mysundayski.co.uk Anmeldelser 

487
•
TrustScore 3.5 av 5

3,3

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother... Vis mer

Vurdert til 1 av 5 stjerner

Very disappointed. I bought this ski suit because it looked very stylish, but unfortunately it’s not fit for skiing at all. It doesn’t keep you warm and scratches almost instantly, which is disappoi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical f... Vis mer

Vurdert til 5 av 5 stjerner

I purchsed the red racre stripe base layer set, red headband, black headband and the white face & neck gaiter and it's a 10/10 — sleek, chic, and seriously stunning! The color pops beautifully and mak... Vis mer


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

487 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,3

Alle anmeldelser

(487)

138 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Used measuring guidelines to order and…

Used measuring guidelines to order and was too small because I’m 5’11. Torso is too short and can’t be adjusted. Ordered a medium and have to pay a huge return fee. Can’t even exchange because they are sold out of larges. I weigh 140lbs and am usually a US 4 or 6. Also ordered from a competitive brand and a medium fit perfectly.

23. februar 2025
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Svar fra mysundayski.co.uk

Hi there,

Thank you for your feedback, and we're sorry to hear that the sizing didn't work out for you. We understand that sizing for ski suits can be tricky, and while we do our best to provide detailed sizing dimensions, model sizes, and a fit guide to help customers make informed decisions, we recognise that there can still be variations in how the suits fit based on individual body types, and this also naturally varies between brands.

We truly appreciate your feedback and would be happy to assist with a credit note if you're unable to exchange, however we do still have suits available in a size L. If you do need any help, please do reach out to our customer service team, and we’ll make sure to assist you in any way we can.

Thanks again for sharing your experience with us!

My Sunday Ski

Vurdert til 1 av 5 stjerner

Disappointing experience

Disappointing experience! My ski suit arrived with a rip in so I was advised to re-order and return. I ordered my second ski suit which then arrived late and sent back my original ski suit and despite tracking shows as delivered, I’m still chasing a refund for it. The ski suit itself is lovely but customer experience with this brand is very poor.

10. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra mysundayski.co.uk

Hi Daisy,

Thank you for your feedback, and we’re truly sorry to hear about your experience. Regarding your original order, as you mentioned, there was a slight discrepancy with the stitching (not a rip) and we promptly sent you a prepaid return label so that you could return this for a refund immediately. Since you were in a rush for a replacement, we advised placing a new order (rather than waiting for an exchange) but unfortunately, there was an address issue because a house number was missing (just the road was provided), which caused a slight delay in the shipment of your replacement order.

I can see that a refund was issued on the 4th March for your original order, and we haven’t received any returns requests for the second order. However, if this is not accurate or if there's been an issue with the return process for your second order, please do reach out to us, and we’ll be happy to resolve it promptly.

We truly appreciate your feedback and sincerely apologise for any inconvenience this has caused. We’re glad you love the ski suit and will do our best to ensure a smoother experience moving forward!

Best wishes,
My Sunday Ski

Vurdert til 5 av 5 stjerner

Incredible Quality - Obsessed with my order!

Hi Team My Sunday Ski,

I just wanted to send a quick email to say a huge thank you for my amazing order that arrived today. The quality of your pieces is absolutely incredible!

I've been skiing for many years and have tried just about every brand and type of ski wear out there, and I have to say—I’m thrilled with the quality of my order. I can’t wait to wear everything on my upcoming trip to Austria in a few weeks!

I know this won’t be my last order (and let’s be honest, I’ll probably be adding more to my collection before this trip!). I’m genuinely obsessed with your products. Well done on creating such a stylish and premium brand while keeping it affordable—it's a rare find!

Thanks again from a very happy customer!

Best,
Andrea
Dublin, Ireland

19. februar 2025
Vurdert til 3 av 5 stjerner

The unitard is cute but didn’t fit me…

The unitard is cute but didn’t fit me well and the return shipping is so expensive that it isn’t worth exchanging or returning. I wish I had known how pricey the return shipping was in advance of the purchase.

18. februar 2025
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Svar fra mysundayski.co.uk

Hi Susan,

Thank you for your feedback! We're glad to hear you liked the all in one base layer, though we’re sorry it didn’t fit as expected.

