My Local Surgery Anmeldelser 

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Hello Christine,

Thank you so much for your wonderful feedback! We’re delighted to hear that our pharmacist was professional, caring, and understanding, and that you found his advice helpful. It’s great to know you were happy with the service and that your prescription will be with you promptly. We truly appreciate your kind words and support!

Warm Regards,
The My Local Surgery Team

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For 3 dager siden

Hello Kate,

Thank you for your fantastic feedback! We’re so pleased to hear that you were happy with our service and that your medication arrived quickly, with prompt delivery confirmation. We really appreciate your kind words and look forward to serving you again!

Warm regards,
The My Local Surgery Team

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For 3 dager siden

Hello Craig,

Thank you for your lovely feedback! We’re delighted to hear that you found our communication clear and our team helpful. We truly appreciate your kind words and are pleased we could provide you with an excellent service!

Warm Regards,
The My Local Surgery Team

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For 3 dager siden

Hello Julie,

Thank you for your wonderful feedback! We’re delighted to hear that you found our service easy and efficient, and that our pharmacist took the time to listen and provide clear instructions. We’re also pleased that the additional advice was helpful. Your kind words mean a lot to our team.

Warm Regards,
The My Local Surgery Team

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24. sep. 2026

Hello Abbie,

Thank you so much for your wonderful feedback! We’re delighted to hear that you found the booking process quick and easy, and that the pharmacist was polite, professional, and helpful. It’s great to know you had a positive experience with our service, and we’ll be happy to assist you again should you ever need us. 😊

Wishing you a speedy recovery!

Warm Regards,
The My Local Surgery Team

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22. sep. 2026

Hello Lorraine,

Thank you for taking the time to share your experience! We’re pleased to hear that your appointment was quick, your concerns were listened to, and you received the prescription you needed. We truly appreciate your feedback and are glad we could provide you with a positive experience.

Warm Regards,
The My Local Surgery Team

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24. sep. 2026

Hello

We’re very sorry to hear about the delay with your prescription, and we completely understand your frustration, particularly when you were expecting an urgent medication.

We’d really like to look into this further and understand what happened so we can help resolve the issue and prevent a similar situation from happening again. We previously requested some information, such as your full name, so that we could locate your order, but we haven’t yet received the information needed to investigate this further.

Please kindly reach out to our CS team with your full name and we’ll be happy to look into this for you.

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.

Warm Regards,
The My Local Surgery Team

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15. sep. 2026

Hi Richard,

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and completely understand your frustration, particularly as you were dealing with a painful infection and were understandably hoping to receive your treatment as quickly as possible.

We have looked into your consultation and would like to clarify what happened. Our records show that the pharmacist joined the consultation ahead of the scheduled appointment time and was waiting for you. We understand that you experienced technical difficulties and were unable to hear the pharmacist. As the pharmacist was able to hear you, they continued the consultation via the chat function so that your treatment would not be unnecessarily delayed.

We do advise patients to join their appointment a few minutes early so that, should any technical difficulties arise, our dedicated Customer Service team has an opportunity to assist and resolve the issue promptly. Had we been made aware of the problem during the consultation, we would have been happy to help troubleshoot this with you.

We would also like to clarify the delivery arrangements mentioned during your consultation. As we operate remotely and work with partner pharmacies and Royal Mail, prescriptions are delivered directly to the patient rather than being available for collection from a local pharmacy. This information is also clearly outlined on our website. We appreciate that this may have been missed when placing your request, and we’ll take your feedback on board to see how we can make this information even more prominent and easier to understand.

Following your consultation, your prescription was created and dispatched on the same day. It was sent with the intention of reaching you as quickly as possible. Unfortunately, there was a delay while the prescription was in transit, which was outside of our direct control and resulted in it arriving later than expected. We sincerely apologise for the inconvenience this caused.

For patients who require a faster delivery service, we also offer a guaranteed 24-hour delivery option. This can provide additional reassurance where receiving medication promptly is particularly important, whereas standard delivery times can occasionally vary due to factors within the courier network.

We’re also sorry to hear that you received the package in a damaged condition. We take this concern seriously. Having reviewed the proof of delivery available to us, the parcel appears to have been delivered in good condition. However, we appreciate that this does not necessarily reflect the condition in which it was received. If your package arrived torn or damaged, please contact our Customer Service team and provide photographs of the packaging and medication. We will be happy to investigate this further and, where appropriate, raise the matter with the courier to help prevent similar incidents from occurring.

While certain aspects of the delivery process are outside our direct control, we recognise that from a patient’s perspective, the entire journey is experienced as one service. We therefore take your feedback seriously and will review the points you have raised to identify where we can improve.

We’re genuinely sorry that your experience has left you feeling that our service should be avoided. At the same time, we hope this response provides some useful context around what happened and demonstrates that your prescription was processed and dispatched promptly following your consultation, with the subsequent delay occurring during transit.

For future reference, if you experience any issues with your consultation, prescription or delivery, we strongly encourage you to contact our Customer Service team as soon as possible. This gives us the opportunity to investigate the matter promptly and do everything we can to resolve it quickly and effectively.

Kind regards,
The My Local Surgery Team

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15. sep. 2026

Hi Lorraine,

Thank you so much for your fantastic feedback! We’re delighted to hear that you were happy with our service and that your medication arrived the following morning.

It’s wonderful to know that we were able to make the process convenient and straightforward for you. We really appreciate you taking the time to share your experience and your kind words mean a lot to our team.

