Dealing with this company is and was a very mixed bag. The good helpers are beyond that to the point of excellence, but sadly the bad ones are in equal measure very bad at their job. I would recommend... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Vis mer
Selskapet har svart
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Vis mer
Selskapet har svart
This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om EP Financial Solutions
Skrevet av virksomheten
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Kontaktopplysninger
9 George Square, G2 1DY, Glasgow, Storbritannia
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4,5
Enestående
510 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The understanding and patient way the…
The understanding and patient way the person spoke to me.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your review. We appreciate you taking the time to share your feedback.
They help me with a debt i had before
They help me with a debt i had before, i really appreciate they were really helpful and the staff was nice to me
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re pleased to hear that our team was able to help you and that you found our colleagues supportive and friendly. We appreciate you taking the time to share your experience.
The politeness of the people and…
The politeness of the people and professionalism at the same time they are not judging of the situation I was in
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re pleased to hear that you felt you were treated with professionalism and understanding, without judgement. We believe it’s important to listen to each person’s individual circumstances. Thank you for taking the time to share your experience.
Friendly and professional
I spoke to Bernadette (I think her name was). Super helpful and friendly. I dread ringing places and have severe anxiety over it but she was so calm and patient - even when the signal was absolutely terrible. Thanks for all your help.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re really pleased to hear that Bernadette was able to make you feel comfortable and supported. Your kind words about her patience and understanding will mean a lot to her. Thank you for taking the time to share your experience.
definitely 5 stars i feel happy that…
definitely 5 stars i feel happy that the bloke i spoke to was very understanding id adivise anyone if u have received a letter FROM EPFS just call them and they will help you am very happy i called them and sorted my problem out
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your review. We’re pleased to hear that the colleague you spoke with was understanding and able to help. We know contacting us can sometimes feel worrying, so it’s great to hear you felt supported and happy after reaching out.
Top service
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Your feedback is greatly appreciated.
I had an excellent experience
I had an excellent experience. It can be stressful when you get into financial difficulty but I was never pushed, not once. It’s a breath of fresh air.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re really pleased to hear that you felt supported during what can often be a stressful time. Treating customers with understanding and without pressure is extremely important to us, so your feedback means a great deal. Thank you for taking the time to share your experience.
Cassy was patient
Cassy was patient, she listened to me and took my report.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your review. We’re pleased to hear that Cassy took the time to listen and support you. We appreciate you taking the time to share your feedback.
I found eps staff kind and caring
I found eps staff kind and understanding to my personal problems ,I have adhd and get confused with numbers and schedules sometimes ,they took time to listen and actually help instead of make demands ,its a pity more companies aren't more like eps .
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re really pleased to hear that our team took the time to listen and support you in a way that felt understanding and helpful.
Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it.
Very patient and helpful adviser
Very patient and helpful adviser - excellent advice and instructions how to resolve problem with Ionos
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your kind review. We’re pleased to hear that you found our advisor patient and helpful, and that the guidance provided helped.
We appreciate you taking the time to share your experience.
Bernadette answered all my questions…
Bernadette answered all my questions and was very helpful. She understood what I needed. A very professional, pleasant lady.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re really pleased to hear that Bernadette was able to answer your questions and provide the support you needed. Your kind words about her professionalism and approach will mean a lot to her. We appreciate you taking the time to share your experience.
They’ve always been honest helping me…
They’ve always been honest helping me with my problems I’ll definitely recommend EP to anyone if needed to
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re really pleased to hear that you’ve found our team honest and supportive while helping you through your situation. Your recommendation means a great deal to us.
Thank you again for taking the time to share your experience.
What a bunch of charlatans
What a bunch of charlatans! This organisation are milking good companies of money and making Everyday people get county court judgments while they sit on their butts getting paid and not completing their tasks. I recieved a Thames water bill from them demanding that i owed monies - I called and explained that i didnt owe anything and the residence i was staying at at the time of this bill was fully inclusive of all bills. They literally told me to prove it as they didn't believe me. I did, and I also contacted the owners of the residence; they called and confirmed the bill was theirs. This lot then said, "No, we can't talk to you or accept that you want to pay the bill, cause we don't have your name on the system?" (Do you want the bill paid or what?) I then had to officially write a letter introducing them to the bill's owner and confirming that I had given them the right to speak on my behalf, even though it had nothing to do with me, and pay the bill that was theirs. A month later, it still hadn't been fixed, and I'm sure Thames Water wasn't aware that this company had resolved the issue. They are in it for the money only, not to solve their clients' issues.... In answer to your reply, I am done with you guys... your chance for correct execution has come and gone. I have emails and letters to confirm my plight. Your a buncw of charlatans.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Updated reply to edited review.
