalia provided prompt and appropriate support.
Your appreciation means a lot to our team. We will be glad to assist you again anytime you need help.
Very poor experience.
Very poor experience.
Mytickets received my refund from the airline (confirmed in writing by Flynas, including card digits), yet they have withheld my money for 25 days with no valid explanation. Customer service is unresponsive and unprofessional. I strongly advise avoiding this company due to refund issues and lack of transparency.
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Hassan Alabd,
We are truly sorry for the frustration and inconvenience this situation has caused you. We understand how important it is to receive your money back promptly, and we regret that the waiting time has affected your trust in us.
To clarify where the case stands: your refund request has already been successfully processed on our side and officially submitted to the airline. At this stage, we are awaiting the airline’s authorization/approval. Until the airline provides this authorization, there is unfortunately no technical possibility for us to finalize and release the refund payment from our side — even though the case is already in progress.
We also want to be transparent about the general process: refunds must be approved by the airline and, depending on the airline’s internal procedures, this may take up to 3 months.
That said, we are not simply waiting passively. Today we sent an additional follow-up reminder to obtain the most up-to-date status from the airline and to urge them to proceed as quickly as possible. The moment we receive their authorization or any official update, we will immediately inform you via the purchaser’s email address.
We genuinely want to resolve this for you as quickly as possible and we appreciate your patience while we push for the airline’s confirmation.
شكرا كيت ميلر على مساعدتي
شكرا كيت ميلر على مساعدتي
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
شكرًا لكِ أستاذة ندى سليمان على تعليقك اللطيف. يسعدنا أن نعرف أن كيت ميلر استطاعت مساعدتك. نحن دائمًا هنا لدعمك إذا احتجتِ أي مساعدة أخرى.
I would like to thank to Miss.sabina…
I would like to thank to Miss.sabina for assisting me i'd truly appreciate it.good experienced!!
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Parecoy Enitenit,
Thank you very much for your kind words. We are delighted to hear that you had a good experience and that Miss Sabina was able to assist you effectively.
We will gladly pass on your appreciation to her. Should you need any further assistance in the future, please do not hesitate to contact us.
I booked a ticket and completed the…
I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 hours. However, it has now been more than 30 hours, and I still have not received the invoice. This delay is inconvenient and reflects poor post-payment support.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Mr. Chithari,
Thank you for your message. We would like to inform you that your request for invoice issuance has been successfully received.
Please note that the payment was completed on Saturday, 10 January, and today is Sunday, 11 January. As invoice processing is handled during business hours, our team will review your request and provide the required document as soon as possible once working hours resume.
We kindly ask for your patience and assure you that all necessary information will be sent to you in the shortest possible time.
UPD 11/01
We would like to inform you that the requested document has already been sent to the buyer’s registered email address. Kindly check your inbox, as well as the spam/junk folder, to ensure it was not filtered automatically.
If your issue has now been resolved, we would greatly appreciate it if you could consider updating your review and rating to reflect your experience with our customer support team.
Should you need any further assistance, we remain at your disposal.
Different price when I paid
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
Dear Mohammed,
Thank you for your message. We would like to look into this matter and clarify the pricing details for your booking.
To identify your reservation and review the situation, please provide your booking reference number or the purchaser’s email address used during the booking process.
Once we receive these details, we will be happy to check the case and assist you further.
انصح بالابتعاد عنهم من تجربة اي أخّروا…
انصح بالابتعاد عنهم من تجربة اي أخّروا رحلتي فلم طلبت التقديم اخذوا قيمة تذكرة كاملة فلما طلبت رفضت وطلبت استرداد قيمة التذكرة رفضوا
نصيحة ابعدوا لا يستحقون نجمة واحدة
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra https://mytickets.ae/
نشكركم على مشاركتكم تجربتكم معنا. نأسف لسماع عدم رضاكم عن الخدمة المقدّمة.
من أجل تمكّننا من مراجعة الحالة والتحقق من تفاصيل الحجز بشكل دقيق، نرجو منكم تزويدنا برقم الحجز أو عنوان البريد الإلكتروني الخاص بالمشتري الذي تم استخدامه أثناء عملية الحجز.
نؤكد لكم أن هدفنا هو توضيح الموقف ومساعدتكم قدر الإمكان، وسنكون سعداء بالتواصل معكم فور استلام بيانات التعريف المطلوبة.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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