Thank you for choosing us, and we hope to assist you again whenever you need us!

Kind regards,
The My Local Surgery Team

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15. sep. 2026

Hi Nuala,

Thanks for your feedback. We’re truly sorry to hear about your experience. We understand how distressing and frustrating it must have been to have your medication stolen in transit, especially when it was needed for your treatment.

We sincerely apologise that it took longer than expected to resolve this. The situation required an investigation, and as this was the first time we had encountered an incident like this, we needed to take the appropriate steps to understand what happened. We recognise that this should have been handled more promptly and that you should have received clearer communication throughout.

We’d also like to confirm that your refund has been processed. If you have not yet received it, please contact your bank to check its status, or reach out to our customer service team, who will be happy to assist you further.

We’re very sorry for the inconvenience and frustration caused, and we appreciate your patience and understanding.

Warm Regard,
The My Local Surgery Team

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17. sep. 2026

Hi Eloise,

Thank you for taking the time to share your experience. We’re pleased to hear that you were able to speak with a pharmacist quickly, found the consultation helpful, and found the payment process straightforward.

We’re sorry to hear that you were concerned about the delivery time. Having reviewed the order, we can confirm that the consultation took place on 11 September and the prescription was dispatched the same day. Our records show that it was delivered the following day.

As we operate remotely, prescriptions are sent using our standard 24-hour delivery service, and information regarding our delivery service is provided on our website.

We understand how important it is to receive medication promptly, and we appreciate your feedback regarding the option of faster or guaranteed delivery. We’ll pass your comments on to the relevant team for consideration.

Thank you again for your feedback. We’re sorry that the delivery experience affected your overall impression, and we’re glad to hear that you were otherwise happy with the consultation and service provided.

Warm Regards,
The My Local Surgery Team

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15. sep. 2026

Hi Joanna,

Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our service.

It’s great to know that you found the consultation with our medical professional thorough and that your medication was dispatched promptly and arrived the following day. We’re especially pleased that our service helped save you time and made accessing your treatment more convenient.

Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience.

Thank you for choosing us, and we look forward to assisting you again whenever you need us!

Kind regards,
The My Local Surgery Team

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15. sep. 2026

Hi Lucy,

Thank you for taking the time to share your feedback. We’re delighted to hear that you found our service quick, convenient and easy to use.

We completely understand your point regarding the prescription delivery and the option to collect medication from a local pharmacy. As our service operates remotely, prescriptions are currently dispensed through our partner pharmacies and delivered directly to patients. We appreciate that having a local collection option could be more convenient, particularly when treatment is needed urgently, and we’ll certainly take your feedback on board.

That said, we’re pleased that despite your appointment being at 15:00, your medication was delivered the following morning at 11:40. We always aim to process and dispatch prescriptions as promptly as possible so that patients can begin their treatment without unnecessary delay.

Thank you again for your valuable feedback and for choosing our service. We really appreciate your support.

Kind regards,
The My Local Surgery Team

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15. sep. 2026

Hi Camilla,

Thank you so much for your lovely feedback! We’re delighted to hear that you found the service easy and speedy, and that your medicine arrived so quickly.

We really appreciate you taking the time to share your experience. It means a lot to our team, and we’re pleased we could make the process quick and convenient for you.

Thank you for choosing us!

Kind regards,
The My Local Surgery Team

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15. sep. 2026

Hi,

Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service efficient, effective, and met your expectations.

We really appreciate you taking the time to share your experience. Your kind words mean a lot to our team and motivate us to continue providing a convenient and reliable service.

Thank you for choosing us!

Kind regards,
The My Local Surgery Team

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2. sep. 2026

Hi,

Thank you so much for your wonderful review! We’re delighted to hear that you found our service friendly, efficient, and effective. Your kind feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.

We look forward to helping you again in the future!

Warm Regards,
The My Local Surgery Team

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2. sep. 2026

Hi Gemma,

Thank you so much for your kind review! We’re delighted to hear that you found our service helpful and fast. We really appreciate your feedback and look forward to assisting you again in the future!

Warm Regards,
The My Local Surgery Team

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15. sep. 2026

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear about the delay in receiving your prescription, and we completely understand how frustrating and concerning this must have been, particularly when you’re in pain and relying on timely treatment.

We’re pleased to hear that your video appointment itself went well, but we recognise that this does not make up for the inconvenience caused by the delay.

Upon looking into this, it appears that your prescription was dispatched on the same day as your appointment. Unfortunately, it was scanned into the Royal Mail network later than expected, which resulted in a delay to its delivery.

We’re truly sorry for the inconvenience this caused. This is certainly not the level of service we aim to provide, and we’ll be reviewing what happened to help prevent a similar situation from occurring in the future.

Please accept our sincere apologies, and we hope you’ll consider giving us a second chance to provide you with the level of care and service we strive to deliver.

Kind regards,
The My Local Surgery Team

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24. aug. 2026

Hello Kate,

Thank you for taking the time to share your feedback. We’re pleased to hear that you were able to get an appointment quickly and that your prescription was issued promptly.

We’re sorry to hear that the postal delivery took two days, as we understand that this can be frustrating when you need your medication. We also appreciate your feedback regarding the instructions and the number of tablets supplied. We’ll take this on board and review how we can make the directions clearer.

Thank you again for your feedback, and we hope you’re feeling better.

Warm Regards,
The My Local Surgery Team