Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Vis mer
Selskapet har svart
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Vis mer
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Informasjon om virksomheten
Skrevet av virksomheten
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktopplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannia
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Enestående
586 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great advice
My Money Matters experts were really helpful and gave me some great advice on how to plan and make sure things were in place for when I retired.
7. august 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Very friendly and helpful
Very friendly and helpful. Could see what the problem was , talked me through it and reported the follow on job to IT.
6. august 2026
Svar fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Prompt, polite and helpful
I had been unable to access a platform giving me more information about my pension contributions. Sandra was incredibly prompt, polite and helpful meaning that something I hadn't been able to do was achieved very swiftly following her advice.
6. august 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, professional service
Answered all my questions speedily and to my satisfaction. Very friendly and professional manner (agent Sandra)
6. august 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
friendly staff and excellent advice
friendly staff and excellent advice, staff answer all questions and explain in detail
5. august 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Advice provided was clear and easy to…
Advice provided was clear and easy to understand when talking about AVC
6. august 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
I dealt with Katie and she had my issue…
I dealt with Katie and she had my issue resolved in minutes. An absolute pleasure to speak to and an absolute all round lovely person. Thank you Katie
6. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie from Money matters was very…
Katie from Money matters was very helpful and i was very glad to get speaking to her today, from sending and email requesting for someone from money matters to phone me till i received a call was very prompt. Katie answered all the questions i asked and put me on the right road to get the right advice so i can complete my avc application.
5. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Taking a pension early is a big life decision - great independent advice helps!
Taking a pension early is a big life step and the information Nirin gave me was absolutely spot on and reassuring. He was so polite and knowledgeable I am giving him 10/10.
5. august 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Svar fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Good customer service
Felt listened to. Honest answers and no bluffing when didn't know something. Offered good advice and further service if needed.
5. august 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension explained
Joined a useful pension webinar, all explained in detail. Website easy to navigate, a positive experience. Thank you Nick.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very interesting and informative
Very interesting and informative
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Hello Anne,
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reassuring and helpful response
Reassuring and helpful response. Was able to advise and guide on how to complete my application. Thank you
5. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Quality Advice
I great interaction that provided the information I needed to progress my pension planning. Speedy, informative and well informed
4. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar fra my money matters.
Hello Wendy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The person who answered the phone was…
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know.
I am sorry but I cannot remember the person's name, but she was lovely and vey helpful.
4. august 2026
Svar fra my money matters.
Hello Suzanne,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very good experience
Very good experience.
My request was fully understood and actioned.
4. august 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie made it great
Katie made it great! I was locked out due to email address complications but she stayed with me to figure it out to the bitter end... much appreciated, thank you
3. august 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
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