Dealing with this company is and was a very mixed bag. The good helpers are beyond that to the point of excellence, but sadly the bad ones are in equal measure very bad at their job. I would recommend... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Vis mer
Selskapet har svart
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Vis mer
Selskapet har svart
This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om EP Financial Solutions
Skrevet av virksomheten
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Kontaktopplysninger
9 George Square, G2 1DY, Glasgow, Storbritannia
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4,5
Enestående
510 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very happy to talk understanding 😊
Very happy to talk understanding and patience
No demanding estrea.
Just want to help u work it out.
When u do it's a load off ur mind peace is priceless ✨️
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your lovely feedback. We’re really pleased to hear that you felt listened to and supported, and that our team gave you the time and patience you needed. It’s especially nice to hear that getting things sorted has given you some peace of mind.
Svar fra EP Financial Solutions
We're glad we could help, and we appreciate you taking the time to leave us a review.
A Difficult subject for any staff…
A Difficult subject for any staff member ?
Young lady with respect and determination got her message across.
Would like staff with this ability in my employ.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for taking the time to share your experience. It’s great to hear that our colleague handled the conversation with respect and professionalism.
Great customer service
Great customer service. What appealed to me most was the effort to understand my financial situation and the willingness to work out a plan I am comfortable with.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that our advisor took the time to understand your financial situation and worked with you to find a solution you felt comfortable with. Supporting customers in a fair and understanding way is at the heart of what we do.
Thank you for taking the time to share your experience.
The person was helpful and understood…
The person was helpful and understood me on what I can afford to pay
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your review.
We're glad to hear that the advisor took the time to understand your circumstances and helped you find a payment solution that was affordable for you.
Professional Attitude Sympathetic
Complete professional no bias or judgemental comments very sympathetic
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that you found our team professional, understanding, and free from judgement. Treating every customer with respect and empathy is at the heart of what we do.
We appreciate you taking the time to share your feedback.
I'm speech impaired
I'm speech impaired, due to mouth cancer,the young lady was very patient with empathetic in her speech, a few times I had to repeat what I was trying to say,she was very patient
Over All 100%
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you so much for your kind review.
We're really glad to hear that our advisor took the time to listen patiently and support you in a way that made you feel comfortable. We understand that everyone communicates differently, and it's important to us that every customer feels heard.
Easy to comunicate and very helpful
Easy to comunicate and very helpful
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that you found our team easy to talk to and helpful. We appreciate you taking the time to share your feedback.
Agent listened and was very helpful
Agent listened and was very helpful
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that the advisor took the time to listen and provide helpful support. We appreciate you taking the time to share your feedback.
The lady I spoke to was amazing it was…
The lady I spoke to was amazing it was amazing to actually speak to a human instead of all what’s app digital rubbish
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're really pleased to hear that you had a positive experience with our advisor. We know there's no substitute for speaking to a real person, and we're glad we could help. Thank you for taking the time to share your feedback.
The person I spoke to on 17/07/2026 …
The person I spoke to on 17/07/2026 time 14:04 pm was very clear , understanding will to help and did help ! Great communication skills and amazing customers service. Many thanks
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your kind review. We're glad to hear that the colleague you spoke with was clear, understanding, and able to help. Your comments about their communication and customer service are greatly appreciated, and we'll make sure your feedback is shared with the team.
The staff here are super friendly and…
The staff here are super friendly and always very helpful and patient. They explained things clearly and made everything simple and stress free
Thanks to all the team that have helped me with my account... you all deserve a RISE ....... PAUL BROWN....
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're really pleased to hear that our team has been friendly, patient, and able to make everything clear and as stress-free as possible. It's great to know you've had such a positive experience, and we'll be sure to pass your kind comments on to everyone who has helped with your account. Thank you for your review.
This company is great at their job
This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they put hold on things until query is sorted and the unnamed broadband company is sorted with us. Advisor fantastic. Very friendly and helpful
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're pleased to hear that our advisor was friendly, helpful, and took the time to understand the situation. Thank you for taking the time to share your experience.
Dont be scared to talk to them if you…
Dont be scared to talk to them if you are one of those people.they will help you and give you links to help if needed.
Very polite. Put my mind at ease.
Cheers.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that our team helped put your mind at ease and that you found the support helpful. We know it can feel daunting to make that first call, so it's great to hear your experience was a positive one. Thank you for your recommendation and for taking the time to share your feedback.
The lady was so helpful and…
The lady was so helpful and understanding today felt like I got some where as this as been going on for months she kept saying sorry about it all to me and it was not even her fault so thank you
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that the advisor was helpful and understanding, and that you felt you were able to make some progress. Your feedback will mean a great deal to the colleague you spoke with. Thank you for taking the time to share your experience.
Unlike some Financial companies.The advisors are very understanding.
The advisors are very understanding , and as helpful as they can be. As an Advocate for a client,I was talked to with respect and felt the advisor was neither rushing me or dismissive of my clients issues. Thank you.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for recognising the advisor's approach, and for taking the time to share your experience. We're glad to hear that you felt respected and supported while advocating on behalf of your client.
Great Customer Care Service
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do not make impossible demands to retrieve any monies owing. Great customer service. Keep up the good work.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your feedback and for taking the time to share your experience. We're pleased to hear that the advisor took the time to explain the options available and support you in finding a solution that worked for your circumstances.
Excellent company to deal with very…
Excellent company to deal with very understanding
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We're glad to hear that you found our team understanding and easy to deal with. We appreciate you taking the time to share your feedback.
The most understanding people I have…
The most understanding people I have ever had call me
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
It’s wonderful to hear that your experience was a positive one. Thank you for taking the time to share your feedback.
All sorted now
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your review. We appreciate you taking the time to share your feedback.
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