My Pet Frame Anmeldelser 

Geen woorden, alles was perfect.

Snelle levering, overzichtelijke site, tekening sprekend

Makkelijk foto's te uploaden. Binnen 24 uur het voorbeeld per mail binnen. Prachtig resultaat

Schilderij was goed gelukt

De afbeelding vond ik heel erg tegenvallen in het echt. Heel jammer, ik hang hem niet op. Zonde want het is best duur.

Prachtig potret van de hond van de buren die ernstig ziek is en zijn laatste fase in gaat. Buurvrouw was in tranen zo mooi geworden.

I’ve used these before and I’m a returning customer. First time round it was fine. This time round it’s been awful. They kept messing up the digital print. I had to approve it 3 times. When I eventually approved it I heard nothing. I used live chat, email, Facebook and Instagram and I was ignored on all of them. I never received my print during that time. I then checked via the “shop” app and apparently it was delivered but I checked on 2 different days and both said “2 hours ago” so I believe this was false. They also couldn’t confirm any proof of delivery.

I eventually had to dispute the payment through my bank where I got my money back but all methods of communication with the company was ignored.

After my original review was posted I was then contacted by the company to ask I kindly remove my review and they were just experiencing delays - I was offered a 10% refund even though I had already got my money back

The print has now arrived although I’ve had to battle for it. Compared to my first order from 2023, the printing paper is “off white” rather than brilliant white and the frame is wooden and flimsy compared to the plastic which gives a more polished finish. I was hoping the prints would match but I’m sad to see they don’t.

For £75 I’d rather have used a cheaper company from Etsy that’s a small business that puts better effort and customer service skills into sales.

The refund I received was then reversed through my bank because I had received the product, I received no compensation off this product, not 10% and not a full refund

I was asked to remove this review, I will not.

Laatste foto van de hond voor dat we afscheid hebben moeten nemen. De waterverf tekening evenaarde de foto helemaal, de blik van de ogen en de snuit waren super mooi overgenomen. Een mooie herinnering.

Fijn ervaring en klantenservice

Het is zoals hij in werkelijkheid is. Met dezelfde deugniet oogjes

Prachtig resultaat

I ordered a photo picture of my son’s dog and we couldn’t be any happier with what was sent to us! My son got very emotional when he opened and it now has pride of place in our living room… such a lovely picture and very good quality! I highly recommend this company and thank you again for putting a smile back on my sons face

Avoid,Avoid, Avoid!!!!!
Print hasn't been delivered after 7days no communication whatsoever, email 20 times no communication at all finally received email if I would like 10% discount or refund!!! I ask for full refund so they keep £8 for artist they need to pay for making my print not to mention that my print wasn't done or send it to me !!! SCAM this is how they making money!!! You will weast your time and nerves to deal with them !!! Totally disgraceful !!! Wish I read reviews before I placed the order!

Snelle service en een super mooi resultaat! Ik heb de poster cadeau gedaan aan een vriendin ter nagedachtenis van haar twee hondjes die zijn overleden. Ze was er super blij mee!

Topservice ! Passen ontwerp aan tot het OK is voor de klant. Al verschillende ontwerpen laten maken en de meeste waren van de eerste keer fantastisch mooi gelukt.

Still waiting on my picture. The 2-4 day turnaround time is a joke. Placed an order intending it as a 40th Birthday gift, it's taken 4 of amends to get the changes requested on
the second version applied. These were not complex - move the image down so there isnt a huge gap and remove an element of the background they applied. Each 'amend' takes at least 24 - 48 hours, even when they havent bothered making the changes. I've had repeated contact with customer service. It's now been 5 days since approving the edit, and only now, after chasing a delivery timeline, have I received tracking information. 2-4 days from order is so misleading. I'd give it at least 3 weeks minimum. This had ruined a surprise.

UPDATE - when the picture did arrive it was someone else's - a chihuahua not 3 golden retrievers. It then took a further 3 weeks for our picture to turn up. Absolute chaos of an organization.

2 portretten laten maken, beide zeer mooi gedaan! Meermaals aanpassingen werden keurig in orde gemaakt ! Zeer tevreden, mooi eindresultaat

Het was een vlotte en snelle werking. Ik had één aanpassin gevraagd op een zaterdag-avond en zondag ochtend zat de aangepaste versie gewoon in mijn mailbox!

Door een klein accidentje heb ik de verkeerde honden ontvangen, maar dit hebben ze zelf meteen recht gezet. Ik ben dus zeer tevreden van mijn ervaring!