https://mytickets.ae/ Anmeldelser 

Svar fra https://mytickets.ae/

For 17 timer siden

Dear Rafiq,

We sincerely apologize for the inconvenience and frustration caused by this situation.

Please note that flight cancellations and schedule changes are determined by the airline, and unfortunately, we are unable to influence its decisions.

Your refund request has already been forwarded to the airline for processing. The processing time depends on the airline, and we are currently awaiting its response. We have additionally asked the airline to review your request as a priority and provide us with an update as soon as possible.

Please be assured that we are also interested in resolving this matter promptly and do not wish to delay the process. Once we receive any new information regarding your refund, we will notify you immediately.

Svar fra https://mytickets.ae/

For 3 dager siden

Dear Freia Timple,

Thank you for taking the time to share your feedback.

We would like the opportunity to investigate your case thoroughly and clarify the situation. To help us identify your booking, could you please provide your booking reference, the phone number used during the booking, and the email address associated with your reservation?

Once we receive this information, we will carefully review the details of your case, investigate what happened, and provide you with a comprehensive update as soon as possible.

We appreciate your cooperation and look forward to your reply so that we can assist you further.

Svar fra https://mytickets.ae/

14. juli 2026

عزيزي عبد الرحمن قايد،

نأسف لسماع ما حدث أثناء عملية الدفع. نود مراجعة تفاصيل الحالة والتحقق مما جرى بشكل دقيق.

يرجى تزويدنا برقم الحجز، وسنقوم بالتحقق من الأمر والعودة إليك بالمعلومات.

Svar fra https://mytickets.ae/

13. juli 2026

مرحبًا،

نأسف لأن تجربتك لم تكن بالمستوى المتوقع. نرجو تزويدنا برقم الحجز حتى نتمكن من مراجعة الحالة ومساعدتك.

Svar fra https://mytickets.ae/

13. juli 2026

Dear Yousef Mohaimeed,

We are sorry to hear that you were dissatisfied with our response time. We can see that your requests regarding the booking were processed and our team provided the relevant replies. However, we would still like to better understand what happened and address your concerns.

Could you please provide more details about the specific request or response that was delayed? We will carefully review the situation.

Svar fra https://mytickets.ae/

10. juli 2026

مرحبًا،

نلاحظ أنكم تواصلتم معنا أمس وقدّمتم طلبًا لاسترداد المبلغ. وقد قمنا بالرد على استفساركم، كما تمت معالجة طلبكم بالفعل.

سيتم ردّ المبلغ الذي وافقتم عليه إلى بطاقتكم المصرفية في أقرب وقت ممكن. كما طلبنا من القسم المالي إعطاء الأولوية لهذا الطلب وإتمام عملية التحويل بأسرع ما يمكن.

نشكركم على صبركم وتفهمكم.

Svar fra https://mytickets.ae/

9. juli 2026

Dear Mohamed Shafran,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced.

We have carefully reviewed your booking and identified your refund request for the tickets affected by the airline's flight cancellation. In such cases, we are required to obtain the airline's refund authorization and wait for the settlement process to be completed before we are able to issue the refund to our customer. Unfortunately, this is why the process may sometimes take longer than expected.

We are pleased to inform you that we have now received all the necessary confirmations from the airline, and your refund request has already been forwarded to our Finance Department for processing. We will return the funds to the same bank account that was used for the original payment as quickly as possible. We kindly ask you to wait while the final processing is completed.

Once you have received the refund, we would be very grateful if you could take a moment to update your review and rating. It would mean a great deal to our team, as we have been working to resolve your case as quickly as the airline's procedures allowed.

Thank you for your patience and understanding.

Svar fra https://mytickets.ae/

2. juli 2026

عزيزي عبد المجيد العتيبي،

بعد مراجعة نظامنا، لم نجد أي استفسارات سابقة منكم بخصوص هذا الأمر. كما تأكدنا من حجزكم، ونؤكد عدم وجود أي رسوم إضافية. يبدو أن كل شيء على ما يرام بخصوص حجزكم.

لتمكيننا من دراسة استفساركم بشكل أدق، يرجى مراسلتنا عبر البريد الإلكتروني على info@mytickets.ae مع ذكر رقم حجزكم ووصف موجز للمشكلة. سنقوم بمراجعة طلبكم بعناية، وسنقدم لكم شرحًا مفصلًا في أقرب وقت ممكن.

نتطلع إلى تلقي رسالتكم، ويسعدنا تقديم المساعدة لكم.

Svar fra https://mytickets.ae/

1. juli 2026

Dear Khadeeja Ansari,

Thank you for your kind feedback!

We're delighted to hear that the entire booking process was smooth and efficient. We truly appreciate your support and look forward to assisting you again on your future travels.