We’re sorry to hear that you feel this way. We respect your decision; however, we remain open to reviewing your concerns should you change your mind. If you would like us to formally investigate, our Complaints Team would be happy to review the emails and letters you’ve referenced. You can contact us at complaints@myepfs.com at any time in the future. Thank you for your feedback.
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We’re sorry to hear about your experience. Updates to bill payer details must be carried out in line with our client’s processes and are subject to verification checks. These controls are in place to ensure accuracy and to protect against errors or unauthorised changes.
Please also be reassured that we do not take legal action, including applying for County Court Judgments (CCJs). Our role is to support customers in resolving matters and help prevent escalation.
That said, we recognise from your feedback that this has been a challenging experience, and it’s not the standard of service we aim to provide.
We would welcome the opportunity to review this in detail and ensure it has been handled correctly. Please respond to our direct message on Trustpilot or contact us at complaints@myepfs.com with your details, and we will investigate this thoroughly.
Thank you for bringing this to our attention.
Poor company wasting so much paper and…
Poor company wasting so much paper and resources why send 2 letters exactly the same I only need one to light my log burner horrible company trying to collect parking charge invoices I never signed a contract to park anywhere or accepted any
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re sorry to hear about your experience.
It would not be our intention to issue duplicate letters, and we have not been able to identify any accounts where this appears to have occurred. However, we would like to investigate this further to understand what may have happened.
Our role is to support customers in resolving matters and help prevent escalation. That said, you are not obliged to engage with us. If you would prefer no further contact, we can review this for you and look to close our involvement.
To help us investigate, we would appreciate it if you could provide your EPFS reference number via the direct message sent through Trustpilot. This will allow us to locate the account, review the issue, and close our involvement and return the matter to our client.
Thank you again for bringing this to our attention.
Good experience
Very empathetic people who listen to the situation and offer reasonable solutions.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re really pleased to hear you felt listened to and supported. Offering fair and reasonable solutions is very important to us. We appreciate you taking the time to share your experience.
Very good communication
Very good communication. Friendly helpful and understanding advisors.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Thank you for your review. We’re pleased to hear you found our communication clear and our advisors friendly, helpful, and understanding.
I am not satisfied with this service…
I am not satisfied with this service and what they are doing with IONOS. I need explanation of what’s happening to my funds.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re sorry to hear that you’re unhappy with your experience and appreciate you raising this.
We would welcome the opportunity to look into this for you. Please respond to our direct message via Trustpilot or contact us at complaints@myepfs.com with your details, and we will investigate and provide a clear update.
We’re here to help get this resolved.
EP FINANCIAL SOLUTIONS
Fast, friendly and efficient service.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re pleased to hear you found our service fast, friendly, and efficient. We appreciate you taking the time to share your feedback.
Filled out the initial questionnaire…
Filled out the initial questionnaire then spoke to a advisor very professional and comfortable to talk too..
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
We’re pleased to hear you found the process smooth and that our advisor was professional and easy to talk to. Creating a comfortable and supportive experience is very important to us. We appreciate you taking the time to share your feedback.
Took on a minor's debt from…
Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies.
Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot for treating their customers poorly.
Stay far far away from "Everyday People", they're not for the people, they're for the people who want your money.
I have reported them to the Insolvency Investigations and Enforcement Services, along with IONOS Group.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra EP Financial Solutions
Update:
Thank you for providing your details via Trustpilot, which has allowed us to locate the account. We can confirm that the balance was cancelled last week following engagement with our client.
Our Complaints Team is reviewing this case and will provide a full response once the investigation is complete. We will be in touch via the email address you have provided.
Thank you again for your engagement while we look into this.
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Thank you for bringing this to our attention. We would welcome the opportunity to review this fully.
We would not knowingly contact anyone regarding a debt involving a minor, and if this is what has occurred, we would like to investigate this as a priority.
We are also concerned to hear your comments about the call experience, as this is not reflective of the standard of service we aim to provide. We record all calls for quality and compliance purposes and would welcome the opportunity for our Complaints Team to review the interaction.
As part of our investigation, we will also liaise with our client where appropriate to ensure the matter has been handled correctly throughout.
EP Financial Solutions was established in December 2023 following the acquisition of the Arvato Financial Solutions contact centre business, and we are committed to delivering a fair and respectful experience.
Please respond to our direct message on Trustpilot with your EPFS reference number, or contact us at complaints@myepfs.com with your details, and we will ensure this is investigated thoroughly.
Thank you again for raising this with us. We appreciate the opportunity to review and put things right.
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