My Oralux Anmeldelser 

Svar fra My Oralux

For 16 timer siden

Thank you for sharing this feedback! We completely understand that hopeful feeling as you get started. Here's a quick guide to help: hold the power button for about 1.5 seconds to turn the device on, each session runs for about 12 minutes and shuts off automatically, so you can simply relax and let it do its work. For cleaning, rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone), wipe it with a soft cloth and a little mild soap (avoiding toothpaste, which can scratch the surface), then let it air dry completely before storing. If you ever have any questions about the product, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 16 timer siden

Thank you for sharing this feedback! It's great to hear delivery was quick, the packaging was solid, and the instructions were easy to follow right out of the box. We'd love to hear how your results are looking in a few weeks. If you ever have any questions about the product, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 16 timer siden

Thank you for sharing this feedback! We're glad the ordering hiccup got straightened out, and it's great that you're already committed to daily use as you work toward that next hygienist visit. Staying consistent is exactly what will give you the best shot at seeing that improvement. As an extra tip, the GumRevive Gel is completely optional, but pairing it with your sessions can help enhance those results even further, you can find it at myoralux.com under the GumRevive Gel product listing. If you ever have any questions about the product, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 16 timer siden

Thank you for sharing this feedback! It's wonderful to hear Maria was so kind and quick to help with your return given the medical circumstances, that kind of prompt, compassionate support can make a real difference in a difficult moment. We'll be sure to pass along your thanks to her. We're sorry you weren't able to try the product under the circumstances, and if you'd like to explore our other offerings, feel free to check them out at myoralux.com. If you have any other questions, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 2 dager siden

Thank you for sharing this feedback! It's great to hear the team was responsive in getting things corrected on both the payment and shipping side. We're excited you're already 5 days in, staying consistent with daily use will be key to seeing the results you're looking forward to. As an extra tip, the GumRevive Gel is completely optional, but pairing it with your sessions can help enhance those results even further, you can find it at myoralux.com under the GumRevive Gel product listing. If you ever have any questions about the product, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 3 dager siden

Thank you for sharing this feedback! It's great to hear the team responded so quickly and helped you sort out what turned out to be a simple mix-up rather than an actual product issue. If you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 3 dager siden

Thank you for sharing this feedback! It's great to hear the correct refund amount was processed to your card after the review. We're confident it'll come through as confirmed, but for any follow-up you'd like to do, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 3 dager siden

Thank you for sharing this feedback! We understand the wait for delivery wasn't ideal, and we're sorry the button hasn't been behaving consistently. A couple of things to check: make sure the device is fully charged, since a low charge can sometimes affect how responsive the button is, and try holding the button steadily for about 1.5 seconds rather than a quick press when you want it to turn on. For cleaning, rinse the mouthpiece under lukewarm water (never hot, as it can affect the silicone), wipe it with a soft cloth and a little mild soap (avoiding toothpaste, which can scratch the surface), then let it air dry completely before storing. If the button issue continues, please reach out to us at support@myoralux.com or +1 302-603-1335 so we can take a closer look, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 3 dager siden

Thank you for sharing this feedback! It's great to hear customer service was fast and great in handling the defective unit, that kind of responsiveness really does stand out with online orders. We hope everything was resolved in the best way possible and that you can now enjoy the product with the resolution we offered. If you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 3 dager siden

Thank you for sharing this feedback! It's great to hear Maria was quick to respond and kept you updated throughout the replacement process for the defective device, we'll be sure to pass along your thanks to her. We understand the frustration of having the device start malfunctioning after just two months of use, and we hope the replacement resolves that for good. If you ever have any questions about the product, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 4 dager siden

Thank you for sharing your experience! We hope that just as much as you enjoyed our service, you end up loving the product too, and we'd love to hear how your results are looking in a few weeks. Just a reminder that if you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 4 dager siden

Thank you for sharing your experience! Having the soreness in your gums already gone after just a few weeks is a great early result, and it's encouraging that you're finding the process easy to stick with. As an extra tip, the GumRevive Gel is completely optional, but pairing it with your sessions can help enhance those results even further, you can find it at myoralux.com under the GumRevive Gel product listing. Just a reminder that if you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 4 dager siden

Thank you for sharing your experience! Prompt, helpful support like that makes all the difference in feeling taken care of. Just a reminder that if you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 4 dager siden

Thank you for sharing your experience! It's great to hear you've gotten the charging figured out. Just to reinforce it: place the device in the dock with the logo facing forward and connect the USB-C cable, a pulsing light means it's charging and a solid light means it's fully charged, if it doesn't seem to charge, try rotating the device slightly since it only charges when aligned correctly. It's completely normal not to notice a difference yet this early on, staying consistent with use will be key going forward. Just a reminder that if you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 4 dager siden

Thank you for sharing your feedback. We sincerely apologize for the confusion around the gel not being mentioned upfront. We had previously reached out to request your account information so we could help make this right, but we did not receive a response with those details. We'd love to send you some complimentary gel as compensation for the inconvenience, so please reach out to us with your account information, or simply contact us from the email address used to place your order, at support@myoralux.com or +1 302-603-1335, and we'll be happy to take care of this for you.

Oralux Support Team

Svar fra My Oralux

For 4 dager siden

Thank you for sharing your experience! Quick delivery and already feeling your gums improve with nightly use is a great combination this early on. Just a reminder: it's designed for once-daily use, with each session running about 12 minutes and shutting off automatically, so you can simply relax and let it do its work. For cleaning, rinse the mouthpiece under lukewarm water (never hot) after each use, wipe it with a soft cloth and a little mild soap, then let it air dry completely before storing. If you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team

Svar fra My Oralux

For 6 dager siden

Thank you for sharing your experience! It's wonderful to hear the team was so responsive and took such good care of you throughout, that kind of attentiveness is exactly what we aim for with every customer. Just a reminder that if you ever have any questions about the product or need tips for getting the most out of it, please don't hesitate to reach out to us at support@myoralux.com or +1 302-603-1335, we'll be happy to help.

Oralux Support Team