Svar fra https://mytickets.ae/

Oppdatert for 3 dager siden

Dear Umesh Goel,

Thank you for sharing your feedback.

We understand that the situation may have been frustrating. Card payments and Google Pay payments can be processed through different payment channels, even when the same card is used. Because of this, one payment method may be declined while another one is approved successfully.

The final price may also differ depending on the selected payment method, as some options can include additional processing or service fees. All applicable fees are shown before the payment is confirmed, so the customer can review the total amount before completing the purchase.

We are sorry that this caused inconvenience and appreciate you bringing this to our attention.

---

UPD 20/07

Dear Umesh Goel,

We are sorry for the confusion and have carefully reviewed your payment.

We confirm that the price difference was not an additional charge for using Google Pay. Our website offers discounts for payments made with certain types of cards. The card you used through Google Pay was not eligible for such a discount, so the standard price was charged. The exact amount to be charged was displayed before you confirmed the payment.

Nevertheless, we are very sorry that this situation caused confusion. We have refunded you 73 AED, which is the difference between the amount you paid and the discounted price available for eligible cards.

Please accept our sincere apologies once again.

Svar fra https://mytickets.ae/

29. juni 2026

Dear Ahmed Alhadedy,

Thank you for taking the time to share your feedback. We are truly sorry for the experience you have had and sincerely apologize for the frustration and disappointment caused by the long refund process. We completely understand how upsetting such a delay can be, especially during an already stressful situation caused by the airline's flight cancellation.

We have carefully reviewed your booking and confirmed that your refund request was submitted for the tickets affected by the airline's cancelled flight.

In cases like this, we are required to obtain the airline's refund authorization and wait until the settlement process between the airline and our company has been completed before we are able to issue the refund to our customers. Unfortunately, this part of the process is outside of our direct control, which is why it may sometimes take longer than expected.

We would also like to reassure you that we have now received all the necessary confirmations from the airline, and your refund request has already been forwarded to our Finance Department for processing. This means that your case has reached the final stage, and the refund will be sent to the same bank account used for the original payment as soon as the processing is completed.

We kindly ask for a little more patience while the final payment is being processed. Please be assured that we are closely monitoring your case and remain committed to completing it as quickly as possible.

Once the refund has been successfully received, we would be truly grateful if you could take a moment to update your review and rating. It would mean a great deal to us, as your updated feedback would reflect the final resolution of your case and is extremely important to our team.

Thank you once again for your patience and understanding. We sincerely appreciate the opportunity to resolve this matter.

Svar fra https://mytickets.ae/

29. juni 2026

عزيزي فجر الحريبي،

نشكرك على تخصيص وقتك لمشاركة ملاحظاتك. نعتذر بشدة عن الإزعاج الذي تعرضت له والانطباع السلبي الذي تركه هذا الموقف. نتفهم تمامًا مدى الإحباط الذي قد يسببه هذا الانتظار الطويل، ونعتذر لك من صميم القلب.

لقد راجعنا حجزك وتأكدنا من أن طلب استرداد المبلغ يخص رحلة ألغتها شركة الطيران.

في مثل هذه الحالات، يتعين علينا تقديم طلب استرداد المبلغ إلى شركة الطيران وانتظار موافقتها، بالإضافة إلى استكمال إجراءات التسوية بين شركتينا، قبل أن نتمكن من رد أموال عملائنا. وللأسف، هذا يعني أن عملية استرداد المبلغ قد تستغرق أحيانًا وقتًا أطول من المتوقع.

نؤكد لك أن قضيتك قد أحيلت بالفعل إلى القسم المختص للمتابعة الدقيقة. نحن نتابع تطوراتها عن كثب ونتعامل معها بعناية فائقة. وبمجرد تلقينا أي تحديثات من شركة الطيران، سنتواصل معك على الفور.

نرجو منك منحنا مزيدًا من الوقت، ونقدر صبرك وتفهمك. ونؤكد لك التزامنا التام بحل مشكلتك في أسرع وقت ممكن.

Svar fra https://mytickets.ae/

Lagt ut: 29. juni 2026

Dear Shay Levin,

Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience you have experienced and for the negative impression this situation has left.

We have carefully reviewed your booking and identified the refund request for the tickets associated with the flight that was cancelled by the airline.

In such cases, we are required to submit a refund request to the airline and wait for their authorization, as well as the completion of the settlement process between our companies. Only after these steps are completed are we able to process the refund to our customers. Unfortunately, this is why the refund process may sometimes take longer than expected.

We are pleased to inform you that we have now received all the necessary confirmations from the airline, and your refund request has already been forwarded to our Finance Department for processing.

Your refund will be issued as soon as possible to the same bank account that was originally used to purchase the tickets. We kindly ask for a little more patience while the final steps are completed.

