So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Vis mer
Selskapet har svart
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner. 100% recommend
I spoke to a lovely male pharmacist. He was very professional but very caring and understanding. He offered some great advice and my prescription will be with me in the morning! Great service
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Kontaktopplysninger
Storbritannia
- mylocalsurgery.co.uk
4,3
Enestående
567 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I have been sat in the ‘waiting room’…
I have been sat in the ‘waiting room’ for a simple treatment twice in half an hour, and both times the ten minutes have run out with no one joining the call. They’ve just rebooked it for ten minutes later, but I’ve wasted time sitting in an empty chat waiting for someone to bother answering. Now I am having to speak to my GP and wait longer for treatment.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hi Roxanne,
Thank you for your feedback, and we’re truly sorry for the inconvenience and frustration this experience has caused.
Having reviewed the consultations, we can see that your first appointment was scheduled for 9:30, and the pharmacist joined on time. Unfortunately, it appears you left the consultation before it could begin, which resulted in the appointment being marked as missed.
We can also see that you then booked another appointment for 10:30. Although you were able to join the consultation, it seems there may have been some technical difficulties. The pharmacist attempted to contact you through the consultation chat to check whether you were still connected or experiencing any issues, but unfortunately the consultation was disconnected shortly afterwards.
We completely understand how frustrating this must have been, and we sincerely apologise for the experience. For future reference, if you ever experience any difficulties joining a consultation, please do contact our dedicated CS team at the time. We are always here to do our best to assist you promptly and help ensure your consultation runs as smoothly as possible.
Warm Regards,
The My Local Surgery Team
SIMPLES!🙂
Such a quick,simple and stress free service..Booking is straight forward,the video link was clear and he explained how getting my prescription worked along with great tips on how to stay comfortable while i waited.Delivered as advised.The experience left me wondering why i hadn't used it before.Will most certainly be using the service again.Brilliant and Stress free
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Kathryn,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Got an online appt within 30 mins
Got an online appt within 30 mins, prescription to be posted out the same day. Excellent service
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent service
Easy booking system, person was on time, professional, friendly and delivery is really quick! Such a great service.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Tracy,
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that you had such a positive experience with our service from start to finish. It’s great to know that you found the booking system easy and convenient to use, and that your appointment went smoothly.
We also understand how important quick delivery is, so we’re really pleased to hear that your order arrived promptly. Providing a reliable, efficient, and patient-focused service is always our priority, and feedback like yours truly means a lot to the whole team.
Thank you again for your kind words and support. We look forward to assisting you again whenever you need us!
Kind Regards,
The My Local Surgery Team
Professional
Quick, hassle free and professional service
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello,
Thank you so much for your kind review!
We’re delighted to hear that you found the service quick and easy to use. Thank you again for your kind words and support. We look forward to assisting you again whenever you need us!
Warm regards,
The My Local Surgery Team
The video link didn’t work but managed…
The video link didn’t work but managed to get a call with chemist . Discussed issue and got advice plus antibiotics for my sinus infection .
Great service from my bed , which means my own drs can deal with other people who are in worse health than me … although I do feel grim .
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Emma,
Thank you for taking the time to leave a review and for your understanding regarding the video link issue and we'll definitely take a look into this to investigate why it didn't work. Although we’re pleased to hear that you were still able to speak with the pharmacist, discuss your symptoms, and receive the advice and treatment needed for your sinus infection.
It’s wonderful to know the service was helpful and convenient, especially while you were unwell and able to remain comfortably in bed. We truly appreciate your kind feedback and hope you’re feeling much better now 😊
Best wishes,
The My Local Surgery Team
Fantastic service
Professional service and easy to use. Everything was explained well to me.
Thank you.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Amy,
Thank you so much for your kind review! We’re really pleased to hear that you found the service professional, easy to use, and that everything was explained clearly throughout your appointment. We know how important it is for patients to feel informed and comfortable, so it’s great to know we were able to provide that experience for you.
