Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Vis mer
Selskapet har svart
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Vis mer
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Informasjon om virksomheten
Skrevet av virksomheten
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktopplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannia
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Enestående
586 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very helpful support and assistance…
Very helpful support and assistance provided over the phone when looking to take out product online
14. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really clear and helpful advice offered…
Really clear and helpful advice offered (by Nirin), including being patient and also amending my application in order to assist
14. august 2026
Svar fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
5 star customer service
Mirren was especially helpful & patient while I went through the application over the phone. Amazing customer service
14. august 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Customer service
Spoke to customer adviser on the phone, as the video link was not working. Got new link sent via email.
Quick and friendly response.
thank you
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Professional and Efficient Service
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
13. august 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kattie was pleasant helpful gave me…
Kattie was pleasant helpful gave me details easy to follow . Refreshing to talk to a human.
Thank you.
13. august 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie was very knowledgeable and…
Katie was very knowledgeable and patient in guiding me through the application process allowing me time to read the information - no pressure, no rushing
13. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team
I wanted to increase my AVC payments
I wanted to increase my AVC payments.
Did a online chat, spoke to Sandra, who was very friendly and competent.
Didn't take very long at all,easy.
Highly recommend My Money Mattters
13. august 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Change to AVC
I tried to increase my AVC but there has been a change to the website which makes this a lot harder than it should be. I spoke to customer services who made the necessary changes
12. august 2026
Svar fra my money matters.
Thank you for providing us with this feedback regarding the changes that we have made. I will contact you directly in the hopes that we can receive some more detailed feedback. We are always striving to improve our services and hope that we can learn from your experience!
I have been updating my account using…
I have been updating my account using the website and asking for amendments.
The online chat with a real person was great and all sorted in minutes.
I’m very happy and all done with no stress.
Brilliant
12. august 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Sandra understood exactly what I wanted…
Sandra understood exactly what I wanted and helped me to achieve it
12. august 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Thank You
A very helpful adviser called Katie answered my questions and promptly sent me an email with the links I asked for.
12. august 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer support
Great customer support. Nirin was swiftly available via telephone, friendly and very helpful
12. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Query was answered quickly
Query was answered quickly, agent had good knowledge & talked me through options.
11. august 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My Money Matters are magnifcent
I have only ever had positive and professional service from MMM. They are friendly and very accommodating. Easiest 5 Stars ever!
11. august 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Issue fully received
The advisor was really polite and very helpful. She fully answered all of my questions, and some i didn't even ask.
11. august 2026
Svar fra my money matters.
Hello Sharon,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient Client support
Quick and clear response to my query handled by Kelsey today. Very grateful for help provided.
11. august 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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