We truly appreciate your understanding and the opportunity to resolve this matter. Once you have received the refund, we would be very grateful if you could take a moment to update your review and rating. It would mean a great deal to us, as your feedback is very important and helps us continue improving our service.

Thank you once again for your patience, and please accept our sincere apologies for the inconvenience.

Svar fra https://mytickets.ae/

26. juni 2026

Dear Mohmed Elzoghle,

We are sorry to hear that you were left with such an impression of our service.

Please note that a detailed email with instructions on how to submit a refund request for your cancelled flight was sent to your email address. At the moment, we still cannot see a refund request submitted from your side.

We kindly ask you to review your emails, including your spam folder, and submit the request as soon as possible so that the refund process can proceed.

From our side, all necessary notifications and procedures were carried out in a timely and correct manner.

We would also be very grateful if, after reviewing the information provided, you could find the time to update your review and rating about us. This is very important to our team.

Svar fra https://mytickets.ae/

26. juni 2026

Dear Emina Alhadedy,

We understand your frustration regarding the waiting time and appreciate your patience.

Please note that the refund for the first part of your journey has already been processed. At the moment, we are still awaiting the refund authorization and settlement for the second flight from the airline.

In cases such as this, we are required to submit refund requests to the airline and wait for their authorization and the corresponding settlement procedures before we are able to transfer the funds to you. Unfortunately, this means that the process may sometimes take longer than expected.

Please be assured that your case remains under our attention, and we will proceed with the refund as soon as the airline completes the necessary steps on their side.

We kindly ask for your continued patience and will keep you informed of any updates.

Svar fra https://mytickets.ae/

23. juni 2026

Dear Abdul Malik Khan,

We fully understand how stressful and frustrating the situation was, especially considering the multiple airline-initiated cancellations and the travel complications that followed.

Throughout your case, our team made every effort to assist you by continuously coordinating with the airline, securing alternative itineraries, and providing available rebooking options after each schedule disruption. Unfortunately, the airline's operational decisions and repeated cancellations were beyond our control.

As the journey could no longer proceed as planned, your refund was processed in accordance with the airline's authorization. From our side, all necessary actions have been completed correctly, and the refund may simply require a little more time to be fully authorized and reflected by your bank.

Once the funds have been successfully received, we would greatly appreciate it if you could consider updating your review to reflect the final resolution of your case.

Svar fra https://mytickets.ae/

19. juni 2026

Dear Adeeb,

Thank you very much for your kind feedback.

We are delighted to hear that you found our service fast, helpful, and supportive. Providing efficient assistance and ensuring our customers feel supported throughout their journey is always our top priority.

We truly appreciate your trust and look forward to assisting you again in the future.

Svar fra https://mytickets.ae/

15. juni 2026

Dear Rencia Grobler,

We are happy to hear that Felix Turner was able to assist you with your booking confirmation and provide the support you needed. Patience, professionalism, and clear communication are qualities we highly value, and it is great to know that Felix delivered such a positive experience.

We will be sure to share your kind words with him.

Thank you for choosing our service. We look forward to assisting you again with your future travel plans.

Svar fra https://mytickets.ae/

12. juni 2026

Dear Usama Zidan,

Thank you for taking the time to share your experience. We are truly sorry that your journey with us resulted in such disappointment, especially when traveling with your young child.

We have carefully reviewed your booking and would like to clarify that the infant ticket was issued according to the fare conditions and pricing provided by the airlines at the time of booking. We thoroughly rechecked the reservation details and can confirm that the fare was displayed and charged correctly in the system, with no pricing discrepancies identified on our side.

At the same time, we sincerely regret that you were not informed about the cancellation of your return flight earlier.

We have sent you a detailed explanation by email and, as a gesture of goodwill, we have also provided a promotional voucher for future travel with us. While we understand that this cannot fully compensate for the inconvenience you experienced, we hope it demonstrates our sincere commitment to our customers and our willingness to make things right whenever possible.

If you feel that our efforts to investigate your case, provide a detailed explanation, and offer a goodwill gesture have helped address your concerns, we would be very grateful if you could consider updating your review on Trustpilot. This would mean a great deal to our team and would help reflect the final resolution of your case.

Thank you again for your feedback and for giving us the opportunity to review your concerns.

Svar fra https://mytickets.ae/

12. juni 2026

Dear Suhail Kazim,

We have carefully reviewed your case and would like to clarify that the ticket was successfully issued and remained valid for travel. We also provided the booking details and confirmation showing that the reservation was present and active in the airline's system.

We understand your disappointment regarding the refund outcome. However, refund requests can only be processed according to the fare conditions established by the airline. Following the review of your request, it was determined that the ticket is subject to non-refundable fare rules, which unfortunately means that no refund can be approved.

While we regret that the result did not meet your expectations, we would like to assure you that all available booking information and confirmations were provided, and the validity of the ticket was verified.