We truly appreciate you taking the time to share your feedback and support. If you ever need us again in the future, we’ll be more than happy to help 😊
Best wishes,
The My Local Surgery Team
Super quick and no queueing up in a…
Super quick and no queueing up in a busy waiting room. Very pleased and will recommend to my family. Thank you so much, this is so helpful.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Estela,
Thank you so much for your lovely review! We’re really glad to hear you found the service quick and convenient, without the hassle of waiting in a busy waiting room. It means a lot to know that you found it helpful and would recommend us to your family.
We truly appreciate your support and look forward to helping you again whenever you need us. 😊
Best regards,
The My Local Surgery Team
Excellent service
Easy to book an appointment and availability was great. Once on the call the pharmacist was friendly and helpful.
30. april 2026
Svar fra My Local Surgery
Hello Lynda,
Thanks so much for the lovely feedback! We’re really pleased to hear the booking process was straightforward and that you were able to get an appointment easily. It’s also great to know the pharmacist was friendly and helpful during the call.
We really appreciate you taking the time to leave a review 😊 If you ever need any assistance in the future, we’re always here to help.
Best regards,
The My Local Surgery Team
Svar fra My Local Surgery
Hello Alina,
Thank you for your feedback and for rating your experience with us. If there’s anything we could have done to make your experience a five-star one, we’d genuinely value your feedback, as we’re always looking to improve.
We hope to have the opportunity to support you again in the future!
Kind Regards,
The My Local Surgery Team
Svar fra My Local Surgery
Hello Pauline,
Thank you for your feedback and for rating your experience with us. We’re pleased to hear that your appointment was on time and as scheduled, and that you found our team polite and courteous throughout.
We really appreciate you taking the time to share your thoughts. If there’s anything we could have done to make your experience a five-star one, we’d genuinely value your feedback, as we’re always looking to improve.
We hope to have the opportunity to support you again in the future!
Kind Regards,
The My Local Surgery Team
Very quick and easy to get an appt
Very quick and easy to get an appt. Pharmacist was efficient and knowledgeable. No fuss and got the prescription needed quickly.
26. april 2026
Svar fra My Local Surgery
Hello Rob,
Thank you for your lovely feedback. We're so pleased to hear that you had a great experience and that you found the service quick and easy to use.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Regards,
The My Local Surgery Team
If I could give this company zero…
If I could give this company zero stars, I would. They are not only incompetent but potentially incredibly dangerous. The needles for mounjaro come loose in the envelope every time. And when a damaged item & missing wipes & needles was reported, 2 weeks later I am still without the missing items or a response to all of my emails on the matter. I have however received some more needles, again loose in an envelope, and to my surprise a pack of supermarket dettol antibacs! Not medical standard and potentially very dangerous if used to sterilise a needle. Avoid at all costs.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hi Nicola,
Thank you for taking the time to share your feedback. We are truly sorry for the stress, worry, and frustration this experience has caused you, especially given the importance of receiving medical supplies safely and correctly. We completely understand why this situation has left you feeling disappointed and concerned. What you have described is not acceptable, and we want to sincerely apologise for the issues you experienced with the packaging, the missing items, and the lack of timely communication from our side. We appreciate how upsetting and unsettling this must have been for you.
Please be assured that we are currently working on improvements to our packaging processes, as this is not the standard of service or care we ever want our customers to receive. Patient safety is extremely important to us, and we are very sorry that we have let you down on this occasion.
We also sincerely apologise for the delay in responding to your previous emails and for the inconvenience caused by the missing items. Your concerns have been taken very seriously and will be escalated internally for urgent review and investigation with the relevant teams.
We genuinely appreciate you bringing this to our attention, and we are truly sorry again for your experience. We hope that, should you choose to use our service again in the future, we will have the opportunity to restore your confidence and provide you with the safe, reliable, and caring service you deserve.
