Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Vis mer
Selskapet har svart
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Vis mer
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Informasjon om virksomheten
Skrevet av virksomheten
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktopplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannia
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Enestående
586 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
very quick response all questions…
very quick response all questions answered in a proffesional manner
3. august 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very helpful and informative
Very helpful and informative. Friendly and polite customer service.
29. juli 2026
Svar fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Really helpful and responsive on emails
31. juli 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
AVC Advice
The advice/service provided by Kelsey was polite, timely and helpful .......thank you.
30. juli 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
My issue was resolved with one message by Katie at MMMs who provided an excellent response.
30. juli 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient with me getting my account set back up a pleasure to talk to
30. juli 2026
Svar fra my money matters.
Hello Ricky,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
First class presentation from Nathan…
First class presentation from Nathan Evans. Very informative.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great customer service
Great customer service, friendly staff member who answered my questions clearly and made the whole process easy.
30. juli 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful professional advice…
Very helpful professional advice reassuring answers with a friendly manner.
29. juli 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My money matters officer (Sandra) was…
My money matters officer (Sandra) was polite/patient & very informative.
Achieved what outcome I wanted.
Dennis
29. juli 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Amazing customer service
Amazing customer service, Katie gave me the advice I needed and also made the changes I needed to make on my behalf, this really helped as I didn't want to do the wrong thing
29. juli 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really useful presentation about LGPS…
Really useful presentation about LGPS pension scheme and the value of shared AVCs. Thank you!
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really pleasant and helpful member of…
Really pleasant and helpful member of staff, very concise and easy to understand. A credit to her company.
27. juli 2026
Svar fra my money matters.
Hello David,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
quick helpful answers to my questions…
quick helpful answers to my questions which resolved my query.
27. juli 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I have used this service for a couple…
I have used this service for a couple of years or so and I just wanted to amend my AVC.
The system is easy to navigate and very responsive.
It took less than 10 minutes from start to conclusion, including confirmation that my request has been successfully implemented. Giving me reassurance about my future financial arrangements are in-line with my wishes.
27. juli 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
24. juli 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was able to answer my question…
Katie was able to answer my question and then took the initiative to offer to resolve my query for me instead of me having to go online and do it myself. This was really appreciated as I was limited with time to do this.
23. juli 2026
Svar fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Thank you Katie for your patience and…
Thank you Katie for your patience and support in sorting my concern out. What a very efficient service thank you
23. juli 2026
Svar fra my money matters.
Hello Val,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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