We understand that return shipping can be a concern, and we strive to this as clear as possible in our return policy on our website, please see below:

https://www.mysundayski.co.uk/pages/returns-exchanges

We recommend reviewing the policy before making a purchase to ensure you're fully informed, so apologies if this was missed in your instance.

If you ever have any questions or need further assistance, please feel free to reach out to our customer service team. We're here to help!

Best wishes,
My Sunday Ski

Vurdert til 1 av 5 stjerner

Used measurements from your site and…

Used measurements from your site and pants are simply too small. I even sized up to a medium . The 55 pound/ $71 dollar return shipping is insane. Really disappointed and now going to be out over $300 US.

11. februar 2025
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Svar fra mysundayski.co.uk

Dear Cindy,

Thank you for sharing your feedback. We’re sorry to hear the pants didn’t fit as expected, and we totally appreciate your frustration.

Our return policy (below) is clearly outlined on the website, and we recommend reviewing it before purchasing to ensure full awareness of any fees associated with returns, so please accept our apologies if this was missed in your case.

https://www.mysundayski.co.uk/pages/returns-exchanges

We truly value your business and want to help, so if you have any further questions or need assistance, please don’t hesitate to reach out.

Best wishes,
My Sunday Ski

Vurdert til 1 av 5 stjerner

Sizing is way way off

The sizing of the ski suit I ordered was truly so far off. I’m a size 8-10 uk and ordered a size L from my Sunday ski so I could layer underneath with extra room with a comfortable fit. The size L is listed as a size 12-14 uk on their size chart and I simply could NOT get it zipped up. It was beyond tight and just impossible to make work and even if I had got it zipped up would not have been suitable to actually ski in. This was also the largest size so I didn’t have the option to size up again if I had wanted to. Not sure if this is partially due to me being tall (I’m 5’9) but it’s such a shame as it was a beautiful suit and clearly very high quality. But clearly runs about 3 sizes too small and this seems evident from the website as only the size L is sold out (which is very unusual).

27. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra mysundayski.co.uk

Hi there,

Thank you for sharing your experience. We’re sorry to hear that the ski suit didn’t fit as you expected. We strive to provide accurate sizing information on our website (including actual dimensions, model sizes and a fit guide), and we understand how frustrating it can be when the fit isn’t right. The size L is indeed meant to fit a UK 12-14, but sizing can vary depending on factors like body shape and height, and we appreciate your feedback on this.

We’re glad to hear you liked the suit’s quality, and we’re sorry again that it didn’t work for you. If you need any further help please do reaching out to our customer service team for personalised assistance in the future.

Best wishes,
My Sunday Ski

Vurdert til 1 av 5 stjerner

Extortionate cost to return items to UK

Did not know products shipped from UK. They want over $50 shipping to return a single item which is a Large but way too small in the bust. That is almost half the cost of the item lost in shipping. They don't have a bigger size to exchange it with. Daylight robbery will never order from them again. Very upset.
Updated: In response to the company's reply, I did not say the company would benefit from the shipping costs, but if a bigger size is not available or a return is required for another reason it should be made clear that INTERNATIONAL SHIPPING COSTS WILL BE AT CUSTOMERS EXPENSE FOR RETURNS and I can guarantee you will lose most of your US business. This is NOT made clear. Ironically, I am British and was in the UK when this product was delivered to my US address. I wish it had arrived sooner and then I could have dropped it off in the UK myself.

13. februar 2025
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Svar fra mysundayski.co.uk

Hi Michelle,

Thank you for your feedback, and we're truly sorry to hear that you’re unhappy with your experience.

We always aim to make sure our customers are fully informed before purchasing, which is why we provide exact product dimensions, model sizes, and a comprehensive fit guide to assist with sizing choices. We understand how frustrating sizing issues can be and apologise that the fit wasn’t as expected.

Regarding the return costs, we want to clarify that the charge you’ve encountered is simply the cost of international shipping. While we offer free shipping for outbound orders, as outlined on our policy (https://www.mysundayski.co.uk/pages/returns-exchanges) we are unable to extend this benefit to returns due to the high cost of international shipping, and we do not benefit from this charge at all.

If you have any other questions or concerns, please don’t hesitate to reach out.

Best regards,
My Sunday Ski

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