Kindest Regards,
The My Local Surgery Team
Very helpful and on time.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Rosemary,
Thank you for your lovely feedback. We’re delighted to hear that you had a great experience and found the service both helpful and timely.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Regards,
The My Local Surgery Team
No nonsence
Friendly and efficient service. So early to use and prescriptions come the next day. Great!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Caroline,
Thank you for your kind words! We’re glad you found the service friendly, efficient, and easy to use and that your prescriptions arrived so quickly. We really appreciate your feedback!
If you ever need any assistance in the future, please don't hesitate to reach out to us.
Regards,
The My Local Surgery Team
Very disappointing
Very disappointing, despite being assured I would receive antibiotics the following day, they were not dispatched. The delay in taking required medication can have quite serious implications, therefore I will not be using this company again.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Victoria,
Thank you for bringing this to our attention, and we are truly sorry to hear about the delay in dispatching your prescription, particularly at a time when you were in pain. We completely understand how distressing and frustrating this must have been.
On this occasion, we did not meet the standard of service you should expect from us, and we sincerely apologise for the inconvenience caused. We also acknowledge your request for a refund, and we can confirm that your prescription was cancelled and the refund has already been processed accordingly.
While we always aim to deliver promptly, occasional delays can unfortunately occur.
We hope you were able to access the assistance you needed in a timely manner, and we would value the opportunity to provide you with a better experience should you choose to use our service again in the future.
Kind Regards,
The My Local Surgery Team
Hi I have never used this service…
Hi I have never used this service before , i thought I would give it a try . Well happy with service they video chatted with me at the time I arranged and would definitely use this system again and definitely recommend
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Christine,
Thank you for giving our service a try! We’re delighted to hear that your first experience was a positive one and that the video consultation took place smoothly at your scheduled time.
It’s great to know you’d use the service again and would recommend us. Your feedback means a lot, If you ever need assistance in the future, please don’t hesitate to get in touch and we’re always here to help.
Kind Regards,
The My Local Surgery Team
So simple and easy to use
So simple and easy to use! Really helpful friendly pharmacists. No long wait times. Brilliant to use. Don’t have to leave your home for mild Ailments :) thank you
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Gemma,
Thank you so much for sharing your experience, it really means a lot. We’re so glad to hear that you found the service simple, quick, and easy to use, and that our pharmacists were able to support you in a friendly and helpful way.
Being able to access care from home, especially for mild ailments, can make such a difference, and we’re really pleased it worked well for you. Thank you again for your kind words.
Kind Regards,
The My Local Surgery Team
Excellent, Efficient and Patient Focused Service
I had a fantastic experience with my recent consultation. I booked the appointment online the evening before, which was quick and straightforward.
The video consultation took place exactly on time, and the pharmacist I spoke with was both friendly and very knowledgeable. They listened carefully, explained everything clearly, and made the whole experience feel professional and reassuring.
My prescription was also sent out promptly, which made the process seamless from start to finish.
Overall, an excellent service convenient, efficient, and patient-focused. I wouldn’t hesitate to use it again.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Heather,
Thank you for your thoughtful and detailed feedback—it is greatly appreciated. We’re very pleased to hear that you found the booking process straightforward and that your consultation took place promptly as scheduled.
It’s especially reassuring to know that the pharmacist provided a friendly, knowledgeable, and attentive experience, taking the time to listen and explain everything clearly. Delivering patient-focused, professional care is at the heart of what we do, so your comments mean a great deal to us.
We’re also glad the prescription process was handled efficiently, helping to ensure a smooth and seamless experience from start to finish. Thank you again for your kind words and trust in our service. We’re here whenever you need support in the future!
Kind Regards,
The My Local Surgery Team
So efficient managed to see someone…
So efficient managed to see someone straight away and gave me the prescription I needed with free next day delivery. Would highly recommend as it’s a big time saver.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Local Surgery
Hello Siman,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.